KB Home Reviews in Tacoma, WA

All people involved in the purchase of my home very knowledgeable and extremely helpful. They made stress of purchasing a new home enjoyable.

Nicole and Sarah were amazing with communication and made my first homebuying experience wonderful. They were able to answer all my questions quickly and help me through the entire process. Thank you so much!

The three people above are the ones I mostly dealt with throughout the purchasing process and after closing. They were all professional, responsive, friendly and helpful, making the purchase comfortable and stress free. I definitely recommend KB Homes to anyone in the market for a new home.

Great experience with KB Homes! Always available for any queries

Customer service was very helpful throughout the process. Kevin shared photo updates on a weekly basis and answered any questions we had.

The Superintendent team were helpful all the way to move in. All of them were great. All my concerns were meet to the fullest with respect.

The sales process was smooth and painless. José went out of his way for us. The walk through and delivery process was the same! No complaints.

My lack of experience or knowledge did not matter as a first time home buyer. This KB Team was an absolute dream come true. Being very patient, kind, and trustworthy, and giving me assistance and feedback every step of the way. When something needed adjusting or fixing, the team Jose led was exceptionally quick to make sure things were as I requested or ordered. Alex in the design team was so easy and knowledgable to work alongside. The Construction Managers were equally exceptional to work with as well. When special cupboard door handles went out of stock, one manager was quick to special order the item for my home from E-bay himself. When I thought the plants were too high maintenance, Jose personally chose new plants for me, and planted them himself. Jeff made sure what wasn't done by my final walk through was taken care of by closing. Jose's presence throughout my first home buying experience was reassuring, and filled with integrity. Each person of my team from KB has exceptional integrity and made my dream of buying a home so easy and come true. I have a beautiful new home with many thanks to each one. I am so grateful for each one of you! I have been truly very blessed to know each one of you. (Oh, and I can't forget the construction crews either! They worked long days and nights, even on weekends to finish my home, as well as others.) ... More

The whole experience was really good. Everyone I worked with was very knowledgeable and helpful. I especially like that I was able to choose all my finishes

KB homes was wonderful to work with. The entire team, sales, design, loan, and construction superintendents were awesome to work with. Jose provided updates weekly wirh pictures! Ikaika and Jeff are personable and made us feel very comfortable whenever we visited our house under construction. All around what a fantastic experience

It was an overall great experience and there were no surprises.

I was greatly pleased with my home buying experience!

The quality for value is outstanding but the customer service, communication and follow up throughout the whole process was beyond excellent! We love our new home and all those at KB who helped to make it a reality!!!

Excellent work! Our home came out beautiful!

Greta home and great price

Ryan seller was very proactive on the home progression and Tara, loan processor, went above and beyond to respond and make this experience extremely none stressful. Thank you KB team!

Excelent customer service . Sales team was awesome

Great job from sales, to construction to financing.

Dave was great & very informative. My wife & I are first time homebuyers & Dave was patient & answered all of our questions to the best of his ability. Home was purchased as is & KB home was able to get us closed within 4 weeks! A minor issue arose in my garage & KB was quick to respond back to me with a solution. Great communication with home owners & are living up to their reputation

Had a great experience with the entire term. The on-site representative who walked me through the different offerings, the foreman giving me updates on the construction, the loan officer constantly communicating and treated changed and what I could expect to be my payments and close costs. Everyone was really involved and extremely responsive whenever I called it email with any questions.

A Mostly Wonderful Home Buying Journey with Room for Improvement Overall, my home buying experience was very good, largely thanks to the excellent people involved, though the final product's workmanship left a bit to be desired. The human element of this process was truly exceptional. The entire team made the journey enjoyable and manageable: Brad was outstanding in sales. He was knowledgeable, attentive, and made us feel comfortable and confident from our very first visit. His professionalism set a high standard for the entire process. Heather was a fantastic liaison. She was incredibly organized, responsive, and always ready to help navigate the many moving parts of the build. She was a true advocate for us! Rachel at the Design Studio was a pleasure to work with. Her expertise and guidance made the selection process fun, and the materials we chose for the home were of very good quality and exactly what we wanted. While the team and the materials were excellent, the workmanship fell a little short. We had a few problems that were somewhat frustrating to deal with after we moved in, ranging from minor cosmetic flaws to a couple of more significant items that needed fixing. While the problems were eventually addressed, the need for these fixes detracted from the otherwise stellar experience. It's a shame that the high-quality materials and excellent design studio selections weren't matched by equally high-quality execution in every detail of the build. I would absolutely recommend this builder based on the exceptional sales experience, the high-quality materials, and the outstanding support from key team members like Brad, Heather, and Rachel. They are a massive asset. However, future buyers should be prepared to be diligent with their inspections, as the workmanship quality needs a little improvement to match the rest of the fantastic home-buying experience. ... More

David, Laura, Belle all of them are very nice and very helpful

First, your team at Falling Waters have done an excellent job all during our buying process. Jose, Jerry, Laura, Jeff, Tod and Nolan all are commendable and very on top of every process. Jeff has came in and fixed our bathroom sink several times. I would and have strongly recommended KB homes to several folks. Thank You all for the attention to detail and quality of your teams expertise. Our last home we bought it new pre-built and lived there for 37yrs because of the quality of that builder we are as pleased if not more so with the quality for this home and your team.

Excellent experience. Caring and respectful customer service. Great financial options.

The staff was knowledgeable, responsive and strived to match our need and wants to what is available from KB.