Lennar Reviews in Orlando, FL

We were happy to find a home that fit our needs - that gave us the space and aesthetics we wanted in an area that we are so happy with. I would be lying if I said we weren't worried going in to this transaction as Lennar has MANY negative reviews scattered about the internet. From sale to close, and beyond, I can summarize our interactions, both good and bad, as mediocre. This is largely because, I feel, there is a lack of ownership across the experience. Lennar personnel are quicker to pass the responsibility on to another person than to find a solution themselves. I'm not sure if this because there is a lack of a culture of ownership or because no one is empowered to do the right thing, but this theme is prevalent throughout. There were glimmer's of stellar service and I commended each of those individuals, but not enough of them to raise our rating of our experience with Lennar. The Good: The Customer Service Manager was quite helpful and knowledgeable and came out promptly to resolve an issue with the dishwasher...unfortunately, that was the last time he was this helpful. Our home is beautiful and we are happy here. Luckily, we were spared some of the horror stories other Lennar homeowners or even some of our neighbors have. The Bad: Our walkthrough date was "forgotten" about and they were unprepared when we arrived, the home was not completed upon closing, options and upgrades available for the home were VERY limited and unnecessarily stringent, workmanship was occasionally sloppy (who is doing quality control?), the representative of walkthrough is a professional liar who spent an hour misinforming us and giving empty promises. Painters were no-call/no-show on several occasions, Lennar sold a large percentage of our neighborhood to Chinese investors that rented the homes out. As a result, we have teenagers living 6-8 to a home and throwing parties, instead of having a strong and safe sense of security with actual homeowners (there are only three homeowners on our street). Materials are cheap and nothing feels well thought out. Our kitchen and laundry room were designed/built around the provided appliances (who does that?) To summarize, mediocre is the best word to describe our experience. My growing family is happy in our home and we've not had any huge issues that remain unresolved yet. But, as was explained to us several times by sales staff during the purchase, "Lennar is numbers focused," this is very clear. Seemingly for Lennar, numbers > people. ... More

Everything started off amazing, however they rushed the close of our house leaving many issues after close. We are still finding issues, but likely we are still under warranty and the warranty department has been great. The sales rep. Bob was also fantastic. I am torn on if I would recommend Lennar as the closing process was absolutely horrible.

After months of delays, which I’ve learned seems to be the norm when building a new home, I finally moved in. There have been some issues that needed addressing & so far many of them have been. My closing experience was four hours of Awful with CalAtlantic title but the best part of my new home experience was working with Shane S. the contractor. If it would not have been for him I may have called it quits. Being able to choose the floors, counters & cabinets was great. There are still a few issues needing to be completed but overall my home is beautiful & I love my view.

Be more attentive to details when it comes to painting job, or other finishing touches

Overall it has not been a bad experience but there have been things that have not been what I expected of buying a new home. For example I don't know how to handle my sprinkler system and I have asked a couple of times and no response to that. A couple of other things and all the responses have been not covered by warranty and that's it. I believe when you buy a brand new home, you should get help and things should be taken care of. My requests have not been big or unreasonable.

The process of selling me the house was ok could have been better the loan officer was efficient enough but indecently rude and abrasive at times. The home itself has multiple issues with workmanship quality both structural and cosmetic. Very poor quality and we find for what we paid Lennar is very cheap and making an exuberant profit while overcharging for bare basic minimum and cheap product in the home. I would not recommend

We initially loved the home as we settled in we seen more and more imperfections, laziness pure laziness. Take your time why push and try to get the house done I’m spending money on a house ALOT of money! Just do it right. Very frustrating all the walls you can see the imperfections you can see the joins where the next wall meets. My garage floor was cracked how In the world do I buy a brand new home a week old and they don’t fix anything, poor customer service don’t let them treat you like they treated us.

THEY DELIVERED THE HOUSE TO ME WITH PROBLEMS, AND IT TOOK 2 MONTHS TO SOLVE THEM AFTER A LOT OF CHARGING.

From the beginning, the sales consultant did not explain the process--especially that with Lennar there was really no choice in anything. The consultant did not explain that a buyer basically takes the next house that is scheduled, and the limited choices, interior and lot, are already determined by Lennar. No literature was available and explanations posted at the model (and even on the Lennar website) were outdated. I felt, all along, there was a concerted effort to keep the customer away from the build (yes, of course there are liability issues) and in-person interaction with the consultant. A different consultant, thank goodness, was assigned at the time of sale and she was definitely more responsive and tried to help, and was moderately communicative about the closing delays. Lennar is also transitioning to an online communication system which is supposed to keep customers informed of build status and warranty claims. Much of the purchasing process was also done online and warranty-claim interviews are most often handled remotely. Much of it is time-consuming for the customer and difficult to navigate. In general, I feel I am "bothering" Lennar with questions and warranty issues--and that their poor representatives are charged with following protocol which is pretty much to refuse anything that will cost Lennar $$. Two larger examples: two weeks before closing, I noticed the shower door was not installed in the master bath--and was informed they were no longer including them in the houses. Secondly, I am living with a front yard which dead sod was slated to be replaced during Lennar's own inspection and now Lennar is saying it can be resurrected with a combination of watering and fertilizing; so far only weeds have taken over and the professional I hired for regular care immediately informed me I had a dead front lawn. Lennar is definitely a production builder and is really all about the bottom line. ... More

check the home as it has many poor quality materials

I originally signed for my home to start construction on March 2022 with a tentative date of completion for October 2022 but the home was not delivered until July 2023. The home itself was delivered up to par in terms of quality and everything so far has been working well. My only complaint again is that the home took way too long to complete, in fact, I visited my lot every week and for months and months, there was no progress made in its construction until about 4 or 5 months before July. When I expressed my concerns to my sales rep he said there were delays in materials and labor, but other homes that started construction way after mine were more advanced in the process than mine. So in other words, people who signed their contract months after me got their homes delivered faster than me by like 3 months approximately. Which seems unfair given that I signed my contract before they did. ... More

El cierre se aplazó varias veces después de 3 aplazamientos debí cambiar de compañía (realizando las mismas funciones y el mismo cargo) además de volverme a aplazar me subieron el precio. El valor de las cuotas y el interés me lo dieron un día antes del cierre. CERO ATENCIÓN AL CLIENTE por parte del banco de LENNAR. La asesora (Graciela) nos atendió muy bien e hizo todo lo posible por ayudarnos además de la notaria cuando fuimos a firmar. Nuestro proceso duró más de 2 años, lo que hizo que tuviéramos que pagar más intereses, nos exigieron la mitad de la cuota inicial ya que nosotros pagaríamos el 20% del valor de la casa (dimos 50.000) en marzo de 2022 y nos dijeron que en caso de retirarnos del negocio perderíamos nuestro dinero por esta razón tuvimos que tolerar tanta falta de respeto. Esa fue mi experiencia ... More

A lot of things left undone or inoperable. Many things overlooked or ignored. Your people cannot be this blind. One gal stopped by here and wouldn’t listen to anything I said. She should be fired for her conduct. Some to most of your people are third rate at best. The backyard is even incomplete with relation to the entire property. You’ll be surprised when you get the list I send to have fixed or finished. It’s not a short list

The buyer ends up purchasing what Lennar wants you to purchase and not necessarily what you want to because of their restrictions on color, location, model, interior finishes, etc.. In our case, the closing was sloppy and not very informative, the washing machine crapped out right after we moved in (the included GE appliances are extremely bottom of the line), the Lennar Warranty link was consistently broken each time we attempted to file a claim, and the only people that seemed genuinely interested in helping were the salesman (Ryan) and the Construction Manager (Ed). Too many issues take time to file and resolve, and on their schedule. We have many more claims to file and have only been in the house 7 weeks! We're afraid that the resolution may end up being worse than the problem. ... More

Poor finish final product.Will not buy again.

Sales person- Anyelyz was good. She was professional and approachable. Construction Manager could monitor workers more directly, so the end results matches expectations. Quality requires direct supervision.

We purchased an Executive level Lennar home. The Kennedy III model. That being said we expected to close on an absolutely beautiful new home. The workmanship & building supplies in this home are beyond disappointing. The cabinets are a disgrace, huge gaps were left where the floor meets up with the cabinets, the outside of the home is not truly painted, it is more like whitewashed, the built in pest control system was “forgotten”, no hot water to the master tub, crushed cable wires, broken kitchen faucet sloppy molding/wood work, weak A/C unit, etc, etc, etc. We purchased a Lennar home as they once had a very good reputation & family just built with Lennar in another part of the state. The house they received vs. ours in Groveland is vastly different. Very disappointing! Right now we truly feel like we bought a $455,810 fixer upper! ... More

Once I closed, it became almost impossible to get the construction team out to complete the home, all items found and documented before closing. While I like my home, it doesn’t feel like home with all of the pending, incomplete items (including missing trim and tape on drywall/paint issues).

The homes themselves are nice. Overall, the build seems sturdy. There are minor issues with quality and craftsmanship of the individual trades. ie. Paint is not top-shelf. Tile installation was "hollow" in parts and broken. We fixed at our expense despite warranty due to lack of builder response. (More to follow on that). Garage door was slightly misaligned. There were issues that were sub-par on Lennar. Firstly, Communication was horrible. In fact, my closing day was only found out when I asked late afternoon one day. I was told it was the next day at 1pm. And it's a 4 hour drive from our original location. My real estate agent didn't know that we were closing until the DAY AFTER we closed; because we told him! Calling Lennar sales was horrible. Especially, the sales consultant. Once the sale was done, we maybe heard twice from him. And that was because our Redfin agent was on top of him. Items that were supposed to be installed or repaired are still not done. Our shower in the main bathroom is a half pane of glass glued to the wall. Really? It wobbles when you touch it. We were supposed to get a full shower door to enclose the shower. Cabinets are still not fixed 2 months later. Doors are still not level and able to close. Calling the trades and scheduling is taking at least a month or more. As I said, it's the minor things that are a pain. But the house is nice. In the end, to get anything moving, it took our Redfin agent calling Lennar corporate. We are supposed to get a refund from Redfin due to buying and selling with them. We still have yet to receive it; LENNAR has not completed the transaction from what our agent tells us. Liberty Preserve itself seems nice so far. Although there is still a third of homes under construction. Only time will tell. ... More

The consultant was not helpful after getting the deposit would not answer any questions and sometimes it felt like I was bothering him it was not what I expected

It is taking a long time for Lennar to get the issues in our exception list resolved, particularly installing the smart lock.

Love the house however there has been numerous issues. Took 14 months instead of the 4 months I was told it would take to build. Had about 3 sales contacts after making down payment and a period with no contact for updates on home progress due to high staff turnover. New Home Sales Consultant is hard to reach but Warranty Customer Service is very responsive. House appears well built, but electrical ground rod was left protruding through grass, contractor tractor drove over cable tower causing damage and deep tire tracks in lawn, nail was left protruding through porch floor, contractor left empty water bottle in attic (ADT installer found it when running wires through attic for alarm/camera system), empty water bottles and construction material was left in grass so I wasn't surprised garbage was left in attic. House also delivered without sod in front which HOA sent email about 10 days after moving in. This has been addressed by Lennar, but landscapers installed dead grass so will have to follow-up on that again. Seems like issue is with the contractors. Some doing good work and others doing sloppy work. Warranty department is responsive in regard to addressing aforementioned and other issues, but seem to have a hard time getting reliable contractors to address issues. It's been 2 months and some issues like separating pavers in drive way and exterior paint touch ups have not been addressed yet. Homes were also built without gutters and pavers are not sealed so home owners have to address themselves. Love the layout and look of my house though, inside and out. Appliances are okay. I upgraded from tile to wood laminate floors and it came out absolutely beautiful! Flooring contractor is on point! Carpet is soft and plush. Kitchen cabinets and counters gorgeous. ... More

My apologies I cant give a good review.

Make sure that you go through entire home and document all that needs to be fixed an make sure it is done prior to you signing paperwork. If not it will take forever to get it done. Lennar financial team was great.

Dont rush into an agreement with Lennar. Inspect inspect inspect. Buyer beware.