KB Home Reviews in San Antonio, TX

Belinda was very receptive and helpful during the buying and closing process Scoot was very helpful in the move in and when we needed any repairs and touch ups

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

This has been a rollercoaster ride! I think what I will take from this whole experience is COMMUNICATE! & Make sure your sales rep is around after you sign the papers/contract because he disappeared like David Copperfield-

Nice experience but difficult to get help with warranties

It was a long process from beginning to end, but nothing longer than what they quoted us in the beginning. Everyone in the process made themselves available for any questions we had and even after we moved in. My loan officer, Brian was great and took the time to explain everything to me. Lori was also super fast with responses and answers to questions.

Sales representative was very helpful and knowledgeable about the process and keeping homeowner up to date. Construction manager did a good job in returning phone call and update next steps in construction process. Overall skill levels of builders are questionable, it seems like construction workers do care about the quality of their work. Must jobs where never completed to the satisfaction of completion.

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

The timely response is a little slow.

I've had a KB home before and was completely happy with it. This new home is beautiful and happy to be in it, although there are a few minor fixes that need to take place. I insisted on closing even though these fixes were incomplete. Still waiting on completion of these minor issues. Some electrical, paint work, etc. One very frustrating issue is trying to reach our HOA. I've called them several times, no one has ever called me back. I do not even know if I cam calling the correct HOA.

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Overall a great experience and the most bang for the buck.

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay with upgrading your selects after your home buying process, then happy home buying and enjoy. Also, the new kb homes come with pest control unit built in the home which is awesome compared to older KB homes in the late 90s. Make sure the carpenter caulk properly and you schedule for pest control sooner than later because the buggs, ants, spiders and all small criters are coming into your home through the crevices of the bricks, stucco, and the fiber cement. It isn't pleasant having to deal with it in your brand new home. It become very stressful to deal with. Also, Cosmetic stressors....be prepared if your doorknobs start falling off one by one, I haven't figured out why they become loose and will not stay tightened. But waiting for someone to come and fix them. Also, ask to make sure that all weeds arekilled and gone before sod is laid otherwise your sod will be taken over by weeds and lsndscape will take some extra tlc to groom it back to a beautiful lawn. Make sure you get gutters and all of your plates as I am missing one. If you are choosing a stucco home and a light color, please know that it will not appear as that color on stucco and KB will not add any additional coats to get it close to the visual view of the color unless you pay out of pocket. My advice is to choose a darker color. Some homes in the neighborhood seem to not turn out that way with a light color but my home did. It wasn't a pleasant experience. Enjoy your KB home! ... More

Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Thanks Thanks Thanks Thanks Thanks

If they would finish right the first time and not have to come back to fix things ,our experience would have been great .

Keep in touch and ensure things you added on are actually being installed.

KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.

All issues to date have been resolved or are scheduled to be, within a timely manner.

Wait at least 2 or 3 months before moving in, do not sign walk thru papers until everything is fixed first. If you have money TELL them you or someone else will paint the house because the paint they use is cheap and most of the painter's don't know how to paint and get it all over the floor. Use a simple square and tape measure because the guys that slammed it together DIDN'T.

Customer service was nice and friendly. We weren’t given the options to upgrade anything. We were given a 30 minute notice to close on the house. There are things that are still broken that were brought up in the walk through. Trimming on the house is peeling off the walls. The back and front yards are nice and big.

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Just glad to be done with it. Hopefully my home doesn't fall apart and I can improve it from the initial build.