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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 1101 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

1101 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.3

Trustworthiness 4.4

Responsiveness 4.4

KB Home in San Antonio Area

View Homes

Customer Reviews

Fantastic

  • Juventino M.
  • Verified HomeBuyer
  • October 22, 2019
  • SAN ANTONIO, TX

It was our first time buying a home and KBH made our experience be an amazing experience. After looking at other home builders we knew that KBH was the one to go with and so far it was the right decision.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The home of our dreams.

  • Arthur H.
  • Verified HomeBuyer
  • October 22, 2019
  • Helotes, TX

After living in a KB Home for 25 years we made the decision to move based on health issues. We wanted to build another new home. After looking at a number of other builders and communities we returned to KB because of value, quality, and location. KB builds solid, comfortable, affordable homes often for first time buyers. We expect to remain in this home for the rest of our lives. KB offers a wide range of upgrades and their design center is staffed to guide buyers through the many choices available. Every aspect of the process, sales, design, building, and post-closing follow- up have met or ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I asked multitude of times throught the building process for

  • Jennifer D.
  • Verified HomeBuyer
  • October 22, 2019
  • Boerne, TX

I asked multitude of times throught the building process for a few key items to be fixed and promissed repeatedly that things would eventually be taken care of. NOTHING was corrected even after close.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

KB Home - Great home

  • Gabriel M.
  • Verified HomeBuyer
  • October 22, 2019
  • Converse, TX

Great home

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Punch list

  • Bob S.
  • Verified HomeBuyer
  • October 08, 2019
  • Helotes, TX

Punch list 2 1/2 months, not complete

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Not quality craftsmanship.

  • Marla R.
  • Verified HomeBuyer
  • October 07, 2019
  • Bulverde, TX

Not quality craftsmanship.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Exceptional buying experience!

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Boerne, TX

The buying exerience with KB has been exceptional and we know that will turn into the same thing with owning and living in our home. We'd recommend KB Homes to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was given a couple of closing dates.

  • Amelia B.
  • Verified HomeBuyer
  • September 24, 2019
  • New Braunfels, TX

I was given a couple of closing dates. May be a lack of communication

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Good experience overall

  • Heather G.
  • Verified HomeBuyer
  • September 24, 2019
  • Bulverde, TX

All and all a very good experience building a KB home. The only disappointment was if you finance through KB, they do not offer a bi-monthly payment feature.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone involved in the process was very helpful

  • Pedro P.
  • Verified HomeBuyer
  • September 24, 2019
  • New Braunfels, TX

Everyone involved in the process was very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

2091 Wind Chime Way

  • Eric B.
  • Verified HomeBuyer
  • September 17, 2019
  • New Braunfels, TX

Great home we have been in for over a month. Everyone has been great. Mike did a great job meeting all our needs. He is over stressed with all the houses being built, but still found time to help us. Including helping me unload cargo from my truck.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Home experience

  • Jesus R.
  • Verified HomeBuyer
  • September 17, 2019
  • San Antonio, TX

My home was built faster than expected ..

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Excellent quality affordable prices.

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2019
  • New Braunfels, TX

Excellent quality affordable prices. Love the construction crew and builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Superior

  • MaryAnn L.
  • Verified HomeBuyer
  • September 11, 2019
  • San Antonio, TX

Most highly qualified personnel. Always on top of the line.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Jason B.
  • Verified HomeBuyer
  • September 10, 2019
  • Universal City, TX

The process was fast and seamless from start to finish. Warren was and is very helpful from the begining and to this day. As far as the home quality, there are minor things that could have been thought out better. Some of the caulking seems a little excessive and the master bath water closet is pretty cramped. Over all we are pleased though.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great buying experience

  • Bernardo E.
  • Verified HomeBuyer
  • September 10, 2019
  • New Braunfels, TX

The whole way through it felt like they were really taking care of our needs. We were being updated on everything and anything about the house. Good experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente... so far !!

  • Ibraham L.
  • Verified HomeBuyer
  • September 09, 2019
  • Universal City, TX

Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.

KB Home responded:
Hi Ibraham, thank you for your feedback! If ever you have any questions in the future please feel free to email CustomerRelations@kbhome.com and we will put you in touch with a representative. Enjoy your home. –Brian

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism

  • Luis G.
  • Verified HomeBuyer
  • September 05, 2019
  • San Antonio, TX

The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.

KB Home responded:
Hello Luis, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Great Sales/Finance Staff, Poor Quality Builder

  • Robert E.
  • Verified HomeBuyer
  • September 04, 2019
  • Bulverde, TX

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

KB Home responded:
Hi Robert, we are very sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 1

Trustworthiness 4

Responsiveness 2

Second house we buy from KB

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2019
  • Universal City, TX

The over all process of purchasing was good. Had some issues but they were resolved. Completed the house on a timely manner. We are happy with our house buying experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Fully Satisfied Customer From KB Home Builder.

  • Edjohn R.
  • Verified HomeBuyer
  • August 29, 2019
  • Universal City, TX

It's quiet a great experience on the process of home buying, Once you qualify financially, the building is amazing from start to finish and you can see it step by step within the timeline. The Engineer Supervisor updates us on a weekly basis as far as the progress of the construction. He is always on top of everything and very responsive to any issues that we may have. We are so impressed with the quality of workmanship and materials that the house is highly energy efficient.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Anonymous
  • Verified HomeBuyer
  • August 27, 2019
  • San Antonio, TX

Make sure you fix every detail before final walk

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Amazing Experience

  • Randy M.
  • Verified HomeBuyer
  • August 27, 2019
  • San Antonio, TX

We had an outstanding experience, great customer service , quality materials, they made us feel like family. Highly recommend KB as a builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mirabel

  • Daniel B.
  • Verified HomeBuyer
  • August 27, 2019
  • Boerne, TX

Great job by sales and construction teams. Very satisfied with the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Yesenia S.
  • Verified HomeBuyer
  • August 21, 2019
  • SAN ANTONIO, TX

Excellent customer service from beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5