KB Home Reviews in San Antonio, TX

KB HOME BUILDER IS THE BEST!

Helped us while living out of country , was mostly a smooth process.

Happy with our new home. Staff changes affected responsiveness to issues

Great staff and exceptional service

KB Home is not a custom builder, but does offer a great selection of options at a price point that many can afford. Very nice open floor plans and great looking communities.

If you use your own lender, and not KB's preferred lender, they will not negotiate price of the house nor will they pay any closing costs on behalf of the buyer. We're an active duty military family and it didn't matter because we wouldn't use their lender. Take note that this is how they treat military. So once we told KB Home we would not be using their preferred lender everything went downhill. We weren't treated like serious buyers even though our lender was waiting on KB to provide information to be able to give us the clear to close only one week after going into contract. Our lender had a hard time getting that information. It took them weeks of multiple emails and phone calls to finally get the requested information. And we were told as much that we were treated that way because we used our own lender. Again, buyers take note. Further, the communication between the sales rep, construction manager, and sales office is horrible at best. The project manager didn't even know we were in contract for the house until the week before closing. We were stonewalled at getting our inspector in on time for our projected close date at which KB told us if we waived the inspection they could close on our requested date. Shady but we insisted on our inspection and closing was delayed. Fortunately, we have an amazing lender that was able to extend our locked rate without us having to pay to extend. After closing, things got even worse and it has been a headache working with the construction crew to get blue tape items fixed. We're six weeks into our home and still have blue tape items not addressed along with the other items that the construction crew was supposed to fix but ended up making them worse. And I haven't even touched on the quality and craftsmanship of the house itself. There's so much more that I could write a dissertation on all of the issues, why we wouldn't buy another KB home, and would never recommend them to anyone. ... More

KB was easy to work with and answered every concern we had.

KB homes are great when it comes to to building houses. Furthermore, you get a great deal when you finance with them. I recommend KB to anyone who is interested to buy a solid beautiful modern house yet affordable.

KB Home is awesome! They really work with you to ensure customer satisfaction. 100% recommend!

He was more than helpful.

Everyone was very helpful. Made everything quick and easy

Salesman Marvin was great, not pushy and made everything seem easy going and not stressful, and always available to answer any questions I had along the way. Once the walk through came around, Jacob was extremely helpful on insuring everything addressed will be taken care of, and so far has been on top of things, overall making my home buying experience less stressful, Glad to have people that care along the way with such a major purchase, thus making me glad I choose KB homes.

My home is beautiful and was very well built. In the first 45 days my list of very minor items that needed to be addressed were taken seriously, addressed immediately and coordinated well with me on timing to get the work done. Garret has been on the spot to get things completed to my satisfaction. Again, these were very minor issues in my situation but they were addressed quickly and professionally! Thanks Garret and thanks KB Homes!

I had a overall pleasant experience with KB

Juan is a please to work with he comes as soon as we call to solve all issues. Shout to Eric for finding this home for us great realtor.

Had a wonderful experience overall with KB homes, Adrian was fantastic, even after moving in he was such a great help. We spoke weekly and anytime I had a concern or question he answered right away and had great customer service.

We had never bought a newly built house…we were blessed to get in the phase and location we desired, the design experience was easy, and the build was fantastic! We have been in the house about 6 weeks and love it-it is no longer a house it is a home! Thank you KB!

Please don't get fooled by any of these people that work for KB Homes on promises that they don't deliver. Don't sign anything until you make sure it's done because these people only want what is coming to them and that is a bonus check on a great review that we give to them. These people put up a front of being good to you when in reality they are horrible very sad that KB Homes hires unprofessional staff to do such a sloppy job. Everything is an excuse to what they and their contractors do wrong so they don't take responsibility. Lose siding, damage cabinet doors, water coming in from rear door, flood damage from lose pipe, paint smudges everywhere, filthy house interior and exterior, sloppy tile work on flooring patch up on vinyl flooring horrible, terrible patch up and touch up on walls, back porch in terrible condition and the nasty paint job. Overall the one star rating should be ZERO that's how horrible the home and the KB home staff. ... More

Patrick, Excellent customer service from the sales team and project manager from start to finish. Quality of home for its value. The KB homes staff continues to reach out after closing asking if there is anything that needs their attention. The location is blocks away from Boerne lake.

I paid cash for my home. I let myself be rushed instead of making sure the issues with my home were taken care prior to closing. I have paint splatters on the lvp flooring; on the concrete outside my home; paint on the carpeting; hot water heater didn’t work, and though I let the super know it took a bit for it to be repaired by the plumbing company; the cabinet in the master bathroom was not repaired; the cabinet molding was not replaced; all the bathtubs are scratched; the cultured marble in the secondary bathroom is chipped; the kitchen sink is scratched like it was used by the builder and someone tried to clean but used an abrasive which scratched the stainless steel. So yes, I’m not a happy customer. Oh, and the Sheetrock in the garage has screw holes all over. Probably a screw up from another house. The list goes on… ... More

Killeen great response on some of the work and touch ups

The quality of workmanship is horrible on these new homes. So many issues with the house. So very disappointed on the buy.

Rey and Lionel Garcia were amazing. They made my dream come true of being a homeowner and made the process so easy. I will recommend anyone looking for a home to purchase through KB with Rey and Lionel.

Excellent experience. Gary, the superintendent overseeing the build of our home, intently listened to all our concerns and addressed all questions with straight forward answers. He worked diligently to ensure our home would be completed by our anticipated closing date and ensured that all follow up actions regarding small touch ups be addressed urgently. Definitely appreciate all of his help and are certainly satisfied customers.

Even with delays, the house turned out beautiful! Sales was great and kept us informed and construction manager, Jeff was awesome in keeping in touch.