Lennar Reviews in Riverside San Bernardino, CA

This is my second new build purchase from Lennar and I am very happy with the quality and timeliness of the new home I purchased. The sales associate, Rosalee was very professional and followed up with all questions I had. The quality of work is once again excellent and the all included feature is a good value. The service representative David did an outstanding job on the walk through and is very responsive to any needs I have had. I highly recommend the Lennar Builder group.

We are first time home buyers and absolutely love this house by Lennar. You can tell they took time to think about the design and used high quality materials, our independent inspector was impressed. Since moving in, they have been quick to respond to any warranty issues. Cons- There was some disorganization during the escrow period but I am sure that is the case during most closings. Overall, we choose this company again

Sending this review because this is apparently the only way to get the attention of submitted trouble tickets. I think that should should say all there is about Lennar caring about home issues. We seem to have been forgotten about as soon as closing happened. And please, work load due to the number of customers is not an excuse.

Great location, amenities, customer service and small community. Very fortunate to have purchased in Rockport Ranch

Please give your new customers very concrete explanations about your portal very carefully. And no mistakes in handling documents.

when you do your house walk the first and second time, everything looks great and you are loving it, once you are settled in, you start to really notice everything is rushed and done the cheapest way, when you are putting in tickets for repairs, they take along time to reply, i understand i am not the only one here but on some tickets, they dont even get back to you, i am still waiting on cracked/broken cabinet drawer which i mentioned in the walk thru

The over all quality built by the Superintendent Oscar shows that he cares about building homes and does not just go through the motions of the building process. Sophie, our sales person is great! She kept us posted along the process and she was knowledgeable and kind. She went above and beyond, sometimes I asked her questions after hours she would still get back me. The walk through orientation with Carlos was excellent. He was very caring and informative; taking his time answering our questions and explaining in detail how everything in the home works. We had some questions after hours when we moved in and without hesitation, quickly responded answering every question. We met the Assistant Superintendent Kevin before the orientation because we were curious how the building process was going and he was very helpful in answering our questions and taking us on a quick tour of the home. He even swung by on the walk through with Carlos to ensure we were pleased with the home. We could not be happier with our new home! ... More

The processing part itself was not bad. Although we closed a day late because they forgot to give us some papers to sign. Which, they did again a few weeks after we closed.Just a bit of lack of communication. Some of the major issues that were noted in the walk through looked like they were repaired by a 12 year old. They are still not fixed. Customer care guy told us to text him “not email “ him very specifically and so I did but there was never a response at all. I can’t wait until all my issues are fixed so I can just be done with Lennar to be honest.

Horrible experience. Noone ever answers the phone and when they do they pass the issue to another person. There's problem every step of the way. Had to postpone receiving the keys because lennar mortgage did not release the loan on time. Many issues with the house, weak construction, water leaks, power not wired properly. Overall horrible experience

This is my second Lennar home purchase and I am impressed yet again with the performance of this team and company. They build great houses, always respond quickly, and deliver the best customer experience. Kudos to you all and thank you for making it easy to purchase another home!

We bought in a non-home owners association. Think twice about that. Cars, trailers everywhere. Weeds not being taken care of. It’ our mistake but it won’t happen again. Lennar does not control the crime while bldg homes. I think it’s very dangerous here.

I have paid for stickers to be posted on the bumper of my car to allow me to enter the community after 9 PM three weeks ago and still have not received them. When I ask Lennar representative I get no response. I also at direction of Lennar have requested planting few trees in front and backyards and have not received any response.

Over my experience with Lennar has been pretty good.

The only problem was with the lending process and with my loan officer. He was not responsive and forgot to do my 2/1 buy down. I noticed that and on the day of closing, after my docs was released to record they had to withdraw and redo all the loan docs delaying my closing causing me a big problem

The home buying process in the beginning was very fast which was good. However, there wasn’t much communication as to what “phase” we were in or status updates after signing the purchase agreement. As first time homebuyers, we were pretty lost with the whole process. The house is lovely, the walk through was smooth & easy. Issues came about after moving in such as no cold water, garage door not hung properly, vent to the bathroom installed without a spring, cracks in the shower floor.. but they were handled in a timely manner for the most part. The team at Lennar title were the most helpful with any questions after we closed. ... More

We had issues with our walkthroughs and continue to have issues almost 2 months after closing. Each walkthrough, construction issues were not addressed and more issues were created due to sloppy workmanship. We had a confrontation with the construction supervisor, Rob, and then he called the salesperson, Allen, while we were in the office to yell and cuss him out for allowing us into the home that we had already put money down. A crack in our kitchen cabinet was addressed multiple times and the same crack continues to come back because it was somehow caulked rather than replacing the cabinet. After closing, we put in a work order to have the cabinet replaced, the cabinet vendor came out not prepared and we continue to wait for a response. After closing, we discovered a crack in the granite countertop, that our customer service rep, Alex stated is not covered under the warranty. We let him know that we had not even moved into the house so there was no way we created that damage. He took a look at the crack and said it didn't look like there was negligence our part because of the odd place the crack was in. He would have to speak with his supervisor, but we have not heard anything back. ... More

Everyone at Lennar was extremely resourceful, and were always ready to answer any questions I had. I am very happy with the help they provided.

Make sure the house key is properly rekeyed before they hand over, they don’t care much once the closing is done. They focus on selling new homes only all the time.

We absolutely love our new home. From start to finish, Lennar made it very comfortable and convenient. Our sale person Merry was very professional and willing to help, Dan our lender was awesome, Scott (i think thats his name( head of construction was very helpful, the loan officer ers, then Chris, he is an asset to your company. They all are.

The purchasing process and getting the loan was great - except that I have learned from friends who I referred that additional purchasing options could have been shared. Specifically, a buy down option. When I received the keys I sat in front of the home waiting for my husband to walk in with me. While sitting there a man and a woman walked out of the home (obviously left unlocked). The man was tall, but nonetheless, I got out of my car and asked "what are you doing in my home. The man said he was my neighbor checking design features" I tried to report this to several people, but I was basically given a run around. I did not call the police because I did not get the license number of the matte blue tesla. Next - when we did our final walk through we were told that several items would be done before we moved in. The person replacing a window came in as we left. When we actually moved in, SEVERAL of those items were not addressed. In fact they still had tape on them from the walk through. We have been in the home over a month and we finally had someone come out. I have submitted the information on line, even contacted my HOA - who tried to help. I believe part of the issue is that somehow the wrong phone numbers have been put (transposed) in my Lennar account. I complained about this early on when my initial walkthrough was delayed because of 1 wrong number in my phone number. The phone number and/or contacting my by email or phone was never a problem during the financial phases of the purchase. There are also rough finishes on baseboards and paint drips/flecks around the house. ... More

Overall Homebuying Experience Initially, the process of purchasing a home with Lennar seemed promising. The staff was welcoming, and the excitement of buying a new home was palpable. Unfortunately, this positive outset quickly devolved into a frustrating and disappointing ordeal. The dream of a seamless homebuying journey was shattered by a series of organizational and communication failures, making it a stressful and disillusioning experience. Quality of Workmanship & Materials At first glance, the home appeared to be everything one could hope for. However, it wasn't long before the façade began to crumble—literally and figuratively. The wall above the garage was improperly sealed, an issue that persisted despite multiple attempts at repair. The interior paint was so thinly applied that it would come off with the slightest touch. Within the first month and a half, the dishwasher ceased functioning, the solar panels malfunctioned, and the plumbing nearly caused several floods due to a piece of construction debris lodged in the drain. Additionally, the driveway repair resulted in further damage to the landscaping. These incidents underscore a disheartening lack of attention to detail and quality. Trustworthiness The trust that should form the foundation of the homebuyer-builder relationship was severely undermined in this case. The mishandling of personal information—a stranger's loan application appearing on my account—and the refusal to correct such a significant error is deeply concerning. Trust was further eroded on the day of title signing; misinformation and blame-shifting between Lennar Mortgage and Lennar Title showcased a lack of accountability and professionalism. Value for the Price Paid Considering the myriad of issues encountered, it's challenging to assert that the value of the home aligns with the price paid. The excitement of moving into a new home was tarnished by the need for constant repairs and the looming dread of what might fail next. The financial and emotional toll of dealing with these problems significantly detracts from the perceived value of the investment. Responsiveness to Issues The responsiveness to the numerous issues raised was, at best, inconsistent. While some problems were addressed (albeit inadequately in cases like the garage wall), others were met with indifference. The situation with the incorrect utility start date serves as a prime example; being told that nothing could be done about being billed for a week of utilities before legal ownership of the home was not only unhelpful but unacceptable. This lack of support and accountability adds to the overall frustration and dissatisfaction. Conclusion The journey with Lennar Home Builders, Lennar Mortgage, and Lennar Title was fraught with challenges that marred what should have been a joyful and exciting milestone. From serious privacy breaches and communication breakdowns to subpar construction quality and a disheartening disregard for customer concerns, the experience was deeply disappointing. While the dream of homeownership remains intact, the reality of dealing with Lennar has been a cautionary tale about the importance of trust, quality, and customer care in the homebuying process. ... More

The overall process was easy and not overwhelming. Every person that led us thru the process took the time to make this stress-free.

A great builder with a friendly staff of sales and build teams. Just be patient when it comes to customer service.

It's been a great experience for us, from the customer service. from the front office to the Mortgage team everyone was great. Jackie at the front office was amazing and Renee and Lori from the Loan prep team. We love the area and the surroundings.

Worked with Klarissa and she answered all questions and made home buying process easy. I would ask for her, if you are buying a home at Willow Springs, Murrieta. It makes a huge difference to work with someone who is trustworthy, diligent, and truly seems to enjoy helping people. She is quick to respond to any inquiries and takes initiative to make sure the closing process is easy. She follows up, if something is missing. I also spoke with her supervisor Matt and he also does his very best to help resolve any issues. No problems with the home so far and I am certain that if we ever have an issue, it will be resolved. Buying a brand new home is much better than preexisting with so many problems. I am recommending Lennar to my family and friends Willow Springs is a great location close to everything. ... More