Lennar Reviews in Lakeland Winter Haven, FL

Be very careful. Dot the eyes and cross the tees. STAY ON TOP OF YOUR LENNAR MORTGAGE BROKER AND TITLE CLOSER- AS YOU ARE JUST A NUMBER. Unresponsive after the sale. I am sure this will not get posted!

The quality of the job is not good as it was expected. They’re pushing you to extend to meet their goal even though the house is not ready yet to closed

We purchased our home sight unseen and just got the virtual walk thru since there were no models available to view. At our first walk thru there were a lot of items that needed to be fixed or repaired. I was assured they would be fixed by closing in 7 days. I had to wire the money before closing so it would be funded. Lennar extended closing by a week so we had to pay for additional housing. The day before closing we did our final walk thru. The blue tape was still everywhere and not move in ready at all. We were assured everything would get done with no questions asked after the fact. Once we closed it became such work and hassle to get anything. The new home rep was so helpful but his hands are tied when management says something different. We have been closed on the home for 6 months and still have work needed to be completed, and still haven’t move our furniture in. We have been living on bare minimum in what feels like a construction zone. There is still paint and texture all over the light switches and floors, and not to mention the beautiful blue tape everywhere! I’m now having problems with Lennar approving items clearly needing addressed being done. I paid extra to have a screen enclosure added to my back patio. Per the virtual walk Thru it is placed in a location that allows for patio furniture on both sides of the sliding door since the patio is pours very small and narrow. Well they put the door in the wrong location and refuse to fix the placement. Lennar management said I can pay to fix it. So the patio and lanai I paid extra for is unusable unless you want to go stand out there. I can’t believe on almost a half a million dollar home they would let a customer move into a not move in ready home and then argue about doing things after closing. I’ve been selling real estate in this area for 14 years and have sold many Lennar homes with a great experience for my clients. Unfortunately their quality and customer service has changed and is very disappointing. Please don’t close with items to be fixed….you’ll end up fighting for months! I can’t have a house warming party because the home isn’t even ready. So upsetting. ... More

This is actually a really good efficient home, the problem is the finish work is horrible. They really need to have strong leaders to hold their sub contractors to a higher standard. You just can't push everything off to warranty and inconvenience the new home owner that have to wait on contractors to show up, if they show up and the extra mess it causes after you have already moved in. We love our home we really do great layout energy efficient, but all the extra time and mess to go through after you close is ridiculous. It is 3 months after we closed and we still have a ton of items on our list that still need to be fixed. I am cutting them some slack because I know the labor shortage that is out there, but having to be at home for a 4 hour window and no one show up is totally unacceptable. No call no nothing just a no SHOW. I will say they are trying to get it all fixed but it is just not the right way to do it. ... More

I quite disappointed in what I'm learning about the vacation home part of the community. Very noisy, crime, etc.

I just do not even have the endurance to go into it. Paid a lot of money for a new home with numerous fixable issues. It is a great home, it has a lot of great features and very high quality materials—craftsmanship has flaws that could have been avoided but more importantly could be fixed if Lennar would just stop making excuses. The part that disappointed me most was the horrible customer service, failed transition and zero welcome by Lennar into our new home.

There were no lights fixtures in any of the bedrooms no towel bars in any of the bathrooms the painting was sloppy the cocking & plater was sloppy I expected more for as much as this house cost

My experience has being unbelievably horrifying. And that’s saying the least. 2nd day moving into the house, a major leak started from a less than par poor job done on the upstairs bathroom. Leak went into the kitchen. Then it went down from there, from broken leading faucet, landscape mishap, broken things everywhere. Just a disappointing experience that’s distasteful.

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

The home loan experience was horrible with lennar. So many issues with the house after 60 days and still not resolved. Hopefully they will come and fix some issues soon. Some repairs are still waiting to get fixed and I’m sure they already forgot what ones. They told me after 30 days the painters will come in and do a touch up. Still have not seen them yet. My wife went and bought a bucket of paint to do our own touch ups. Not happy about that at all. Poor craftsman ship with the home in general.

You can`t see your head in front of you at night and the houses don`t come with outside garage lights. The sprinkler system isn`t set to spray the grass in places. The yard itself isn`t level and lumpy all over. Brand new community with renters already. Mail box issues from day one. I`m not a fan at this point.

I was promised a lot of things I never got, paint color, flooring, special water heater... even though it was on my contract, they just reduced the price of the home to settle me down.

The process of picking out and paying for the home was simple enough however the contact for using lennar mortgage and getting the unfinished work completed has been another story. Lennar pushes incentives to close quicker but did not use them, I ask to buy down the rate but all they did was 1/8 point leaving over $10k of incentive unused. The other item pushing the close was that the property was unfinished and I have yet to hear back on when it will be completed. Lennar needs to have better customer service!

The full process is a pain, from the sales agent, unresponsive, to the closing. I still have some unresolved issues. Only the two o three people in the CUstomer Service area, like Mr Delgado, communicated with me and tried to solve some major issues

It was shared with us that our closing date was moved up due to Lennar’s goal to have 12 homes completed for the quarter. As a consequence, the home was not prepared for the final walk through due to incomplete or poorly completed work. Our realtor had to intervene on our behalf several times to ensure we were sold a home safe enough for occupancy. Paint was on the carpet, dirt from construction was everywhere in the home, the garage was not placed correctly on the track and still remains the same more than 30 days from time of closing, outlet coverings were missing, miscellaneous extra hardware was left in drawers, there were numerous holes in the walls with visible spider webs and ants crawling out. There is still construction underway and a worker threw the protective paint covering from the adjacent house onto our fence. We informed the on-site manager and more than a week later, the paint remains on our fence. This by far has been my most house buying experience. ... More

I really hate to speak poorly of any company but I do wish that someone has warned me about Lennar. They are a big company building lots of houses and it’s easy to get lost. They have lots of small divisions each of which own an element of your selling/building/closing experience. It was really hard to know who to call for what or how to get updates (we lived out of state). The final walk through and resolution of outstanding issues was terrible! I can’t recommend them in good conscience.

In the beginning Lennar was very helpful obviously trying to earn our business and sell us a house however after moving in all the trouble started. Poor workmanship in the house, getting issues resolved took weeks, it is sometimes impossible to get someone to help you schedule repairs. Community is poorly managed, Lennar literally sells to anyone community is heavy investor properties which has led to many issues with compliance. It was clear to us that Lennar only cares about making money. The support we received has been terrible since we moved in. The house has many problems clearly from the poor work and cheap materials used. Unfortunately I am not happy with my purchase with Lennar and would not recommend to family or friends. ... More

I do not think that I can be fair enough to complete this survey at this point and time until my complaints have been resolved.

When we first looked at the home we noticed that there was a large crack in the driveway concrete. When we showed up for the walk through the cracked concrete was replaced with new concrete which is a complete different color from the original. Crazy thing is they only needed to replace one section (1/6) and they did 2/3 of the driveway so now the driveway looks like a patch up job. Lennar DECLINED my request to fix the problem stating that they are not responsible if there is any staining or discoloration of the concrete driveway!!! I can not believe that LENNAR would allow this patchwork driveway to be something visible to potential buyers in the community!! Someone in the corporate office needs to see this and correct the house of many colored concrete. Driveway/sidewalks/entry all have a different color concrete not to mention the footprints and dried concrete drippings on the surface. I would like to also mention that there is concrete blown on my house from the construction company when they blew concrete onto the houses on both sides. No one has even tried to clean up the mess. I would NOT recommend LENNAR homes to any of my family or friends nor people who drive by and ask about buying here!!! Very unsatisfied with LENNAR ... More

I would never recommend this builder to anyone because they sacrifice quality for quantity. I’ve never experienced anything like I have with Lennar. It’s sad that no one even seems to care.

Where to begin? When we started the process everything was on point and the communication with the seller was awesome. After we signed the contract in February they promised us the completion date was going to be between July and August. It wasn't until November that we finally got our home. The seller didn't even answer on time; sometimes I was ignored for days. Not even Lennar customer service was able to help me get the answers I wanted. No answer for the solar, the process, the delays... nothing. On top of that Lennar Mortgage was even worse; no communication at all!!! It was a painful experience from start to finish. Even at closing, my house didn't have all the doors in place. Caulkin, plumbing, painting, and flooring issues from day one. They even planted a dead tree in front of my house and it's still there. I have opened around 10 tickets since November and will keep doing it since every day there's a new minor issue with the home. I will never recommend anyone to buy from Lennar!!! ... More

Regarding the purchase process, the organization is very bad, they approved my credit knowing the conditions of my immigration status, and when they were going to give me the house one day before signing, they rejected my credit for something they already knew from the beginning, they asked for any type of identification and papers that no other lender asks for, regarding the house, the paint is very bad, the finishes and doors are of poor quality, they did not give me alarm systems, regarding the Guarantees have responded quickly, but the paint people continue to do a bad job, but regarding the guarantees, Lennar has tried to solve the problems quickly. ... More

My experience with purchasing this home has been nothing but frustrating. Their communication amongst the different departments need a lot of work. Be very diligent with who you work with,. Their underwriting department has “dropped the ball” and seems to be very disorganized. I Have been in my home for almost two months but have not been able to enjoy it because there are constant issues almost every week. Most of the issues could have been taken care of if I had the opportunity to do a walkthrough before closing (which I was told would happen) - instead my walkthrough and closing were on the same day. I love the home, but have not been able to enjoy because of the issues. ... More

Lennar provides one of the lowest price-per-square-foot homes in our area. That is the best part of our home buying experience with them. I advise you to carefully read the contract before signing it. Lennar Mortgage was unprofessional in many ways during our buying process. They leaked our private information to other parties. The mortgage agent was unorganized and falsely accused us of withholding financial information. Make sure you carefully inspect the home during the final walk-throughs. Our "fix-it" list, which was to be completed before the final walk-through, was unfinished and we had to debate with the superintendent to get them to clean up paint that had been spilled throughout the second story of the home. After closing and living in the home for a couple of weeks we found some more issues. Our living room was wired incorrectly. The sinks in the second-floor bathrooms were leaking immediately after we closed. They cut the granite countertops incorrectly causing the sinks to leak around the base of the faucet. The solution was to try another faucet and a lot of caulk. The faucet is the incorrect type for the countertop. It's not leaking anymore, but it's still not built correctly. Our sliding glass door handle just fell off last week (after 2 months of use). Thankfully, all of these issues are covered under the warranty. What happens when that warranty ends? We will have to pay for the repairs. Considering the challenges we've encountered during our home-buying experience, I will not buy another home from Lennar. If you have other options for buying a home, then I suggest you buy from someone else. ... More

The people from Lennar promised me if I close the house they fix all the problems in the house in one week I did the closing and then start my nightmare to this guy’s . Do your job.