Lennar Reviews in Lakeland Winter Haven, FL

We were initially not going to respond to this email because we did not want to say anything negative about anyone. However, after receiving your second request, we decided it was important to share our experience honestly and respectfully. We will start with the positive aspects of our experience. We found the financial portion of the process to be relatively easy, largely because we were cash buyers and therefore did not have the stress of qualifying for financing or dealing with financing-related issues. That part of the process was smooth. We also love the layout of our home and are very happy to have a beautiful lake *****. Having said that, we have experienced several significant issues that have left us very disappointed with the overall customer service and post-sale experience. First, we were surprised by the lack of professionalism displayed by some of the employees. Our sales representative made it very clear that she did not want to be contacted after we signed the purchase contract. At one point, our concierge contacted her with a question because she did not know the answer. The sales representative subsequently called us and spoke to us in an extremely aggressive and inappropriate manner, making it clear that she did not want to be contacted, particularly because she was preparing to leave for vacation. I explained that we had not contacted her directly and that the concierge had reached out because she did not have the information needed to answer our question. I have never been spoken to in that manner by someone assisting with the purchase of a home, and I ultimately chose not to continue the conversation with her. Second, we were very disappointed to discover that our new appliances had been used by construction workers during the building process. When we conducted our walkthrough, we found that the refrigerator and microwave were dirty, and there were food and drinks left inside the refrigerator. We purchased a new home and expected our appliances to be new and unused. Instead, our home had apparently been used as a break room during construction. We found this extremely disappointing and were left wondering how else our home may have been used during construction. Third, we experienced a significant problem with the washing machine installation that resulted in water damage. When the washing machine was installed, the water hose was not properly attached. When we ran our first load of laundry, water spilled throughout the laundry room and into the attached bedroom and bathroom. The carpet was completely soaked. Trying to get someone to come out and address the problem was extremely frustrating. Initially, we received no response. When someone finally came out, the carpet was pulled up and fans were placed to dry the area. However, when the carpet was put back down, it was not properly stretched and secured, leaving visible gaps between the baseboards and the carpet. We immediately reported the problem, but our concerns were not addressed. To this day, the carpet has still not been properly repaired. This unresolved issue has also resulted in an infestation of pincher bugs entering the room through the areas around the improperly secured carpet. Despite reporting this problem to the builder team, we have still not received an adequate response or resolution. We have also raised concerns regarding the tree planted in our front yard. We were informed that the tree planted there has invasive root characteristics and should be replaced. We brought this concern to the builder team's attention, but to date, we have not received a response or resolution regarding the tree. Another unresolved issue is paint splatter on the bedroom carpets. We reported this to the builder team as well, but again, we have not received a response or had the issue addressed. We understand that there can be issues and imperfections when purchasing a newly constructed home. What we did not expect was to have legitimate concerns repeatedly reported and then receive little or no follow-up from the builder team. The most frustrating part of this experience has not simply been the problems themselves, but the difficulty in getting anyone to take responsibility for addressing them. We purchased a new home with the expectation that construction-related issues would be handled professionally and promptly. Instead, trying to get these problems resolved has been stressful, frustrating, and extremely disappointing. Based on our experience, I do not believe I would ever purchase another Lennar home. More importantly, I would not feel comfortable recommending Lennar to someone else in good conscience. The home itself has many qualities that we love, but the lack of professionalism, communication, and follow-through after the sale has significantly diminished our overall experience. ... More

[TRANSLATED FROM ES] Everything and the comfort of home

It was truely a challenge working with multiple unconnected departments. Even the cocierge was not helpful during the overall process. While my overall experience was negative, i must acknowledge some positive experience. The builder contact, the sales person were very responsive. The warranty process reporting leaves a lot to be desired. To date I still have a faulty AC unit showing signs of rust after a month. I remain concerned as this is the second time for the same problem. If it is not monitored ant it occurs, it is possible that the ceiling in the hallway can become soaked and fall. Additionally, moles can develop if the problem continues. It is unacceptable that a container must be placed to catch overflow water. ... More

Horrible experience intend to give bad reviews on google.

They should request documents 120 days out from closing, so that you do not have to go through process twice . Also the walls are not insulated and I can hear everything In the ***** model.

I overall loved my sales person Danielle but the team over at the closing in Orlando can do a way better job. Again please knoow what their penanlty charges for not closing on a date they set. I'm still upset about that over 3k charge.

A new house with many unresolved issues. We were told many problems would be fixed after the closet was installed; we finished the closet and submitted service requests with photos, but for the most part, they just ignore us. The quality of the materials used is terrible: a bedroom door fell on my 5-year-old child because the screw used was tiny; the mirrors aren't properly glued down and shift around; the refrigerator and dishwasher doors are ***** and misaligned, yet no one fixes them; the oven and kitchen outlets don't work, and no one fixes them. We've had four plumbing issues in just one month—not to mention the lawn, which they removed but never restored. The paint is peeling off the walls, the bathroom sink sealant comes off in our hands, the flooring has several defects, the closet issues remain unfixed, and the blinds are *****... ... More

Quite a jarring and eye-opening experience. I could have spent my time better eating yards like a goat for the way we were treated once put into the "system" it's completely a **** show. You do what they ask but you're not really in the neighborhood they want you in and they are not going to tell you that your kind should be across town for the "system" to approve you. The originators and humans in the company have no power to stop the "system" #argawityamammy

My terrible experience

I think the homes are great, but the contractor needs to pay more attention to keeping the community clean. I constantly find trash on the streets. I understand the community is still under construction; however, that is not an excuse for leaving bottles, food containers, and other litter outside the trash cans. Keeping the area clean should be a priority throughout the construction process. The litter is already clogging storm drains and sewer inlets, creating an is***** that could easily be prevented with better housekeeping.

The finance officers are lazy and don’t do their job. The quality manager makes excuses for every single finding not up to standards. The closing finance officer never reviewed the final numbers with me and sent me straight to notary to sign all the papers. A HORRIBLE EXPERIENCE ALL THE WAY. I loved *****. I have nothing nice to say about anyone else.

[TRANSLATED FROM ES] We filed several complaints. The repair on the property, specifically on the wall, never addressed our ***** case; we called but received no response.

Working with Team Lennar was an incredible experience. I want to extend my sincere thanks to Marlee, Chad, Rich, Christine, Margaret, and Kenny for their exceptional support throughout the process. Thank you all for helping me turn my dream of owning a beautiful home into a reality.

Overall the processes was ok. Double check the HOA rules as our sale person gave us a few wrong answers. Sometimes the staff were slow to response on questions. Finally while we have not had large issues you can see that the building process is rushed and not the best workmanship. There are many little details that could have been done better. Blocking, electrical outlets, and wall pass through for wall mounted tvs should be the norm now but were not included.

Excelente experiencia muy buena relación calidad precio calidad precio de los inmuebles?

Lennar is a very reputable company with extremely high quality standards and excellent customer service. They provided us with a unique and supportive experience from the moment we started the purchase process until we received the keys. Thank you, Lennar! We love our 6-bedroom home in Likeland. If you are buying, Lennar is the best choice. Lennar, my family thanks you. Thank you so much, Lennar!

Entire process went smoothly, Everyone involved in the was always available to answer any of my questions. I’ve owned a Lennar home in the past. The home included a ring camera. The new home does not..which would have been nice.

recently purchased a home in polk county area , new community just built and when i went to inquire of a property i told the salesperson i wanted a home on the end he told me they not building anymore homes in the area i selected so few months in as i got a home i really wasnt happy i noticed that they built 3 more homes that was last, so he lied, after i closed on the home we experienced the air conditioning wasnt working after we moved in i went through 8 lennar people to explain my situation this was the worse awful experience i have ever went through as a first time buyer, my family had no where to go couldnt live in a hot house i paid for hotel for a whole week and the people at lennar had no sympathy, compassion, or interest to esculate the issue, finally after fix now the door bell is misfunctioning my home on the entire block is having muiltple issues, this is not professional, very dissatisfied you called the company goes to voice mail no reply, its so horrible to treat clients that as invested their hardworking life savings and buy a home from a well known developer and receive such horrible service... ... More

“My overall experience buying a Lennar home in Wind Meadows South has been very positive. The homebuying process was smooth, and the sales team kept us informed throughout each step. We appreciate the modern floor plan, included features, and overall value compared to other builders in the area. The workmanship and materials have been good overall, with only a few minor issues that are common with new construction. Lennar’s team was responsive in addressing punch-list items after move-in, and communication was generally solid. No builder is perfect, but our experience has been a positive one, and we’re happy with our new home and community.” ... More

Make sure you do your own math. Assembly line experience.(You are not my problem mentality after every step). No accountability for keys if you do RON CLOSING.

I made an appointment to look at a model home. Upon arriving, Jeanette was the rep we met but she was not friendly in greeting us and the schedule for other reps were messed up so we were handed to her last minute. She rushed us to sign the earnest money deposit but glad for my realtor for sticking up for us to not signing it right away. She also misspelled our names after telling her it was wrong multiple times. Shaun was the home concierge. Besides the opening emails, she had poor communication. My realtor and I could not reach her when we had questions. She also did not let us know the second home inspection was delayed until 10 minutes before the appointment so we wasted our time to come out to the house for nothing. I had to double check every future appointment being made. Amber was the mortgage originator. She was great in the beginning but stopped responding when we had issues. She stepped in the day before closing to push our loan through. When I had questions after the closing on how to pay or who to contact, there was no communication whatsoever. Johnathan was the loan processor. He made an issue about the lady bird deed that didnt apply to our loan and wasted two weeks of going back and forth about it. His communication was the worst and then to find out he left the job made us furious knowing that he didnt care. Michelle was the next loan processor that was assigned to us. We explained the whole situation and stated that we would pay all bills at closing but none of that mattered. We ended up making double payments for our bills because of billing statements were not available. Jamal was the quality control manager. He was nice at first and explained everything but he didnt let us know the reason why we were there - to blue tape flaws. Once we started doing blue tape, he was getting aggravated and was rushing us after 1 hour. He also didnt let us know about the second home inspection delay 10 minutes before the appointment. The second home inspection he told us we couldn't use a flashlight during the home inspection and to stand 6 feet away while inspecting despite using one during the first home inspection and didnt say anything. He ensured us that everything would be fixed before closing (small details were not fixed before closing). The last home inspection, I asked for the front door to be locked once the little details were supposed to be finished but upon arriving after collecting keys, the front door and patio door was not locked. We were told that doors would be locked once everything was signed off per rep, concierge, and quality control manager. Upon collecting keys, a rep said Jeanette would gift us a house warming gift that all reps do for buyers - we have never received anything after closing on the house. During the first night, water leaked through the first floor ceiling vent from the second floor bathtub. The result was the shower walls were not installed correctly. The hot water heater leaked for a couple weeks. Hot water lasts about 15 minutes and going to put a ticket in for that. The third party vendor plumbers were horrible, the third party remediation team was great, and the lennar customer care (after closing) have been helpful so far. Overall, horrible communication even when we bought the house as is and didnt pick designs or upgrades. After closing and closer inspection, materials used are usually for rentals. The only reason we bought the house was because the numbers were right for a 5 bed 2.5 bath house compared to other local cities. Would we buy another Lennar? It's a no for now but if a future opportunity opens, maybe for rental but not a forever home. ... More

I will N E V E R attempt to buy anything from these people again they are a scam they took half of my escrow after going through the whole process of being approved than not.

We had an excellent experience purchasing our new Lennar home thanks to Octavio. From the very beginning, he was professional, knowledgeable, patient, and always willing to help with every question we had throughout the process. He made everything smooth and stress-free, and we truly appreciated his honesty, communication, and dedication.

Really bad experience with Lennar, Lack information, can’t find people to help and it’s frustrating experience that I have with Lennar Team when I was in the closing, now I have my inspection and no body wants to help me, before the closing they told me everything be ok if some thing coming wrong with the inspection they will fixed and now they don’t want to hep me. Really bad experience And not happy and never recommended

It was good experience, helpful for first time buyers