Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 384 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Phoenix-Mesa Area
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Customer Reviews
The process of buying with Lennar was so easy and efficient
- Maria I.
- Verified HomeBuyer
- January 31, 2025
- Phoenix, AZ
Rick our construction manager explained every future of the house so clearly and he was so helpful all the time and very professional.I have lived in the house for a month now and I am very happy with it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love my home and Arizona
- Jeanne P.
- Verified HomeBuyer
- January 30, 2025
- Florence, AZ
Beginning with the sales man I was put at ease with the process. Everything was straightforward no questions. The closing was wonderful. The construction manager Jim, was fantastic and still is. Dealing with the HOA has been very easy and always there for my questions.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Cheryl
- Cheryl A.
- Verified HomeBuyer
- January 30, 2025
- Maricopa, AZ
My Lennar home is beautiful. The Lennar staff have all been extremely kind, helpful, and prompt with addressing our needs. We do have a little disappointment with some issues found by an inspector that we hired, especially with the HVAC system. However, Lennar seems to be eager to correct the issues with the home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
The entire experience was awesome!
- Regina C.
- Verified HomeBuyer
- January 17, 2025
- Queen Creek, AZ
From the sales staff to the mortgage company to the walk through…it was just a great experience. This is my 5th new build and it has been the best so far.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
could be better
- Gary S.
- Verified HomeBuyer
- January 16, 2025
- Maricopa, AZ
i would like more ethernet plugs in the rooms some have none for items that react better than wifi connection also the back yards could have some attention rather than just dirt or at lease tamp and compact it add better quality appliances and thermostats ecobee or nest
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Liz
- Elizabeth C.
- Verified HomeBuyer
- January 16, 2025
- Tolleson, AZ
Overall everything was great. Starting with looking at homes till the last ste moving in.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Mortgage
- Vincent R.
- Verified HomeBuyer
- January 16, 2025
- San Tan Valley, AZ
Don’t go thru Lennar Mortgage. They are terrible and never respond. Never answer phones. Never get back to you. Had to almost pull out of buying the home.
Lennar responded:
Good morning Vincent and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your mortgage journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
He is helping me.
- Jimmy T.
- Verified HomeBuyer
- January 14, 2025
- Florence, AZ
My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,
Lennar responded:
Good morning Jimmy, and thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your home-buying process, especially with your loan agent. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Amazing process
- Anonymous
- Verified HomeBuyer
- January 13, 2025
- San Tan Valley, AZ
I'm impressed with Lennar, this is my first Lennar purchase and I was impressed with how friendly and easy to do business everyone was during the entire process. From working with the agents on site, to underwriting and closing, they made the process as smooth as possible. The efficiency and promptness of everyone at every level, I am very impressed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A Great Home buying experience
- Anonymous
- Verified HomeBuyer
- January 11, 2025
- Goodyear, AZ
Lennar was great in helping get through the home buying process. We would work with them again.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Hoang H
- Hoang H.
- Verified HomeBuyer
- January 09, 2025
- Peoria, AZ
The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.
Lennar responded:
Good afternoon Hoang, thank you for taking the time to share your experience with us. We are sorry you felt rushed on your final walkthrough. Glad to see that we were able to handle the issues promptly. If you have any questions or warranty requests, please continue reaching out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 5
Lots of items not fixed in punch list before closing
- Yu L.
- Verified HomeBuyer
- December 26, 2024
- Peoria, AZ
As title what I mentioned
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 4
Negative
- Bambi L.
- Verified HomeBuyer
- December 23, 2024
- Surprise, AZ
There isn't enough space for me to list the issues with the home from day one.
Lennar responded:
Thank you for sharing your review, Bambi. We sincerely apologize for any issues you might have experienced during your Homebuying journey and your home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good overall experience
- Dion D.
- Verified HomeBuyer
- December 19, 2024
- Buckeye, AZ
Buying a Lennar NexGen home has been a very rewarding process. Working with the mortgage team was probably the best part of things. And the sales representative was always available for any questions or concerns. I would recommend a Lennar home and the supporting companies as well.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Don
- Donald G.
- Verified HomeBuyer
- December 18, 2024
- San Tan Valley, AZ
Everything was very upfront, no surprises. The homes are pretty basic, but you get what you pay for. So far after three months we are satisfied.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Horrible.
- Micah C.
- Verified HomeBuyer
- December 17, 2024
- Apache Junction, AZ
From start to finish, Lennar lied, exaggerated, and undelivered on everything. I’ve left negative reviews on every single platform and will continue to do so.
Lennar responded:
Thank you Micah, for sharing your review. We're sorry to hear that you feel there has been a lack of transparency. We sincerely apologize for any issues you've experienced during your homebuying journey. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better homeowner experience moving forward.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Trillium at middle vista
- Prabhu R.
- Verified HomeBuyer
- December 12, 2024
- Phoenix, AZ
Overall, a good quality home. All the staff are great & very helpful. But the some of the materials used seem a bit cheap. The cabinets around the microwave are not good and done with multiple small pieces which visually isn’t appealing. The lights in the bathroom are not sufficient. Garage doors slam real hard. Some other minor stuff that can be improved.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Overall Happy
- Clare B.
- Verified HomeBuyer
- December 07, 2024
- Queen Creek, AZ
Everyone was very nice and professional. Too many portals to log into and deal with between the builder, title, mortgage etc. Great floor plan but definitely some items we felt like they got cheap. For example a single hook instead of a towel bar…um most master baths have 2 people so no towel bar and only one hook is a fail. Disposal is poor quality. Terrible can lightning that casts shadows in all bathrooms meant we had to hire an electrician off the bat to install better lighting. Overall still happy with home.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
We were too trusting
- Maile D.
- Verified HomeBuyer
- December 07, 2024
- Peoria, AZ
I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch ...
Lennar responded:
Good morning Maile, Thank you for taking the time to share your experience in detail with us. We sincerely apologize for the issues you have experienced with your new home. We appreciate your patience as we work to address these concerns through warranty tickets. Your feedback is valuable to us, and we have shared it with upper management to ensure a more timely resolution process moving forward. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 3
Awesome
- Matthew K.
- Verified HomeBuyer
- December 07, 2024
- San Tan Valley, AZ
It was the best home buying experience I had
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar home buying experience
- Lloyd H.
- Verified HomeBuyer
- November 27, 2024
- Buckeye, AZ
I had issues with the entire buying process except titling and the final walkthrough with Scott and Saul. My sales rep CC was my least favorite person with this deal luckily I had my own realtors on my side to oversee her. The best part of this ordeal is Scott from the construction team always available for a call or to help in the house even after the sale. This guy is a true asset to the Lennar team. The title team another great asset to Lennar. However your sales and sales support throughout the process to include your finance people were absolutely horrible. Luckily my financial people ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Too many people involved in the process.
- Billie M.
- Verified HomeBuyer
- November 23, 2024
- San Tan Valley, AZ
Take notes and write down people and what they do.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
No options for buyer to choose
- Anonymous
- Verified HomeBuyer
- November 17, 2024
- Peoria, AZ
We bought house in Aloravita South community in Peoria, AZ. We never get to choose options like flooring, cabinets, exterior color, elevation etc. Its like Take it or leave it....not customer friendly.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Love our new house!
- Leslie K.
- Verified HomeBuyer
- November 17, 2024
- Surprise, AZ
We had an easy and efficient experience from home selection through closing. Our salesperson Adrianna and loan officer Jerrod were amazing, and guided us seamlessly the entire way. We had a warranty issue 6 weeks after move in and our customer care rep Jamie took care of it right away. Things happen with new builds and it’s reassuring to know Lennar will take care of any issues so quickly. We are very happy with Lennar and our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great quality build.
- Joshua H.
- Verified HomeBuyer
- November 15, 2024
- Buckeye, AZ
The entire experience was great. Everyone was friendly. I am very happy with the overall quality of the build. The overall cost of homes are too high. The only negative thing I can say is that Lennar used the lowest quality interior paint (flat) that rubs off if you attempt to clean it. For the cost of the home, there should be no low quality materials used. I repainted the interior during the first month. I love my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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