Lennar Reviews

The entire Lennar team has been very helpful and professional. We love our new home. There are so many high quality features that we are so impressed with such as smart home lock and smart home thermostats. Even the electrical breakers have a chip built in that detects any unstable connections for better safety.

Needs to improve with the appliances!

It was good

First and foremost I'd like to say that the home I bought is beautiful. The issue I have is that the quality control is non-existent. There are way too many things to mention but it is obvious that no one is checking behind workers and allowing things to be "completed " without quality in mind. From painting, caulking, cleaning and minor things you catch after moving in, the amount of things found should have been caught by someone in Lennar before allowing process to continue. Having said that I do think Lennar has a good system of trying to follow through and correct some items but for the most part if the items is "cosmetic" you are met with excuses as to why an issue is a non-issue for them. I believe if Lennar adds a quality control role and removes the concierge role (useless role) they would be able to catch these problems before a buyer finds them and has a bad experience. This would definitely improve their brand reputation. ... More

First I have to inform that part of my home buying experience was from long distance; 500 miles away. My experience could have been better if I had been in the immediate area. Some days and processes were frustrating. Sometimes my financial questions would go unanswered. Closing took 2 hours, not 15 minutes as advertised. After closing, house keys could not be found. I was not given enough information regarding transferring utilities to my name. The Trash collection company told me to get trash cans from Lennar; Lennar told me to get them from the Trash collection company. The kitchen island top had a large spot and it took 3 requests to have it cleaned. Dry glue drops on the finished floor that are extremely hard to remove. This was obviously done by an amateur. Paint drops on the floor that shows a drop cloth was not used to prevent this; another obvious amateur job. The kitchen tile back splash has grout smears; amateur job also. One wall tile has a hairline crack that must have been cracked during installation. Bath tubs were dirty with spots of a black substance; still trying to cleanup. With time these flaws will be corrected. The house itself appears to be structurally and mechanically sound and well built and I look forward to years of satisfaction. ... More

For what they charge for the homes, materials used should be first grad lumber.. Measurements from the beginning should be exact. When complaints are made excuses should never be made on why things are not as they should be . Lennar only wants to make money, not build excellent homes.

Poor communication.

not the best experience with Lennar and the Lennar loan team was terrible and never could get my paper work right Christian Garza and manager bob initial closing was easy after move in still had issues with the home and tryin to get some in contact to address and fix the issues. just like there is items that I pointed out during both walk through and was told it would be taken care of and still never got taken of COMMUNICATION is TERRIBLE

we really liked the house (the layout and location), so focused on that vs the process.

The experience was okay. It does seem as though once you close and issues come up, you are forgotten. We will see if some of the construction issues get addressed.

I had a pleasant home buying experience. I was walked through the process step by step. Lennar and their team made it easy and explained things well. I highly recommend them to my friends family and anyone looking for a home.

The landscape around that connects to our land should have had an immediate plan it has been left messy, muddy, and not so nice.

Found our forever home that checked all of the boxes for us. After we moved in, we found even more things to love about the house and the community. Great design and workmanship.

Like I said before, the house is very nice home Lennar Home by an experience it's very great, but there was a lot of paint spots and glue on our ground or floor. We asked for it to be clean and it was not a lot of the wood trim inside the house looks like it was just used trim and they just stuck it up on the wall couple spots in the ceiling where the paint is cracking. All this was supposed to be addressed and it was not.

From purchase to closing, and everything in between, Lennar makes it easy. Their process is super efficient. They have thought of everything so you don't have to. Every piece of information that you need is readily available. Here is the most important thing, and they have this nailed. Whenever you have a question, their employees respond immediately. There is no waiting and wondering when someone will get back to you. This must be a main focus around service at Lennar, and that is what I truly appreciate!

Move in process was good but they were rushing and didn't communicate well so house wasn't fully cleaned upon move in. Few wall angles are not cut properly (should be 90 degree angle but more like 70, not correct), small things like door knobs not tightened, doors not shutting properly. Front yard tree was completely dead upon move in after promises of we keep everything green alive until closing date. Grading of back yard was way off and caused flooding of backyard, porch and dining room at first rain, they fixed with warranty but used cheap dead sod infested with flies and gnats that then took over my house to replace what they tore up to re-grade lawn. Had to spend hundreds of $ to get sod to grow and ***** bugs both inside and outside my house. Window also leaked into house at first rain. Warranty also fixed that. Builder himself was great to work with but the warranty guys don't communicate and when they do they say they'll show up at a certain time then don't show up at all until days later and unannounced. There's a lot that could be easily remedied to provide better service and quality to buyers. Cheapest labor and material provided it seems. Guess you get what you pay for? Except I paid a lot of $ for this house and none of these things should've been an issue if the quality of workmanship had been checked and not rushed through to get a check mark that it's complete. Overall - 6/10. Much room for improvement if only company wasn't interested in just making the most money off people. Not sure I would recommend the or but from Lennar again. Moving is hard and stressful enough without this many issues, especially since they could've been prevented easily with quality checks. ... More

We were initially not going to respond to this email because we did not want to say anything negative about anyone. However, after receiving your second request, we decided it was important to share our experience honestly and respectfully. We will start with the positive aspects of our experience. We found the financial portion of the process to be relatively easy, largely because we were cash buyers and therefore did not have the stress of qualifying for financing or dealing with financing-related issues. That part of the process was smooth. We also love the layout of our home and are very happy to have a beautiful lake *****. Having said that, we have experienced several significant issues that have left us very disappointed with the overall customer service and post-sale experience. First, we were surprised by the lack of professionalism displayed by some of the employees. Our sales representative made it very clear that she did not want to be contacted after we signed the purchase contract. At one point, our concierge contacted her with a question because she did not know the answer. The sales representative subsequently called us and spoke to us in an extremely aggressive and inappropriate manner, making it clear that she did not want to be contacted, particularly because she was preparing to leave for vacation. I explained that we had not contacted her directly and that the concierge had reached out because she did not have the information needed to answer our question. I have never been spoken to in that manner by someone assisting with the purchase of a home, and I ultimately chose not to continue the conversation with her. Second, we were very disappointed to discover that our new appliances had been used by construction workers during the building process. When we conducted our walkthrough, we found that the refrigerator and microwave were dirty, and there were food and drinks left inside the refrigerator. We purchased a new home and expected our appliances to be new and unused. Instead, our home had apparently been used as a break room during construction. We found this extremely disappointing and were left wondering how else our home may have been used during construction. Third, we experienced a significant problem with the washing machine installation that resulted in water damage. When the washing machine was installed, the water hose was not properly attached. When we ran our first load of laundry, water spilled throughout the laundry room and into the attached bedroom and bathroom. The carpet was completely soaked. Trying to get someone to come out and address the problem was extremely frustrating. Initially, we received no response. When someone finally came out, the carpet was pulled up and fans were placed to dry the area. However, when the carpet was put back down, it was not properly stretched and secured, leaving visible gaps between the baseboards and the carpet. We immediately reported the problem, but our concerns were not addressed. To this day, the carpet has still not been properly repaired. This unresolved issue has also resulted in an infestation of pincher bugs entering the room through the areas around the improperly secured carpet. Despite reporting this problem to the builder team, we have still not received an adequate response or resolution. We have also raised concerns regarding the tree planted in our front yard. We were informed that the tree planted there has invasive root characteristics and should be replaced. We brought this concern to the builder team's attention, but to date, we have not received a response or resolution regarding the tree. Another unresolved issue is paint splatter on the bedroom carpets. We reported this to the builder team as well, but again, we have not received a response or had the issue addressed. We understand that there can be issues and imperfections when purchasing a newly constructed home. What we did not expect was to have legitimate concerns repeatedly reported and then receive little or no follow-up from the builder team. The most frustrating part of this experience has not simply been the problems themselves, but the difficulty in getting anyone to take responsibility for addressing them. We purchased a new home with the expectation that construction-related issues would be handled professionally and promptly. Instead, trying to get these problems resolved has been stressful, frustrating, and extremely disappointing. Based on our experience, I do not believe I would ever purchase another Lennar home. More importantly, I would not feel comfortable recommending Lennar to someone else in good conscience. The home itself has many qualities that we love, but the lack of professionalism, communication, and follow-through after the sale has significantly diminished our overall experience. ... More

These homes all the same, built the same way nobody cares you just wanna get them up as quick as possible

[TRANSLATED FROM ES] Everything and the comfort of home

None

all good

Not only were we treated like family throughout our buying process, it was so nice and comforting that Lennar literally has everything covered when buying a home with them. We are beyond grateful and happy that we chose Lennar and have zero regrets .

We closed online and it was a clear and quick process. We did have to drive to Madison to get our keys. Perhaps you could consider a process to pass the keys to the new owner at the house location.

[TRANSLATED FROM ES] Thank you Lennar, thank you Mr. Victor

The response for issues has been very well as far as my experience. There has not been anything major; just minor Knicks n things so im ok with that. With there was more transparency on warranty issues; i.e what's covered and what's not - nothing extensive but an overview. There does need to be an update on the welcome home packet that is given put to homeowners. Alot of the issues, concerns and appliances within the packet did not apply to me at all; makes it feel like no real effort was put into anything. Alot of small things here and there and I hate to be that person that complains about those things but these are brand new homes, so the quality of the workmanship needs to be at a much higher standard. Home buying isn't cheap and you want your money's worth. With that being said....use the home warranty given while you have it! Im grateful its there ... More