Lennar Reviews in Sacramento, CA

We love our house but I am worried about how it’s going to last. Lennar seemed great before our house was sold but we have seriously struggled to get any of our warranty work done. They are unresponsive and often just don’t show up when scheduled. It’s been months and the works not done. Following up with them gets exhausting.

I wish I'd known about the builder. We would've bought an existing house and not had to deal with the disappointments. Inspect your home thoroughly!!! Huge gaps between the floors and the walls. We've had major repairs for things in the first month that couldn't have actually been inspected, let alone pass inspection!?!

Lennar has beautiful model home but when it comes to our home, they rushed through the job and now are slow playing fixing anything that should be covered within the first year. Terrible customer service, delayed service, poor workmanship...

I bought the house in April and have experienced major problems with the home. As soon as I moved in had a problem with my drip system which causes the water to drip 24/7 and my water usage/bill to be high for four months. In addition, my breaker for my fridge constantly went out and caused a flood in my kitchen and food to spoil several times. Now my windows are leaking water in the house because it was not installed correctly. Such a headache and emotional stress with buying the house. When I also asked for a reimbursement with my food they stated they needed receipts. How would I know the fridge would keep going off and I would Need to keep my receipts. Trust in home buyer was not there even if I had pictures and videos of damages. ... More

Not very responsive to concerns

Plenty room for improvement in quality, customer service.

Many issues with the home that still remain. Sloppy finish work that looks like it was rushed. Expected a lot more for the price and how the Lennar representatives boast about their product.

We had a wonderful experience with the sales staff and this review is not for our rating of them. We have had a very poor experience with getting home warranty work taken care of and have found the quality of the workmanship to be poor. We feel like some of the trades just slapped the house together and do not take any pride in their work. The tile and cabinet trades have been no-shows 4 times now. Extremely irritating as our time is valuable and it’s seems like after they have our money, we just aren’t important.

Where to start...cheap cabinets with very poor installation (lots of exposed raw wood, drawers that don't close properly) poorly installed island countertop, cracks in drywall and cement, major ant problem, refrigerator circuit breaker flipped twice in first few months, and what makes it even worse is that Lennar does not follow through on repair requests. I get the feeling they hope I'll get tired of asking and just give up.

Lennar mortgage is the reason for the low scores in some areas. The lennar lender assigned to us (craig) caused unnecessary stress to our whole family. He took 3 months to finally submit to the underwriters and we were turned down. He did not submit all of our income and refused to talk to us when I asked to review the income amounts He had entered. We had to resubmit the same paperwork multiple times all for nothing. The mortgage lender we went with, who was recommended by lennar was excellent (girish) and had us conditionally approved in 3 days and worked with us every step of the way until final approval. No stress with him! Our lennar sales lady (dharma) was awesome as was the person who provided our walk thru. Lennar mortgage side of the business certainly let you down and we are not the only buyers who went through unacceptable experiences with them ... More

The sales rep and the loan officer are very unprofessional.

Once we had an agreed upon price and I was ready to buy the particular home, the salesperson raised the price like $10000. shady business tactics by Lennar. Won’t be getting my business any longer

The sales staff is horrible

During the process of purchasing our house we worked with Christina and at first she communicated with us just fine but then she wouldn't return our calls and failed to follow up with us. She would tell us one thing and the next, it was different. She would say she was going to call us back with an update and never would. When we had to provide documents, i would provide them and they would keep asking for the documents over and over. I thought maybe what i sent didnt attach properly but then come to find out i was told Christina was supposed to call me and tell me to contact the credit bureaus to update something that wasnt updated on my credit report. Did she tell me that? No, of course not. A simple text would have sufficed but she couldnt even do that. Whats worse is that when she finally did call with an update, she didnt even apologize for not responding to our calls or not responding to our text she simply went on as if nothing had happened. As if i didn't call you everyday for almost a week asking for an update. Her communication skills are the worse! When we finally closed, the title company told us there were pending permits that the city hadn't approved yet so we wouldnt be getting our keys. We were told that Christina should have told us this, which, surprise surprise, she hadn't. When we finally escalated the issue, a manager offered us a credit which was applied to nothing because we had already signed and closed the deal. They said it was applied to closing costs but we had already signed and it was done. When i spoke with Christina about it, she said it was used to extend the interest rate since the rate lock had expired, which she didn't tell me there would be any cost to extending it. They tried to make it seem as though we were impatient about the permits but that wasnt the case. We understand that if permits are pending, they're pending. We just wanted some communication and honesty. We wanted someone to say-hey, i didn't get a chance to check on this but give me a few days and ill follow up with you...and actually follow up; or hey, just a quick update, its still pending, etc. I didnt even need a call, a text would have sufficed! We love our house but the process to get it was not smooth and pleasant. It was stressful, shady, and unprofessional on their part. I wish I would have requested a different loan officer but it is what it is now. Even when we finally got our keys, it didn't feel welcoming. We have several friends and family that are looking to buy a home and unfortunately we are not referring them to Christina and her team. When people ask us about our journey in purchasing our house, we tell them the horrible process we went through. It's a shame... ... More

This was the most difficult purchase of real estate that I have experienced in my 50 years of real estate investment. The entire staff need to be retrained. The title company group was the worst!

Worst experience ever. Completely unresponsive to any question we had. The minute we signed the agreement to purchase and sent over the deposit it was all down hill and a horrible experience. Buying are first home was suppose to be a memorable happy experience and all I have is frustration and buyers remorse because how bad the customer service was. 100% will not recommend buying a new Lennar home to anyone.

They built the different house than we requested and signed up for. We wanted a 5-bed not a 4-bed house and found out they did the opposite to a neighbor 3 doors down which leads me to believe they just got the plans mixed up. We didn’t find out until the final walkthrough and the closing process was disjointed and took longer than it should’ve. The initial sales rep was great but everything after that was a struggle at best. The after care team has been good though.

not transparent at all during buying and value for the home prices. I would not recommend to any of our friends

We move-in in December 2019, up until now various problems throughout the home has not been addressed.

Home had several workmanship issues. For the price we paid, we should have went with another builder.

Knowing and seeing the problems and the quality of this house right now, I will not buy another Lennar home. Appears that house was built rushed and built poorly. Did not meet the standard I was expecting for a brand new home.

This is my second property from Lennar build after I purchased one from Lennar Northlake. Price I paid for this house is 60000 higher. The quality of everything I see at Arbor Ranch is of low quality. Following items are missing as per my expectation...Ring doorbells, Schalge Wifi keypad lock, LIftmaster garage door, GE applicances, Carrier/Lennox HVAC, Leviton electrical switches for entire house. These low quality items are given in the Arbor Ranch property...No doorbell, No keypad lock, Low quality Genie garage opener with no insulation to the door, VillaTherm HVAC, Frigidaire appliances, Non Branded electrical switches, No idea what kind of low quality electrical wires installed inside. ... More

The sales people were extremely responsive and helpful until you sign the contract. Once the contract is signed, no one cares. If there are issues or concerns, then you can always cancel your contract which means they take you 10k. I'd bought a Lennar home earlier in tracy and was hoping things got better in the process, but it was gotten worst. With everything being online - I've had to chase people to just get what was promised to me. If I had to purchase - I'll definitely not buy a home with Lennar. They say everything is included, but they don't say what is included like towel racks in the bathroom that was missing, medicine cabinet are not installed in my bathrooms and the most memorable is the fact that I was promised MyQ garage door and the cheapest garage door with no internet connections. If you complain, no one cares. I've extremely disappointed in the whole process and wished I bought a home with another builder. ... More

Overall the experience was bad. A lot of miscommunications between their departments. The final walk through was rushed and many issues were not fixed, mortgage application had many errors. Even on the day of closing, we discovered many errors on the closing documents. Carpet had nails everywhere, very small club house, narrow streets, poor landscaping, basically they are cutting corner wherever they can to maximize their profits. Their focus is quantity over quality and customer satisfaction. They have monopolized the system by selling insurance, mortgages, solar panel leases and more by collecting commissions and kickbacks from their vendors. I can go on forever but I could list a few of many issues. ... More

Craftsmanship and quality is junk! Put zero effort into building a home that we paid a lot of money for! One of the worst craftsmanship that I have ever encountered. If I could return the home I would! It will be the first and last time I will ever purchase a Lennar home. I would never recommend Lennar homes to friends or family!