Lennar Reviews

This is the second Lennar home that my husband and I have purchased and so far we are unfortunately pretty disappointed. We have had so much water come into our home from lack of workmanship and/or quality, our carpet throughout the whole house you can literally feel and see the garbage and junk over the carpet that was never cleaned prior to the carpet being laid out, the wood at the top of our stairs was chipped pretty bad and we were told not to worry because those were temporary stairs but nope, you can still see and feel where those big chips were and the carpet was laid right over it without it being fixed, anywhere that the carpet connects to hard flooring the tack strip pokes out all the time which they say its normal but its not, its just low quality and unfortunately for us cuts our kids feet or knees/legs if they are playing on the floor and go over it, our basement flooded because our pump gave out (we closed not even two months ago) and when we had to replace the pump that was in there was completely rusted and looked years old not like something that was supposed to be only a few months old.. the manufacturer date is two years old so it either sat somewhere for a long time or got pulled from another home and put in ours, our back door wasn’t sealed properly and has let in gallons of water. Writing all of this truly makes me sad because prior to closing on this home we had people warning us and we stood up for the company itself because of the experience we had with our first home but now that we are in this one I can truly say that the quality and care of craftsmanship is nonexistent. Lennar as a whole needs to go back to caring about what they are putting out and the quality of their work instead of how much money is going directly into their pockets. Once you buy a home of theirs, this becomes very clear. ... More

Very good to explain all details with every step of the way. Everyone was very easy to talk with kept me updated on what to expect. Couldn’t ask for better.

This builder doesn’t seem like they worked well with the city, services providers, or *****. I was provided most the ***** information at the very end of escrow right before closing. This information should be provided at the time of offer. It seems very ***** to be in the process and get the all the rules right before closing and being told misinformation from the sales office. The ***** is not easy to work with at all. The builder has told me I can do things and the ***** actually needs to approve it first. The builder has been responsive with repairs however some of the things needing repair are apparently not there responsibility like a broken refrigerator drawer. Although that’s how it came, I should have looked closer during the walk thru. Also they won’t repair cracks in the garage concrete until it’s a specific width. So just know you are getting a house that will need repairs and you will have to be available for them to be made. I had cabinet shelves I couldn’t adjust and come to find out I have some in another cabinet that aren’t even *****. I had a leak in the 1/2 bathroom early on and I have concerns about the plumbing overall. The air conditioner unit they installed is the loudest I’ve ever experienced, not sure if it’s just that manufacturer but the builder did not use any high quality material. For services it took more than a month to get garbage service, I still don’t have a mailbox key or access to mail at the property, I have to go to the post office and the property address is not updated on any maps. Lastly the solar service they have contracted with is horrible and not responsive so trying to get the service turned on is a nightmare. Be prepared to spend a lot of extra time on things they could have done to make the transition so much easier. ... More

An overall good experience in our 1st home purchase.

As a real estate investor, I have purchased several homes over the years, and without question, my experience with Lennar has been the worst home-buying experience I have ever had. This was a cash purchase, which should have made the transaction simple and efficient. Instead, it turned into a frustrating, stressful, and completely disorganized process from beginning to end. Communication was absolutely terrible. We were never given any flexibility when scheduling our walkthrough or closing. Instead of receiving updates, we had to constantly chase people for basic information. We sent countless emails, yet most went unanswered or received a single delayed response. It was clear that keeping customers informed was not a priority. The worst part of the experience was dealing with *****. She was by far the least responsive and least helpful person we communicated with throughout the entire process. Instead of making the experience easier, she added to the frustration with poor communication, lack of follow-up, and little concern for customer service. The closing process was equally unacceptable. As a cash buyer purchasing a home at this price point, knowing the final closing amount in advance is essential so certified funds can be prepared. Despite requesting the final figures multiple times, ***** ***** failed to provide the information until the day before closing. This unnecessary delay created avoidable stress and confusion. To make matters worse, he did not even attend the closing to complete the signing process. The overall impression was that once Lennar had secured the sale, customer service completely disappeared. We felt like we were begging for information every step of the way instead of being treated as valued customers making a major financial investment. Lennar proudly claims to treat customers like family, but our experience proved the exact opposite. We experienced poor communication, lack of accountability, and a complete disregard for the buyer's time and concerns. Lennar needs to seriously improve its customer service standards and hold its employees accountable. Representatives such as ***** and ***** should understand that buying a home is one of the largest financial decisions people make, and buyers deserve timely communication, professionalism, and respect. Because of this experience, I will never purchase another investment property from Lennar, and I will not recommend Lennar to friends, family, c*****nts, or fellow real estate investors. If I were ever forced to purchase another Lennar home, I would specifically request that neither Angelica Reyes nor ***** be involved in my transaction. This experience has permanently damaged my confidence in Lennar as a builder. The home may be new, but the buying experience was so poor that it overshadowed everything else. ... More

We were very apprehensive about purchasing a home given numerous concerns about pricing, history, and quality of the homes available in addition to the unknowns of the various areas. Compared to several other similar home options across the Treasure Valley, the Lennar home yielded the best bang for my buck addressing the pricing concerns. We went with a new home which addressed the history concerns. Lastly, we inspected the home and had a home inspector. With any potential concerns we raised, these were addressed by the Lennar team prior to purchasing. Post move-in, we raised some additional concerns which were quickly resolved. The Lennar team has delivered on their promise of pricing and quality! The results speak for themselves, and our family is very satisfied with our Lennar builder and new home! ... More

We are pleased with home workmanship. That said, we are not pleased with the response from Lennar regarding the condition of the sod on the property. During a walk thru on May 5 with project manager, we discussed the poor condition of sod. Up to 4 pieces were replaced and that was still not enough. I have a $115 water bill due, so I know it’s not for lack of watering dead sod. I asked Lennar repeatedly what they will do. This looks like neglect on your part because of when house was completed and watering was sparsely done. The company that installed the sod said it looked fine when they turned the watering over to Lennar. Are there any photos to prove that statement from sod company? This is a stand off of 2 companies passing the blame onto each other. And neither following up to solve my complaints. And in the meantime, this is the only lawn in this block that still look like dead straw no matter how much it’s been watered. Walking in the backyard feels like crunching thru straw! I’ve been in residence for nearly 2 months and the statement about Bermuda grass is NOT valid. This grass is dead according to my True Green expert when he came here in late May for a treatment. Customer service at this point just sucks and I seem to have no recourse. I would say no stars if your system would allow. Maybe a few posts on social media will produce some responses. This has been a bad experience and a big reason why I would tell my friends and family to avoid buying from Lennar. There are 2 many other high production builders to consider. Looking forward to any response! ... More

Satisfied buyer. Would recommend this builder.

Disappointed with construction standards now that we have been in the home a few months. I HATE the flat walls.... whyyyyy. Impossible to clean. I'm assuming this was done because it looks the best and hides the most issues for mass home production/ speed. CHEAP doors and carpet. Some very odd light switch placements

I been waiting for my check for 3 months still haven't received it yet worst experience ever and they are unorganized

Overall, I had good experience with Lennar throughout the home-buying process. Their sales representative, Margaret, was very helpful at the beginning of the process. She explained everything clearly and guided us through each step, making the experience much easier. During the construction phase, however, there were several areas where the experience could have been better. Communication was inconsistent at times, which reduced our confidence in the process. One of the biggest disappointments was the pre-drywall inspection. Earlier in the process, Margaret had told us that we would be allowed to attend. However, when the time came, Lennar reversed that decision and did not allow us, as homeowners, to be present. We had hired an independent third-party inspector, and we simply wanted to walk through the home ourselves to confirm that the items identified in the inspection report had been addressed before the drywall was installed. Being denied that opportunity was frustrating and eroded our trust. Relying solely on the builder to verify that its own work had been corrected felt like a conflict of interest, especially after we had invested in an independent inspection.Their construction manager was very supportive and help address some of our concerns to best of his ability. Another frustration was that our concierge, Taylor, was very difficult to reach and rarely answered phone calls, making it challenging to get timely updates or answers to our questions. We were also disappointed that we were not allowed to add a small window to our bathroom when we booked the home as we had asked Margaret at the time. Since then, we've noticed that newer homes with the same floor plan now include that window, which made the earlier decision even more frustrating. Despite these issues, our overall experience with Lennar was positive, and we're happy with our home. Better communication during construction, more responsive customer support, greater consistency in policies, and more flexibility with design options would have made the experience even better. ... More

Lennar home care service team is great. They are quick response on your request. However, the quality of the house (especially the hardwood floors and the water pipe in the bathroom) needs to be improved.

My experience with Lennar was top tier. As a first time homebuyer, I didn't know what to expect. But the team of Lennar experts guided me every step of the way and I was ready to close in less than a month. Top Tier!

Good job building houses and perfecting the quality of the home.

The finished material is not the best quality; there are some things that they have not fixed.

I love my purchased home with Lennar. They have variety of home layouts and designs , specially all appliances included. Communication was great with their team from sale to service .

The sales process was very easy and the after the sales support is fantastic.

We were first time homebuyers. Lennar really impressed me because of how effortless they make it to buy a home. Everything basically being in house helped tremendously. The same people we dealt with from day 1 were there until closing day. We toured 11 different neighborhoods and Lennars stole the show. The houses looked great, the neighborhood looked awesome and we couldn’t be happier we decided to buy from Lennar. 10 out of 10 recommend!!!

Satisfactory

Very good!

From looking at models to under writing everyone has been great

We are happy with our purchase, a few things that should be considered, the AC unit is undersized for a 2 story unit, one story units have the same tonnage, was promised the unit would be clean when we did our walkthrough and after closing unit was still the same as we had seen it when we inspected. Why carpeting and not hard flooring throughout, why no gutters included. Reclaimed irrigation in front but not in back. Some other minor is*****s but overall satisfied

Had is*****s with house have yet to get a response

Rating was influenced by experience with home so far

The *****s, the unresponsiveness, the month wait and the extra money I had to spend without any reimbursement. Overall bad experience. ***** not buy another Lennar home after this.