KB Home Reviews

Overall, we had a great experience purchasing our new home. The enitre process was smooth and professional and we are very happy with the quality of our home. Everyone was responsive, helpful, and quick to address any questions or concenrs that came up. Even after moving in, the team has continued to be responsive and helpful. We truly appreciate the ***** of service and care we received and are very happy with our new home.

I had an excellent experience with KB Homes from start to finish\! Purchasing a new construction home is a huge decision, and the entire team made the process feel smooth, exciting, and reassuring\. Everyone I worked with was professional, knowledgeable, responsive, and genuinely committed to making sure I was happy with my home\. They were always willing to answer my questions, explain the process, and keep me informed throughout the different stages of construction and closing\. I especially appreciated the attention to detail and the way the team addressed any questions or concerns along the way\. Seeing the home come together from construction to the final walkthrough was an incredible experience, and I couldn't be happier with the finished product\. Buying a home is one of the biggest investments I've ever made, and I'm very happy that I chose KB Homes\. I would absolutely recommend KB Homes to anyone looking for a quality new construction home and a team that truly cares about their customers\. ... More

Throughout the process everyone was very friendly and helpful, making me feel like a valued customer and not just a number on the other end of the conversation

Great services...they will help you for everything you need ..something break they fix it right away...gallo katryn and Jesse you can trust

Our salesperson, Goran, and our builder, *****, were phenomenal during the building of our home and continue to fill that role. We have 2 new friends we did not previously have.

My wife and I had an excellent experience working with Jesus throughout our homebuying journey with KB Home. From the beginning, Jesus was professional, welcoming, knowledgeable, responsive, and genuinely invested in making sure we had a positive experience. What stood out most was how comfortable Jesus made us feel throughout the entire process. Buying a home is a major decision, and having someone who is approachable, patient, honest, and willing to answer questions makes a huge difference. We never felt like we were simply another sale. Jesus took the time to communicate with us, keep us informed, and make sure we understood what to expect along the way. His ***** of customer service remained consistent from the time we first started the process through closing. He was always pleasant to speak with, easy to reach, and willing to help whenever we had questions. Even during the stressful moments that naturally come with purchasing a new home, our interactions with Jesus were always positive. Most importantly, Jesus earned our trust. We always felt that he genuinely cared about our experience and wanted my wife and me to be happy with our decision and our new home. Jesus represented KB Home exceptionally well, and he was honestly one of the best parts of our homebuying experience. People who provide this ***** of customer service deserve to be recognized. My wife and I are extremely appreciative of everything Jesus did for us, and we would absolutely recommend working with him to anyone considering a KB Home. He deserves five stars without hesitation. ... More

I like my ;home at *****

All expenses with KB Home has been Great.

The sales associate was very knowledgeable and answered all our questions. Never spammed our inbox/phone when we gave our contact info before committing, but answered any time we reached out. The planning and building was very fast with a nice selection of upgrades and affordable price points. We easily stayed within budget and never felt like an up-sell but still had plenty of choices. We were given weekly updates during construction and invited to visit the worksite to see the progress. They followed up a few weeks after moving in and quickly fixed a few minor issues, a scratched wall, a few low spots in the yard, and a ***** piece of trim. I've already recommended KB to a few local friends. ... More

Exceptional Service — for the sales, orientation, and post-move-in support Responsive Support — for Bob, Mark, and Flor's ongoing assistance Needs Improvement — for the loan process and communication Communication Gaps — specifically around financing options and timely updates Overall: Great Service, Mixed Communication

I had a Kaufman & Broad home in 1993, and the increase in customer service and quality control is very impressive.

As a Realtor, I have had the opportunity to work with builders and help many of my clients purchase new construction homes. But this experience is especially personal because I am also a KB Home buyer—and this is my second KB Home purchase in less than two years! I can truly say that I 100% recommend KB Home. 💎💎💎💎💎 From LaVon in the sales department, to Doug on the construction team, the design team, lending team, and customer service every single step of the process was an amazing experience. I absolutely love my beautiful new home in Winchester, California, and I’m extremely grateful to the entire KB Home team for their professionalism, communication, patience, and outstanding customer service. As a Realtor, I have helped clients close transactions with KB Home in the past, and now, as a two-time KB Home buyer myself, I can confidently recommend them to anyone considering purchasing a new construction home. Thank you to the entire KB Home team for helping make my dream come true as a buyer. I am beyond happy with my home and with the experience from beginning to end. Five diamonds in every single step! 💎💎💎💎💎 With appreciation, Sendy M ... More

Customer service was excellent

We had a wonderful experience and would especially like to recognize Jerry *****, Tina *****, Sophia *****, and Armando *****. Each of them was helpful, professional, responsive, and made our home-buying experience much easier. Whenever we had questions or concerns, they took the time to help us and made sure we felt taken care of. We truly appreciate their hard work, communication, and dedication throughout the process. Thank you all for helping make the purchase of our new home such a positive and memorable experience. We are very happy with our home and grateful for the excellent service we received! ⭐⭐⭐⭐⭐ ... More

Choosing to build with KB was like having a family member by your side. Every step of the way. From not knowing anything about home buying, we had the perfect sales agent ***** who explained everything to us. Tim at kb home loans was very knowledgeable. Deni in the design studio, She explained every specific detail and she had input on what would go well or what wouldn't go well? Or other options would go do instead. When it came time to the actual build ,We again had another amazing experience. Jesse always answered questions we had, explained every detail and is still a text message or phone call away for us if we need anything going forward. When we decide to buy again, it will be another KB because of the experience we had our very first time. KB has set the standards going forward very high. ... More

Overall, my first time for buying a home went well. The only main issue I had was during the time I purchased the house to the time I got my keys there was some communication issues with the realtor specifically. I had to reach out and follow up on multiple occasions to make sure appointments were set and what was to be expected in the coming stages. The builders & customer service rep have been amazing & attentive. I am very happy with my purchase with KB home for my first home.

Not good quality on things, they response to warranties. Deal at the purchase was not too good, they promise things that they couldn't archive at the closing.

I felt the sales representative assigned to me lacked sufficient knowledge of the process. Furthermore, it did not feel like he was working in my best interest. I strongly recommend that future buyers hire an independent realtor before visiting KB Home.

I gave this rating because it wasn’t completely horrible the only parts that were an inconvenience were my sales rep Barry ***** and my contractor Cole *****. I was promised a gift that didn’t happen and fast repairs if I left a good review for them. First things first why were there so many repairs needed on closing day? That shouldn’t have ever been the case the house should’ve been in perfect condition when bought. I was promised fast repairs to the house to be made if I left that good review and 100% complete confirmation form. The repairs that have been made haven’t been correctly done the help being sent isn’t being sent correctly they’re being sent separately and not together therefore leaving parts messed up after being “fixed” my trim on the door was fixed on my first follow up but nobody sent the grout guy so the grout had been messed up by the door as well as the trim on the door the door frame should’ve been sanded out then painted over and wasn’t. There have been so many repairs made for a brand new house that shouldn’t have been needed in the first place the door is just one example I felt completely rushed to move in and forced to say this house was complete with empty promises from the contractor and sales rep I don’t recommend KB to anyone because of them. Also want to mention the grass on both sides of the house form pools of water that isn’t city compliant and that should’ve been fixed asap. My contractor mentioned that was an issue but I’ve yet to hear from him about said issue. ... More

my experience. very good.

Warranty department went above and beyond to make sure we were taken care of and issues were resolved in a timely manner

The entirety of the home buying process was a breeze! Everyone in sales, design, loans, and construction was so knowledgeable and willing to help us understand past, current, and future steps. As first time homebuyers and owners, we were very nervous, but everyone at KB was kind and helped us ease into our home. Thank you to everyone who helped!

Past experiance.

Work working with Florence was the best experience ever. She brings great value to KB homes.

Everything done professionally