Lennar Reviews in Orlando, FL

The homes are built too quickly. After moving in you have to continuously call the service center for repairs which makes no sense since this is a newly built home. I am out of $450 because a pipe broke out in front of my house, the city came out and deemed it was my responsibility to fix and they turned my water off. Leak was caused by a piece of concrete that was sitting on the water pipe that caused a crack in it. Well I called their service to submit a request a repair, and the customer service representing acted as if she didn’t know what I was trying to explain to her, I got frustrated, hung up and went on home advisor and found a plumber. Now im trying to get reimbursement from lennar for the money that I spent and I am being told that “you may not get reimbursed because you didn’t go through us”. A water leak that caused my water to be completely shut off is an emergency, no one has time to be playing with your customer service representatives and waiting x amount of days for a contractor that they hire to come out. There’s many times that I’ve submitted service request and the contractors they hire either do not call me to schedule an appointment, they’ll schedule an appointment and just don’t show up. This is extremely frustrating as a new home owner. 2 months after closing and already have water leak. Take your time when building these homes, Rome wasn’t built in one day and that should apply for these homes too. Lennar homes are priced expensive so there should be no reason why the cheapest paint should be used through the home, the front doors are put on incorrectly where as the hinges are on the outside and if anyone decides to break into your home they can do so easily because all they have to do is unscrew the hinges off the door from the outside. The paint on the concrete is chipping from the heavy amount of rain that we’ve been getting because it was the cheapest paint used. ... More

We decide to buy at this location after looking in several other places, including Lennar locations, Danielle F. was a great motivation for our decision, she was extremely attentive and patient. going inside to constructions sites with us, wearing beautiful high-heels and not afraid of getting them dirty, she is amazing. the whole process was very self-explanatory, and easy, and if any question arises, Danielle was there for us. When was time for to us starting visiting the house for the final walks we only met great people JP and Keene, they explain everything we need to know about the house and give us great advice. Our house is beautiful, we are making all we can to make the most of that. The downside exists, maybe is not the same for everyone, for us was the fact in the kitchen there is no extractor, the one from the microwave is not enough if you cook every day. The kitchen cabinets need to be more functional, to upgrade after it is almost impossible unless you are in the conditional to pay a reasonable of money to do so. Ask if you can have gutters installed in the house as well, the rainy season is coming. ... More

La experiencia con la propiedad como tal es buena pero en lo que concierne al cierre es desastroza

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

I love my new hose, but way too many issues before, during and after closing, the biggest one was I was offered a house next to an empty lot, mains reason I peak this house, right on the day after closing, Lennar start building a new house right there. Very tricky sales strategies. Disappointed as well with Lennar mortgage, waiting more than 3 hours on closing date, because paperwork wasn’t ready.

It seems like you are more interesting in getting rid of your inventory than helping your customers buy a home . Poor, poor customer service. No pleased

The week of closing was the most stressful week of my life. When I came for my walk through it was clear that no one on the Lennar side had even went inside for a minute to check things before I arrived. I was there for two hours pointing out issues. I have two young children and I was on my hands and knees feeling the stairs and felt dozens of exposed staples. If my daughters were walking on the stairs they would have gotten hurt. I was told it was that way ON PURPOSE. The whole inside of the house was painted white when my contract started it was a different color. I was told three different stories of what happened. In the end I was given $1000 back to help pay for the painters I hired to paint the whole inside of the home. Finally on closing day I went to go pick up my keys. It took half an hour for someone to give me to them and the building was so far from my house it took an hour to get home. When I finally arrived at my home, with two cars full of items, the key I was given did not work to open the house. It was already after hours and no one was available to give me my real key. Because of that I had to put my items inside the home knowing that multiple people at the company had access to go inside . The next morning someone came to fix the issue and they didn’t even have everything they needed to fix it. It took almost 2 weeks to get a key that worked on all the doors. It was so frustrating, the experience I had was horrible. I felt like there was no Customer Service. It felt like they built the home way too fast. And I felt like I made a gigantic mistake in buying the home. Luckily, they have fixed all the issues that I have found inside my home and I’ve been very happy in the home now that I moved in. I wish the closing experience was better but I am happy now that I purchased this home. ... More

worst buying and closing experience.. part of it is due to my realtor too.

The sales reps do a great job. However, when we chose to do everything in house, we expected a well oiled machine. Lennar Mortgage & Lennar Title are anything but well piled. Their lack of communication with me and with each other were absolutely awful. I did way more work than any customer should ever hope to do. So much so that my Lennar Mortgage rep told me that we probably would not have closed on time had I not made everything happen. The quality of the house is good except in the bathrooms. The day we moved in the toilet paper roll holders fell off. I feel like they really skimped when it came to installation. We love our house…just not sure we would ever want to go through the constant hassle of dealing with a company with employees who constantly drop the ball ... More

You will be forced into using their lender. Inspect the home as often as you can during construction.

Zero transparency during the build. Build was months behind. Closing was a disaster. Quality was very poor for the price Only saving grace for Lennar has been the warranty process, to which they have been very responsive.

Many times they seem to take advantage of the situation and it seemed they were doing their best to make me lose my money. I had a bad time in those moments.

Many things in finished after I moved in. I constantly had to address un finished issues in the home on numerous occasions. This was a very frustrated experience. However, my closing was very smooth.

I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,

Our experience purchasing a Lennar home was disappointing and frustrating. The sales and closing process lacked organization and clear communication. We were passed between multiple representatives who did not appear to be on the same page. Our primary realtor was frequently slow to respond, and on our scheduled move-in day he was extremely difficult to reach. We were informed he was assisting another family while we were actively moving into our home, which added unnecessary stress. Unfortunately, the home itself has also fallen short of expectations, especially given the price. Several features that should be standard were not included, such as ceiling fans, window blinds, a screen for the back door, and a shower door. The guest bathroom has black streaks in the tub and sink that are impossible to remove. Appliances advertised as brand new arrived with visible dents and marks prior to move-in. The exterior landscaping was poorly executed, with low-quality mulch placed without a liner, resulting in ongoing weed and insect issues. We will need to redo the landscaping ourselves. Additionally, the garage is undersized at 19x20 rather than the standard 20x20, which feels like another cost-cutting measure. Upon move-in, there was still red builder tape throughout the home, indicating unresolved issues. Overall, the quality, service, and attention to detail did not align with the premium prices Lennar charges. Based on our experience, we would not recommend buying a Lennar home. ... More

Sales agent is awesome, loan officer might be the most unprofessional person I have ever done business with, service request was okay but rigid on time availability and not considering the customer, customer service agents are great but can do a little with empathy, some finishing could have been better and materials installed a little better. Overall, not enough positive to refer someone or even think about future business with the company.

Lennar mortgage officer Tom was quite difficult to work with, After establishing this was my first property and needed various issues explained, at times the answers were borderline rude, left me feeling like an idiot for asking a question he was inferring I should know the answer. Was nice in general conversation but didn't feel the need to explain. I found issues with his work, initially I wanted 20% down. Later to find out that the numbers in his system were showing 18% down and added insurance. He didn't see the need to make corrections and re send the correct figures. I was away from home, out of state for over a month, where I left clear instructions that my real estate agent(family friend) will represent me in my absence. Not one call or email was returned to my real estate agent during that period. As it got to a point, I confronted Tom and said I will not deal directly with him anymore as I feel I am not getting the service/support I need as well as expressing my complete disappointment in the service provided. Lennar concierge Jody Ann was quite confusing at times with not replying to all in thread, omitting information in various emails, causing confusion between myself, my agent and other people in the email threads. I fought for a month before I received an answer about the Flood report survey, and after multiple emails asking for this documentation to acquire home owners insurance, she sent it to Lennar mortgage. Again, more emails, more time, more frustration I acquired what I had been asking for over a month. Finally at closing, They went past their day for closing that THEY made, then wanted to reschedule at a day that didn't suit me. If on my next home I have an option of a Lennar home and ANY other home, I will choose any other builder based off this poor experience. ... More

It seems that they were trying to get the work done to sell the house. The workman ship was very poor. We had to walk this home 3 time and items were not addressed as of our purchase date. Items still need to be addressed with us living here. The door opening from the outside and the hinges on the outside of the door is very unsafe as well. Someone could just knock the hinges off and come into the home.

Poor comms, workmanship, concierge (Nicole) argumentative 11 properties purchased to date; this was the worst experience.

Lennar has a very poor quality of service.

Many questions about utilities, HOA, mail box Keys, missing door code access, rig door camera manual, services etc. was not provided. Even house keys were not ready to deliver at closing. They were to mail them to me. they were later found, I had to return after I had signed and left. A master bathroom clogging issue took 3 weeks to be resolved which delayed our move for nearly a month. Water heater and garage door broke withing first month. Two individuals from the final breakthrough actually help covering most of these issues as they took the above and beyond approach to help.

The Lennar team lacked communication. Any time we had a question it seemed like no one made time to respond or help us out unless they needed something from us; like sign a document or process a payment. Everything felt rushed and they wouldn’t accommodate to simple request we had during the closing process. Very satisfied with the house I bought, just disappointed in some of the communication skills.

Low quality. Not what you expect from a big company like Lennar. Poor finish. Low quality appliances. Do not give you choice of even the color if your own home, or the choice of type of tyles or their color. You dont get the value of your money

Service after purchase was much better than during construction. The construction managers were absolutely terrible causing months of delays due to manager oversight on easy things. They promised us closing dates and continued to miss those dates causing us to have to delay selling Two homes and missing the height of the summer market. We then had to store our moving truck contents for 2 weeks costing us 6,000.00 in extra moving fees because they didn’t hit the closing date they assured us they would make. On a good note, we love the house and are pleased with the service the warranty team has provided. ... More

At first glance, the houses look great. However, lines are not straight, walls are crooked, door frames are cracking and the hardware is drilled and redrilled into place leaving loose screws and doors that won't stay shut. The electrical system is faulty, plug in a hair dryer, lose power in half the house (until you reset the breaker). Water pipes aren't buried, they're simply covered with mulch. I'm afraid to see what the future brings with the quality of this house. The process of buying the home should have been an indicator of how the quality of work would have been. Each step of the way, I had to jump through hoops for anything from "proving" why my company hired me to many other personal and intrusive questions that had no basis on my ability to pay for the home. The home was extremely dirty when we moved in and we were told, "That's just how it is when you move into a new house." I will say, that the warranty section has started fixing some issues, well see if it continues. ... More