KB Home Reviews in San Antonio, TX

At first things were good until our lot was sold from up under us twice. No notification or idea it had happened until when it was time to get a date for the studio. Then once that was sorted, studio selections were double selected by a neighboring house which caused some reselections without compensation. Once that was figured out, when it came time to close on the house multiple credit checks within a month mixed up identity from loan officer and closing agent and once we got to the final hour KB denied me a loan. It was all too peculiar, like KB didn't want to sell the house to us. But I found a lender outside of KB who was willing to loan us the money and we closed within 2.5 weeks. Something KB couldn't not get done. Now that I'm in the house a few things need to be corrected it's taking time but things are coming together. Very tumultuous and frustrating dealing with KB staff. The construction manager has been my best alliance since closing! Good job Jeff. ... More

This is my second KB home in the last 12 years and this experience out ranked the last experience and it was GREAT! Everything was organized and it was a very smooth process. It's easy to work with the employees at KB because you feel that they really care about you and value you. My Loan Officer, Jared, was OMAZING! I have purchased 3 homes in my life and he has by far been the BEST! Very careful, he would keep me updated, incredible Loan Officer!!! He is a great asset to KB Homes.

It has been more than two months since closing, and instead of doing the things we would like to in and on our home, we spend our weekends taking care of workmanship issues. In the last two weekends, we removed and repaired drawer glides in the last cabinet installed in our master bath, and yesterday fought off an ant invasion because there are gaps 1" wide between the siding and the foundation. There's no telling what we're going to find next, so we have set our expectations to zero. We're also redoubling our efforts to find what workmanship issues remain, but it will probably take an entire year to find them all. We have collected a lot of notes, e-mails, and photos, and once we do find all we can in this first year, we intend to write a report we to send to every name we can find at KB Homes about our own unique home-buying experience. ... More

We were very excited about purchasing our new home, and we were told it would take about 9 months, it turned out that it took about 13 months. We were informed as the months and weeks leading up to closing. We defiantly love our new home and can't wait to make it our own.

Don’t buy from kB! It’s been a nightmare since we got here.workmanship is terrible and repairs are slow and sloppy! Don’t Buy from Kb!

The overall experience was bumpy… we started the process oct 2021 and didn’t close until Dec 2022. Which, in that period of time had no contact with anyone to update on the status of the home process. And, the closing date was moved multiple time. It took me driving by the house everyday from the time the slab was started until it was basically close to completion. Then I started getting updates that weren’t updates, they were pictures from old work. I dove by and walked through the house everyday getting my own updates and seeing progress. The process of getting the loan finalized and necessary paper work done was a breeze, Kim was fantastic. Up to the days getting closer to closing, I feel like a lot of work on the house was getting rushed and quality was going down keeping us from closing in time. Our construction manager was awesome! He did a great job trying to keep everything under control. Closing went smooth, we were told that they would do a one month follow up and come through and touch up paint and fix stuff that needed addressed, that never happened. Fast forward to Jan 23, we developed a water leak in the kitchen above the sink on the ceiling. Called warranty and they were on it. ... More

From start to finish KB took care of us. No complaints.

The team made me feel comfortable every step of the way, I am so appreciative to have them by my side with my first home buying experience.

Home was nice, buying process was an ease thank you!

WORST EXPERIENCE EVER! If you’re looking to get a KB home make sure to come in with your own financing company. The finance department is horrible aside from Lionel in finance who heard our cries and disappointment through the process. Building too soooo king it was months where houses that weren’t sold before ours had already been worked on. We are two months in and still need repairs fixed. If you can elsewhere do so it’s not worth it

Unfortunately we have had quite a few issues with our home, leaking master bath, cracked concrete on driveway, paint on door fixtures, plaster on patio and drive way out front. KB has been available and working on all of our items, they immediately got in touch with the plumbers to fix the shower which was appreciated.

They listened to my needs.

Great and quick home building process.

Overall, we had a great experience with designing our home. In 2022 there were supply chain constraints accompanied with the building/buying frenzy, that postponed our closing date. Outside of that inconvenience, we are very happy with the brand-new home we received.

All the process was great, the whole team was excellent specially Joey he is the best builder manager ever, very responsive, professional and very patient

We had good luck. Good timing, peace and quiet expedient service. An experience we never experience before, it was totally unexpected. The experience was magically great. It felled into place at a glance. This is experience we will never forget as long as we live. We will shiren this as a first, leap of faith, in a new chapter.

It was an amazing journey especially being our first home.

Thomas was great to work with and very responsive to our needs and concerns Others should know that build time did not meet times that were promised

This has been a rollercoaster ride! I think what I will take from this whole experience is COMMUNICATE! & Make sure your sales rep is around after you sign the papers/contract because he disappeared like David Copperfield-

Will not recommend kb homes

Had a great experience. Everyone was accommodating and proactive at ensuring our experience was enjoyable.

I had a very positive experience with KB Homes. Scott and Josh were outstanding as my sales consultants. Scott was always very responsive in listening to my concerns and resolving any issues I had. Josh provided great updates on the construction and status of my house with great videos and pictures. Cole my project manager (with the construction) was just amazingly in responding to all my questions from the beginning of the process to the end. He still continues to be a valuable resource and helps me with anything I need from painting touch ups, replacing a broken drawers, etc. I also want to thank Debra with KB studios. My upgrades are perfect and came out better than expected. Thanks to her extraordinary patience and advice I was able to make all the right selections for the interior/exterior design of my house. ... More

Álvaro has made it very easy to communicate. His Hospitality with any issues with the home is Phenomenal, thank you.

My first time home-buying experience with KB homes was an awesome experience the entire process, from initial purchase to final move-in was a great!!!

Martin always gave us a good feedback when we needed. He went beyond with optional recommendations in buying the house. Excellent person.