Lennar Reviews in Denver, CO

closing day ,we just arrive the House was with the open doors ,, the dust was coming in ,, was sad because I was hope a great day for us an it was not, they repair the issues two weeks after closing,, hvac never had air filters,, the Hause was dirt dust everywhere ,, one hole drill in one bath why I dot kwon ?

Lennar's motto is "Everything's Included" yes... but... Things that are NOT included: Washer/Dryer, Door/drawer pulls for cabinets, fence, back yard, more than one bare thin coat of paint. During initial conversations we were told that there were closeout specials and that we could make an offer and things would be accepted, this was far from true. During the loan processes we were told that 4% was available, this was also far from true. There were a lot of places where it felt like Lennar made promises that they had no intention of keeping and it very much soured me to the experience. We still went through with the purchase, I'm happy with the neighborhood, but feel that the value for the money simply isn't there. ... More

Customer Care follow up is lacking. my refrigerator needed to be replaced due to interior damage causing my produce to freeze repeatedly. I’m going on two months and I have still not received a replacement or any responses from LENNAR. Several other very simple repairs need to be completed (carpet repairs, electrical panel door latch repair, exterior paint touch up, cabinet door paint drips), but other than virtual meetings identifying the issues, no scheduling repairs or follow have been done. Very dissatisfied with Emily’s failure to return calls or follow up accordingly.

We were placed on the "VIP" list for our home in the volatile Colorado home buying market in November 2020. 48 hours before going under contract on an agreed price, we were told that our signing date was going to be pushed back a few months ( Due to covid of course ) and there would be a 20K plus price increase. We were told by a Lennar employee that the reason for the increase was because Lennar was underselling their homes so they increased prices to generate profits (this employee also stated this to our realtor ). We still continued our purchase despite the increase because if we hadn't, we would have had to start the whole home buying process again and Lennar knew this. On the joyous day when we were able to move into our dream home, we were presented keys to our home that didn't fit our lock. After trying a variety of keys we were given a universal "construction" key to come and go from our new home. When I called two days later to see when Lennar was going to fix this issue, I was told that I needed to call a locksmith. As I write this my solar panels aren't operational but my neighbors who moved in weeks after us has there's working, Lennar failed to install the gas line to our furnace , and we have had a variety of issues that Lennar deflects responsibility elsewhere. At the end of the day, our home is awesome! We haven't moved in 30 years. I never thought I would ever have a home built for our family. Its a beautiful investment. I simply wish our homebuying experience wasn't tarnished with so many unfortunate issues that Lennar doesn't really care about. But why should they, they have their money. I have addressed my concerns with several employees of Lennar, including the president of the Colorado area. I was told by a "customer service manager" regarding the furnace not having a gas line installed that the line was probably stolen. That during construction bandits raid new home construction taking hoses. I told this gentleman that the LENNAR PLUMBER apologized to me stating that it had never been installed and how it passed inspection was baffling. Still the customer service manager stuck to the theft explanation. I did my homework before choosing a Lennar home. I was excited. I thought we went with the best choice. I now wonder what KB, Taylor Morrison, Oakwood, and D.R. Horton's customer service looks like. In conclusion, in all fairness, I would like to think our circumstances are the exception to the norm. With all of the unique issues we've encountered, Lennar hasn't offered the curtesy to make up for their shortcomings. For me it's not about compensation. Its the principle of Lennar living up to their own hype. We LOVE our home and our new community. Our Lennar "everything included" home came with SO much that wasn't listed in the fine print! ... More

My experience with my previous home builder was very good. I came here expect ing same or better, but they just dont seem to care once the sale is made.

Poor construction quality, cheap materials. Scuff-prone paint, scuffed granite, very low-end appliances, post-closing issues. Definitely do not recommend Lennar.

I bought Lennar Home Second time. Once I moved in the New house. After one month later so many quality issues are appeared in this house. when I did the service request. The Customer service Representative are so unprofessional and they are omitting the reputation of Lennar Home Builder. They are just making the customer upset rather than help them. I recommend all my Friends and relatives not to buy any Lennar Homes in Future. its Quality and services are very low day by day. Investing money to buy Lennar Home is now Powering water on the sand.

The only "good" experience was dealing with the professionalism of the sales and title teams. The mortgage team and the builders after you've closed are by far the worst home buying experience I've had.

From our first engagement with Debra (where she talked to me like a moron who doesn't understand interest rates, despite the fact that I have a master's degree in economics) to our final walk through with Jon (where the construction manager tried to tell me that the cabinets were 'fine' even though one of the doors was the wrong size, a problem I had flagged three times for them), my experience with Lennar was sub-standard! The builder failed to communicate that they didn't have a water meter for our home, so we were stuck living with my parents for a month while we waited. After we moved in the oven and the refrigerated broke, which Lennar employees said was pretty standard. Since moving in ~2 months ago, the HOA has already raised rates while failing to plow the roads or communicate about when certain amenities will be open. It's actually astounding how frequently Lennar bungles what are straightforward parts of their job. ... More

Lennar mortgage was misleading during the application process, the home is built with poor quality, items were stolen out of the home after under contract to buy, lennar mortgage closing agent did not provide the original mortgage note or security instrument for my records. They also got an advance on my security instrument for the full maturity amount and are now trying to hide the money they received from the Federal Reserve bank while still charging me monthly payments. Not to mention I closed with Lennar, so explain why Experian says Eagle Mortgage, and Equifax says American Universal Mortgage.. I'll wait.. ... More

The underwriter ignored us for two weeks. Therefor our loan was delayed by 3 weeks. Closing docs were approved on the day of closing! Horrible. Any issues were not handled right away. I was told the water bill for water for the grass that I do not want on the side of the home would be $30. It was $136! I was told HOA would take over the grass. They did not. HOA is non responsive. Took two weeks to get hold of anyone. Took over a month to set everything us. Horrible experience! I was ripped off on the price too. Same home sold for 17k less and also does not have grass on the side of the home! I do not want the grass. ... More

As soon as we signed the contract, it all went downhill…Lennar struggled and still have not completed items from the Home Celebration walk. You need to chase them to complete otherwise Lennar tries to close the items without completing. Condescending attitude while you bring outstanding items even if it is evident the items are just not completed or do not comply with industry standards.

I purchased a house from Lennar in the Harvest Ridge Community, Aurora, CO 80018, and my experience has been nothing short of terrible. Dealing with the sales associates and other representatives from Lennar has been a nightmare. My journey with them began in October 2023, and I booked my house in December 2023 with a closing date set for the end of February. Unfortunately, I encountered some delays in obtaining a few necessary documents from my office. Instead of understanding my situation and the six months I had already invested working with them, Lennar's staff chose to harass me relentlessly. They showed no empathy or human decency during this difficult time. Rather than offering any support or understanding, they saw my predicament as an opportunity to exploit me and my spouse. They imposed a hefty fine of 1% plus an additional $700, showing a complete lack of respect and basic humanity. I cannot believe I was dealing with such cold-hearted and unscrupulous individuals. Lennar's behavior was pathetic and inhumane. I strongly advise anyone considering purchasing a home in the Denver area to steer clear of this company. Save yourself the trouble and work with more reputable builders. I had plans to buy another home, and I am now working with different builders who have shown me what professional and humane service truly looks like. Avoid Lennar at all costs and protect yourself from their crook behavior. ... More

I have serious concern on price transparency and also the structure and material used . The garage does not have proper structure to park two cars. The stairs from the garage to the main floor is quite elongated. No washer and drawer are included in that package while this was known but when compared with other property seller near by there are better deal available. I don’t think I’m gonnna recommended Lennar to anyone.

The local contractors did a good job, however Lennar as a company cuts corners everywhere and use bad products. They short change at the dumbest opportunities, like a thermostat. All around bad, the best part is that the actual local contractors can come after you buy and then make everything right.

As our customer services rep said when I showed him the corners that aren’t square and the garage frame being crooked. “ it’s a production home not a custom home” That’s a summary how our whole experience have been with Lennar. Things just aren’t right, square or straight.

Terrible experience. Total junk! Don’t waste your time! False promises just too sell a house!

The quality of home is one of the worst new builds I have ever seen. Lvp floors are not level all over the house and feel extremely hollow because they are floating floors. They make noises with every step and are really loud. Drywall is bowed all over the place, baseboards are also bowed all over the place, counter top island is also crooked and not straight, paint job is terrible and sticking and peeling everywhere, paint and drywallis cracking in every window, the paint is not smooth and feels like sandpaper, touch up paint is a completely different color being used in the house when they "fixed" items during closing. Carpet seams showing (which we were lied to saying it was not a seam, however further inspection shows it is a seam), also drywall seams showing, exhaust vents leak when raining, hvac shakes the whole entire house, noises all over the home. Walls are extremely thin with no noise dampening and water can be heard draining throughout the house. Subfloor feels like its not nailed to anything. Worst part is, these are all supposedly "normal" and within standards. I have yet to see a part of the house that looks normal. Quality control seems to be lacking and the responsive to issues is also almost non-existent. The worst part about the home would be the bowed walls and crooked baseboards and the floors as they are extremely un-level, and feels like youre walking on lumps with every step. The warranty system for the home is also one of the worst as alot of fixes are one-time fixes for the year. If you have issues with the home the moment you move in, you will have to deal with the issues until the one year comes up. ... More

Very bad I have no word to explain!!!

Usually I don’t do reviews unless it’s really demanding. Here goes my 2 cents Sales Initially it all started off well. I had another rep assigned just before closing as the previous rep left Lennar. And this new rep is rude and arrogant. I’m glad I don’t have to work a lot with the new rep besides some electronic paper work. In fact I never met the new rep. I wonder how someone with this attitude survives in this role. Mortgage This was smooth. As a first time home buyer I had a lot of unknowns and thus confusion. Rio was patient and took time to explain everything in detail and even repeated twice at times. He is a true customer centric person. Closing Let's start with positives, closing manager Jenny is extraordinary. She’s very understanding and a true gold star. Sadly everything except the closing manager(Jenny) is awful. Identified many issues during the walk through. Also gave the list from private inspection and only few were addressed. Some major things were fixed only at 7pm on the closing date which is still an issue today. Unlike other builders there is no closing ceremony. Lately I learnt that actually there were ceremonies for others. May be a bias(?). Closing was moved with very short notice leading to an unnecessary day off from work. I’m kind of forced to close as planned by the business irrespective of issues and even threatened that If I won’t close on time then I have to pay a certain percentage each day of delay. I feel everything was just rushed to meet closing date/targets trading off construction quality and customer experience. Just to understand the seriousness of the quality concern I’ll give a couple of examples. An uneven/non straight wall. Pillars at the front are not built as per the plan and only partially corrected after I noticed & asked. (You may think I’m exaggerating/overreacting but I have email communication for everything I stated above if needed) Warranty This is another disaster. Fixing issues identified during the walk through created another new set. I was promised those will be addressed at the earliest after the close. Yet I’m still here raising tickets and waiting forever for the issues to be fixed. Overall it’s NOT such a great experience. If given a chance I would rethink my decision. ... More

I knew I felt hesitant about closing on the house the day of closing, and now I regret choosing Lennar. At this point, I can confidently say that I would not recommend to family or friends. We completed a walkthrough on the house and spent hours putting blue tape on poor quality issues, only to have a small amount of it fixed by day of closing. When this was expressed, warranty rep and supervisor probably worried we would back out, called people out ASAP to fix issues on the spot while we drove to our closing appointment. To my surprise, everyone left with all the work untouched and at that point it was too late because closing was finalized. Since that moment, I felt that fixing my house would become an issue as they can't schedule till weeks out and I did not realize what a waste of time it would become. I tried to be patient over the many issues I faced; MULTIPLE missed appointments, they give you a 8am-12pm appointment time slot, then sometimes don't show up. I spent many of my days off, waking up early and waiting on people to come. People even show up without an appointment on random days when I'm not home. Poor communication. Flooring people missed two appointments..but then on the third one they were able to fix the floors which was great. I did not use my main shower for the first 3 weeks after closing due to poor quality and holes in shower tiles. Painters don't take off shoes when entering home to go upstairs on carpet. I had electricians come fix my outlets and I asked painters to take covers off before painting and they ignored my request and painted over it, making it very unsightly. When I asked them why they didn't take the covers off, he laughed at me and said "its never going to be perfect". I don't expect perfect but I would hope for BASIC quality for the price of the house, not a giant outlet with goopy paint. I would honestly do it myself if Jake brought over the can of paint he said he would give me but never did due to a family emergency. I try to appreciate all the work they've done so far, but I wonder how things would've been different with better quality, efficiency, and communication. Cabinets are all dented/scratched, they touch it up and they still look bad.. still in the process of replacing some doors. The list goes on. Jake was excellent at addressing most of my concerns and responded in a timely manner, but he had a family matter with time off work and I had to resubmit all my claims which further delayed the whole process. What got me to write this review today? Another missed appointment and no communication about it. I always see bad reviews about Lennar online, but I was hoping this community would have been different, very disappointed. ... More

Scott is trying to resolve the too numerous to count issues and is the only positive for Lennar I would be happy to expand but this has not been what I would have wanted or expected

This builder should not be in business, I would never recommend Lennar to anyone.

Very bad especially sales person and construction manager. They need professional trainings how to deal and satisfy customers.

Lennar provided the day for closing and there were a lot of items that were not completed/resolved prior to moving even though it was promised thet would be completed before closing. It’s difficult to get any responses from them to resolve outstanding issues and when they provide a date they don’t stick to it.