Lennar Reviews in Naples, FL

I went with Lennar because I was under the impression it was a reputable company. The mortgage department is extremely unorganized causing a lot of unnecessary time, work, and stress. At closing, the end of June, there was a list of items still not complete. I was promised the items would be promptly addressed. As of today, 8/23, not one item has been taking care of. Would not recommend Lennar.

This our 3rd time buying a home, 2nd time buying a new build. We had to extend the closing date three times because the home wasnt finished. We did a walk-through before closing and gave a list to the builder of all the things that needed fixing. Some were cosmetic, but some were big deals such as the sofit was missing by the front door, the outside of the house needed to be painted (still gray with stucco), and the some doors didnt have hinges or locks. Nothing was fixed before closing and we were told someone would come during our first week. No one came for almost a month and only took care of the cosmetic things (re-caulking, etc). They then said since i already closed, everything else needed to be requested under the warranty because they need to prioritize finishing the other units. Where was that work ethic when it came to finishing my home? Ive since submitted the request via warranty and theyre getting fixed slowly but surely. ... More

Brand new house with a lot of issues.Severals. Wasting time doing claims to be cover by warranty. Staff don’t perform the right job on the site. Totally disappointed.

shoddy workmen ship, rushing to get things done, workers did not seem not to have any pride in their work.

the quality of work was very bad what you see on the model home was not what you get without saying one word about it, i do not recommend this builder to anyone

Horrible, unorganized, RUDE, sloppy, poor craftmenshio

3 month delay in closing, sales people throw in our face that they have 2 years to complete per state statutes. Cost us a lot of money for extended stay hotels and storage while they dragged their feet in getting the house built(and NO concessions at all). Wanted a pool home, none were available, with the huge delay, they could have incorporated it in the build. The sales person was always "we can't do that" Very poor customer service. The construction manager was great and the only bright spot in this transaction.

So many issues to fix. They forced me to close on the unit even though it wasn’t ready! Lennar kept my money since November!! The closing took place in February! I still have open tickets that haven’t been resolved. Not happy. Plus I was promised pools, restaurant, gym. Nothing had been built !! No Pool for us to use and it’s summer already. Terrible. Of course we are pushing full Maintenance:

It is obvious that Lennar is rushing to close their units and get the payment as soon as possible. Most condos are released with many deficiencies. At first the builder crew was responsive in attending some major finishing issues but after 3 months since closing they dont even answer calls or reply to messages. Very disappointing

Our overall experience was very disappointing. The contractors did very sloppy work. From the paint droppings all over the floor, to uneven handles on every kitchen cabinet, every outlet and switch cover crooked, broken pavers around pool. Uneven lawn with dead sod, irrigation system not approved by HOA. Uneven seam on granite counter top and the cheapest home appliances they could find. Lennar warranty service has only addressed 25% of our complaints and others work orders have been ignored.

Items in the home were removed without my knowledge, and when I questioned it after purchasing, I was told that they were removed. No one follows up after money is transferred .

We purchased in late April with being told a September finish//close. We sold our house and figured we would stay in an AirBnb from August until the September close. After relocating, the closing moved then to October, November, December, and then an actual close at the end of January. The contracts are written air tight to not cover any expenses from a “good faith estimate” of closing even when they have actual close dates given to you. We had to pay short term rental costs with some being in season here, with no reimbursement. We also had to actually find the short term rentals by ourselves. No help from Lennar at all. Excuse after excuse as to why there were delays. All we wanted was honesty with a close date and we would have gotten a true rental for 6 months instead of bleeding money for short term rentals .There is no way they should’ve said a September close if they knew what they were doing and then just keep moving it 1 month at a time 4 times. Just tell us the truth and not give false hope over and over. Everything inside is low grade material and the finish workmanship is low grade as well. If it wasn’t the community we wanted and the people in the community not so awesome, we would sell. Also, make sure you get in writing what is included in trim work. Several neighbors were told crown molding was included verbally by the salesperson and it was not. Buyer beware with Lennar. ... More

I closed on a townhouse on Dec. 30 and there were many problems (interior bifold doors missing, missing bath vanity, missing trim pieces, ants and spiders everywhere, etc) Plus, the overall job was extremely sloppy and unacceptable. I have spent the last two months trying to get the multitude of issues corrected so I can rent out the house. To date I have lost 2 months of rent. I had a guy come over to fix the weather strip on my front door and the door fell off because the two screws he used in each hinge (instead of 5 screws) were only half an inch long. I had a guy come over to fix a large gap in the front porch paver stones - he did a horrendous job and there is still a gap. I had a guy come over to look at the main floor bathroom pedestal sink which has a brown streak that is under the ceramic coat and he agreed that it its under the glaze and can't be removed....yesterday I got a call from another guy who said the first guy is new so he wants to try to get the brown streak out. Unbelievable.....How many guys need to look at it before they realize it's not removable - its part of the sink. The toilet installers used grout around the base of the toilets instead of caulking them, there's paint dripped all over the carpet because the painters don't use drop cloths, paint on the light fixtures in the bathrooms, paint on the switch plates, etc, etc. We've bought and sold many houses and have never seen such shoddy work. Im really disappointed that Lennar is continuing to put up townhouses all around my unit at a rapid rate yet can't find people to take care of their customers who have already paid for their home. P.S. There are bifold doors in boxes at my house for several weeks now and no one has come to paint them so they can be installed. ... More

Lazy and did the bare minimum when it came to supervision of subcontractors. It definitely shows in the final product. Quality and schedule both suffered. The quality is a C- at best and the schedule was non existent. Lennars best quality is the community that’s all, as far as a builder the peopl from start to finish do no justice for the brand. I would not recommend

Simply stated, our experience has been dreadful.

We have been given 6 different closing periods. We finally closed after being offered an incentive because you needed to close out their year end books. We still only have a TCO but no CO due to a list of 20 items that need to be fixed: we have no shower in the master, electrical switches that don’t operate anything, half the doors are missing, moldings are missing, it had to be replastered and needs painting, cabinets need to be fixed, tiles are chipped, front door needs to be sealed, plus other issues. According to the amended contract the unit was supposed to be completed January 1/23 we are now bringing it to arbitration. When we voice issues and concerns to sales or construction team managers we are ignored or told what we want to hear but with no positive results. We had planned on renting our home out for the season but have lost that opportunity due to the home being in finished. All of our neighbors are frustrated as well and I will not be recommending this builder to anyone in the future. ... More

We have had several issues like no mirrors or shower enclosures installed until nearly 2 months after settlement, finally got them last week day before Christmas. Still have electrical issues with outside outlets as they click 24/7 unusable, and light switches within the home that are incorrectly wired. Since settlement, I have found out via outside Sales guys that Lennar, installs proprietary features like extermination inside wall device, and a smart home water device that allows monitoring via a smart app. Was never told about either of these options, had to find out from neighbors or sales folks trying to sell me additional services. My largest issue, we paid a higher price for this lot, as it was to be on water. The land has yet to be cleared, and on top of it we have an alligator nest directly behind our lot that now puts our pets at risk. We want this lot cleared as we were told by Lennar prior to document signing this was a water front lot on EVERY Lennar document. ... More

Closing delayed three times because house was not ready for occupancy. Punch list items promised were not completed. Still do not have water hook up to refrigerator two months after closing. Poor workmanship and no follow through on quality of work by construction superintendent. Disconnect in communication between sales team and construction team. Given our experience, would not buy another Lennar home.

This was a very bad experience. I was rushed in when they did not finish everything and I am still waiting to get thing finished. I am 78 years old and this was a horrible experience.

We are very disappointed. It’s already been a month after the closing and a lot of works still not done.

Not only was my house incomplete, but the work that was done was very poor quality. I was told workers would be back to complete the construction and never showed. My roof leaked and ruined a bedroom the second night I was here. I’m still trying to get repairs a month later. Absolutely horrible experience so far!!!!!

Very bad experience, when buying the house the construction Manager Bob when to do a walkthrough in my house we did a list of what we need to by finish and repair, one moth later he says is not going to do the list that I have to do everything thru guarantee, I’m been living in my house for over a moth and my driveway is missing paver is not done yet the sidewalk is broken cracks all over, my shower enclosure is not installed, all the appliances are broken I have to call Frigidaire to apply guarantee because lennar don’t want to replace my appliances, I can’t use my dishwasher, microwave, and refrigerator, gutters leaking, house haven’t been paint yet missing paint in doors, wall, baseboards and ceiling. Also my land is washing away to the lake I’m still waiting to fix problem is been a nightmare ... More

My experience with the builder was not good especially since they want to close before the home is complete and for someone that is a buyer from out of state is hard to check all the details of the final construction and in my home, there are lots of issue like paint, hold in the upstair stair broken or defected doors and for the high price that the home has the material, users is very low quality and the same that is listed on the home model .

From the beginning to well after closing (1 1/2 months now,we received no occupancy permit,but forced to close!) It's been crazy busy with contractors in and out fixing all of the obvious problems that were not addressed, I would never recommend this to anyone, the horror stories are too many and such long stories, I hope this helps someone with their decision.

not my first rodeo, by far the worse experience in the history of purchasing. home was actually not completed when we moved in. CO provided, not sure why. Would NEVER recommend. just absolutely horrible. NOT going to include any of the names, first or last since noone has bothered resolving issues that i've experienced. ONLY person that has responded after finally having access to her is Suzanne Witty. She is the only assett here. everyone else, doing more to damage then good to LENNAR.