Lennar Reviews in Sacramento, CA

I have faulty appliance and not been replaced till now. Its been more than 2 months now after I report. So bad quality appliances and response from the representative was pretty bad

My purchase was initially scheduled to close on November 8. I was finally able to move in on November 13. I had to stay in a hotel for two nights, but new clothes because all of mine were packed. I also had to pay the mover storage fees. My sales agent was off on the original closing date and could not be reached. She never informed me the house would not close on November 8. In addition, she failed to put the title in a trust as instructed. On November 8, I scheduled an appointment with Comcast to install my internet. I went to the sales office to get a key to let the installer in but they wouldn’t allow it saying I didn’t own the house. I met with the finance guy two months before the close and he preapproved me. He never told me there were any problems until a week before the close and then began to barrage me with requests for more information, including requirements to get automatic withdrawals from my retirement accounts which, of course, take several days to set up. In short, my sales experience with Lennar was horrendous. They failed to properly title the house, treated me like a vagrant, were unavailable at crucial times. I love the house but Lennar sales and finance leave a lot to be desired. ... More

The volume of paperwork that could not be changed nor copied to have someone else look at it was ridiculous. Why send it if no changes can be made. We have not been impressed with the electrical outlets in the house.

We bought our first starter home from Lennar some years ago and had a positive experience about it, so we thought “why not” when we received a call from the new home consultant about the availability of a lakefront property at Northlake, a community four miles from the Sacramento Metro airport. We couldn’t be more wrong! Sales – I am one of those buyers who was willing to pay more for upgrades. It is apparent that Lennar cared more about how they got the job done quickly than customer satisfaction. There were either no or very limited upgrade options to choose from - cabinets, countertops, backsplash, you name in. Imagine you just spent $800k on a house and were told by the builder that “too bad, we couldn’t offer this or that” even when you were willing to spend more. More accurately, “we do offer this or that in our El Dorado Hills development [where the million houses are built]”. Awkward! To be fair, those New Home Consultants were pretty responsive during the pre-sales phase. However, there was no “warm” handoff from Sales to the Mortgage/Loan division. The unspoken words to us were, “sales completed, next one in line.” Mortgage/Loan – Imagine you were approached by the builder’s loan department who gave you 48 hours to submit electronic a long list of documents but your questions to them went unanswered for a week. Of the list of requirements, one of them was concerning your reasons to buy the new house and your plan for the old house. We were scratching our heads thinking, “we have just submitted other required documents showing that we have enough money in the bank to buy the house outright and we have enough cashflow to afford the mortgage and that’s not enough? We have to write an essay to stroke your ego too?” We seriously thought about walking away at this point until some higher up personnel stepped in to smooth away the outrageous ask. The House – While inflation is real and your money may not go as far as it used to, having just spent $800k on a house it would not be unreasonable for us to expect the community plan to be well thought out, the amenities inside the house to be well positioned, the craftsmanship to be meticulous, correct? Wrong! In a community where my 2,700 sqft house would be considered small, it is hard to imagine I do not even have enough street parking space for even ONE single car in front of my house. Never mind family and friends, we will go to your house for holiday celebrations from now on. Driveway is 20 feet in width, a few feet narrower than driveways found in many older houses. Imagine trying to park two SUVs or pickup trucks on your driveway. Landscaping comprises of low-end mulch which covers 90% of the front yard, with a whopping 8x10 grassy area to help builder check off the box. Prior to our first walkthrough, we had already informed the New Home Consultants of the observations made, including a dented garage door, chipped concrete front porch entry, a couple of damaged eaves, sloppy stucco walkthrough and low. By reporting these concerns early, we thought the builder would perform some fixes to make our fist walk-through a more pleasant experience for everyone involved. Needless to say, they did not. In fact, some of the concerns were not even addressed until a week after the final walkthrough. Interior walls and ceiling were painted with white paints throughout the house as no option was available. We ended up spending over $6k to repaint the house into the preferred colors. Electrical appliances consist of mostly soon to be outdated GE models, which speaks volume to the builder’s priority to save by buying things in bulk as opposed to putting customers first. The range hood that came with our house looked good on the surface but a simple Google search informed me the unit had a low CFM. We ended up replacing it on the 3rd day after we moved in. We found our structured media enclosure “conveniently” mounted on a wall behind the laundry room on the 2nd floor, which makes receiving good WiFi signal difficult throughout the house. Our house has three bedrooms. Each bedroom, even the one in the master suite, has only ONE single robe hook in it. AC unit in the master suite is super loud; it wakes us up in the middle of the night over and over again. Final Thoughts – We do want to give credit to the home care (warranty) team as they have been very responsive to the requests submitted. The construction supervisors we interacted with seemed honest and transparent, admitting to us thoughtfulness and customer satisfaction oftentimes took a backseat when profitability was the company's only mantra. Maybe we should all develop a Lennar-like mindset. Why use towel racks/bars when we can get by with a single robe hook? Hairline crack on ceiling and drywall on Day 1? No big deal, we can revisit that a year from now! Scratches on brand new bathtubs and cabinets? Breathe and know that they are still functional! Chipped bathroom and kitchen tiles? Congrats, you have 20-20 vision! Broken outlet covers? Don’t focus on those minor things, silly! Lakefront homes but no direct access to the lake? That’s what makes Lennar a unique home builder! Onto the million-dollar question: Would I recommend this builder to others? Yes, to the priests as they are more forgiving than most. Or to HGTV, as they like to tear things down and build back better anyways. ... More

Lennar people had multiple mistakes on closing contracts and it was not easy to get is all corrected as their first reaction is blaming instead of accepting the mistakes and working on corrections. Home was handed over with many issues and I was only able to get some of them fixed after many requests.

Many issues with the home that still remain. Sloppy finish work that looks like it was rushed. Expected a lot more for the price and how the Lennar representatives boast about their product.

Lennar mortgage is the reason for the low scores in some areas. The lennar lender assigned to us (craig) caused unnecessary stress to our whole family. He took 3 months to finally submit to the underwriters and we were turned down. He did not submit all of our income and refused to talk to us when I asked to review the income amounts He had entered. We had to resubmit the same paperwork multiple times all for nothing. The mortgage lender we went with, who was recommended by lennar was excellent (girish) and had us conditionally approved in 3 days and worked with us every step of the way until final approval. No stress with him! Our lennar sales lady (dharma) was awesome as was the person who provided our walk thru. Lennar mortgage side of the business certainly let you down and we are not the only buyers who went through unacceptable experiences with them ... More

The sales rep and the loan officer are very unprofessional.

Once we had an agreed upon price and I was ready to buy the particular home, the salesperson raised the price like $10000. shady business tactics by Lennar. Won’t be getting my business any longer

During the process of purchasing our house we worked with Christina and at first she communicated with us just fine but then she wouldn't return our calls and failed to follow up with us. She would tell us one thing and the next, it was different. She would say she was going to call us back with an update and never would. When we had to provide documents, i would provide them and they would keep asking for the documents over and over. I thought maybe what i sent didnt attach properly but then come to find out i was told Christina was supposed to call me and tell me to contact the credit bureaus to update something that wasnt updated on my credit report. Did she tell me that? No, of course not. A simple text would have sufficed but she couldnt even do that. Whats worse is that when she finally did call with an update, she didnt even apologize for not responding to our calls or not responding to our text she simply went on as if nothing had happened. As if i didn't call you everyday for almost a week asking for an update. Her communication skills are the worse! When we finally closed, the title company told us there were pending permits that the city hadn't approved yet so we wouldnt be getting our keys. We were told that Christina should have told us this, which, surprise surprise, she hadn't. When we finally escalated the issue, a manager offered us a credit which was applied to nothing because we had already signed and closed the deal. They said it was applied to closing costs but we had already signed and it was done. When i spoke with Christina about it, she said it was used to extend the interest rate since the rate lock had expired, which she didn't tell me there would be any cost to extending it. They tried to make it seem as though we were impatient about the permits but that wasnt the case. We understand that if permits are pending, they're pending. We just wanted some communication and honesty. We wanted someone to say-hey, i didn't get a chance to check on this but give me a few days and ill follow up with you...and actually follow up; or hey, just a quick update, its still pending, etc. I didnt even need a call, a text would have sufficed! We love our house but the process to get it was not smooth and pleasant. It was stressful, shady, and unprofessional on their part. I wish I would have requested a different loan officer but it is what it is now. Even when we finally got our keys, it didn't feel welcoming. We have several friends and family that are looking to buy a home and unfortunately we are not referring them to Christina and her team. When people ask us about our journey in purchasing our house, we tell them the horrible process we went through. It's a shame... ... More

This was the most difficult purchase of real estate that I have experienced in my 50 years of real estate investment. The entire staff need to be retrained. The title company group was the worst!

Worst experience ever. Completely unresponsive to any question we had. The minute we signed the agreement to purchase and sent over the deposit it was all down hill and a horrible experience. Buying are first home was suppose to be a memorable happy experience and all I have is frustration and buyers remorse because how bad the customer service was. 100% will not recommend buying a new Lennar home to anyone.

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

not transparent at all during buying and value for the home prices. I would not recommend to any of our friends

Lennar title is absolutely bad company with very bad people, who don't know/understand anything

In short, the home buying experience was not pleasant, and in many ways, did not satisfy our needs. The process was made even more frustrating by the continued demonstration that Lennar and its process were more important than any of the customer’s interests or needs. Here is a direct quote from the “Delivery Process” letter sent to us – “Appointments are critical, and timing is of the essence. Walk-through appointments cannot be changed; however, we do offer a choice of virtual or in person appointments based on your availability” I can understand the need to maintain scheduled appointments; but we had no input concerning timing, the sales staff knew we were traveling from the East Coast during that time, and when we were forced to do the walk-through virtually the person doing the walk through didn’t know that is how we were doing it and was not prepared. Additionally, when we contacted the office that sent the letter, they contended that they had nothing to do with the walk-through. Although the individuals were pleasant enough, they were completely restrained by the Lennar system. There are so many ‘features’ in the house that are not logical for the home user but were things that could not be changed. Lennar promotes the houses as having features that are befitting a 55 and over community, but these features (gimmicks) are insignificant when compared to the inconvenience that they cause. And, they were non-negotiable. Just to list a few: -- No door on the bathroom (The one place you are guaranteed to stand naked. And, what if one person is up earlier or later than the other?) -- Many doors that are 36 inches for no practical reason (The large doors get in the way!) -- Zero threshold shower (You can’t put a bath mat down so you have to step from the shower onto the slippery tile floor.) -- Hand-held shower wand in the master shower -- Grass in the back yard (The one place that the HOA does not provide maintenance.) Finally, I know that these houses are not custom homes, but the house construction quality and finish is pretty poor. Simple things like stud placement – they are not consistent! Planning for kitchen cabinets – there should have been blocking for the cabinet installation. Several cabinets do not have the proper number of screws holding them in place. A single towel hook in each bathroom?? So, to answer the original question; I would not rate my experience as being positive. I’m not sure I could recommend Lennar to anyone. What makes this sad is that the house we moved from in Maryland was built by Lennar and we were very satisfied with the quality and the buying experience.. ... More

Buying a home from Lennar was a good decision overall, but working with sales agents Ashley E and Mike M was extremely disappointing. With Ashley, it felt like her only priority was making the sale and moving on. Once I signed the contract and paid the deposit, she showed no interest in helping me through the process. My contract was non contingency, meaning I didn’t had to sell my current home in order to get approved for the new home from Lennar. Shockingly, just one week before closing, Ashley informed me that I had to sell my current home in order to be approved for the new one. I told her that my contract was non contingent from the beginning, why are you telling me this NOW. She blamed someone else and she said I had to sell the house faster. This should have been communicated much earlier, not at the last minute. Because of her screw up, I was forced to quickly list my home and accept a lower offer just to meet the deadline. The closing experience was even worse. On the day I was supposed to receive my keys, Ashley didn’t answer her phone and she didn’t even bother to respond to my text. Desperate for answers, I contacted her manager, Mike. Mike said he will find out and call me back. He called me back and instead of helping, Mike repeatedly insisted that I had already picked up the keys. Then even later he blamed my brother, cousin, and other family members for the keys( Maybe your cousin picked up the keys). when I kept telling him no one from my family has picked up the keys and why would you give the key to anyone else who is not the home owner? After hours of blaming me and my entire family and me leaving work to sort it out, it turned out that one of Mike’s own coworkers had taken the keys home. Why would you take the customer keys with yourself home? What should have been a joyful and exciting experience of moving into a new home was ruined by the incompetence and lack of professionalism from both Ashley and Mike. Their mishandling of my purchase turned what should have been a milestone into a stressful and frustrating moment. ... More

Very disappointed and huge loss because the builder delivered a home without a functioning AC. Our tenant moved in but found AC was acting funny during the hot summer in sacramental area, and it took three trips and several weeks to seemingly solving the problem. The tenant had to stay in hotels and there is no cost recovery for the owner's cost. So much pain!!! I wish no one can experience the nightmare that we had.

Terrible service, the construction team all told us to let them know directly if there were any issues but never answered calls or texts when we reached out.

Starting from sales manager to warranty services worst experience

We don't feel but we strongly believe that we have been deceived and defrauded by Lennar Homes, Lennar Mortgage, Lennar Title, etc. at almost every level of the transaction. Let's say I will be posting the details and better review with evidence on public sites with substantial evidence unless they fix our concerns ASAP! Lennar is very well aware of the blunders it has caused. We don't care that one part of the brand blames the other, etc. but the damage is done to us and some at an irreparable level. From our experience, we strongly believe that not only us but other homebuyers are victimized as well of the unethical, undeserved and unexpected low-class practices of Lennar brand, Lennar family or call it Lennar Culprits implement to not only sell homes to profit ethically but also go above and beyond unlawfully, unethically and unfairly to extort monies and deprive homebuyers of many rights, privileges, benefits, and opportunities to state some of their offerings to its customers. Then, they congratulate homebuyers like nothing happened after the homebuyers are victimized by their ambushes from moment to moment during the process. There are no limits to what Lennar can do deliberately wrong especially administratively to the homebuyers. IF THERE IS NO TRUST, THERE IS NO TRUSTING LENNAR! ... More

Very worst experience. Not recommended Lennar.

The houses are poorly built not enough insulation between floors trim work is shoddy too many items to mention on this I wouldn’t recommend their homes