Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1404 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
The material used are cheap .. the wash mashing dryer and dish washer were cheap.. they put the filter for the air conditioner on the ceiling.. someone forget to tell them this is a retired community..
- Joseph c.
- Verified HomeBuyer
- May 29, 2024
- Wimauma, FL
Not a great experience.. no attention to details.. promise they would fix things when we went to closing on the way back nothing was done.. we owned a west bay home and a GL home and this was the worst ..
Lennar responded:
Good afternoon Joseph,
We sincerely apologize that your experience with us fell short of your expectations. We understand your disappointment, especially considering the unaddressed details and the broken promise to fix things before closing.
We take pride in offering a legendary customer experience, and we fell short in your case. We hope to demonstrate this commitment to you moving forward by ensuring a much better post-closing experience.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Loved our sales rep Etta
- Daniel N.
- Verified HomeBuyer
- May 25, 2024
- Zephyrhills, FL
Etta was amazing helped us get pre-approved so quick and was there sending pic of the process the best.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
happy so far
- Anonymous
- Verified HomeBuyer
- May 24, 2024
- San Antonio, FL
very please with customer service, Very quick to response to issues
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
great home and great service
- Moishe H.
- Verified HomeBuyer
- May 22, 2024
- Riverview, FL
bast finish home ready to move in
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Had a very smooth experience from start to close.
- Kathiravan S.
- Verified HomeBuyer
- May 20, 2024
- San Antonio, FL
Special thanks for Robin, sales agent and Dave, the loan officer, to keep me informed and of every step with fast responses to all my questions. I would highly rate them for their services.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst home builder I've ever bought from
- Terry D.
- Verified HomeBuyer
- May 20, 2024
- Land O' Lakes, FL
I have a list of things that never got completed yet. Said will be right back that was four months ago. I could go on and on and on. Will never ever buy another Lennar home and will stop anyone who I hear say that they're looking at Lennar.
Lennar responded:
Good afternoon Terry,
Thank you for sharing your concerns with us. We are sorry you have not had things resolved yet. Please submit an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
My wife and I were very pleased with the professionalism of the builder and the construction manager.
- Glenn H.
- Verified HomeBuyer
- May 17, 2024
- Zephyrhills, FL
I would like potential home buyers to know that the team at Lennar is awesome to work with. The loan officers are friendly and courteous. The are more than willing to answer any questions you may have as well taking care of all documentation needed to process your loan in a timely manner, They respond to emails and phone calls promptly. The construction manager was also great to work with providing updated information on a regular basis. We were very pleased with the quality of the way our home was built. The closing department was also great. We highly recommend Lennar to anyone considering ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Liberation Model
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Wimauma, FL
Purchase this model only for because of the layout and having my mom close. Excellent floor plan. Quality of work and materials used could be better. Compromise only for floorplan layout and lot size.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Okay.
- Bradley A.
- Verified HomeBuyer
- May 17, 2024
- San Antonio, FL
Very hard a times to get responses to our questions. Being in central time zone we would get information so late in day we couldn’t get things sorted out before people were gone. Not knowing whom to contact at times it seemed like we were directed to a lot of different people that we hadn’t really talked to. Easier to deal with 1-2 individuals for us.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Christi was so informative and helpful for orientation Sharon was helpful with closing details. Marie was helpful with loan processing. Scott was not helpful at all after he made the sale !!
- Eileen C.
- Verified HomeBuyer
- May 17, 2024
- Land O' Lakes, FL
Wrote review above without last names
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
DISGUSTING, DONT DO IT!
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Plant City, FL
DO NOT buy from LENNAR! They are the MOST unreliable, RACIST and worst people to work with. We are first time home buyers and they made the process extremely difficult for us to purchase a home. We also felt that some of the people involved in our home buying process were very prejudiced and racist and they contributed to the difficulties that we experienced throughout the process. They did EVERYTHING they could to try to ensure that we didn’t get a home. Their loan officers are THE WORST! Please save yourself the heartache. Their homes are cheap and you end up having to take care of things ...
Lennar responded:
Thank you for sharing your experience with us. We're sorry to hear you felt that way, It is not the Lennar way of conducting business.
If you have any questions or outstanding warranty issues related to this, please submit a warranty request online through your Lennar account. This ensures a documented and prioritized resolution.
We're committed to improving your experience and would love the opportunity to earn back your trust.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Quality of materials and workmanship are NOT what they were 20 years ago !!!!
- Patricia M.
- Verified HomeBuyer
- May 16, 2024
- New Port Richey, FL
I'm EXTREMELY disappointed in the quality of materials and labor . I bought this Townhome because' Lennar' was the builder. Ryan Homes has comparable prices and locations but I chose this because Lennar had such a good name in the building industry. My other home here in FL was not a Lennar but my dad's home, built 2003, is Lennar and the quality of his home is excellent, I would NOT recommend Lennar to anyone these days. They do not build anything. They sub it all out and the contractors get paid for the job, not the quality of the work. -- Granite countertop seems are very ...
Total Score 4
Quality 1
Trustworthiness 3
Responsiveness 4
Mediocre interior finish completion.
- Richard N.
- Verified HomeBuyer
- May 08, 2024
- Land O' Lakes, FL
The exterior finish is good.The interior finishing was poorly. Items like paint, trim, interior door finish, flooring, concrete work and a host of other smaller items as a builder I didn't appreciate having had to take care of myself.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Helpful, friendly staff
- Anna N.
- Verified HomeBuyer
- May 08, 2024
- Land O' Lakes, FL
Jeremy was great to work with. He always responded quickly to my text and emails. Christie was very helpful and did her best to take care of our concerns.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Great experience
- Mildred O.
- Verified HomeBuyer
- May 08, 2024
- Land O' Lakes, FL
House construction and layout are perfect, the experience with Lennar answering questions or concerns is beyond expectations. Great service! The seller walked us through all the steps.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
John
- John C.
- Verified HomeBuyer
- April 29, 2024
- Zephyrhills, FL
As a first time homebuyer, my experience with staff was very satisfying. I feel I received a great value and would recommend it to anyone to shop with Lenar homebuilders. My only issue was I expected to close on June or July 2024 but the house was completed sooner and I was forced to close February 28 of 24. Vivian, my g Guide was very helpful and gave me attention at my calling. It is a pleasant experience to have someone be so attentive.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Completely Satisfied!
- Anonymous
- Verified HomeBuyer
- April 25, 2024
- Riverview, FL
Our home purchase experience with Lennar was good overall. We had a bit of tug of war during the initial negotiations however once that was sorted out we definitely got a great value for the price paid. Our salesperson Taria and construction manager Cheyenne were very communicative and responsive to all of our questions, requests and concerns. Even after closing their warranty team has been very hands on. Our only concern at this time is that there are several homes within the neighborhood that were sold to foreign investors and being rented immediately for low income housing. This decision ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
In need of new management
- Anibal R.
- Verified HomeBuyer
- April 25, 2024
- Land O' Lakes, FL
The experience has been an experience you do not want as a homeowner. It started with discouraging you from having a Realtor and getting a Lawyer. Get your home inspected as there are many flaws and some areas not completed to standards. You must take your time during the initial inspection of your home to include the outside landscaping area. I had dead trees and when request of replacement was done Lennar stated that landscaping is not included. Ensure your irrigation system works!!! Tiles in the home chipped and cracked not replaceable by the warranty, do not understand this!!! Check your ...
Lennar responded:
Good afternoon Anibal,
We sincerely apologize that this has been your experience. I have opened a Corporate Case for you and notified upper management for their immediate review and assistance.
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Sales staff (Ali ) was very helpful .
- George W.
- Verified HomeBuyer
- April 25, 2024
- San Antonio, FL
Constuction Project manager Richard Very helpful .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar Homes
- Annette A.
- Verified HomeBuyer
- April 24, 2024
- Zephyrhills, FL
This was my first home and I love it. Lennar is great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Great Community, House Too Early to Tell
- Terence M.
- Verified HomeBuyer
- April 23, 2024
- Land O' Lakes, FL
The worst part of our buying experience was the mortgage approval process. I will never submit to that again. The house was already completed, so we just had walk-through and punch list issues. We like the house so far, but follow-up is the Achilles heel of most builders.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Nicole
- Vincent D.
- Verified HomeBuyer
- April 19, 2024
- Land O' Lakes, FL
Our Lennar real estate agent was Nicole . She was an excellent customer representative for Lennar . She was extremely knowledgeable about all the aspects of the building process. She made the complete home building and the purchase of our new home and enjoyable experience. The one negative experience that I have is with the manager of the HOA in the Medley section where we purchased. . Her name is Jessica and I have never encountered a person in the role of a property manager that doesn’t return phone calls or emails that she decides are not worth responding to . I had to report her to the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
When things go wrong, you're on your own
- Neil S.
- Verified HomeBuyer
- April 19, 2024
- Zephyrhills, FL
So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and ...
Lennar responded:
Good afternoon Neil,
We appreciate you sharing your review and sincerely apologize for the experience you've had with the cracks in your Lanai and the loose house numbers. I have opened a Corporate Case for you and notified upper management in Tampa to review and assist.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Unfortunate experience
- Mayumi K.
- Verified HomeBuyer
- April 18, 2024
- Land O' Lakes, FL
Warranty Sharmin builder Travis both of very bad Response too late and all the yelling me I’m coustomer
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Not bad.
- Alberto G.
- Verified HomeBuyer
- April 18, 2024
- New Port Richey, FL
The house is great. A few issues when we did our orientation. There was a great deal of grout haze on the floor that I had to pay to get cleaned. Not cool. Also, the outside paint on our main wall had alot of streaks. I happen to know that the builders had men painting in the rain. And we are hearing water dripping when we run our sinks upstairs. I believe we have a leak. It hasn't come through the ceiling yet.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
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