Lennar Reviews in Orlando, FL

The truth is that I felt cheated after moving to a new house and I started to discover that they used the worst possible finishes on the inside of the house, because I didn't inspect the outside. The paint on the inside is ridiculous, they used the worst quality paint. In short, everything they used on this house was the cheapest thing in construction. Now we have to live with this horrible thing here or spend a lot of money to improve it. I don't recommend anyone invest in these Lenar houses.

Company reps had no concern about customers, only keeping on schedule and selling a house. Build quality was not very good. Final cleaning was non existent. Company did not respond to issues we brought up on our final walkthru, only their own. Would never recommend them to anyone else

I am surprised at how the quality of LENNAR has gone down, at the level of customer service it is a disaster and at the level of construction the people in charge seem not to be qualified for those job positions, such as the Construction manager, it is outrageous that a builder like Lennar is currently in such poor and disappointing circumstances.

My buying experience was very bad with Lennar, starting from salesperson to the entire sales team gave me hard time, poor communication while your home is getting built, they can lie about anything to just sell the home. I had a very good experience with Pulti homes, and they have excellent customer Servies, i will never ever buy a Lennar home again.

Aside from being bullied into purchasing a home that at the end of the day was built improperly. And I do not want. The walls are uneven. There's areas where the ceiling is lower on one side of a wall than the other. My glass door that should have been included in the house that I had to buy separately because they decided. They're no longer providing glass for the showers. And didn't even lower the price of the house because of it. I couldn't install it because I have to redo the entire shower wall because it's Bode. Meaning that it's not level. It's not even This has been an issue throughout the entire house. The things that I thought I was gonna be able to buy. That would have been extra because of all the things that they said were included. I couldn't purchase because by the time we close on the house. None of the things that were promised were there. No backsplash, no washer and dryer. The counters were incorrect. The sink was incorrect. The shower glass was no longer being a part of the house. I had to make those purchases taking money away from things that we were originally gonna do to add to the house. I've never been robbed in my life. But I can wholeheartedly say I know what it feels like. ... More

Never got my keys day of closing, lock was broken, it didn’t get fixed for weeks and keys never sent to me like I was told. I had to drive 2 hours to pick them up. Leaks in the house after day 3. No one likes to help, I had to call a lot of numbers to finally get a response. I had lots that needed to be fixed and it took over a month with lots of contractors coming almost daily. This does not include all the blue stickers that were undone before closing. Lennar is not trustworthy in my opinion and to many of my neighbors as well. There is so much more to say but, I would run out of room to write everything. I would not recommend even Lucifer to buy from Lennar. I am still needing things fixed and there a big lack of communication. Wish my new home buying experience was better. There is no quality in the homes being built which is unfortunate. Maybe Lennar should teach their worker’s communication and customer service skills. ... More

Briana was awful . She was not responsive to emails or phone calls. She didn’t know the answers to mortgage questions and told me inaccurate information. I had to get her boss involved because it was impossible to deal with her. She wanted me to sign documents that were inaccurate. Up to the day of closing, the down closing costs were still unsure. I literally was so stressed out that I ended up in the hospital the following day for tightening of my chest. I’m young, with no issue of the heart. The Dr said it had to be stress related. Carmela at lennar mortgage was outstanding. I wish she could have handled my entire mortgage process. She stepped in to assist where she could. William, my first NHC, was awful as well. Thankfully I was able to change to Sandra who made the experience a little better. Crystal was amazing and also helped with the walk through. Unfortunately, Briana and William were my main contact people throughout this experience which made it awful and I wouldn’t do this again with lennar if I had the opportunity. ... More

I could write a book...everything was terrible

Working with loan officer was a terrible experience although I don’t have any issues with the builder.

Builder steal/removed curtains from this model home. Sent refund check very late, with buyers and realtors total five payee name in a check, how can we cash this check? Took Lennar 2 months to correct purchase number in ALTA, two months add correct name to deed.

Builders are charging a builders fee at closing which was supposed to be included in the original price . That’s another random $3,000 just inserted in there with no mention of it, very fraudulent. Not happy with Lennar at all.

I was extremely disappointed with my whole Lennar home buying experience. My NHC Steven was horrible. I would constantly reach out for updates/status of my home multiple times before I would receive a response. It was always the same answer no change this is post COVID times and it takes a lot longer to get things done. My previous property manager from a rental I was living at told me to get a new NHC because Steven was horrible, and I should have listened to them. Lennar title. Same exact thing. Constant requests ignored and I was 2 days out from closing and still did not have a closing time. Additionally on closing day I signed all my paperwork by 3:15 pm and they left me in a "closing room" until 5:15 pm and they finally came back in and said we can’t print checks. Seriously I had sat there for 2 hours, and no one came back in to tell me anything. Complete disregard and lack of respect for anyone’s time. Lennar Construction Manager Jeff. Anytime questions would be asked you would get a blank stare and he would walk away from me without response. On closing day when I asked about the hits on my personal inspection, he could not give an answer. Just said I went up there and there was no mold. I pulled out the report and showed him what I was talking about, and he literally turned around and walked out. I paid a lot of money to get a private inspection. None of the major hits were addressed. Along with the fact that I went and did a new home orientation and my CRM and I walked the home and she had a ton of tape all along the home and nothing was complete when we hit closing day. All they did was remove the tape Alexis put up and missed a few spots. Waste of Alexis' & my time. Additionally on closing day the home wasn’t even cleaned. I was told during new home orientation that professional cleaners will come and clean and my floors will be buffed and paint that is all over my floor will be removed. The best part was after I closed, I was cleaning, and I found the "Lennar Final Cleaning Completed" door hang in a drawer. That in itself proves the home was not cleaned. I am 48 days past closing and still have hit list of items not completed. Lennar rushed me for a closing date in December with complete disregard that it was the holidays, and they would have issues with getting workers to complete the discrepancies. I kept being told they are having issues getting people to come in because its the holidays. So instead of Lennar doing the right thing and closing in January so they could turn over a beautiful home they rushed and turned over section 8 housing. I do want to say that Denise and Alexis were amazing. Response was always immediate, and their professionalism was incredible. I regret buying this home and kick myself in the butt everyday for not walking away when I wanted to. The threat of losing my deposit is what made me stay. Not the fact that I received a beautiful home because 100% I did not get a beautiful home. I will forever give my opinion of Lennar as a horrible builder that doesn’t care about anything except making a sale. ... More

Delays due to missed inspections, poor workmanship, rude and dishonest customer experience reps! Nothing about this house or our experience was worth half the money we paid for it. Lennar reps constantly lied and tried to cover up their mistakes and those of their subs. We were forced to close before the house was complete and every worker we've had in since then have commented on the poor work that was done. I'm ashamed to own a Lennar house.

Lennar was absolutely the worst home building experience we’ve ever been through. Extremely unorganized. Quality of work was horrendous. Lack of communication. Cleanliness was horrible. We will never build with Lennar again and will do everything we can to get others to avoid this builder.

Months in they pushed closing date and made no progress for more than 6weeks on walk through we had holes in wall no fridge door no molding closet doors still not hung, tile missing grout, walls and ceiling was bowed…36 problems noted. Now the second walk through was much netter but we still had issues with promise to return as well as covering expenses for an extended stay in hotel due to first walk through and we are now almost two months in and no word.

It was the worst experience ever. I went through a lot to get this home.

No recomiendo a Lennar

Initially I was very excited to build my new home with Lennar. That changed rather quickly. My closing was delayed over 6 months. When issues were discovered during the final walk through I was threatened with a daily fine if I did not close. There are items on the punch list that have still not been addressed almost 2 months after closing. I have contacted multiple people by phone and email and there is still no timeline on when the issues will be resolved. Overall I am very disappointed with the process and I will never recommend anyone buy a Lennar home.

All I can say is don’t buy a home from these guys.

Lennar has slight improvement in overall quality. However, it's still not meet customer's satisfaction. Responsiveness and coordination are still a big issues. Property orientation and closing arrangements are very confusing and not considering customer's need. Time response is extremely slow and sometimes not even replying customer's questions.

from the sales person to the closing table; not what is expected lies and excuses... you most love the walkthrough before closing and see items hold by tape... 3 weeks after closing and items weren't fix.

It was and has been dissapointing

No quality on materials, no good finishing, no response on issues after closing.

Home buying experience was as bad as it gets. Delays, LACK of commutation to no communication. Closing date got pushed multiple times. Sales Rep was terrible. Only one person who interacted with us during final inspection was good and as professional you would expect when you are making biggest purchase of your life. Due to the delays in closing, my interest rate went up, spend much longer in rented apartment, could not plan for the move. Had to rent extra storage for Furnitures we brought. Due to lack of communication, I had to constantly follow-up to get some sense when the home will finally be built. ... More

Took too long to build and then the build was sloppy.