Lennar Reviews in Naples, FL

Very shoddy workmanship. Many problems. No response

I went thru 3 loan officers and each time had to resend my requested documents. So far my loan has been sold twice. We are on the 2nd company we pay our HOAs to. And a third construction manager, who is responsible for taking care of our warranty work. And I have only been in my house for 4 months. I love my house but as pretty as it looks, the quality of construction stinks. For example, came home to a flooded bathroom after a rain because the roof was leaking, they use a cheap flat paint that can’t be washed and gave me a coupon to get a gallon of matching paint for touch up but that paint is discontinued. I was told that when I moved in it would be spotless but the windows has not been cleaned (in fact I had to scrape paint off of them) and the clean them myself. The floors had not been cleaned after all the construction, so they did it as I was moving in all while slopping that dirty mop water on the walls and patio door glass. There was Paint on my bathroom vanity’s. 2 broken floor tiles…You know they saw that when they laid it. And the list goes on and on. Not to mention, I still can’t open my lanai door to the outside because the pavers are too high and it drags. And all my pavers have some non-removable stain on them. They powered washed them with some chemicals that did not remove the stains. And now supposed to come back and try it again. But the last time, water came into my garage and the front door and made one heck of a sandy mess for me to clean up. I love my new home but really scared of what I will continue to find. ... More

I closed on my house in May of 2019, and I have had issues with the workmanship of the building. The punch list that was submitted isn't even half done and it is now November 21 2019. Be aware of the lack of urgency once you close.

We had soooo many issues with Lennar Mortgage specifically, not the local company.

I would not recommend this builder. Throughout the process, they were unwilling to discuss or accommodate any changes, even reasonable ones. Several mistakes were made during construction, but instead of taking responsibility or working toward a fair solution, they refused to acknowledge them. The closing process was extremely difficult — they pushed to close three months before the original commitment date and showed no flexibility or willingness to work with the buyer. Overall, it was a frustrating and disappointing experience from start to finish.

Buying experience with Lennar is just painful from Loan process to closure. Lack of information and so much of confusion created by the Loan officer, Insurance and everything enroute including closure with so much confusion on when is closing until the day before. So many issues even after closure that I couldn't rent out for a month just to fix the umpteen number of issues that took repeated tickets to be created for AC etc. The only one that I should recognize for being better is Mike on the maintenance side that raised prompt tickets for resolution despite so many repeated occurrences. I am surprised how Lennar became so big construction company with so many incompetent people working as if in a Government organization not caring about customers. I hope not to work with them ever. It's a waste to write this review to spend time on Lennar. But I am still writing to ensure they change and give better user experience for future buyers. ... More

We had bad experience with lennar mortgage that at the last minute we closed with a high mortgage rate when we had months before to get paperwork all finished and a lower mortgage rate also we took off work to fly in for a final walk through but they didn’t know we were coming in and wasted our time and money to fly into town and hotel

The whole experience was a struggle from the start. The house was started and then sat for 2 months while nothing was done. I was given bogus reasons, like the lumber was stolen. Only to confirm later that wasn't the case. A manager had order the wrong lumber, instead of fixing it try to cover it up. Which led to further miscommunication and further delays. Two windows were installed completely broken. I pointed this out months in advance, the week of closing it was still unrepaired. Finally the day before it was fixed after I had to nearly threaten to sue the building manager. I wouldn't recommend building with Lennar, unless you really like the home and community. And if you do, be ready for a giant headache. ... More

I have owned over 20 homes through out the years and this is the worst experience thus far . I have been in the home over 6 weeks and still with a lot of unresolved issues . The last issue that happened yesterday is that they came to replaced the masters bedroom carpet and in the process they damaged the frame of the closet door and even forgot to put it back in it’s place . I will have to spend another day from my business schedule to wait for work men again. This is just not acceptable and the list goes on ….

Don't close until home is complete to your satisfaction.

Builder planted a dead palm that never grew one new leaf in 4 months and refuses to replace it. Horrible business on behalf of the warranty department. I understand that trees and plants are not USUALLY covered under warranty but when builder puts in a tree that NEVER TOOK, they should replace it.

Lennar Homes needs to be investigated for shady unethical business practices. They sold me a home that they appraised at $545,000 and 2 days after I closed they reduced the sales price for the same exact home for $495,000, $50,000 less than I paid 2 days prior. Not only that the quality and workmanship is so bad that I'm not sure its safe. The first night I went to turn the bathroom light on and the plate/cover came off and then got hit with a bolt of electricity that didn't feel good to say the least. House was infested with mice both dead and alive because every door had gaps.. Gutters that weren't attached. Bathrooms without lights, mirrors, towel racks. Settlement cracks etc etc. I'm not happy ... More

It has been nothing short of a nightmare! We hired a inspector who found 98 pages of work that was not done properly and reused damaged items such as doors and appliance,Every issue is being addressed slowly and costing us time and taking away the enjoyment of our new home,We have repairs daily!!! This is a brand new home and it should no be like this!!! We live on a construction site that some day we hope to call home.If we knew it was going to be like this we would have moved else where.SO SAD!

I am not happy with the home buying experience we have had with Lennar. There were many issues before closing on the house that needed to be addressed and although some were addressed it wasn’t done properly and at this time we are still having the same problems, our main concern is the Lennar contracts with companies that do not stand behind their work. The prime example is the pool, the pump was leaking prior to closing which was supposed to be fixed and to this day the pump is still leaking, the pool is leaking and we are footing the bill for high water consumption. The Ring doorbell was not installed properly and we get the run around from Lennar service who is asking us to contact the Ring Cie for a replacement when there is no issue with the doorbell but rather with the installation! It is very disappointing to spend over half a million dollars on a home of such poor craftsmanship. The house that was delivered to us is not the level of quality of the model home. ... More

So many disappointing examples of wastefulness. Throw away and redo just to make the cookie cutter process easier for Lennar. Terrible experience.

While the community is attractive, the builder takes 1000% of the enjoyment of owning a new home away from the buyer. From omitted items which are in the contract, to shoddy construction, to deceptively low HOA fees, Lennar is the champion of bait and switch.

The sales agent, Jamie, was very good. We had a good experience with her. Unfortunately, the construction manager, Chad, was not. He stopped communicating with us after closing. Very little of what we asked to be corrected actually got corrected. When defects were pointed out prior to closing, it was suggested that we submit warranty claims after closing. The construction manager's explanation was that the contractors who do the warranty work were better than the construction contractors Lennar uses to build homes. That is likely true - it would be very difficult for them to be worse! What they viewed as acceptable work was shocking to me. I won't go into detail here, but suffice it to say that in my opinion the overall quality of the construction was poor. Two pieces of advice if you are considering purchasing a Lennar home: (1) Absolutely get a home inspector; (2) Do not agree close until all items you have asked to be addressed have been corrected. ... More

Nothing about working with Lennar was easy or transparent. David with Lennar mortgage was the worst,

I would not recommend this company, especially Lennar Mortgage company, run ... The agent that wrote up our contract was not responsive, never knew when our units would be completed. Did not email any of our information after we closed. We had to beg to get things fixed, no follow up. The management companyis even worse, Access, not responsive to emails, or calls. My information was not put in the system correctly,never received a bill, took about 11 emails, hours on the phone to get our information corrected, like name, billing address etc. Just plain poor managment of the whole process. ... More

very regular route and very regular arrangements. very basic materials

This has been tiresome and disappointing all the way around from beginning to end. The salesperson misled us on when amenities would be completed, the unit wasn't finished even though we traveled a great distance for our closing & to move in, no one ever reached out to say it was delayed. Even after we moved in the work wasn't completed and was shoddy. In just 2 months we've had to constantly get into touch with them for issues (referred to warranty) and schedule workers to come. Yesterday 2 guys came to fix one thing and we discovered after they left they made a gash in the Sheetrock in the process .... it's always like 1 step forward 2 steps back. I cannot wait to sell and find another better quality built place. ... More

Horrible experience from beginning to end

was 2 days before closing and cosmetic issues were still not completed after i reminded them 2 wks in advance , they probably wouldn't have done anything if i had not been proactive , there was also 2 electrical issues that i didn;t find until after closing , unfinished wiring for the attic light the switch was never installed and 3 outlets would trip immediately when used , where is quality control ? How did this pass the county electrical inspector ? It took them at least 5 months to repair one of the 2 hot tubs , absolutely no excuse for that other than poor managementm , had to wait one week after closing to get the entrance gate barcode so i paid $400000 for a new villa and was not allowed to enter the community and then when i spoke with the HOA lady to finally get it she even admits that this is ridiculous that this has been that way since the beginning , every single person i met so far said the same thing happened to them ......Lennar only cares about the sale and not about the customers basic needs , they will tell you everything you want to hear until closing and then its another story ... More

My biggest issue was the low skill level of sub contractors with paint and chalking of trim. Over paint on door hinges was ridiculous! The chalking was applied in a haphazardly method Low quality level of appliances, especially washer/dryer and dishwasher! Issues presented were not attended to by construction manager. I literally had to chase him down around the development! Overall, it was a very poor experience.

recieved email to come to town for walk through before closing! was told the house was ready and we would close two days later!!! walked into home and it was a disaster, not cleaned punch list was terrible. it took 6 walk throughs to get to a reasonable close!!!!!! 5 weeks later! still waiting on items to be done that were promised by management!!! we were also going to buy another house that was my wifes dream home in the same community! but the experience with your company and lack of workmanship might derail the purchase! this is our second home with lennar and I was a contractor in indiana with lennar but your company always blames the subs and takes no responsibilty for your COMPANY!!!!! I WOULD NEVER RECOMMEND LENNAR AS A SUITABLE HOME BUILDER!!!!!!! ... More