KB Home Reviews in San Antonio, TX

We have great experiences buying this home. The people we talk about our concerns are reliable and have taken their actions fast. The only thing we are wondering is why does our account is being transferred every month to different lending companies . We foound it hard to set up a permanent account to pay our monthly mortgage

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.

Home is great still waiting for reply back from Customer Service.

When calling the customer service line no one answers or if they do they are not much help. If they didn't have a great superintendent that helps out so much i would have a problem with them not answering. Other then that its a great home.

I don’t like the home owners association. I been trying to paint my fence and there’s too many restrictions and rules

Great home

Punch list 2 1/2 months, not complete

Not quality craftsmanship.

Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.

The PM for our community has been very responsive when trouble with our home arises. Attention to detail during the building process by the builder and PM needs to improve in order to illiminate the iisseus I have experienced.

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

The quality of counter in bathroom is poor lots of scratches already.

The entire process building with KB was extremely smooth. We love the flexibility of choosing different options, changing floor plans, and adding different features to make our home unique. The only wish we had was better quality flooring/non-carpet options for the base options (carpet is pulling up and going flat after 1 month).

It was a good home buying experience.

Love our new home. No real issues, although we do still have two outstanding items for the construction team to resolve. New cabinet doors for the master bath are on order so I'm sure that's the hold up. However, we've been waiting quite a while to have mortar scrapped from our walkway to the front door, etc. Not sure what the hold up is there but it certainly does detract from the appearance of the outside of our home.

Workmanship needs more attention to detail

Be careful when purchasing in this community. Many of our issues that were blue taped before closing went ignored and are still getting “fixed” 3+ months later. Lack of communication from building manager and lack of quality control. This is not our first home, nor our first KB Home, but the quality and craftsmanship has gone down. Disappointed for sure.

The house itself is beautiful and located in a great area. The quality of workmanship is decent, though the contractors sometimes leave much to be desired. Overall, we are grateful for the finished product and have enjoyed living here. However, after some time, we've noticed that certain shortcuts were taken during construction. It's important to be aware that while you'll get good value for your money, the building process tends to move quickly, and some corners may be cut by the builders.

It was pretty seamless for the most part. At a certain point in time, my on-site sales rep had been moved and there was no follow-up or redirect to a different rep who was still at the community. We kind of struggled on that aspect for a little as our only point of contact became either our Loan Officer , Tammy, who Was AMAZING, or Tony our project manager. Some questions felt like they needed to be directed to someone not even stationed at the property site any longer, and also having that sales rep presence would have helped with applying follow up to requests or inquiries made to the construction team and creating a sense of urgency to a necessary degree. In that sense there was a shortcoming from KB to not facilitate that process more seamlessly. Also, my cousin got a house down the street and was welcomed with a blanket and KB home box of other goods, we did not get so much care. Could really care less about that- however it goes back to the principle of the issue of not providing that same level of customer service and relations that we initially received and expected through out. As far as quality, every aspect has a human touch so nothing could really be perfect, however it did bother us that our studs, walls, and trusses were all framed after really heavy rain and thus made all boards muddy. Something we still see on exposed members in the garage and in the attic as well. ... More

The house is very nice. But the work done at the end is a little bad.

The 30 day warranty isn’t that great

I’m happy to my new home…. But when I came and check little by little I saw some of mistake they made… at first I try to inform them and they respond, after for a long time wait it only 2 visit… they don’t even update me and reply to my message I even take picture that need to fix… I know there are busy but atleast reply me if they gonna do it or not!.. I’m also a customer that spend money to my house. I’m sad I know for them that’s little things, but for me I’m so dissatisfied because that little things supposed to be fix at the first place! It’s funny that little things they don’t pay attention in a first place, so I’m wondering since I’m new and really dont know about need to check to a new build house, I didn’t notice right away all the mistake they made! I wish I have enough time to stay so I have time to check what else need to address. They even forget some of there stuff in my garage, even the things need to re order.. still in here— no update when they gonna order to replace it, I message the Guy who incharge but no reply! Well maybe because they already close the deal that’s why.. so they don’t bother to update me even care to reply to all of my concern.. PS i will never message that guy! I’m so disappointed ... More

Sales, construction manager and warranty rep were only good thing/helpful ones about our home buying experience.

The loan team made it easy always keeping me updated on the status and any information I need. The build quality is good, not perfect but good happy with our new home.

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.