Lennar Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Lennar.
Read all 645 verified reviews from homeowners that built a new home with Lennar in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Riverside-San Bernardino Area
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Customer Reviews
Good quality and nice people to work with
- Daniel M.
- Verified HomeBuyer
- July 05, 2024
- Wildomar, CA
I enjoy my new place and the layout of community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
House defects
- Urbain D.
- Verified HomeBuyer
- July 01, 2024
- Rialto, CA
House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.
Lennar responded:
Good afternoon Urbain, Thank you for taking the time to share your experience with us. We are sorry to hear that you have had issues with the drywall and your solar energy system. I will share your comments with upper management for them to review and assist.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Divorced and Single
- James H.
- Verified HomeBuyer
- June 20, 2024
- Homeland, CA
My lot is at least 3 times bigger than my previous home in Moval. Huge house and silent area. No noise or trouble. No problems with the house. Best value compared to other builders.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A builder who will do anything to cut corners
- Sunil S.
- Verified HomeBuyer
- June 19, 2024
- Rialto, CA
Lennar is definitely a builder with multiple lawsuits against their name who will do anything to maximize their own profits, by building low quality products with no care whatsoever, like a lot of other builders. All I've seen is lies and fake marketing. Marketed this community as private and gated, while they sold our safety out to the city just to make more profits. One decent thing is the responsiveness of the staff.
Lennar responded:
Good afternoon Sunil, Thank you for taking the time to share your comments and feedback. We are sorry to hear we did not meet your quality expectations. We do appreciate your comment on the responsiveness of our associates. We hope that moving forward, we can offer you a good homeowner's experience. If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 4
Excellent home buying experience with Lennar
- Rose G.
- Verified HomeBuyer
- June 14, 2024
- Menifee, CA
My experience with Lennar was outstanding. I would highly recommend Lennar to family or friends that are looking for a quality new construction home. From our first introduction to the new home consultants, the Lennar mortgage agents, to the customer care team, Lennar made our dream of owning a new home become a reality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
bug issue inside and outside the house
- Yu W.
- Verified HomeBuyer
- June 06, 2024
- Ontario, CA
I had bug issue one month after moved in. There have been bugs in the bed daily, which is not a living situation and not able to compromise according to my tenant. It was identified as springtail came from mulch they put in the front yard. Although those area are covered by HOA, but as a matter of fact, those mulch were put in by the builder. Lennar should be responsible to fix this issue. I have contacted to field service rep and he refused to to anything to remedy the situation. I am very disappointed. I am in the process of purchasing another house in the same community. Now I am ...
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Horrible Experience
- Ruby V.
- Verified HomeBuyer
- May 29, 2024
- Homeland, CA
What is suppose to be a great home buying experience has definately been extremely horrible, since the beginning from the loan to moving in. Problem after problem with a BRAND NEW home. Only person who has been a pleasure to work with has been Alex. He has been on top of EVERYTHING that has been wrong with my home. Just wow!! I don't know about recommending Lennar!!
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Heidi
- Cara G.
- Verified HomeBuyer
- May 24, 2024
- Wildomar, CA
Had a great experience, love my new home. Heidi was very responsive and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful Home
- Thomas P.
- Verified HomeBuyer
- May 24, 2024
- Menifee, CA
Honestly, we were hesitant at first but eventually as we got through the process and was so fortunate to secure financing, we had a wonderful experience. The Lennar team did a wonderful job keeping us updated, addressing concerns, and ensured we had a smooth closing process.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Over all I am pleased there have been a couple issues.
- Michael F.
- Verified HomeBuyer
- May 23, 2024
- Fontana, CA
Over all I am pleased but there has been a couple issues.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
No warranty after closing
- Wahid M.
- Verified HomeBuyer
- May 17, 2024
- Redlands, CA
Lennar just wants to sell you the home and after closing if you discover something was missing or damaged like a scratched mirror or stained countertop and you didn't discover it during the walkthrough, they'll tell you it's not covered under warranty even though they tell you a million times before closing that don't worry you have a one year warranty! Apparently the warranty is worthless.
Lennar responded:
Thank you Wahid for sharing your feedback with us. I am sorry we have not met your expectations. I have shared your concerns with upper management for their review and assistance.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good buying experience
- Larry L.
- Verified HomeBuyer
- May 17, 2024
- Desert Hot Springs, CA
Only issue was advised solar was included In payment. It is not. Our construction manager is very responsive very happy
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
The Lennar mortgage team was amazing!
- Andrew W.
- Verified HomeBuyer
- May 17, 2024
- Ontario, CA
The walk thru with the builder was good but there were a few places that were marked and not fixed.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Osam...good
- Ashishkumar G.
- Verified HomeBuyer
- May 17, 2024
- Hemet, CA
Nice just say any body if you wants by new home ..I recommend by lennar homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good presentation, but so so delivery final outcome
- Ai W.
- Verified HomeBuyer
- May 13, 2024
- Desert Hot Springs, CA
My experience in purchasing Skyborne unit was a mix of satisfaction and frustration. While the overall quality of the house was satisfactory, there were several areas where improvements could have been made to enhance customer satisfaction. One of the minor yet notable issues was the placement of the garbage disposal button under the sink. It seemed like a small inconvenience at first, but in practice, it became an annoyance in daily use. Simple adjustments in its placement could have significantly improved the user experience. Another aspect that could have been better was the ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Lennar Team
- Pedro G.
- Verified HomeBuyer
- May 13, 2024
- Palm Desert, CA
Lennar should be more than a regular construction company, as one of the best or the best in the country. We bought a Model house, good and bad, good that come with some upgrades that we cant get in other regular house, now the bad part is some of the stuff that is not correct or damage ( you name it ) cant be fixed BECAUSE IS THE MODEL WE DONT DO , this is ridiculous excuse, we pay more almost 100k for the same house as the others and get used / old stuff ... lennar REP very bad attitude, I'm not recommend to anyone else.
Lennar responded:
Good morning Pedro,
Thank you for sharing your feedback. We are sorry to hear your expectations have not been met. I will share your feedback with your division for them to review.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
The worst experience I have ever needed to deal with. From sales to construction of home
- Angela K.
- Verified HomeBuyer
- May 08, 2024
- Hemet, CA
Everything breaking down within 3 days of moving in. No resolve and no answer from anyone!!
Lennar responded:
Good afternoon Angela,
Thank you for taking the time to share your feedback. We are sorry to hear you have been having issues within days of moving in. I have shared your comments with upper management in your division. Someone from their Customer Care team should be reaching out to you soon.
Sincerely,
Lennar Corporate Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Sale Associate
- Maura P.
- Verified HomeBuyer
- May 07, 2024
- Fontana, CA
She never communicated with me the buyer. I would have to be the one to call the office to get answers to my questions, even then she would have to find out the answers to my questions and get back to me. She never did call me back until I had to be the one to her call back. Unacceptable. Customer Service team was great!
Lennar responded:
Thank you for your review. We sincerely apologize for the lack of communication you experienced with the New Home Consultant. We appreciate you letting us know that you were pleased with our Customer Care team. Their dedication to Legendary Customer Care is something we strive for across the entire company.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 5
Home experience
- Antonio P.
- Verified HomeBuyer
- May 07, 2024
- Upland, CA
Everyone was great at lennar. It made home buying easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful and happy with lennar
- Anonymous
- Verified HomeBuyer
- May 06, 2024
- Homeland, CA
Excellent people to work with every step of the way completely satisfied
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
No communication
- Anonymous
- Verified HomeBuyer
- May 01, 2024
- Hemet, CA
The day before closing I showed up for final inspection to be told the house was not ready and I should have been contacted by sales. No one could tell me when it would be ready. Then I was told I would definitely close by the 29th. I closed on the 20th, 3 weeks later. Delays happen but it is clear they knew there would be a delay long before they notified me, 24 hours before closing. Now that I have been moved in about a month I still can not receive mail because my mailbox is in the construction zone and the key has not yet been provided to usps. No updates as to when this will be ...
Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delays in closing your home, the mailbox issue, the unaddressed broken screen, and the construction debris left behind. Have you addressed these issues with your Customer Care Representative? ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Disappointed
- Travis J.
- Verified HomeBuyer
- April 27, 2024
- Fontana, CA
We have had a bad experience. There has been several several issues with the house. Constantly calling portal for repairs. Taking time off from work. I think homeowner should be more involved in building process when it comes to upgrades or choices for their house. Honestly i don’t think i would buy another Lenar home after this experience. I am still dealing with issues.
Lennar responded:
Good morning Travis,
Thank you for taking the time to share your feedback with us. We are very sorry for any inconvenience you may have experienced. I have notified the Inland division Customer Care upper management to review and assist.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
LENNAR builders
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Upland, CA
ITS ABSOLUTELY RIDICULOUS THAT NOBODY WANTS TO MAKE THINGS RIGHT…. Dirty floors, broken lighting fixtures, broken refrigerator, problems with heating system that according to the company who came today, it has no warranty. Squishy floor, cracked tub, scratched kitchen cabinets. Glue on toilets and kitchen sink, Etc….. ITS A BRAND NEW CONSTRUCTION. what its wrong with this company???. To answer the question if I recommend this builders. NO!
Lennar responded:
Good afternoon and thank you for reaching out to us. We are sorry to hear about your experience and understand your frustration. To expedite resolving these issues, can you please send an email with your name and address to CorporateCustomerCare@Lennar.com. Once we have that information, we'll immediately escalate your concerns and assign a dedicated representative to work directly with you.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Needs improvement
- Anonymous
- Verified HomeBuyer
- April 24, 2024
- Ontario, CA
Lennar needs to improve construction quality. I have to submit 10 work order in the first month after move in. 2 walkthroughs didn't help me to resolve the issues. There is no home security system, not even a ring door bell or keyless smart lock. I found a empty beer bottle on top of my kitchen cabinets. Try to see what you can find in your homes!!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Frustrating
- Robert F.
- Verified HomeBuyer
- April 23, 2024
- Menifee, CA
Buying experience was torture. To many physical issues with house and property for the price paid. Quality of construction is marginal at best. would not recommend Lennar to a friend, maybe I would to someone I did not like.
Lennar responded:
Good afternoon Robert,
Thank you Robert, for taking the time to submit your review. We sincerely apologize that the quality of construction in your home has fallen short of your expectations.
For any warranty/service request, please log in to your Lennar Account and submit using the warranty/service request form. This will ensure proper documentation and follow-up of all your requests.
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
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