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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11849 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11849 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Amazing Experience!

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2026
  • Orlando, FL

Great communication from team. Even though we had delays outside of our control and KB's we understood the reasons and liked that they were upfront about it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Feels like family

  • Indira R.
  • Verified HomeBuyer
  • October 05, 2026
  • Mount Dora, FL

Hector, Kerlyn, Susie and the entire ***** has been super friendly and helpful. They are very responsive, answered all our questions and helped make our house into a home. From start to finish, we felt like we were getting the best workmanship. 10/10

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Parker knew his product well. Answered all questions & so very good at follow up.

  • LuAnn G.
  • Verified HomeBuyer
  • October 05, 2026
  • Nampa, ID

Overall great experience. Ryan in design helped w so many decisions. Knew her products & that helped me so much.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall I'm very happy with KB homes.

  • Joseph G.
  • Verified HomeBuyer
  • October 05, 2026
  • Lake Wales, FL

KB homes responds to questions or issues that arise in a timely manner. Juan the construction manager is very helpful with any questions I may have. My experience has been good so far. I would not hesitate to recommend KB homes to family and friends.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Difficult tiring upsetting

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2026
  • Midland, NC

Ask for things to be done they don't get done. They make mistakes that mean you pay more

Total Score 3


Quality 5

Trustworthiness 3

Responsiveness 3

KBH is another CHEAP COMPANY

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2026
  • Nampa, ID

Lender chose our rate for us- works for KB, house has So many issues, flooring is severly uneven, wallas are crooked, cheapest fixtures in bathrooms that make no sense- what a joke! They do not communicate. Do not buy- run away- run far away!

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

  • Alec B.
  • Verified HomeBuyer
  • October 05, 2026
  • Tucson, AZ

Total Score 0


Quality 0

Trustworthiness 0

Responsiveness 0

Smooth, easy process

  • Shane H.
  • Verified HomeBuyer
  • October 04, 2026
  • Ontario, CA

The entire experience was straightforward and problem free with everything handled efficiently and without any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loved all of the other departments it was just disappointed with the construction side

  • Taylor Jonathan W.
  • Verified HomeBuyer
  • October 03, 2026
  • Henderson, NV

Just want the builder to hire better quality construction crew instead of the lowest bidder to increase profit and focus more on quality over quantity

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 4

Great experience being a 1st time buyer

  • Janice M.
  • Verified HomeBuyer
  • October 02, 2026
  • Jacksonville, FL

Everyone was very attentive in the process which made me feel so secure purchasing my first home……

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exciting

  • Anonymous
  • Verified HomeBuyer
  • October 01, 2026
  • Hollister, CA

For being a 1st time home buyer, Norma and Tina helped us out tremendously. After move in, Steve has been awesome!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was perfect

  • Suzanna M.
  • Verified HomeBuyer
  • October 01, 2026
  • Ontario, CA

Overall service and their willingness to answer all my questions.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience!

  • Kelly L.
  • Verified HomeBuyer
  • October 01, 2026
  • Buckley, WA

My wife and I had a wonderful experience from start to finish.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

[TRANSLATED FROM ES] Excellent overall experience

  • Alexey R.
  • Verified HomeBuyer
  • September 30, 2026
  • Hockley, TX

[TRANSLATED FROM ES] The entire process with KB Home was excellent. The team was very professional, they met the deadlines, and the quality of the construction exceeded my expectations. Highly recommended.

KB Home responded:
Thank you for sharing your positive KB Home experience with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with my new home!!

  • Anonymous
  • Verified HomeBuyer
  • September 29, 2026
  • Las Vegas, NV

Very satisfied in KB Home services and home quality overall

KB Home responded:
We're thrilled to hear that you're happy with your KB Home experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • John Lee M.
  • Verified HomeBuyer
  • September 29, 2026
  • Henderson, NV

Previous purchase of KB HOME and especially the sales agent Sherry

KB Home responded:
Thanks for taking the time to share your positive KB Home experience with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good salesmanship, financing and contractor follow up

  • Andrian C.
  • Verified HomeBuyer
  • September 29, 2026
  • Aurora, CO

The whole process was smooth from start to finish. There were zero issues from the build to the financing. Our home was built right on schedule. We are very happy with the finished product.

KB Home responded:
We're thrilled to hear that our team was able to provide such a positive experience for you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything was great besides little minor things but that's ok. Everything can't be perfect but overall no issues with anything.

  • Anonymous
  • Verified HomeBuyer
  • September 29, 2026
  • Manor, TX

My total experience was great and way better than my first experience with my first home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good so far.

  • Queeneth T.
  • Verified HomeBuyer
  • September 29, 2026
  • Beasley, TX

My experience from start to finish of this project.

KB Home responded:
Thanks so much for taking the time to share your positive experience with us!

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 3

We used first American Title. They are responsive and easy to work with.

  • Eric W.
  • Verified HomeBuyer
  • September 28, 2026
  • Modesto, CA

Luis ***** is my assigned customer service and he is responsive when I have issue with my flooring. Buying process is smooth and easy.

KB Home responded:
Thank you for sharing your positive KB Home experience with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best Homebuying Experience

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2026
  • Escondido, CA

From the awesome sales rep Malissa and Jason, to the best customer service Rep Bob, they all go above and beyond to make sure your KB experience is top notch! THANK YOU SOOOOO MUCH! From *****

KB Home responded:
We appreciate you taking the time to share your positive experience with the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Closing was very stressful. I can get into so many details of this escrow but in the end it was stressful. Now dealing with issues around the home.

  • Matthew F.
  • Verified HomeBuyer
  • September 28, 2026
  • Riverside, CA

Closing was very stressful. I can get into so many details of this escrow but in the end it was stressful. Now dealing with issues around the home.

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 5

I expect Perfection and the builders should too.

  • Joshua Michael R.
  • Verified HomeBuyer
  • September 28, 2026
  • Winchester, CA

When someone is buying their first home and spending $650,000+, the standard should be high. Builders need to aim for perfection, not "good enough." My house felt alright — rough around the edges but acceptable. That mindset has to change. The quality needs to be better. At this price point, that is not okay. High standards should be the starting point, not something extra.

Total Score 5


Quality 3

Trustworthiness 2

Responsiveness 1

delay response, poor coordination, and updates.

  • Anonymous
  • Verified HomeBuyer
  • September 26, 2026
  • Manteca, CA

Evident department do not communicate with multiple revision documents needed to be sign.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Great experience purchasing forever home.

  • Bernardo M.
  • Verified HomeBuyer
  • September 25, 2026
  • Hollister, CA

The attention and communication from the sales team.

KB Home responded:
We appreciate you taking the time to share your positive KB Home experience with our team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5