Lennar Reviews in Riverside San Bernardino, CA

She never communicated with me the buyer. I would have to be the one to call the office to get answers to my questions, even then she would have to find out the answers to my questions and get back to me. She never did call me back until I had to be the one to her call back. Unacceptable. Customer Service team was great!

We have had struggles and issue with our home from the start. We got in the home in spite of Lennar Financing, it seems like they did everything they could to keep us from being financed. But we got in anyway. Now with the home we have had multiple issues one right after another, some in series.

I decided to give new home buying a shot. I’ve purchased four primary homes in the last 10 years so yes I do have some experience. However new home buying with Lennar has been nothing but painful. I think their intents were right but the execution was horrible. First off, each dept doesn’t care about their peers so they just push accountability around. Second, the loan dept was the worst I’ve used ever. Didn’t really have a choice as their deal was the best for rate. But be prepared for some stupidity and lack of common sense from the underwriter to doc processing. Sales rep did his best but he was not in control. Then came the funniest part. Land division didn’t update utility company about closing timing so Lennar sold houses advertising everything connected, but without internet e nothing is unfortunately :) Frontier came and showed me an empty junction box because they were not updated by lennars land division that we are moving in. Then finally the nightmare of your address not recognized in google map. Deliveries failed and stuffs get sent to other addresses etc. if you really have time to deal with these bs or if you really want to experience a brand new house for the first time like me then by all means… ... More

In our experience, the home buying process at The Province in Indian Wells was terrible, although we love the home, the neighborhood, and our neighbors. The main trouble came from the Representative at the model homes, Corina. Once we opened escrow, this was our point of contact. During escrow, Corina was very uncommunicative, told us wrong or incomplete information countless times, and even almost caused us to lose the house on two different occasions. On the day of closing, which fell on a Friday, Corina dropped the ball once again and we had to drive from Indian Wells to Menifee to the Lennar Escrow office to fix it and close on time (4.5 hour roundtrip drive and had to leave work unexpectedly to do so). Corina and the sales team take Thursdays and Fridays off with no communication or support available, so if your contingencies and or/closing date fall on a Thursday or Friday...beware...you are on your own those days. The unfortunate part is Lennar seems to not care at all about Corina's lack of ability...we have met three other couples that recently bought here that had a terrible experience with Corina's work too, causing a lot of stress during the buying process. Oh...and if you're self employed, bring your own loan. We wanted to take advantage on the $10k in closing costs' credit, but the Lennar loan person didn't have more than 1 year of experience, so he just denied us the loan 4 days before loan contingencies were to lift; we secured our own loan within the four days with no problems, and we had to fight to get the $10k credit even though we "had" to use our own loan officer/company. Great homes, terrible sales experience. Very unprofessional. ... More

quality has gone downhill, can't wait to sell

After showing interest in the property our Lennar agent would not reply or answer any of our questions. It was almost impossible to get a response and even delayed our closing date. Our Lennar lending agent also lacked urgency in a market were rates were fluctuating daily. I wish we would have had better communication because the process caused a lot of stress and anxiety in a time when we should have been excited and celebrating our new home purchase.

Horrible communication with all parties involved with Lennar. Lennar agent saw us show up with our realtor and advised us last minute that we would not be able to use him. We were pretty much on our own throughout the whole process.

I was initially drawn to the design of the home. The design and the actual house is ok but the entire process was bad. The entire process was transactional and it was not at all efficient. I never felt like a valued home buyer. Support was lacking and at times several departments from Lennar does not seem to know what is happening. I have heard this same experience from others that actually bought my old home instead of a new home from Lennar. Customer Service is definitely below average.

Lennar's workmanship is not what it used to be...it was top notch many years ago when we purchased a prior home. This time around, the workers who built the home did not pay attention to detail; some of the finished work was sloppy, no attention to detail in some areas and overall I attribute it to rushed work. Thumbs down for me on Lennar: I would consider other builders in the future - I wouldn't exclude Lennar, it's just that I would not make them my 1st choice of builders any longer. Ex: exterior stucco - not sealed at the Fascia of the home, allows bees to nest; nails showing through exterior stucco; nails showing through interior stucco; overall poor quality control; during our walk-through for final sign off, the interior of the home was dirty - no excuse for dusty floors, dirty tub and shower. Very disappointing. In years past I gave Lennar 5 stars. ... More

The lender leading up to the closing date was the worst experience. I would never use Lennar as a lender. I had to get a backup loan because so many mistakes their officers made. The loan officer and processor didn’t seem to know what they were doing. Once we got the house we needed so many repairs, they are building so fast they make so many building mistakes , crooked walls leaks. The only positive experience has been with kristine she handles all the repairs and issues after move in.

The house is uneven, and the windows are off. These have been major issues from day one. We lived without electricity for almost three weeks.

The day before closing I showed up for final inspection to be told the house was not ready and I should have been contacted by sales. No one could tell me when it would be ready. Then I was told I would definitely close by the 29th. I closed on the 20th, 3 weeks later. Delays happen but it is clear they knew there would be a delay long before they notified me, 24 hours before closing. Now that I have been moved in about a month I still can not receive mail because my mailbox is in the construction zone and the key has not yet been provided to usps. No updates as to when this will be corrected as the construction manager, Anthony, is non responsive to calls and texts. The construction team also left a mess of nails, fast food trash, and construction debri in my backyard. I have a work order in for a broken screen, no response after 3 weeks. ... More

Sales agent was not helpful

Most of the experience was good with the exception of the closing process. They close of the house was delayed by a month or later. We were charged a rate extension fee through Lenar mtg and were told that this would be credited back and it never was. I tried following up on this several times only to get delay after delay which leads me to the thought that it’s really just a stall tactic until I go away. This has been a terrible experience when it should’ve been a great one.

They changed the building code to have your drain pipe from your hvac system to drain in your master bedroom sink and it makes a loud gurgling sound every time the heater or a/c is turned on so it’s impossible to get sleep. They won’t come and reroute it either. I wish I would have used my realtor instead of their’s. I would not recommend using their loan officer, get your own! worst experience I have ever had buying a house. I will never buy another lennar home.

Horrible experience with a few employees that did their job well. Initial walk through of the home showed build quality and finishing touches were mediocre with cracked shower fiberglass to deep scratched windows to paint drops on the kitchen floor to drawers scratched. Kristine took care of it professionally and quickly. We have lived in our house for a month and have multiple large cracks in our sheet rock where the ceiling meets the wall. The home is beautiful but the whole experience of buying was horrible

The process was not what I wanted to experience for buying my first home. I was pre-approved for a loan went through the process for a walk through of the home. After the walk through was told did not qualify. Alternative loan (non Lennar company) company was great. For repair of items in home takes multiple attempts or extended period of time for reply.

Love our house but we had issues with things the first day we moved in. I’ve noticed little flaws here and there and carelessness within the build itself but I do love my house.

the sellers sucks, when they give me the keys alot was missing and my paperwork is still not complete

Truly the most nightmare experience ever. Just 1.5 months in, I need more fingers just to count the amount of problems I’ve encountered with this house and the whole process. I truthfully regret ever buying this house, and would not recommend Lennar to anyone ever.

Robyn was the only great and helpful person in the entire process who response to calls. As it stand I don’t even know who to call to activate my solar panels and paying close to $500 for electricity bill. I hope I get a better experience.

Very bad customer service, poor quality of paint used interior and exterior. Lennar mortgage process is disappointing, homes are appraised less than sale price, limited options for customers to choose upgrades. overall house buying experience is not satisfactory.

Don’t like it at all

When I closed on home I took a while to pick up the keys. Explained I had to go somewhere 20 miles away to pick up the keys. Also the person said someone might rob and break in my new home which scared me because now I feel unsafe in my new home

I am a first time homebuyer and this purchase has been nothing but problems. House was very clearly rushed. There is no point of contact to escalate issues. All attempts to contact my customer care rep have been extremely poor. Prior to closing, rep did not follow through on issues found in the first walkthrough. He did not attend the final walkthrough 1 day before closing, no notice or apology. After closing, issues are very slow to be addressed, taking several weeks to resolve simple things. The rep does not seem to proactively work on my tickets and instead requires me to reach out and push him to get the problems fixed. Multiple homes in my community flooded the first time it rained due to improper drainage. ... More