Lennar Reviews in Tampa St. Petersburg, FL

The start of the process was great, the sales team and mortgage group did an outstanding job (great communication, attentive to questions and concerns and just a pleasure to deal with). The walkthroughs were ok, a bit rushed and even items pointed out prior to the walkthrough weren’t all corrected (some weren’t corrected after the first walkthrough, and were rushed to correct just prior to closing), because of this several items were missed. The warranty group, although they are polite, they did not address the issue we were having and even closed the warranty ticket after an escalation request was made…that is poor customer service. It was clearly communicated with the warranty advisor that we disagreed and wanted to see the data on why it was denied, instead they closed the ticket. If they showed that our request was wrong and explained why, we would have accepted that, instead they closed the ticket. As far as the neighborhood is concerned, so far it is good, my only complaint would be to make the HOA/Clubhouse structure easier on the homeowner (having to access 3 or 4 different websites and payments to each is a nightmare…if you can even get access). It’s a shame because Lennar had the ability to get a great review but they choose not to. Overall, right now, I can’t say I would recommend Lennar as a builder, but I would recommend the Angeline community. ... More

Each and every Lennar personnel were knowledgeable and professional. There was no pressures and they provided me with options to meet my needs and wants. Thankfully, there were a few different style homes and the staff were patient in showing me all of them that met my criteria. Actually, the home I purchased was not even on my self chosen list. After making my decision, each member from the mortgage preparation to the closing explained the steps and provided guidance. As with any home purchase, you may need some tweaks addressed. The process to request some assistance in having a service technician come look at my inquiry has also been great. They are extremely timely in their response and the issues have been resolved. This was a pleasant buying experience as well as comfortable homeowner’s experience. I would highly recommend Lennar Homes. ... More

My home still does not have a front door lock. My construction manager told us he ordered the lock a day after we closed on October 21, 2024 and told us he would have it in two weeks. It is now December 12th and the construction manager does not return my calls. He has our garage door opener which he was supposed to use to open the house to install the lock so I will need it back or a replacement. This whole experience is unprofessional!

A number of items brought to the field supervisors attention were ignored or he said he would "take care of the" and then ghosted us and did nothing to complete and repair items. Ex: missing trim pieces, delaminated cabinet shelf, vanity cabinet door chipped, mulch missing around palm trees, trees blown crooked by the hurricane (which hit 2 weeks before closing) chipped floor tile. drywall mud and paint on outlets and switches, overhead garage door not closing properly, interior doors not painted on top and bottom per mfg. warranty requirement. The quality of install on many items is so poor the only fix would be to demo the items and reinstall. Ex: doors not plumb, uneven floor tile. The paint on the walls and trim is incredible low quality and the paint job itself is messy, sloppy, uneven and of the lowest quality I have ever seen. ... More

horrible deceptive terrible experience poor construction work could not care attitude it is all about the money

NO the best quality materials. contractors made the construction too fast with many imperfections, bur overall, Im happy with the transaction and the seller conceptions that Lennar granted. and I will fix those issues on the way. ahhh…. HOA IS TOO EXPENSIVE, $289 is ridiculous fee for what they do, and not even cover the water.

Great team over there.

I like the fact that everything was included in purchase price and they paid for closing costs

Buying a home can be very overwhelming and Lennar did well at streamlining the process. I just felt very misled after I signed the commitment letter and made my down payment. Things I were told were included were in fact not included. Things I was told would be addressed prior to inspections were not and were just brushed off as “easy fixes”. I had to send documents back several times for incorrect numbers. My sales agent went MIA after he got the commitment letter from me. I couldn’t access my mail for a week and a half because there was finger pointing on who had my key. Ultimately we are happy in our home now but I would recommend a new buyer not let them rush you through and fully READ everything yourself down to the smallest details. ... More

I got my keys but didn’t get my garage door opener or my mailbox key. As a first time home buyer it was not only annoying but very difficult to deal with . I didn’t like the roughness and the figure it out mentality that I slowly came to realize. It was a very rushed process and I had to find out or contact them about my keys which should have been explained to me.

Excellent buying experience and excellent service in taking over the new home transition process.

Company has been absolutely horrible since moving into the house. I’ve been here for less than a month and a half. I’ve had a roof leak due to my vents not being installed properly. I’ve had breakers go out. I’ve had things not sealed and also I’ve had a hole open up in my lanai. Trades people have been scheduled to come out they no-show customer service reps also ghost you when you try to get a response out of them. I paid 421K for my house and Jesus Christ. I can’t believe paying that much money gets you such bad customer service Lennar is a horrible company. Do not buy go elsewhere.

The whole buying and closing process is simple and quick, with good pricing for a new Lennar home. The sales rep Carlos was very good!

We purchsed this home using a realtor as our eyes as we live 1500 miles away. Overall the house itself is built well with exception of the rooms being out of square! The shower for example is approximately 1 inch out of square, which is quite noticeable when using 2 inch square floor tile. The appliances are strictly builder grade and we will update these ASAP. The excessive paperwork trying to purchase this home was just that "Excessive and repetative" seems the right hand doesn't know what the left hand is doing, many different people sending you the same information and when you have a question nobody seems to know who's in charge. I have several differant emails contradicting who to contact for the same issue, seems everone wants to pass the buck! One would think you should contact your management compaany with issues and they in turn would in turn decide if the issue should be turned over to the Master HOA, that is not the case here...you contact the management company and they tell you "That's not my job, you need to contact the Lennar!" in my mind that's why we are paying a management company, at least that's how it worked when I was the president of a HOA in Arizona, the members never had to contact the master association, everything was handled through the managent company. ... More

They very skillfully deviate the problem to another party and so on

Please check everything very carefully before accepting house. There are many issues in the house and warranty sucks. Please stay away from purchasing Lennar if you have other builder options. Lennar delivers poor quality house. Also their sales and construction team is very irresponsible and careless. They usually don’t listen and deliver on promises they make to customers.

The warranty team and the construction manager are trustworthy. Everything that they said the would do they did.

Ive scheduled my first payment to be electronically sent to Lennar Mortgage on the 28 October 28 2024 because it's due 1 nov 2024. They didn't inform me that th loan had been switched to a different loan company. Only the escrow payment made it to the my first payment. This is fraud!

"We had high expectations for our new home with Lennar Builders, but unfortunately, the final result fell short of the quality we were promised. Despite the considerable investment we made, we are disappointed by the evident quality issues throughout the property, which do not reflect the value we anticipated. It's disheartening to see these issues in what was meant to be our dream home. We hope Lennar prioritizes quality control to ensure future buyers truly receive the quality their investment deserves."

I had a very bad experience , the sales agent doesn't responsive and they cut down the price drasticallly next day i signed the contract, and i requested to give me some upgrades or adjust to compensate to that but they are very rude, and the loan clearance asked certian documents which took little while to get and they scared us if you dont close the home on the day you will be fined $300 per day . I dont recommend to any of my frienda

My experience with Lennar in purchasing my new home was seamless. From the start of the application to the final signing Lennar provided great customer service.

Amazing experience from the first step into Lennar sales office. Carlo our sales agent was amazing and also lennar mortgage and construction supervisors Jesse and Robbie who did walk thu with us. After move in if we had something that needed to be done they did it so fast. Amazing experience! Love Lennar!

The loan process was a complete nightmare! We literally showed up to closing and were told that our loan had not had its final approval and had to wait an additional 3 hours for them to get it figured out. Mind you, this was after we were told the previous night at 8:30 that we were good to go. No one called us to let us know of the rescheduling either which is completely unprofessional. We also had to continuously provide the same proof of funds over and over and over again. We were told that we recieved our final approval approximately 1 week prior to closing but were still asked to provide documentation the night before. Purchasing a new home should be an exciting adventure and this was not the case in any way shape or form and we are not the only ones that have had this experience. We also had a terrible experience with our final walk through. We were told by their rep that our entire house would be re-grouted and many other minor fixes with paint and broken closet doors that were to be replaced prior to closing which was three days later. Upon final walkthrough, absolutely none of it was complete and we almost walked on the deal at this point. They finally got the grout complete but did not clean the floors afterwards so we are still deing with trying to get the residue off. We were also told that we could just reach out to the project manager by the project manager himself at any time and he would have a someone there quickly to have the issue resolved as the crews would still be in the area and easy to have them come over to fix issues. Upon reaching out to the project manager several days after closing we were told to file warranty claims online. I will say the warranty department people have been nice and have provided solutions in a timely manner but certainly not as easy as texting the PM to have issues complete. One positive for the experience was that our closing date was moved forward by request to avoid issues with our current lease. Please make sure ALL promised and expected issues are resolved prior to closing if time permits! ... More

We have purchased several homes, with the last two forever homes being custom builds. We know exactly what we want and how we want it. We never expected to walk into this Lennar Home and find that it was about 99% exactly what we wanted from design down to flooring and color scheme. We couldn't be more happy with the overall construction quality, warranty follow up and most importantly, the folks that helped us get into the house, Lennar Mortgage and Lennar Insurance. It was such a blessing to have them all working together as it made the closing process fast and easy without any unnecessary stress. ... More

Overall Lennar homes are good and cost effective. Only thing - they forgot to deactivate home door code and the burners on the gas stove got stolen