Lennar Reviews in Sarasota Bradenton, FL

That lennar doesn’t follow thru on issues. Lennar has been procrastinating on a leak in my garage for well over a month. The pavers have been removed from the side of my garage. How can it take so long to fix a leak. There is now a tropical storm coming. I’m concerned about flooding and possible damage to the slab.

Hi Everything is delayed abd hard to get info from sales people. Reluctant to give feedback and answer questions in regards to ongoing progress. Like pulling teeth hard to get info. Now amenity center is delayed when we contracted we were told summer 2021 now summer 2022 Very much not happy . Wish we could get out of our contract Hope someone hears me abd contacts me

I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I walked in his office and said I just have a few questions about my contract. He grabbed my contract looked at what I had circled threw it at me, tearing it and said go home and read it again. My friend and I were in shock! I had just spent over 6 hundred thousand dollars and I was treated this badly. I went to a lawyer to get out of the contract but was told I was stuck! I was so terrified I had made the biggest mistake of my life. Nothing changed until I finally got word the home was finally ready. I had been assigned a new rep and she answered my calls . After I moved in the cooperation was unbelievably better. My girl assigned to fix the things that had to be changed were handled so well and the people were so friendly and supportive and followed through beautifully. But the beginning was so horrible that I have a hard time getting past it. ... More

The construction side was great, they were attentive, prompt, fixed any issues right away, communicated well. The mortgage side was awful. They messed numbers up three times, over a month later told us we weren’t qualified to begin with, all because they never factored in 3/4 of our income from the very start. Too many people to talk to, no one knows what’s going on. Concerning payoffs is a joke. We paid down 90% of what we owed, provided more than enough proof that we did so, then argued that we had to pay Lennar the full amount still, we did. Lennar told us they’d cut us a check for the full amount we owed then other companies would pay us back the difference. That’s not what happened which led to more confusion. Horrible experience on the mortgage side. Never again will we buy Lennar nor recommend the company based on that. You’d get more stars if it was even slightly better, but it wasn’t. It cost us a few thousand more because we had to keep renting because no one could get their act together and figure simple things out that were on the most basic level of their job description. ... More

There were just too many missing accessories, unfinished items, broken tiles. And no opportunity to give input into appliances or needed vents, such as in the garage.

Overall, Lennar builds a decent house. However, as I’ve now learned, local workers impact the quality of the final build and buying experience a great deal. My first Lennar home was immaculate at closing. This new one was not complete, had a long list of things to finish or redo, and very dirty. Since closing Lennar has made some effort, albeit very disjointed and longer than it should be, to take of the issues. There were a number of problems in the buying process that led to delays in closing. In the three times this occurred, we were not informed until the very last minute and without sufficient transparency by sales and construction. The “everything’s included” slogan still holds true but the quality of what you get is way less than my first home. Appliances are the cheapest GE models vs the higher end models I had previously. Lennar’s financing group, on the other hand, was very responsive and prompt. In the end, we have made the new house home, but it requires a lot more personal effort than it should have. I may have had expectations set by my first experience that could not be met by the second, but I think they can and should do better by their buyers. ... More

Forced to close with no regard for customer satisfaction

The contractor and the customer warranty woman had no time to talk to me…..waited a long time for cabinet drawers……I have a tree still down from Ian & the fact that I closed in the 31st of August, but still couldn’t move until 9/16 since I was waiting for drawers which I finally came in and placed on 10/24. Then one drawer was cracked, so they had to order a new one. That was just the tip of my experience.

The home buying experience was very frustrating. Our home was delayed by 4-5 months while other homes on same street that contracted 3-4 months later were finished earlier. Compared other homes we’ve had built, It appeared that Lennar just slapped stuff together so they could close. Now we have to deal with it through the warranty process which is inconvenient. Examples are broken window, front door doesn’t line up with hopes drilled, no hardware on the door, island 3/4 inch lower on one side, floors stained, no address plate on outside, and I can keep going. We spent alot of money to move here and bought a new house so we wouldn’t have to deal with this stuff. We were told many things were on back order but when we called the distributor directly they had no record of an order being placed. I will say the warranty department has been responsive and Nekol does a good job. Our comments are consistent with the experience of every homeowner we’ve met. The bottom line is we would not buy from Lennar again, ... More

Response to warranty issues has been very good. However, the month leading up to our closing was absolutely brutal. We had to pressure Lennar to move the closing date back three times. The different divisions (construction, mortgage, title, sales, etc.) did not communicate with the other. The local construction people had no idea of our original closing date and weren't even close to having the house ready. On closing day the title company (Lennar Title) did not have the closing documents from the lender (Lennar) and we never had a final walk-thru or orientation prior to closing.

So many issues and lazy work that led to dozens of warranty claims in the first month. We were unable to move in as scheduled due to the volume. Was a shame to have so many issues including construction debris clogging pipes, electrical work not done correctly, etc.

Everything we were told was not actually true! They stretched the truth about all costs & bills, including insurance. Flood insurance & work that needed to be done before closing! We spent over $1,000 just to fly down for walk through which they said all work would be done before we move it & it was a waste of our time & money!!! Nothing was fixed before we moved in!!!

Buyer beware - false statements by salespeople, archaic, disorganized and unnecessarily time-intensive requirements that customers deal with way too many emails and multiple online platforms and excessive amounts of conversation with multiple employees in multiple departments, to get anything done. I suspect this is intentional, so that buyers just give up reading and writing emails and talking to way too many employees, and they give in to builder demands. Lots of..."didn't you see that in the fine print?" types of things. And zero accountability from management, which apparently won't even talk to customers, choosing to hide behind their underlings. I would never buy from this builder again. I wish I was aware of all the negative feedback and class action lawsuits against this builder before I acted on the purchase. ... More

Very poor communication Missed promise dates Original close end of August True close end of November Apartment lease ended & after 2 extension had to move out. Lennar Said they would pay for moving & storage of furniture till home completed. Never did

Lennar did not fix items before our closing as promised. Much of the blue tape was removed even though the issues had not been resolved. Items are slowly being addressed via warranty tickets weeks later.

Not a great experience. Overall the house is ok, but Lennar really makes you suffer with not getting the details completed.

Well, I can’t write a good review! Our irrigation system in front still doesn’t work! Our spa heater didn’t work for at least a month after we closed! The permits on the pool and pool cage and gas line were not closed before we moved in. We finally got ahold of Lennar Representative that helped us.. We were caught in the middle of Lennar and Holiday pool! You think you would want to make this process happy for people, we just bought a new home! Then you have to contend with warranty work! You never talk to anyone, just get on your computer and put in a request for warranty work!! Warranty work is days or weeks! We do love our home we,just wish we didn’t have all these issues!!! ... More

Good price for the reasonable square foot condo but horrible from final walkthrough through closing day, messy, dirty house with lots of paint, doors, cabinets, roofs etc… problems.

The sales rep. Cindy was very professional and was great to work with. The closing team promised completion of all issues and that was all BS . No follow up to issues. They said what we wanted to hear to close the deal. Extremely disappointed and I would not recommend LENNAR ! Wish I had not purchased !!!

Was not happy with my Lennar experience. We love the area and our neighborhood but the the experience with Lennar and its salespeople is very sketchy! We were given three days notice to do our walkthrough and it was during a time our Lennar salesperson knew we were NOT available due to the personal and work commitments. They stopped corresponding with us after we asked for a new date then went ahead and did the walkthrough without us. We got a very brief video of our walkthrough that was conducted by a Lennar salesperson. Not only was this a conflict of interest but the video we received of the walkthrough only covered superficial items and did not look at electrical, plumbing, garage doors, etc. In summary, a national company that worries about sales numbers, the bottom dollar, and NOT their customer. Too bad that is how you have to start your experience with your new home. ... More

Joey D was great, after his part it’s been one problem after another. The bottom line is speed is prioritized over quality…and it really shows. What should be a wonderful experience has been about as fun as a root canal. Appliances, electrical, carpentry, paint, masonry, landscaping, plumbing, HVAC, stucco, cabinetry, tile - I can’t think of one aspect of our house that hasn’t had issues. Just exhausting, frustrating, and disappointing.

This house has been a nightmare! Two weeks after closing we noticed black mold in the owners bathroom. Lennar responded quickly to mitigate the problem but took 3 weeks and multiple vendors to identify the source of the water leak. Tiles, vanity and shower subfloor had to be removed. Two months after closing we still do not have use of the bathroom or our bedroom due to the continuous state of construction. Additionally, a week after the bathroom problem was identified, the garage started taking in water. Again, it took 4 vendors to identify source of the leak, blocks and floor cement escavated, leak fixed and floor and wall reconstructed. All of this was happening while they were addressing the dozen other tickets submitted for damaged items, lack of detail and sloppy workmanship. Poor quality construction. Disappointed for sure. The only shining light is Wendy. She is responsive and easy to work with during this difficult process. ... More

I purchased my Florida home from out of state, Maryland, therefore it was imperative, to have good communication in the building process. From the onset of the process of purchasing our home there has been questionable glitches when it came to my sales rep, Bobbi , and the communication processes. I was totally disheartened with my experiences with Lennar and I believe it’s mostly due to my sales agent and her failure to communicate honesty and timely. I have videos and emails between us which demonstrates her lack of communication and even her being on top of what was going on with my potential home. I tried to maintain faith in Lennar builders by making various personnel in her management chain aware of my issues and my concerns but to no avail. I never received any consideration with the total failure of my sales agent and her total lacking on her job when it comes to communicating and maintaining customers satisfaction. If I wasn’t so far in the process of purchasing this home I would have walked away. So now I warn any potential buyers to be aware that once you sign the contract you are on your own. ... More

This is our 5th home buying experience (both existing and new construction homes) and by far the worst experience with the building process and quality/value of the home

The issues I saw during my walk through have not been address for the past 9 weeks. The Condo was dirty when we got here 2 weeks after our closing. Getting help through the Lennar warranty department now.