Lennar Reviews in Riverside San Bernardino, CA

It took days to get a virtual meeting just to explain the problem and then weeks before anyone responded to fix the garbage disposal. The furnace didn't work and it took over a week to get anyone here to fix it. It was in the 30s at night and we were freezing. Don't like the delay for the virtual response. Better for Lennar, not me. Other small problems also took a very long time to get attention.

Ryan onsite superintendant has been great/responsive& very helpful.. You have a gem in this guy

It was good not great

Love the layout of my new home and all that comes included with it, however, the smart home/connectivity features have not been very smart and frustrating. Both the sales and customer support staff are great to work with...need better security of the outdoor electric panels to prevent theft of breakers.

Overall, home purchasing process was good. The Lennar representatives were very helpful and accommodating. Especially, Klarissa with Stonebook/Ridgeview releases. This only thing we wish is that materials used in this build were of higher quality. We’ve already had to repair the shower after only a few months of use. The home value is compromised when lower quality materials are used in the home.

Ease in buying the home but some hidden problems that you won’t find until after possession.

Keep buyers informed every week or so on the progress of your new home build.

It would be beneficial for a Representative of the HOA to be involved in the Purchasing process to provide valuable Information to buyers regarding HOA rules and regulations re: front and back yard landscaping etc. I am finding it challenging to adhere to all the regulations for Installing landscaping. It would be helpful to provide some HOA Approved Business Referrals to members for an easier transition. Thank you.

The initial experience wasn't great and even after moving in I feel like the sales team don't value the residence...no welcome gift, no follow up. BUT the building team lead by Eric have been amazing in addressing concerns inside the home from paint to drywall to electrical to back ordered items. He makes you feel like he cares that you are there and wants you to really feel at home in your new home.

A little more attention to detail is needed in workmanship. It was found when attempting to install a ceiling fan that the wires were completely painted, over and they had to be scrapped to identify the color. Where you'd assume 18" between studs, it was 24". After some rain, a 2 1/2 + foot sink hole appeared adjacent to the exterior garage wall directly below the breaker box.

Great location, floor plans, quality of the material, attentiveness

Friendly and professional but be prepared for many issues with finished quality and timely response to address issues…especially with the numerous small contractors they use to complete homes…

They try their best to satisfy the customer.

Lennar needs to work on their problem solving skills and communication skills. Customer service needs to work more harder!

The home is great, not perfect but overall I am satisfied. There were some minor issues and was fixed but it took a while to get it done. Most likely due to world wide shortage of materials due to Covid. Overall I am satisfied.

I appreciated the email updates so we could stay on top of the building process.

The quality of these homes are pretty good. The experience with Lennar Mortgage was a bit difficult, as well as having issues addressed during the building process. There were issues of not getting all of the Everything Included items that were promised by the Sales Office.

I was impressed with all of the homes I saw. The staging of the homes made you interested in purchasing. I am happy that the builder included all of the appliances in the purchase of the home. I pretty much got everything that I wanted.

Over all a good experience sad I had a horrible experience with eagle home mortgage. The worst possible treatment a client should ever receive. Jc

We love our community and our first new home!

Sales rep heather not trust worthy her service was not professional On a scale from one to 1 to 10 I Will give her a 2 Beside the bad customer service from my sales rep Everyone one else was very good

Compared with other builders, Lennar gives so much amenities/equipment as standard not as add on and we have made research 8month before we bought the house. which is a great value. However, during the final walk and the first 90 days, we found quite a bit of issues with quality workmanship, some are small and some are majors. Most issues were addressed but the more we pay attention to details the more we have issues with workmanships. For example, ceiling on the second floor was uneven toward the wall and we found out when we painted the wall ; secondly, numerous cracking on wall plaster ; bedroom doors were installed improperly and The edges rubbing the frame when opening or closing ; when flushing the toilet, you can hear the water running down the pipe so loud , which could be a sign of improper sealing.; weather stripping on the doors wasn’t installed properly and I can see big gaps on the bottom of main door: I’m still trying to address all issues with the builder for resolution. ... More

We understand that Don is a busy man and he has gone above and beyond to ensure any issues we have had with the home that they are addressed. We have however had a work order placed for 4 months now for stains appearing in our granite as well as electrical concerns with a few of our outlets blowing the circuit breaker. The electrician has called us and has not been very willing to work around our Work schedule and the granite has not been replaced as we have been told there are other additional processes that need to be done to eliminate the stain before the granite is replaced. This stain issue was brought to the attention of our home warranty folks back in November. ... More

I’ve emailed and called several times and spoke with the builder to get the cover for a sprinkler head that is missing. When we did the walk through it was documented and they said it would be done by the time we moved in, it’s been over a month and there still isn’t any communication on when it’s gonna get done, it’s very frustrating that once you purchase a house from lennar it feels like your concerns are put to the side and that’s not good for a company to promise these things and here we are well over a month with no response. Very disappointing to say the least.

when you do your house walk the first and second time, everything looks great and you are loving it, once you are settled in, you start to really notice everything is rushed and done the cheapest way, when you are putting in tickets for repairs, they take along time to reply, i understand i am not the only one here but on some tickets, they dont even get back to you, i am still waiting on cracked/broken cabinet drawer which i mentioned in the walk thru