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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 1101 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

1101 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.3

Trustworthiness 4.4

Responsiveness 4.4

KB Home in San Antonio Area

View Homes

Customer Reviews

Excellent communication

  • Cornelius K.
  • Verified HomeBuyer
  • February 11, 2020
  • Universal City, TX

Excellent communication problems where resolved quickly so far so good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great home.

  • Anonymous
  • Verified HomeBuyer
  • February 11, 2020
  • Universal City, TX

Great home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bill is great!

  • Genaro R.
  • Verified HomeBuyer
  • February 04, 2020
  • New Braunfels, TX

Bill is great! Thank you Kb team for our beautiful home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Buying experience

  • Hernandez J.
  • Verified HomeBuyer
  • January 31, 2020
  • San Antonio, TX

We have great experiences buying this home. The people we talk about our concerns are reliable and have taken their actions fast. The only thing we are wondering is why does our account is being transferred every month to different lending companies . We foound it hard to set up a permanent account to pay our monthly mortgage

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Outstanding Customer Service

  • Martin F.
  • Verified HomeBuyer
  • January 21, 2020
  • San Antonio, TX

Make sure all upgrades are structural because that can’t be changed later.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We’re so happy with our new home!

  • Anonymous
  • Verified HomeBuyer
  • January 21, 2020
  • San Antonio, TX

We’re so happy with our new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Extremely disappointed

  • Diana C.
  • Verified HomeBuyer
  • January 21, 2020
  • Helotes, TX

For the cost of our new home we are extremely disappointed in the overall process. Very poor quality workmanship. Still having issues 30+ days after move in.

KB Home responded:
I’m very sorry that you are disappointed with your experience Diana. Please feel free to contact us at CustomerRelations@kbhome.com and we can put you in touch with a manager of KB Home to discuss any concerns. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

KB Home - Buying our first hm was scary but Joseph made it as smooth as

  • Juan R.
  • Verified HomeBuyer
  • January 18, 2020
  • San Antonio, TX

Buying our first hm was scary but Joseph made it as smooth as possible. Thank you for making our first home buying experience great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied customer

  • Guillermo A.
  • Verified HomeBuyer
  • January 17, 2020
  • San Antonio, TX

Satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent personnel

  • Arturo V.
  • Verified HomeBuyer
  • January 16, 2020
  • San Antonio, TX

Our host was Joseph...he was a very knowledgeable and impressed us with his super attitude. This went far in our decision. Thank you

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome Living

  • Felix T.
  • Verified HomeBuyer
  • January 15, 2020
  • San Antonio, TX

Great home and we got to work with some great people as well! Sheryl, Juan, and Frank did a awesome job! Thank y’all for all your hard work it is really appreciated.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great houses

  • Samuel C.
  • Verified HomeBuyer
  • January 15, 2020
  • San Antonio, TX

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

Disappointed after moving in

  • Dong-Hwan J.
  • Verified HomeBuyer
  • January 14, 2020
  • Bulverde, TX

We have had so many issues after moving in with things that were not done correctly and are very disappointed with the unresponsiveness and unresolved issues. The workers have come to our house on four different occasions due to issues with the countertop and it is still not resolved. We have taken off work numerous times already and are extremely disappointed. We had such a great experience with the sales person as well as all the meetings prior to moving in that we thought it would continue.

KB Home responded:
Hello Dong-Hwan, thank you for your feedback. We are very sorry for any frustration, if you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Excellent experience through the whole process!

  • Edward D.
  • Verified HomeBuyer
  • January 14, 2020
  • Bulverde, TX

Excellent experience through the whole process!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - More responsibility, never finish at the correct date

  • Juan O.
  • Verified HomeBuyer
  • January 14, 2020
  • San Antonio, TX

More responsibility, never finish at the correct date

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Love my home!

  • Desiree S.
  • Verified HomeBuyer
  • January 14, 2020
  • San Antonio, TX

Great experience overall working with KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2020
  • Universal City, TX

Outstanding staff and services. They made sure I wasn’t alone and kept me informed from beginning till the end

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best home for family

  • Jacob C.
  • Verified HomeBuyer
  • January 14, 2020
  • San Antonio, TX

Great experience, KB staff were amazing through our entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

1st time best experience 2nd time was a disappointment

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2020
  • San Antonio, TX

1st house was an amazing experience that when we moved we decided to go with KB again. Bigger and more expensive. I wished we looked somewhere else because theres cracks everywhere. Water comes thru our door. Paint still on our carpet and floor. It has been a bad experience since day 1. From loan process to moving into home.

KB Home responded:
Hello, I'm sorry that you were disappointed with your second KB Home experience. We'd really like to help, please email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

KB Home - High quality home builders we have been with KB for many years

  • Ronnie P.
  • Verified HomeBuyer
  • January 09, 2020
  • New Braunfels, TX

High quality home builders we have been with KB for many years always satisfied with the beautiful home for a great price

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfaction

  • Sheila H.
  • Verified HomeBuyer
  • January 09, 2020
  • San Antonio, TX

Perfect home for me. I love BJ it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No trust in thiBuilder!!

  • Anselmo C.
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.

KB Home responded:
Hi Anselmo, we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

Great House, Poor Employees

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

House is good. Great quality at a great price. However, the communications with the co structure crew and sales person was very poor. Would of been a great experience if they just listened to us versus fighting us. I would recommend KB to others with a different crew. Studio and mortgage process was amazing (even though kb asks for way to many documents).

Total Score 3


Quality 5

Trustworthiness 1

Responsiveness 1

KB Homes Review-Heritage Park, New Braunfels, TX

  • Andrew A.
  • Verified HomeBuyer
  • January 07, 2020
  • New Braunfels, TX

KB homebuilders have built my family a wonderful house that we are proud to call our home. The craftmanship of the construction, professionalism of the staff, and the overall quality are top-notch. Driving up to my KB home every day, I know we made the right decision. Minnie Arias and Jeff specifically are two KB employees who should be sought out and recognized!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad experience

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

I wouldn’t recommend to anyone

KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1