KB Home Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About KB Home.
Read all 1096 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
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Customer Reviews
KB Home - Patience is required but it’s worth the wait.
- Juan A.
- Verified HomeBuyer
- October 20, 2021
- New Braunfels, TX
Patience is required but it’s worth the wait.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very happy with our new home
- W2 L.
- Verified HomeBuyer
- October 20, 2021
- Universal City, TX
Very happy with our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I appreciate Mr Mario, he is a phone call away and has addressed
- Teresa C.
- Verified HomeBuyer
- October 19, 2021
- San Antonio, TX
I appreciate Mr Mario, he is a phone call away and has addressed all my issues when they arise.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding experience
- Richard L.
- Verified HomeBuyer
- October 19, 2021
- Universal City, TX
This is the second home I’ve had built by KB Homes and both times the experience was outstanding. I would highly recommend that anyone wanting to build a new home should explore using KB Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dalton and kevin were exceptional
- Richard Q.
- Verified HomeBuyer
- October 19, 2021
- SAN ANTONIO, TX
Dalton and kevin made this experience great if not for them i wouldnt have bought home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
very friendly and made you feel like family
- Todd S.
- Verified HomeBuyer
- October 19, 2021
- San Antonio, TX
while we bought a model home, when we moved in there were a few issues and the team was quick to not only fix every issue. They did another complete walk through the house and made several other notes on minor issues and were quick to fix them all, even though we said it was ok.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - Not the best experience.
- Bryan F.
- Verified HomeBuyer
- October 12, 2021
- Boerne, TX
Not the best experience.
KB Home responded:
Hi Bryan, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Customer service on Construction side is really poor.
- Efrain G.
- Verified HomeBuyer
- October 12, 2021
- San Antonio, TX
Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 2
KB Home - People throughout the process were very attentive and nice.
- Maria B.
- Verified HomeBuyer
- October 12, 2021
- San Antonio, TX
People throughout the process were very attentive and nice...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - The walk throughs were a bit rushed, and didnt give us the time
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Bulverde, TX
The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Excelent.
- Jose R.
- Verified HomeBuyer
- October 11, 2021
- San Antonio, TX
Throughout the process they were responsive, attentive and diligent. We never feel neglected. Very pleased with your services. Thank you all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I had direct contact with the contractor & sales representative
- Christa R.
- Verified HomeBuyer
- October 11, 2021
- Universal City, TX
I had direct contact with my contractor and sales representative which made the building process much easier.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Thanks Thanks Thanks Thanks Thanks
- John Y.
- Verified HomeBuyer
- October 07, 2021
- San Antonio, TX
Thanks Thanks Thanks Thanks Thanks
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
KB Home - Need supervision during and after work done during construction.
- Jesus L.
- Verified HomeBuyer
- October 05, 2021
- Boerne, TX
Need supervision during and after work done during construction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Poor communication
- Lexus M.
- Verified HomeBuyer
- October 05, 2021
- San Antonio, TX
Many things did not go as planned with building our home. When a change needed to happen or something was prolonged it took for me the buyer to ask questions and find answer and no one ever knew what was what.
KB Home responded:
Hi, Lexus, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Nick
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
KB Home - over all we feel that it was a bad experience.
- Bartolo R.
- Verified HomeBuyer
- September 24, 2021
- New Braunfels, TX
over all we feel that it was a bad experience.
KB Home responded:
Hi Bartolo, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
the option of having my old house sold in conjunction with the new house buy.
- Gabriel P.
- Verified HomeBuyer
- September 23, 2021
- San Antonio, TX
This is my second KB home and being familiar with their processes it made it less stressful.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - I enjoyed my home buying experience.
- Anonymous
- Verified HomeBuyer
- September 21, 2021
- San Antonio, TX
I enjoyed my home buying experience. Our sales representative was very attentive. I have voiced that the workmanship needs to be better. A multiple cosmetic and other issues have surfaced after closing on home. I would recommend hiring an outside inspector. Also, if you don’t rate the construction team a 10/10 after the closing survey, they call you and belittle your survey response.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
Several unfinished items at move in
- David S.
- Verified HomeBuyer
- September 16, 2021
- Boerne, TX
If they would finish right the first time and not have to come back to fix things ,our experience would have been great .
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
KB Home - Sales team did a good job.
- Joshua A.
- Verified HomeBuyer
- September 14, 2021
- New Braunfels, TX
Sales team did a good job. Superintendent/warranty did/are doing a great job with responsiveness and ensuring mishaps are corrected/fixed in a timely manner.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Everything
- Johnny R.
- Verified HomeBuyer
- September 14, 2021
- San Antonio, TX
KB home is the best way to go.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
L
- Felix G.
- Verified HomeBuyer
- September 14, 2021
- San Antonio, TX
Garrett & KB was very communicative throughout the whole process & listened to our concerns & solved any issues asap
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall house build
- Ismael A.
- Verified HomeBuyer
- September 14, 2021
- Boerne, TX
So much rework needs to be done the house feel like a rebuild or flip rather than new.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Informative
- Lisa R.
- Verified HomeBuyer
- September 14, 2021
- New Braunfels, TX
Every KB employee that I had interactions with was very knowledgeable in home building, design and features they offer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First-time home buyer
- Eugene M.
- Verified HomeBuyer
- September 14, 2021
- SAN ANTONIO, TX
We are so happy in our new home. From start to finish everyone was accommodating and pleasant to work with. We love our new home and the options that were offered as well as the layout of our new home were just what we were looking for.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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