Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 539 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Orlando Area
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Customer Reviews
Customer Satisfaction and responsiveness
- Chi-ken W.
- Verified HomeBuyer
- May 09, 2023
- Saint Cloud, FL
Lennar has slight improvement in overall quality. However, it's still not meet customer's satisfaction. Responsiveness and coordination are still a big issues. Property orientation and closing arrangements are very confusing and not considering customer's need. Time response is extremely slow and sometimes not even replying customer's questions.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
not the experience the you want when you spend 300k
- William Robert Y.
- Verified HomeBuyer
- April 25, 2023
- Leesburg, FL
from the sales person to the closing table; not what is expected lies and excuses... you most love the walkthrough before closing and see items hold by tape... 3 weeks after closing and items weren't fix.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Not the first time home buyer experience I expected
- Paula R.
- Verified HomeBuyer
- March 29, 2023
- Kissimmee, FL
It was and has been dissapointing
Lennar responded:
Hello Paula and thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience
- Anonymous
- Verified HomeBuyer
- March 28, 2023
- Orlando, FL
No quality on materials, no good finishing, no response on issues after closing.
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Buying experience "Bad" (to say the least)
- Rajeev J.
- Verified HomeBuyer
- February 14, 2023
- Orlando, FL
Home buying experience was as bad as it gets. Delays, LACK of commutation to no communication. Closing date got pushed multiple times. Sales Rep was terrible. Only one person who interacted with us during final inspection was good and as professional you would expect when you are making biggest purchase of your life. Due to the delays in closing, my interest rate went up, spend much longer in rented apartment, could not plan for the move. Had to rent extra storage for Furnitures we brought. Due to lack of communication, I had to constantly follow-up to get some sense when the home ...
Lennar responded:
Hi Rajeev and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to the quality of communication from our teams. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Overall Bad
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Saint Cloud, FL
Took too long to build and then the build was sloppy.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst nightmare ever!
- Dina M.
- Verified HomeBuyer
- January 17, 2023
- Orlando, FL
I will never ever go with Lennar again! If you’re looking for a home, don’t ever go with Lennar. Save yourself the hassle and certainly save your money invested somewhere else. once I started the process with them, we faced absolutely endless problems. Even after we moved in the house nothing but issues( leaking dishwasher, plumbing issues where they had to cut the drywall all over again, electricity issues, air-conditioning unit doesn’t work…..etc)
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worse’s experience
- Daniel G.
- Verified HomeBuyer
- January 17, 2023
- Kissimmee, FL
Delivery time ! The guarantee nobody response the issues ! The don’t have cable to install the internet and television since recibe
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Worst homebuying experience. Stay away from Lennar.
- Leanna E.
- Verified HomeBuyer
- December 27, 2022
- Groveland, FL
Hands down the most dreadful homebuying experience. I've lost years off my life with the stress and frustration of working with Lennar. 10x worse than a colonoscopy cleanout, and a root canal with no anesthesia being done at the same time. My house was barely completed, I was forced to close with a laundry list of issues, and I'm still chasing them down to fix things, having to take time off of work for items that should have been completed correctly in the first place. My home is an utter disappointment, and I regret almost daily buying this house and choosing Lennar. It's a utter shame what ...
Lennar responded:
Hi Leanna, thank you for sharing this review. We appreciate you taking the time to share this experience and would like to apologize for the multitude of issues you have experienced with your new home. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Run arround
- Luis C.
- Verified HomeBuyer
- December 13, 2022
- Kissimmee, FL
Always is somebody else in the company to blame. The seller agent offer incentives and sign them on a contract and then is a corporate problem we can not fulfill them. The lender blame the seller agent then his boss go sick then the lender is on vacation. Then the warranty agent blames the builder the builder blame the workers then nobody answer the phone then is something else. If Learn something about Lennar is they always excuse themselves with somebody else. But when you work for the same company. Me as a costumer don’t care in which department you work. Never again
Lennar responded:
Hi Luis, thank you for this review. We would like to apologize for the poor communication and service you have received from throughout your home buying and owning journey. If there are any outstanding items that need attention, please reach out to our team at lennarcares@lennar.com, thank you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Terrible
- Sonia H.
- Verified HomeBuyer
- November 29, 2022
- Saint Cloud, FL
Would not recommend a Lennar home to anyone. Sales associate to building supervisor were absolutely horrid. I arrived to my house after closing with front door lock improperly installed so I was unable to lock my front door. Was asked to just stay with it unlocked for one night. Frame or door was full of holes from whoever tried to install previously. After hours of waiting lock was fixed by neighbor. Front door and sliding door left open so home was very dusty and dirty. Sales associate, angie, stated someone would come clean. Never did. Building supervisor stated that I was being ...
Lennar responded:
Thank you Sonia for your feedback and for sharing your experience with us. We want to offer our sincerest apologies for the inconvenience this may have caused. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Worst home buying experience of my life!
- Lillian R.
- Verified HomeBuyer
- November 24, 2022
- Saint Cloud, FL
Lennar takes no pride in assuring craftsmanship in their home building. During my NHO walk through, in every room throughout the home, there was drywall, painting, and baseboards that were damaged, in need of repairs/repaint and/or replaced. Closet doors are stained with dirty hand prints from installers not wearing cloves or washing their hands. Floor grout was not cleaned properly, making the floors appear to look dirty and dingy, not to mention poorly grouted with holes or gaps throughout. The drywall throughout the home, was poorly cut and installed leaving gaps of almost a 1/4" along ...
Lennar responded:
Hi Lillian, thank you for sharing your comments about your new home. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Miserable experience in the first 2 months
- Joyce G.
- Verified HomeBuyer
- November 22, 2022
- Kissimmee, FL
Yes, their warranty service is fairly quick to respond, but we have severe water damage every time it rains. We have torn the drywall apart in the front room three different times. The seams of the house were not sealed, there was a fist in the block wall about the size of my fist. This is rental property and we haven’t been able to put a single renter in after three months. I will not buy another Lennar home, the workmanship and quality are just not there.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Money Pit
- Richard Wayne W.
- Verified HomeBuyer
- November 22, 2022
- Leesburg, FL
Many issues, not the quality you would expect. They respond to issues, but speed to resolve is slow. They install cheap appliances.
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Worst experience of my life. Run away if you can.
- Jay L.
- Verified HomeBuyer
- November 09, 2022
- Groveland, FL
Next level terrible company and so funny that my first review was deemed inappropriate. No bad language, no threats, just the truth. Lennar is a morally bankrupt company that produces a sub par product. Just for good measure they make you take solar and reap the 26% tax benefit. I am not sure how anyone who works for this company can sleep at night.
Lennar responded:
Hi Jay, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor and very disappointing for an almost half a million house
- Sheila A.
- Verified HomeBuyer
- November 08, 2022
- Mount Dora, FL
I have bought at least 3 new homes in Florida over the last 30 years and I can say this is the worst experience I have ever had. The house was not ready in any fashion before we took it over. They told us 1 day before closing that they could not close. We had to find another solution for a temporary home for another 3 weeks at the last minute without any explanation from Lennar. They promised to refund us for some of our extra costs but as yet it has not been given back. The workmanship is shoddy all round and since closing over 2 months ago we still have sticky blue markers all over the ...
Lennar responded:
Thank you Sheila for your feedback and for sharing your experience with us. We want to offer our sincerest apologies for the inconvenience this may have caused. If you would like us to review any outstanding items, please send a message to us at corporatecustomercare@lennar.com. Thank you.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
In the 32 years that I have been in the Real Estate Industry, I have NEVER seen anything like this!
- Frank M.
- Verified HomeBuyer
- October 25, 2022
- Groveland, FL
We have had nothing but problems with Lennar. There's no quality, no customer service and no accountability. The closing was postponed six or seven times, our calls and emails were rarely answered, we've submitted warranty claims left and right and some are even repeat that they just can't get it done correct. Even during the construction phase, we apprised them of issues and even provided photos and all they said was “it’ll be addressed and we will do an exceptions list and take care of it.” Well, to date many issues have NOT been taken care of and some new ones have surfaced! Lennar’s ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever
- Shangjie Z.
- Verified HomeBuyer
- October 25, 2022
- Saint Cloud, FL
Worst experience ever, will not buy house from Lanner FL any more.
Lennar responded:
Hi Shangjie, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Worst experience
- Anonymous
- Verified HomeBuyer
- October 25, 2022
- Winter Garden, FL
the construction of my home took over 34 months and was plagued with the worst management I have ever seen in a home builder. It has been and still is the worst home buying experience of my life. In the end we never moved into this house because the delay took so long. We have the home listed for sale and again the delay in construction has cost us 100s of 1000s of dollars.
Lennar responded:
Hi and thank you for sharing your experience with us. We are sorry for the difficulties you've described. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
experience
- Lara V.
- Verified HomeBuyer
- October 19, 2022
- Orlando, FL
It was a really bad experience buying and doing the walk through of the house . House was not properly finished. Still pending a lot of things to be complete. Never answer phone calls or emails. They are in the business of making money and they are rushing the process and cutting corners. Complicating and making it worse for the homeowners
Lennar responded:
Hi Lara, thank you for writing this review. We are sorry to hear about the lack of follow up and your bad experience when buying your home. Please send us a message with details on outstanding issues in which we could provide some follow-up at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible!
- Rachel S.
- Verified HomeBuyer
- October 18, 2022
- Groveland, FL
I thought buying a home would be an amazing experience and it might be with another builder. The entire process was extremely stressful and frustrating. Lennar Corporate could careless and are pretty much useless. Good luck to anyone building with Lennar!
Lennar responded:
Hi Rachel, We are sorry to hear your experience was a stressful and frustrating one. Please send a message with details about any outstanding items to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
There is none
- Stephen P.
- Verified HomeBuyer
- September 28, 2022
- Groveland, FL
The new house is horrible they just slap them up. We new this but I didn’t thing it would be this BAD.
Lennar responded:
Hello Stephen, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Anonymous
- Verified HomeBuyer
- September 14, 2022
- Saint Cloud, FL
This was the worst experience in building a house I’ve ever had. Closed on my house at the end of July, it’s now September 14th and my house still isn’t finished. If I could give zero stars, I would.
Lennar responded:
Hi and thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The home buying experience was HORRIBLE from start to finish!
- Michael G.
- Verified HomeBuyer
- September 13, 2022
- Mount Dora, FL
From the misinformation given to us about our purchase, by the sales associate, to the ridiculous lies told to us by the mortgage people and the astonishing lack of quality workmanship that is out into these homes I wouldn’t recommend my enemy to buy a LENNAR home! There were so many things wrong I can’t list them all! LENNAR and all who are affiliated with this company should be ashamed of themselves!
Lennar responded:
Hi Michael, thank you for your feedback. We are sorry to hear about your experience. If there are any outstanding items, please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow-up with you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Disappointment
- Joshua C.
- Verified HomeBuyer
- September 13, 2022
- Saint Cloud, FL
Questions with new home consultant were never actually answered, they were ‘danced’ around. Had 9 pages of fixes to be done after initial walk through. Upon the ‘final walkthrough’ there were workers still in the house fixing things. I left explaining the final walkthrough should mean everything is done and ready for review. Still not all things have been corrected almost 2 months after move in. Very disappointing as a first time home buyer. Don’t recommend.
Lennar responded:
Hello Joshua and thank you for your detailed review. We are sorry for the poor experience you have faced with your new home and the issues you had to face in your first two months of ownership. If there are issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
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