Lennar Reviews in San Diego, CA

Responsiveness to the problems reported to Lennar is pretty bad. They don't even acknowledge the repair reports submitted to them almost a month ago.

Not responsive to issues and ignores problems

There have been a few things that haven’t been great. Carpet was stained before we had our walk through. I called it out and it was bandaid fixed but the stains are all back. We have reports in for a fix but it is taking very long and response times are awful. We have also had issues with our stairs that have been reported and her no response. Disappointed since this is our 1st house. Figured Lennar would of been better than this.

The sales team, was great. The floorplan and model of the home is very good. The quality of the materials is fair to good. There have been many problems with Several issues that have arisen since moving in. Air-conditioning issues, electrical issues, water tank issue. I do realize they’re still working on building but the attention to detail prior to moving is substandard. The responsiveness of the team to fix these issues is up to par though.

Overall our experience with Lennar was decent. However, what left a sour taste in our mouth was when Lennar decided to change the buying process to a bidding war. It went from going down the priority list (all on list were prequalified through their lender) and offering the houses for their respective set price, to opening it up to everyone on the list and forcing us bid against each other. Only 1 bid allowed so it should be best and final. We did that and progressively started bidding higher and higher above the “Lennar starting at price”. I know the housing market was booming but we were then bidding 60k - 100k over the houses that we wanted and we were getting ghosted (must have gotten out bid but no information was provided). The house that was in our budget and that our family wanted, become unattainable in the blink of an eye. We paid an embarrassing amount over the starting price, and that was pre upgrades. We are now in a house our family is already almost too big for our family just because an exec saw an opportunity to exploit the system. As said, I know the market was booming but I feel like Lennar, a multi million dollar corporation, who was already making a ton of money building houses with the old process, saw an opportunity to take advantage and pad their bottom line and make even more money. It’s a bitter pill to swallow to live in a neighborhood who half of your neighbors were the old system, and you paid a hundred thousand dollars over what they did, and you have the same house and closed right after them. ... More

Without seeing a model home, it was hard to know what you are buying. No brand new home over a million dollars come with shingle roof. Quality of fixtures are lousy. Faucets, etc.

I still have items that need to be fixed - warped cabinet door. Horrible customer service. I have to constantly track and follow up.

The workmanship quality overall is very poor. Attention to detail is simply not there. I detected many issues with my home. Honestly, it feels like they rushed production of these homes and whoever "supervised" the different tradesmen working on these homes did a poor job. The one saving grace about Lennar is that they do stand by their one year warranty and get whatever problem you have fixed eventually.

Do a thorough walk through, expect many discrepancies.

Communication is an area that Lennar needs to work on. We closed on our house in June. We are still waiting for the garage door to be replaced, it was noted at the closing. We have also had problems with all of the AC units and can't get anyone to call us regarding these issues. We are now receiving notice from our lender that our address does not exist with the San Diego Tax Assessor's office. They do not know who to pay our taxes to.

The property management company is an absolute joke. Rude, condescending, and the community managers are always unavailable. I have found charges on the dues that no one at First Service Residential can explain. I am in the process of filing a complaint with Housing and Urban Development along with the Better Business Bureau. The solar company is horrendous. I am currently in the process of filing a complaint against them as well. We have had issues with our A/C, water heater, issues with stucco, solar, and we are now 4, going on 5 months post escrow. It’s frustration to have bought a new home to avoid these issues with a resale home. It’s just as bad, if not worse because we are at the mercy of the low grade trade companies that work piece work and don’t care about customer service or doing a good job in the first place. Overall, disjappointmenting, frustrating, and precious time wasted. ... More

Response for issues are slow, so many items missed at the time of build.

The unit has all kinds of problems from plumbing , electrical, flooring, windows, paint marks and several tickets are already filed within 2 months of move in. It is unfortunate to see a brand new home have so many issues. It is definitely not worth the price that I would pay

We had many issues closing the loan even when I had over 80% down. The issue was nobody within the multiple Lennar divisions (builder, title and loans) knew who owned getting the Spousal waiver signed off. As a result, my ex had to sign through a virtual notary 4 times. This caused delays in closing which cost me $100s in rescheduling fees not to mention that they had my $1M that should have been earning $150 a day in interest for almost 2 weeks. That is almost $1000 that I will never see. As for build quality, there are many design flaws that are having to get fixed: - pathways to side yards for trash can servicing - Strike plates are too short across the entire house and causing damage to the door trim - Solar panels have the wrong plaque causing delays to start using a service that we have paid for. All in all, I would not be surprised to see a class action suit as a result of these obvious builder related issues. ... More

Poor plumbing installation with 2 showers leaking on Day 1. Windows on first floor breaking after 1 month, cause uncertain. Bad experience with blinds/shutter installation from the Design Center vendor.

We have had solar not working and it’s been 6weeks. Nothing has been done from Lennar to help us with this. It’s been a frustrating experience

The Lennar team was very personable, but it’s clear they are overextended, with more work than they can reasonably manage. As the home neared completion, the contractor’s quality noticeably declined. The finish work was subpar, and it appears the focus was placed on quantity rather than quality.

my experience purchasing my Lennar home has unfortunately not been the best. In particular with the workmanship and the broken promises. Very little has been done for my issues i pointed out during my walk-through Cody, the sales rep was quick and responsive so I don’t anything bad to say about him. He guided us through the process nicely. And helped us navigate our experience. That part of my experience was fine. However, my experience dealing with Lennar mortgage rep, Lee was one of the worst customer experiences. So much so, I went with another mortgage company even though Lennar had a better deal. because my experience was so bad I just didn’t want to work with him. My design studio appointments were great, and some of the follow-up. At my walkthrough I noted exposed nails, cracked master bedroom windows and large gaps in the seal in concrete in front of my home (among other issues). This was noted BEFORE I MOVED IN. These issues have not been addressed. I have injured myself on the exposed nails on stairway and the carpet in two rooms is separating from the floor. THIS WAS NOTED BEFORE MOVED IN. My master bedroom window has a crack and it has not been addressed. My solar is not working. It’s been 2 months. I’ve paid 30k for solar and nobody can help me get it working. Some county inspection wasn’t completed on the battery and I can’t get Lennar to help me get this. Even though this is something that should have been completed before I moved in. And while i have pleaded for help with these issues, they have not been addressed. I just wished I didn’t feel so cast aside when purchasing our first home with Lennar. ... More

Lennar rushed closing of the homes for the hill district, knowing well the street is not ready for living conditions. This make investors lose thousands of dollars for couple of months. Worst closing experience for the purchase of The hill district .

The closing date was delayed badly with potential loss more than $1200, we understand the challenges with the solar vendor change and asked for compensation, it was agreed during the closing process. However, once the house is closed, I was told since the deal is close, they do not think they need to honor what they promised for compensation. So disappointed

agent is not as responsive. Wish he would make the effort to help with getting the proper house. in the end, we thought we got a good price but just learned similar model is $100K cheaper. Not happy at all!!

My first home was a significant milestone, but my experience with Lennar Homes fell short of expectations. While I am thrilled to have a home of my own, the process felt disjointed, transactional, often frustrating with numerous communication issues and unresolved challenges. Communication during the home-buying process was inconsistent and heavily one-sided. While Lennar’s representatives did communicate when they needed something from me, they rarely responded to my questions or requests. This left me frequently reaching out and “fetching” for answers rather than receiving proactive support. The only person who communicated effectively was my loan officer, Steven, who went above and beyond to address my concerns and provide clarity, even beyond his responsibilities. However, the Senior Loan Officer Processor (Carrie), whose role was to handle final-stage issues with loan documents, was almost entirely absent. When I reached out for assistance, she directed me back to Steven, leaving me to navigate crucial details without proper support. The communication I did have with her, felt like I was repeating and providing documentation already submitted. Completely disregarded my email stating everything I was able to submit was submitted. Similarly, my home consultant was nearly non-existent. I met with them only twice: once when expressing interest in purchasing the home and again to provide the deposit. After that, there was no meaningful follow-up or guidance. Even on the day I received the keys, my home consultant was not present; instead, I was handed the keys by someone I had never interacted with before. The entire experience felt impersonal and overly transactional. Questions about the process or the home itself were not thoroughly addressed, and I was left to figure out much of the process on my own. Unlike the celebratory gestures other buyers received, such as the congratulatory photo with the oversized key, my experience lacked any personal touch. My family and I ended up taking a photo in a different model home just to create a memory of the day. After moving in, I quickly encountered multiple issues with my home, which had previously been used as a model. The stove and microwave malfunctioned daily, and the hot water would cut off after just five minutes, the garage door opener doesn’t have what you need to link up the device with your vehicle. Additionally, I was told by the solar company themself that the solar system had been installed without proper clearance, preventing me from activating it with SDG&E/Sunrun. Despite multiple attempts to contact the numbers using the information provided in their pamphlets, I have yet to receive a resolution. The closing process added further stress. I had no clear understanding of how the key transfer would work on closing day, as no one took the time to explain it. The representative from First American Title (Karina), who handled the set up to notarize my documents, communicated via email but never introduced herself in person when I arrived at her office. I met the person notarizing the documents in the lobby, but not the person who set up the meeting, despite her role in the process. To add calls to First American Title were often unanswered, further emphasizing the impersonal and disjointed nature of the experience. More frustration led when I learned my loan was to be sold to another company shortly after closing, with no details provided about the new lender at the minimum who the new lender would even be. I reached out to ask who that lender will be and received zero response to my email. This will create additional challenges in setting up automatic payments, increasing the risk of possibly missed payments. Despite the overall disappointment, there were a few individuals who stood out for their exceptional service. Steven, my loan officer, remained professional, communicative, and helpful throughout the entire process. Additionally, the notary (Venya) who finalized my contract brought a personal touch to an otherwise transactional experience, making my family and me feel valued and appreciated during our final interaction. I would even include, the Lennar Homes Consultant (Becky) who handed over the keys to our home, though someone I had never met before, made a positive impression. She had an honest and normal conversation with us, providing some sense of connection and care during the final interaction. While I am grateful to have achieved homeownership, my experience with Lennar Homes was deeply unsatisfying. From the lack of proactive communication to unresolved post-move-in issues, the process felt impersonal and unorganized. Aside from the exceptional service provided by my loan officer and the notary, I cannot confidently recommend Lennar Homes based on my experience. The plus side is I was able to close on the home earlier than I thought, but the overall experience lacked the care, guidance, and professionalism I expected as a first-time homebuyer. Buying my first home should have felt exciting and celebrated, but instead, it was riddled with challenges and left much to be desired. ... More

I few words i receive a property different of what i buy. I both this property because of security and privacy and do not get I still waiting for a resolution

After 6 weeks moved in Lennar new home in Poway, still no mail delivered to my mailbox. Called Lennar and Poway Post Office and USPS services, this issue is not resolved.

My home still needed a few weeks of work before, but was still handed over. My recommendation is to do multiple walk throughs beforehand and not sign the pre inspection until everything is fixed. You can tell these homes were really rushed as well as closing dates. This is my 3rd new built home and 3 different builders, Lennar is at the bottom. If I could do it over again I would have been more patient and just stayed in my previous home with other than size had zero issues.