Lennar Reviews in Phoenix Mesa, AZ

Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes an unusually loud noise, but customer care dismissed our concerns without even conducting a proper inspection. The garage door is also not balanced correctly, but we were told that if we fix it now, we won’t be eligible for any further balancing services under the warranty period, which feels unreasonable. One of the AC thermostats wasn’t functioning, and when the technician arrived, he discovered that a key component required for the thermostats to operate independently hadn't been installed at all. He had to spend over three hours rectifying this issue—a clear indication that the initial quality checks were not done thoroughly. One of the primary reasons we opted for a new home was to avoid the typical issues often encountered in older homes. However, within just a month, the recurring problems and lack of proper attention from customer care have left us feeling like we’ve purchased a used home. Sadly, many of our concerns have been dismissed or downplayed by customer service, which has been quite frustrating. ... More

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Thought we would give Lennar a second chance. Only good thing about it was our salesman Cody. We received the home on time but it was filthy. We complained on walk thru but nothing changed. We cleaned it ourselves. Workmanship is below par as well as quality of cabinets, appliances. Disappointing.

The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.

I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch list not completed. Take away: DO NOT CLOSE IF ITEMS ARE NOT COMPLETED Here is a run down of all the issues we have had: -All of our initial walk through items were pushed to our 30 day list forcing us to take numerous days off of work to meet all the trades. 45 days after closing and we are still getting all of the trades out to fix the laundry list of items. Some of them look at the issue and say oh. My work order doesn’t say that. Sorry we will have to come back. -Sewer backed up into house at 8:30 pm two weeks after we closed. -AC condenser unit froze on move in day and was so loud that you could hear it from across the home -Master bedroom air vent was closed on walk through so we wouldn’t hear that when opened it sounded like an airplane was taking off and so that the other rooms could get air (this has now been band aid fixed with adjusting the dampener so less air goes there). We were recently told that was the best they could fix it but we will see how the house cools when it’s 120* outside -grout in tile is all different colors throughout house. We were told on initial walk the cleaning team would fix this. Didn’t happen. (waiting to see how they will band aid this one) -Front door isn’t square so when a breeze blows wind howls in and our hallway sounds like the set of a scary movie. -Electrical wiring is so cheap in home that when you vacuum your room the lights flicker (electrician said it’s to code and completely normal) The only positive in this process as been our current superintendent, Dan, who is amazing an an asset to Lennar. Too bad he wasn’t the one who did our closing! ... More

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

Buying a home in a tract in a Lennar community seems to come with certain expectations, but unfortunately, the construction quality fell short. Throughout the build, it appeared there were no meaningful quality inspections. From the foundation to nearly every trade involved, workmanship was poor—issues ranged from substandard framing and electrical work to walls with extremely thin paint coats. Can be described as a dusting of paint at best The “celebration walk” was disappointing and felt like a waste of time. We hired a home inspector, but that effort was ineffective because our Lennar representative dismissed every item on the list as “not actionable.” The walkthrough itself focused on trivial things like how to turn on a faucet—basic tasks anyone already knows—rather than reviewing critical systems such as the tankless water heater and other mechanical components. Overall, the process felt rushed and unprepared. Better attention to quality control and a more meaningful final walkthrough would have made a big difference. At Lennar quality and craftsmanship does not exist. The entire process was a hurry up and build and close so Lennar can get paid type of experience. I’m doubtful anybody will even read this note, as it’s a formality that you have to show to check a metric box some where that lennar will label as customer care. For us personally, this is our fourth home new build from Pulte, KB, and William Ryan homes. Lennar is far and away our worst experience we have had. ... More

There are still issues with the home that there have not been fixed, that were there once I closed and moved in. Poor workmanship, cutting corners in finishing.

Don’t expect service after they have your money. We closed 1st week of Feb 2021 still waiting for them to complete work orders for repair or correction of items in build. Less then half have been completed or started. Items like door cracked, bad refrigerator, drywall repair. painting are just a few things. This is mid June 2021. Great place to live great lot. Extremely stressful when you paid for something you did not get and promises broken. Our Construction Manager was good then got overwhelmed with other new builds. Not enough help to take care of homeowners who already paid!

Waiting on work to be finish 6 months after closing

As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. Home buying is one of the Largest Purchase It should come with Longevity, Satiability of workmanship, and Quality! ... More

Biggest issue revolved around the Lennar Mortgage loan team. Kept asking for ridiculous amounts of documents and statements. Felt I was bring criminally investigated, and not purchasing a home. Even after the loan closed the loan team asked me for statements. Loan team was very difficult to work with and despite complaints to supervision and management, the loan team kept asking for documents. I had to write a statement why I use my checking account to pay my credit card bills. Far too many regular purchases made by me required the loan team for unreasonable supporting documents.

Lennar mortgage was one of the worst experiences ever. My family was lied to and told so much incorrect information. We were told we had to pay 60k in taxes that we actually didn't even have to pay. We ended up using NFM lending and had a much better experience.

Lennar offered great incentives, but were quick to try and deny our application. They made us jump hurdles, i.e. requested my wife to get a letter from management at current employer only to find out we couldn't use it and she was basically forced to get a job within 2 weeks in a new state. Closing was in limbo for well over a month which finally closed a week before Christmas. House we were living in was emptied out and we were essentially homeless if it didn't close. My children lost their Christmas and the process was simply unacceptable. I want to clarify this was Lennar lending department. Steven with the actual sales team on site was phenomenal and helped push the process along. Our file ended up being pushed to the higher ups who eventually got us across the finish line, but it felt as though they never wanted to close with the incentives initially offered. I would not purchase a home through Lennar ever again and had I known the extent of what my family would have been put through out of the gate, we would have never pursued this property. ... More

My issue was with the loan agent Preston. He did a terrible job and no one helped me to have him replaced. I didn't appreciate them seeping my concern under the rug. He was not a good representation of the Lennar homes I thought I would deal with,

If I ever have to buy a home again it will not be Lennar

We had just moved in ,yes you are correct , we’ve had problems since the day we finally settled in , handles braking off from bathroom,holding floor on top floor ,took quit some time for someone to come out and fix it , electrical issues ,the top half of the house kept turning off ,took them some time to come look at it . All was said it was the tv doing the mess up ,like whaaaatt. This house is very beautiful but for what we will end up paying for it it’s worth its price now that we are having problems . The side of our home was flooded with water due to HOA as we were told ,city of Phoenix couldn’t touch it,took them some time to come fix it,flooded our back yard . Yes sorry for this bad review but not sorry , this is crazy ,I’m sure any home buyer would be livid just as we are . But what can we do other then wait till it got fixed or looked at right . The community is quiet ,I gotta give it that. ... More

Absolutely poor quality worksmanship well outside ROC standards the builder allows to pass inspections. Dealing with their finance team is a nightmare - failure to close on time due to their errors and still asking for more documents months after closing.

Buying a first home is supposed to be a joyous, monumental achievement. For me, it turned into an unnecessarily stressful and deeply unpleasant experience, largely due to a complete lack of professionalism, empathy, and communication from the team, particularly the Lennar employee handling the initial process. The very first interaction, which should set an encouraging tone, was instead one of humiliation. While running my numbers, the Lennar representative managed to make me feel "less than"—as if I wasn't worthy of buying a home. This is unacceptable. As a first-time buyer, you already carry a significant amount of anxiety about your finances. To have a professional, whose job it is to facilitate this dream, actively make you feel small or inadequate completely poisons the well. This process is a major life milestone, not a high-stakes interrogation. The complete lack of emotional intelligence shown was appalling and turned what should have been an exciting meeting into a source of personal distress. Once the initial hurdle was cleared, the lack of communication only intensified. It was, and honestly, still is, horrible. Buying a new construction home requires clear, consistent updates—on construction progress, financing deadlines, and closing details. Instead, I faced radio silence, unanswered emails, and the constant stress of not knowing where things stood. I spent more time chasing updates than I did celebrating the fact that I was buying a home. This forced me to live in a state of perpetual anxiety, wondering if the deal was secretly falling apart due to their negligence. The only thing that mattered to the company, it seems, was the successful transfer of funds. "They got their money," and that appears to be the only metric of success they cared about. The human element—the understanding that this was a person achieving a long-held dream—was entirely absent. This was not a pleasant achievement; it was a battle of attrition against poor service. While I ultimately achieved the milestone of homeownership, the journey was so soured by the team's behavior that the victory feels muted and tainted. For anyone considering a first-time purchase with Lennar, be prepared for a purely transactional experience where your feelings and milestones are secondary to the sale. While I now have a home, the process itself was a 1 out of 5 stars. The lack of courtesy, respect, and basic communication turned a moment of triumph into one of frustration and bitter disappointment. I strongly urge future buyers to advocate fiercely for themselves, document every communication (or lack thereof), and not tolerate any employee who makes them feel unworthy. You are the customer, and you deserve a respected, professional, and clear path to homeownership. This was something that I wish was different. I am still going with unanswered questions, answers and lack of. The home is beautiful but the material is not quality. Just putting something on the wall as of tape the paint is coming off and all I am seeing is drywall. A piece of Scotch tape should not do that for your home. The junction box is not mounted in the wall correctly which is unsafe, a city violation and the only way I was able to find this out was by putting a ceiling fan in my home. it looks like it was done all quickly with the lack of. I have a switch that leads nowhere only because there are to 2 negative wires connected to it. So you have to wonder where is the positive line?? In the wall which has me worried but now my money has to be spent on an electrician to come out and take a look at my brand new home to make sure it's safe for my FAMILY. ... More

Please don’t give them your hard earned money. I closed 2 months ago, and my home is still unsafe to live in. I cry all time because of what they have done and continue to inflict upon me.

Unfortunately, our home buying experience has left much to be desired. From the beginning, we encountered persistent miscommunications with Steve, who frequently provided conflicting or unclear information to both us and our real estate agent. One such miscommunication resulted in a $3,000 for landscaping that was inaccurately described and ultimately proved completely insufficient for our needs. While we are now living in the home, we are still dealing with substantial workmanship issues that were agreed upon to be completed prior to move-in but remain unresolved. These ongoing issues have significantly impacted what should have been a joyful milestone. Instead, we’ve find ourselves continuously sacrificing personal time to follow up and attempt to get these matters addressed. We are disappointed by how this process has unfolded and feel the experience we hoped for was taken from us. If someone would like to discuss the details of our concerns further, I would be open to a conversation. ... More

Till we closed everything seemed good later for all complaints we are just being ignored

I would find another builder.

Don’t go thru Lennar Mortgage. They are terrible and never respond. Never answer phones. Never get back to you. Had to almost pull out of buying the home.

There isn't enough space for me to list the issues with the home from day one.