Lennar Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Lennar.
Read all 664 verified reviews from homeowners that built a new home with Lennar in the Orlando area. Orlando homeowners have rated Lennar an average 3.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.1 out of 5 stars in Orlando Area
664 Reviews in Orlando Area
Lennar in Orlando Area
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Customer Reviews
Lennar financing was the worst I’ve experienced as a customer and a professional realtor.
- Christopher L.
- Verified HomeBuyer
- July 01, 2021
- Saint Cloud, FL
Lennar financing doesn’t know how to treat its customers. Several of my neighbors had the same experience of the company not paying attention to detail. Several times I had to send multiple copies off financial records, contacts not having updated information, closing work tickets without fixing issues, and having to continually show job validation records to name just a few. They treated me and the other veterans like we were 2nd class citizens. Buyer beware!!!
Lennar responded:
Hi Christopher, thank you for taking time to share your experience. We are sorry to hear about the issues you have expressed regarding communication and repeated submission of documentation. If there is anything we can do to help with any outstanding work, please contact us at corporatecustomercare@lennar.com, so we can assist. Thank you for your service. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 2
Value 3
Responsiveness 2
The constant finger pointing and nobody taking accountability for their mistakes. This has been, handsdown, the worst experience I have been through in a long time.
- Todd C.
- Verified HomeBuyer
- March 31, 2021
- Groveland, FL
Where do I begin...This, by far, was one of the worst experiences I have ever been through, from the beginning to the present. I am disgusted with Lennar and how nobody is accountable for their mistakes. My home was not move in ready. 6 months later, I am still dealing w/ getting things fixed because the craftsmanship of the build was poor. Dealing with the customer service team has been the only bright spot in this experience. Bless all of the customer care personnel for they have to deal with the mistakes of the poor building. All I get from the construction manager for my ...
Lennar responded:
Hi Todd, thank you for taking the time to leave a detailed review of your experience. We are extremely sorry to hear about the issues you have outlined from the sale through construction of your new home. If there is anything we can do to assist with outstanding items, please send us a detailed note at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 5
Not a great experience building with Lennar.
- Kathleen M.
- Verified HomeBuyer
- March 31, 2021
- Saint Cloud, FL
My experience was a poor one from the time I put my contract in until now, three months after closing. There of been so many miscommunications and poor customer service issues they won’t all even fit in this review box. Suffice to say, I would never, under any conditions, build another house with Lennar.
Lennar responded:
Hi Kathleen, thank you for taking time to share your experience. We would like to apologize for the frustrations you expressed regarding the customer service process and miscommunication. Please send us a note at corporatecustomercare@lennar.com with any additional details you would like to provide, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 3
Responsiveness 2
No follow ups !!!
- Rafael A.
- Verified HomeBuyer
- March 31, 2020
- Saint Cloud, FL
During my first walk, before closing, we found some issues that were supposed to be corrected. After 5 calls and the "promise" that someone would take care, 5 months after, nobody showed up !!!
Lennar responded:
Hi Rafael, thank you for sharing your feedback. We are sorry about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Poor response
- Wilson V.
- Verified HomeBuyer
- March 26, 2020
- Kissimmee, FL
Good to sell horrible to respond to open issues and warranties
Lennar responded:
Hi Wilson, thank you for your feedback about your experience. We are sorry to hear about the lack of response. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Would never buy with Lennar again or recomend it
- Yamil T.
- Verified HomeBuyer
- November 21, 2019
- Saint Cloud, FL
Took 6 months to get a refund ....overall a bad experience
Lennar responded:
Hi Yamil, thank you for sharing your experience. I apologize for the delay you experienced in receiving a refund. If you could send us additional details to corporatecustomercare@lennar.com, we would like to follow up. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Awful
- Joshua Q.
- Verified HomeBuyer
- December 02, 2025
- Clermont, FL
My worst experience buying a home! I can’t even have a shed because the HOA said so. I’ve had to fix two doors because they don’t close. When I replaced the carpet with LVP, the amount of trash and debris swept under the trim was unbelievable! I have pictures. My yard looks like a construction site with the trash left in it. My vehicles need to be washed every 2 days because of the dust. Vouchers should be given for car washes. I don’t understand why when the sod is laid that that the good sod is in the front of the home and the crap sod is in the back. The sprinkler system only does the ...
Lennar responded:
Good morning Joshua, thank you for your feedback. We are sorry to hear about the challenges you’ve experienced with your home, including the issues with doors, flooring, yard conditions, and the sprinkler system. We understand how frustrating this can be, and we appreciate your patience, especially as the community is still in the construction ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst, irresponsible builder in the us
- Anonymous
- Verified HomeBuyer
- December 02, 2025
- Clermont, FL
Worst, irresponsible, immoral builder in the US! Run away from their lucrative offers, before you end up in the trap and realize what a mirage it was.
Lennar responded:
Thank you for sharing your experience with us. We apologize for the frustration and for not meeting your expectations. If there are any warrantable items unresolved, please email CorporateCustomerCare@Lennar.com
with the details and reference this review so we can follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Overall. Daniel was great till after we signed.
- Anonymous
- Verified HomeBuyer
- April 08, 2025
- Clermont, FL
Overall everything was going well. Until we handed over our down payment. Then it felt like pulling my teeth to get any questions answered by the Lennar staff. Their mortgage company was the same way. They were great till closing day. Then it felt like pulling teeth to get anything answered. Then out loan was sold off to another company and Lennar failed on multiple occasions to transfer the payment amounts and allocations properly. Our home has many cracks in the paint and lots of cut corners throughout the house that weren’t noticed in the inspection prior to. Many wholes in the drywall ...
Lennar responded:
Good afternoon and thank you for taking the time to share your feedback. We're sorry to hear about the quality issues you experienced in your home. If there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if there are warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty/service request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
The worst experience of our lives!!!!!
- Michael H.
- Verified HomeBuyer
- March 29, 2025
- Kissimmee, FL
Lennar is by far the worst mortgage company we have EVER worked with. The whole experience was horrendous.
Lennar responded:
Good afternoon Michael, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced with your mortgage process. We are committed to earning back your trust. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer CareSincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
Bad experience
- Walther Kenneth D.
- Verified HomeBuyer
- February 24, 2025
- Orlando, FL
No honesty about the process, constantly giving incorrect information, a lot issues with the house. It was a nightmare of experience.
Lennar responded:
Good morning Walther, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Was not happy
- Daniel A.
- Verified HomeBuyer
- February 18, 2025
- Kissimmee, FL
Was not happy communication was kind of poor only thing that I recommend is really talking to the consumer and when you promise to do something or when you do a walk-through, make sure everything gets done before you sign anything went through a motorhome figured my kitchen cabinets were going to look like that and I end up Getting into my house. It was not what I wanted. And I moved into my house. I thought they will have the construction control next to me, but there’s two by fours laying out with nails on my grass nails all over the place trash the grass got lifted out about three times ...
Lennar responded:
Good afternoon Daniel, thank you for sharing your experience with us. I'm sorry to hear about the two-by-fours with nails left on your grass and the lack of cleanliness. If you have any questions or any outstanding warrantable issues, please do not hesitate to contact your local Customer Care Team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
From bad to worse
- Jorge Alberto R.
- Verified HomeBuyer
- January 27, 2025
- Kissimmee, FL
I have been working with Lennar for approximately 9 years and I have seen how over the years they are doing things from bad to worse and I appreciate that management does not care or at least they cannot do anything since the level of command is followed by one family member to another, in many cases the construction manager is the wife of the person who is in customer care or the brother of the guarantee and so in this way they cannot make each other look bad. As an investor as well as a realtor who works with investors, unfortunately I cannot recommend Lennar more given their poor treatment ...
Lennar responded:
Good afternoon Jorge, thank you for bringing this to our attention. We're sorry to hear that we haven't met your expectations. We hope to have the opportunity to regain your trust as we are continuously working to improve the homebuyer and homeowner experience. If you would like to share any details of your experience or have outstanding issues that need attention, please email us at CorporateCustomerCare@Lennar.com so we can assist you with follow-up. For future questions or warranty, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible Experience
- Aaron R.
- Verified HomeBuyer
- January 10, 2025
- Kissimmee, FL
I've bought two homes now, one from another builder. I can say that every step of the way with lennar was shady. First, your salesman, Brian was too pushy. He kept giving us deadlines during the home initial contract to sign and give a deposit. This isn't a professional way to conduct business when you pressure someone to sign such a large purchase. Next, your build process and the excuses involved as to why the construction was delayed was unbelievable. Lennar would not admit that the build completion was pushed due to a Lennar issue and not the cities even though we called and found the ...
Lennar responded:
Good afternoon Aaron, thank you for sharing your feedback with us. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Unethical/Uneducated Sales tactics
- Brian M.
- Verified HomeBuyer
- December 05, 2024
- Apopka, FL
Salesperson Daniel and Sales Manager Chad both told us repeatedly that we can have a privacy fence. I advise that you request and read the HOA bylaws before purchase as it states we can only have a 4 foot aluminum picket fence. If this wasn’t our first home, and first HOA we would have known to check this beforehand. Leaving this review since I reached out to Daniel and it’s been radio silence. I asked if Lennar can make an exception as I asked about the privacy fence specifically over 5 times. He got the sale, good riddance to us! Won’t be recommending any clients to purchase homes with ...
Lennar responded:
Thank you for sharing your experience with us, Brian. We sincerely apologize for the inconvenience and frustration you encountered during your home-buying process. We're especially sorry to hear about the poor communication with our Sales team. Your feedback is valuable to us and helps identify areas for improvement. It has been shared with upper management for ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No Communication
- Anonymous
- Verified HomeBuyer
- November 22, 2024
- Clermont, FL
This was a nightmare! Save yourself and go elsewhere!!
Lennar responded:
Thank you for sharing your review. We sincerely apologize for not meeting your expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review so that we can help you follow up with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Financial Services Professional
- Paul G.
- Verified HomeBuyer
- October 16, 2024
- Kissimmee, FL
Very disappointed with the construction manager and their staff for failing to remove debris before the recent hurricane (Milton) hit the area. It forced me to leave my home for safety after concerns that concrete blocks would become projectiles. I asked repeatedly for this to occur and nothing was done. Even after they responded by telling me they would remove these items. I continued to message the construction manager directly and received no response. They simply didn’t care! I have photos and text messages saved for Lennar corporate, as they should investigate this further. The overall ...
Lennar responded:
Thank you for sharing your feedback, Paul. We are truly sorry to hear about your experience and the issues you faced during the recent hurricane.
If you have any warrantable items or questions, please feel free to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This will ensure that your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Not happy regarding the process
- Antoinette Michelle G.
- Verified HomeBuyer
- September 17, 2024
- Apopka, FL
Some things is better left unsaid. I moved in the home and I'm over it!!!!
Lennar responded:
Good morning Antoinette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Defect
- William V.
- Verified HomeBuyer
- September 06, 2024
- Kissimmee, FL
We walk thru to Alexis and some issue still not fix so much point finger which different contractor or difffrent person.to fix the issue. This is my wife first time a brand new house with a lot of defects.. The first week we found a lot of insects in the house even our dog got bite with this insect…So dirty our front garage driveway till now… all our door frame was so much issue from the front to all bedrooms…No manager was try to tech us they keep saying make a work order which not even six months we been sending work orders. I didn’t not know we bought a lemon house…
Lennar responded:
Good morning William, Thank you for taking the time to share your experience of getting items resolved with us. I’m sorry to hear we did not meet your home purchasing experience expectations. We are committed to resolving any outstanding issues and turning your experience into a positive one. If there are still outstanding items to be addressed, please send us an email referencing this review and share details of your concern to LennarNews@Lennar.com so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Second and last house with Lennar
- Freddy M.
- Verified HomeBuyer
- August 15, 2024
- Kissimmee, FL
The whole experience was stressful and not up to regular standards. I do not recommend anyone to deal with Lennar, Lennar Mortgage or Lennar Warranty nowadays
Lennar responded:
Good afternoon Freddy. Thank you for sharing your feedback with us. We are sorry to hear about the stressful experience and the issues you encountered with our customer service, mortgage, and warranty departments. We understand how disappointing it must be to face these problems. We hope that moving forward, we can regain your trust. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Bad Experience
- Antonia C.
- Verified HomeBuyer
- August 07, 2024
- Saint Cloud, FL
My experience has been very bad, the customer service people are not responsible, the do not care about the client, they never fixed anything or to complement the commitments to fix the property, they make appointments and do not go they do not respect the client's lost time, they do not solve problems it really was one of my worst experiences buying this property, I would never recommend them.
Lennar responded:
Good morning Antonia, thank you for taking the time to share your experience with us. We apologize for the frustrations you have encountered in getting issues resolved. If there are any outstanding warrantable issues that have not been addressed, please send us an email to LennarNews@Lennar.com, referencing this review, so I can help you follow up on them.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Mr Omair
- Omair C.
- Verified HomeBuyer
- July 27, 2024
- Kissimmee, FL
The truth is that I felt cheated after moving to a new house and I started to discover that they used the worst possible finishes on the inside of the house, because I didn't inspect the outside. The paint on the inside is ridiculous, they used the worst quality paint. In short, everything they used on this house was the cheapest thing in construction. Now we have to live with this horrible thing here or spend a lot of money to improve it. I don't recommend anyone invest in these Lenar houses.
Lennar responded:
Good afternoon Omair, thank you for taking the time to share your feedback. We are sorry we have not met your expectations with the quality of your home. We hope moving forward we can offer you a better homeowner's experience. If you have any questions or warrantable issues, please do not hesitate to submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Company just wants a sale
- Michael George L.
- Verified HomeBuyer
- July 15, 2024
- Apopka, FL
Company reps had no concern about customers, only keeping on schedule and selling a house. Build quality was not very good. Final cleaning was non existent. Company did not respond to issues we brought up on our final walkthru, only their own. Would never recommend them to anyone else
Lennar responded:
Good afternoon Michael, we appreciate your feedback and are very sorry to hear that you feel our company reps have no concern for our customers. Moving forward, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. We hope we are able to change your sentiment to a more positive one in the near future.
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
For sure the worst experience
- Jorge Alberto R.
- Verified HomeBuyer
- July 13, 2024
- Clermont, FL
I am surprised at how the quality of LENNAR has gone down, at the level of customer service it is a disaster and at the level of construction the people in charge seem not to be qualified for those job positions, such as the Construction manager, it is outrageous that a builder like Lennar is currently in such poor and disappointing circumstances.
Lennar responded:
Thank you Jorge, for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced. I have notified upper management to review and assist. Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
very bad and horrible experience
- Anonymous
- Verified HomeBuyer
- April 19, 2024
- Saint Cloud, FL
My buying experience was very bad with Lennar, starting from salesperson to the entire sales team gave me hard time, poor communication while your home is getting built, they can lie about anything to just sell the home. I had a very good experience with Pulti homes, and they have excellent customer Servies, i will never ever buy a Lennar home again.
Lennar responded:
We thank you for your feedback and are truly sorry to hear that your buying experience was very bad. We sincerely apologize for the difficulties you faced with the salesperson, sales team, and communication throughout the construction phase. If you have any outstanding warranty items, please do not hesitate to submit your requests on Lennar.com
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
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