Lennar Reviews in Jacksonville St. Augustine, FL

I expected a much better quality home for $400,000. Walls were painted poorly. There were baseboards that weren't painted very well. The exterior of the house was dirty even though it was supposed to have been pressure washed the day before closing. My rear slider doors were scratched. While the warranty people were very responsive, it's been a fight to get things covered.

Ryan has been extremely responsive, patient, knowledgeable and helpful. Carlos is always there to answer our questions and always makes time for us.

was good on time with the appointment

i bought a readily available home. i noticed even before the independent inspection, Lennar had taped areas around the house where they had already identified things to fix. The inspection/remediation process was a bit confusing as the documents signed did not have all the fixes from the report but in the end all was addressed. Any follow up was done swiftly.

This is the 5th home I've purchased. I am satisfied with Lennar.

On time. On budget. From point of sale through closing and beyond, Lennar has proven to be an exceptional company to work with. Thank you!

Jaist and Danny have been wonderful to deal with on repairs and information as well.

Good customer care! Nice community!

Very good builders with great follow up!!

We are still in Awe of our new home. We never thought we would have a new home built from the ground up. We thank GOD for allowing us to own one of the Beautiful Lennar homes.

I have a four bedroom home and it’s still too small. The bedrooms are so small 10 by tens are a waste of time you can’t even fit decent furniture trying to put a queen size bed and a dresser. There’s no space for anything else. I think it’s ridiculous and it should be against the law to build such a small room for someone to live in just my personal opinion.

Three-Star Review We recently received the keys to our new home and were excited to start moving in, but unfortunately the first thing we had to do was clean the entire house ourselves. It was very disappointing to find that the home hadn’t been cleaned before our walkthrough or move-in. As we’ve settled in, we’ve also noticed several small details around the home that don’t reflect the level of quality we expected. None of these issues are huge on their own, but together they’ve left us feeling less impressed with the overall finish. We still appreciate finally being in our new home, but the experience would have been much better with more attention to detail and proper cleaning prior to move-in. ... More

They build a home, not a custom home

My overall experience was great until we moved in. We found a couple of issues (a chipped tile and a couple of drywall issues) the superintendent came by took pictures and submitted a work order and that was the last time that we heard anything from Lennar.

This my best decision l made, l feel happy and comfortable.

Overall a great experience as a first homeowner

Lennar’s staff are exceptional. Unfortunately, they are dealing with too many workmanship issues that are not corrected by the trades at final inspection. It is evident that the CM, quality control and sales force have learned to accept a “production” standard that for most buyers is totally unacceptable to a buyer. Buyers expect quality workmanship when purchasing a home. Many defects have been corrected but more have materialized since occupancy. We are certain Lennar will fix the defects but it is disheartening to have to chase problems down.

Our overall experience has been very good. The staff is responsive and helpful. Our construction manager is beyond excellent. We realize that Lennar is not a custom builder. However there are a few items that should be offered as an option. The appliances are not reflective of the quality reputation the builder continues to enjoy. We would recommend Lennar to anyone looking to buy a new home.

The overall home buying experience with Lennar was very positive. Everyone we worked with from our initial contact through closing was knowledgeable, professional and courteous. Being kept informed of the status of each step of the home buying process is important to me and the Lennar team did a good job of doing that. They responded back quickly with any questions they couldn’t immediately answer and didn’t make me continue to call them for that information.

House is nice. A lot to pull together to make it perfect. Lennar has been very good at warranty fixes.

We love our new home! The lennar "everything included" is a great initiative and provides lot of value without nickel and diming you. There needs to be more supervision and attention to detail - workers overlook many things which have to be addressed later. Customer service post buy is great.

Appearance of house is beautiful, and rooms are bright and spacious. Personnel are friendly and accommodating.

Be careful that you review all the promises that they make to you on the home. Review with the sales agent verbally any issues that you have and get them to put into writing any promises made. Review the extras in the house and make sure you get them when the house is completed. Find out exactly who will be handling any issues that arise. The walk through is important and put in writing what needs to be done and have their person sign for it. Verbal issues just disappear as does the rep they send with you. Make sure they review and meet with you to get the keys and the complex rules.

Customer service is terrible. They deny you repairs in your home. Not happy with customer service repairs. It is a struggle.

Care about customer concerns.