Lennar Reviews in Orlando, FL

Really bad customer service.

The Lennar finance team, specifically Bobby, was awful regarding communication and limited in giving info or helping us during the loan process. Despite my > 800 credit score, he could have done better with the interest rate. Yet I got stuck with a higher interest than the going rate in the market. I felt deceived. Regarding the building process, everything seemed to be “no”. Not flexible at all. The workmanship, 5 months later I’m still correcting things identified in the final walk through. Just last month I found out that one of the vents on the roof was not placed. It was missing. This cookie cutter mentality disregarding the customer disappointed me. I’ve built and owned, with this home, 3 Lennar homes. The first two, outstanding. That’s why I chose Lennar. But this one, a different story. Thank God for my insistence, we are finally getting there. Just waiting for my garage replacement, painting of re- Stucco of entrance wall and fixing with paint of some frames inside. If I had to select a builder for another home in the future, right at this time, it would not be Lennar. Would not recommend them to friends and family. ... More

know you will have to spend lots of time calling and waiting for your issues to get resolved, and some will never get resolved even after they acknowledge there is a problem.

I believe they hired the least qualified people they could find. I have had problems with so many areas of this house that I may try sell it before the one year warranty has expired. My neighbor's have expressed the same feelings that I have. The best part about this house is the neighborhood. My neighbors are great. And it's very attractive here. But the quality is terrible. It seems as though no one inspected any part of this house as it was being built.

Unfortunately our experience was not the best and we have too many issues without fix

The sales agent was great, other than that it is been horrible, material are cheap , craftsmanship is even worst. 5 months after closing the house still dealing with issues that were not addressed before closing Customer service is horrible. An unresponsive. At these point I am considering hiring a lawyer to deal with the issues In My house.

Customer service was horrible. Promises on timelines were all not met. Several issues in the house.

This was not a good experience as I am still dealing with issues 5 months later. The salesperson and closing agents did a great job with the buying process and tried to help me as much as possible. Communication with them to get things repaired that their vendors created is terrible and seems to be eventually forgotten and erased. If I don’t follow up, they will not and then the process starts all over again. I am truly disappointed. This is just my experience which is very stressful.

horrible customer service

Better quality materials and more detail finish. It should not be the buyer to search for defects that where trust comes in .

Lennar is not responsive after the sale. You will have issues as no house is perfect even custom built houses. But you will have issues getting Lennar to respond to your issues within your year warranty period. If you buy Lennar do not close until your issues are taken care of.

Cheap materials and sloppy work done by all contracted vendors. Lots of rework and projects to be done by Lennar after move in.we had to each take so much time off of work well into two months to accommodate for things that should have been done. Not exactly turn key experience we had hoped for. Might as well have flipped an older home, saved money and had more space between homes. For the money paid, one would expect better quality work.

We bought our home less than 6 months ago and we had several serious issues that could have been prevented with proper supervision and workmanship. Without going into details, we have dealt with issues from flooding garage, improperly built shower (water behind tiles and on sill), to cracks and bumps on the ceiling. We had to place multiple work orders for new and existing issues. We must take time off from work to get these issues resolved and have had contractors not show up at all. When the work is not up to standards contractors point fingers at each other and customer service ends up denying the claim and leaving you stranded to pay for the repair out of packet. We dealt with deceiving contractors that say they fix something when we aren’t home, but the issue remains, and our security system shows them being on site for less than 12 minutes. We have also dealt with contractors that do not speak English and get frustrated if you don’t understand what they are saying. Same contractors that incorrectly make repairs are sent to your home again to fix issues. There are a few contractors we have dealt with that are qualified and get the job done right, but we have unfortunately mostly dealt with the opposite. We are disappointed with Lennar to say the least and should have probably “bought a better-quality custom home” as suggested by the customer service rep. ... More

Window sills are crooked, doors had to be replaced, WiFi is slow, front door lock has to have new batteries every week or it will not work and you may come home and find your house unlocked, ring doorbell doesn’t work most of the time, and the list could go on.

We were very happy with our experience with Lennar until it came time to close on our home. There were several things not completed but we were told that as long as the house was structurally sound we needed to close even though we wished to wait till everything was done. Once we closed it was almost impossible to get them to come back and fix things even though we were told these would all be taken care of right away. We were continually given dates and times that trades would be coming to work on things, paint, cupboards, carpet, tile, windows, only to have them not show up or bother to call to say they would not be coming. I should also note that often when trades came they did an awful job and repeat visits were needed to resolve the issues. We literally had to texted our customer service rep every day in order to get the things done that needed to be. We also contacted a supervisor who promised to come see our issues and get them resolved as soon as possible. This supervisor never showed up and we were never able to get in touch with him again. It has taken almost six months to get the majority of our issues completed and we still have minor little things that still require adjusting. This is our third new house build and we have never had issues like this before. We love our home but we would not recommend working with Lennar until they can work on their lack of follow through and customer service. Getting a new home is suppose to be a fun and joyful experience but when you move into a brand new unfinished home that you need to fight with the builder to get completed it becomes very stressful and anything but joyful. ... More

Lennar has poor sub contractors and their follow up is horrible.

We closed on our home on March 27 and still have outstanding ticket items that have not been rectified. When we contact lennar reps it’s a constant blame game. For our home we have atleast 10 outstanding ticket items that have not been fixed on of them from our original punch list before we closed. I would NEVER build with lennar again and would NEVER refer to friends and family due to the headaches you have caused us.

The lack of a coordinated messaging for closing fate, initial purchase price fluctuations, nonresponsiveness from the NHC, numbers changing in estimate sheet the day before closing, etc etc pick an unpleasant moment and I experienced it! Now, the ladies at Lennar closing and Crystal from Inspections made up for the anxiety riddled moments! Oh, and the response for when you place a service request is stellar!

First off there was no model to look at! There was no shower door in master shower; no towel racks in any of the 3 bathrooms. No grab bars for us seniors. We had to purchase our own garage opener for the small garage. The patio out back - you can’t even put a chair on it (it’s too small). I wasn’t allowed to change the carpet in the bedrooms to tile unless I paid for it after closing. We had to get the plumber out for the water heater and washing machine

I just wish you guys fix things faster than you are for a first time buyer I’m disappointed

Disappointing is an understatement when it comes to our homebuying experience. Only employees we had a positive experience with are Leah who sold us the house and has been great. And crystal who did our walk through and has helped us get a number of items fixed. Where do i start? Judy who works in Title was completely clueless that we were even buying a house. She didn’t send our final numbers for closing our wire instructions until midnight, the evening before closing. We closed online. That process was seamless. We were not told where or how to pick up house keys for our new home. Upon arriving at Lennar offices near sea world, we found Judy who then took 20 minutes to find our house keys. What she didn’t have was our mailbox keys. Insert biggest problem: our address was changed from 9765 to 9763. No big deal for us, accept that no one let the usps know. It’s is now more than 6 weeks since we moved in, and we STILL cannot receive mail, because our address doesn’t exist with the USPS. The hired help has been a bit of a nightmare as well. The electrician responsible for fixing our outlet in our garage, unplugged our garage freezer, unbeknownst to us. We finally noticed it was unplugged about 2 days later when all of our frozen chicken smelled like someone had died. There must have been 200 flies that filled our garage. That wasn’t fun to clean. The people responsible for replacing our refrigerator told us they would be there on Tuesday. At 8:30am on a Monday we get a knock on our door. They have the refrigerator. No one speaks English. I had to get my wife on the phone to translate for 30 minutes. Finally refrigerator is installed and good to go after an hour of taking off our front door to fit it inside. We go to get ice about 6 hours later, and nothing. These people forgot to connect the water line. The list goes on, but i doubt anyone has even read this far. We bought from Lennar because we loved the house, neighborhood, and Lennar has such a great reputation. What we experienced since seems like a home builder that wants to build as quickly as possible and only cares about making $. We honestly couldn’t be more disappointed with the process. We saved for years for this home. It was supposed to be one of the best experiences we’ve ever had ... More

We have shared with some of the top people how aweful the communication process was and hope they take it to heart for the Orlando area. I’m sure this will never be posted so I’m not wasting my time to go through yet again how many issues and terrible the loan process to closing communications turned out to be. We understand delays if they are communicated but Were treated like we had no right to find out what was going on with our house. To understand the last straw, after our last walk through and are pulling into the the title company to sign, Brenda calls to ask why we are not closing to today as the construction company called to say they failed an inspection. We were just with them 30 minutes ago and they told us all go. Wasted time. Wasted plans. We were literally in the title building getting on the elevator to the office. When we finally closed and walked into the home for the first time, it was raining from the ceiling and the entire island and floors were soaked with water from the washer being connected wrong. We could not have had anything else happen except they accidentally ran over and bulldozed the house. We had friends build with Ryan at the same time and scheduled walk through and gave them informed weekly meetings. Unless Lennar revamps the model they use now to communicate I would never use them again. The house itself seems great with minor stuff still not done but that is another problem entirely with follow up and follow through. ... More

Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!

Would not recommend Lennar to any home buyer...

The condition of house was bad. Until yesterday I had toilet seat issues. I dont mind them charging me couple thousands more and give better quality. I have had so many issues but they were prompt to resolve. I should not have had the issues in the first place to begin with. You can check my request history. I still have to raise another request as the door does not get latched properly near garage. I felt this house was rushed to close rather than spending time to provide the quality. Highly disappointed. Would not recommend any more purchases with Lennar. I have heard great things about Lennar until I moved and owned one. ... More