Lennar Reviews in Tampa St. Petersburg, FL

We had a pretty good experience. We have purchased from Lennar before so we were better at advocating for ourselves this time. With any home builders you always want to have the product independently inspected and the issues on the punch list completed before you sign off and go to closing.

We had a James who was a great person to work with here in Florida. He was very responsive. Even when they moved him from us to someone else. He would still answer and or resolve any issues. As for the home itself keep in mind that what you see as a demo is not what you are getting. I was told we were being upgraded to quartz from granite. Only thing is was the thinnest quartz I have ever seen. So much so that I went to several countertop shops and was told they would not sell me such a thin slab due to concerns with quartz getting damaged. That leads me to think if they took a short cut on something you can see what other short cuts did they make that you can't see. Would I buy from Lennar again? Maybe but I would want a more detailed list of items being added to the home so you know exactly what you are buying. ... More

The craftsmanship of the homes is questionable, especially given the speed with which they were built. There are some structural issues that Lennar has been slow to respond to, which is frustrating. The value is good but be prepared to have to deal with Lennar's slow post-closing repair process. The representative for Balm Grove - Rob - is unresponsive at best. Do better.

lennar is a good builder however I had many issues when I moved into the house regarding the creaking wood on the second floor, paint on the bathroom mirrors and the toilets were not working properly as well as holes in the wood part of the kitchen doors and cabinets

Too many issues with original walk through not addressed 60 days later

2 Months in and still working to have punch list items from a week prior to closing corrected. Fixed some small, simple items myself. Lennear Mortage had major issues, limited or delayed communication and issues they had were Lennar Mortgage created, they dropped the ball. Quality, low end builder grade appliances, carpeting, cabinets, etc.

I loved my representative. The quality of the workmanship is a different question. It felt like the bare minimum was done and I was left to catch all the mistakes, and there were many. One example is that my property line extended 5 feet further than any dirt work or landscaping was performed. The side of my yard is at such an angle and rough that you can’t walk on it. Last minute, and half dead sod with a grass that does not match the rest of the yard was laid the day before closing. The side of my house is a hot mess. All concrete is cracked to pieces. No action was taken. I was told that unless it is. 1/4 inch wide, it was not their responsibility. To top it all off, I was showed the neighboring clubhouse and pool when viewing the site. When we attempted to go, we were turned away and told that we have our own pool and it is under construction. We cannot enter any pool except the one in our neighborhood, whenever it is complete. After two months of checking our mail every day, I finally went to the post office to find out what was happening because I did not receive a single piece of mail during that time. Turns out that to this day, there is no mail service in our neighborhood and we must drive to the other side of town and pick our mail up at the post office. I am seriously doubting my choice here. ... More

This is our second Lennar home. That's why we came to them. The quality of the workmanship is not as good as it used to be. We felt that everything was rushed. Maybe they had deadlines to meet. The closing was another disaster. Very impersonal. Again pushy to get it done by a certain date. Wouldn't accept we wanted to wait even though we gave them a substantial deposit.

Wrote review above without last names

Too many different places that I had to ask questions from. Things need to be streamlined! I was never told a lot of the rules and expenditures I would have. I did not receive any paperwork and was never placed on certain lists. It was a very stressful situation for me. No guidance at all. I am told it probably happened because I paid out right and never went to a closing. Was done on my phone. The paperwork did not get to the different departments. As far as fixing any issues ; the staff has been excellent. Checking even to make sure the job is done. Excellent experience with Josh and Hailey. PLZ stream like all the payments to 1 monthly billing and then they can divide it up to all the different companies. ... More

I thought they did a great job in the beginning of the process very responsive until the week of closing. Once I closed - moving from another state - with no idea of who to contact for utilities HOA etc. So disorganized and frustrating. Once that was figured out, all is good. Love the place so far! I did go through Lennar Mortgage and they did a great job!

The closing paperwork and communications at the end was terrible.

Buying this home started exciting but at the end there were no sparks. Closing process was rushed, lender required documents right at the time it was requested. It felt like I had to drop everything I was doing to provide them with what they needed. During the last walk through; day of closing things that were found incomplete/needing fixing/touch up by hired and Kenner inspector were not completed. Vendors were still coming through the house trying to fix things so that closing could take place. Just very rushed. Then had to drive to the appointment to sign closing paperwork. Many things that were supposed to be explained prior to signing were not explained, numbers were different. Didn’t even get the celebratory experience of pictures and whatever else that typically takes place when closing. It really wasn’t an enjoyable experience. At this point have not moved in as there are things that are still need to be done before officially moving in. ... More

Richard seemed like a glorified babysitter over workers but really knew nothing. Lee knew more .House was DEFINATELY not checked for problems and repaired before sale was complete.

Several items could have been made much better in this experience. From a quality standpoint every item, and there we a lot, could have been done the right way the first time and kept everybody's stress level down. Most items are as cheap as they can go, cabinets, closures..... We never got the trustworthiness we would have liked. We built in a 55 plus, and most of the time you just got an automated e-mail, hardly ever a person to explain, and they would come 5 at a time. Been nice to have that one person with you from start to finish. When you call who you think you should they tell you it is another department. For the price paid we would have hoped for some input, colors, options on hardware, upgrades, additional outlets. This is immediately shut down, they are building what they want and take it or leave it. The responsiveness to the issues was pretty good, roof tiles, roof leaks, walls, cabinets, floors, garage doors. Just a shame you have to have all these crews come back in and do the fire drill. The design of the home is very nice and works for us, the process to get in has room for improvement. ... More

I feel that there should be some personal contact I needed some guidance during the process a phone call might go a long way instead of an email

The most important thing I would suggest to perspective buyers is to be at the home site weekly, address the concerns as you seem them and make sure you do not close on your home until all punch items are resolved. Also make sure you get your own home inspector.

The salesman was attentive, and informative. The closing agent did a good job on the documents. The construction seems sturdy; however, the interior finish was sloppy. Paint was splashed on the floor tiles and front door. Some interior equipment and appliances were poorly installed and cheap. Having to pay 4 different associations is burdensome.

During model walk thru or new home construction or during any time throughout the sales process did Lennar explain that SUV owners would find out they cannot fit a mid to small size SUV into a Villa garage. It's too narrow even if I push both side mirrors in.

The home provides good value for the price paid. The person I had for warranty issues did a GOOD job. However, other owners have had difficulty getting other point persons for warranty issues such as serious electrical issues to respond at all. The HOA, which is in charge of community concerns such as irrigation for new plantings, is close to unreachable. No phone calls to the HOA are answered: they go directly to voicemail. Phone calls are often left unreturned. It takes close to a month to get the HOA to approve or disapprove of home improvement plans such as having your lanai screened. Requirements for improvement plans were not accurately communicated to the owner when initially requested, leading to a rejection of the owner's application. Communication with the HOA is poor to non-existent. ... More

Our initial encounter with an agent was good, stayed on top of things communicated well with us. It was by happenstance that we learned that our agent quit and it was obvious the replacement was less than thrilled to take over our sale. I now understand this agent has been less than supportive of other clients whom was their first point of contact rather than an inherited client. Finger pointing and zero accountability for jobs not done in a timely manner or of good quality was chronic. Value.... appliances were at entry level and with the investment would have liked better quality. 2 weeks into our home we purchased a new dishwasher. Went to pull out the unit and all pieces are plastic and no insullation.... with a house full of tile.... no surprise the noise was horrible when it ran. Sad to have to spend additional money to get what I feel should have been better quality up front. Communication between agent, lender, title company and site manager between each other was lacking in serious way. To find out the closing was bumped by an email rather than any representative from lennar is unprofessional. Especially when the emailed communication was not sent to us until late afternoon and people had already left for the day. Too much oversight and as more and more houses go up in the rate they are, there will likely be many more issues for future buyers if this doesn't get under control. This is not our first lennar home. We knew what to expect on some of the warranty stuff but we were not prepared for the treatment we got from our 2nd agent and the lack of accuracy of why delays were caused to move closing dates. If there are too many jobs for one manager to adequately cover, hire more people. We like our house. We love location. We are okay.... just disappointed with the building process this time. At this time it would be challenging to recommend lennar. I'm fortunate to have a husband that is handy in construction so immediate fixes that needed to happen he did.... couldn't afford to wait weeks as it related to irrigation and leaking sprinkler heads and valves that were brought to the attention prior to closing. Still waiting for sod replacement. Had they waited to place the landscaping AFTER the water meter was hooked up it would have prevented the grass from dying before we even closed. All of which we were promised would be resolved. Rest of the walk thru work has been completed aside from one thing. So I do appreciate that Again, we believed we went into the purchase with our eyes open but was not anticipating the challenges we were met with. I hope this review is met with the intent I meant. I hope for change on things so that future buyers can provide rave reviews. It is much more enjoyable to share positive thoughts. ... More

It has been good so far thank you

Some issues got resolved immediately, but others are taking a while.

From the loan experience with seniors to not notifyng home owners that the layout of interior has changed, to many issues on the finish work of the interior. I wanted to let lennar to be aware of these problems so others can have a better experience. The build was rushed to close. Jesse from lennar southshorebay medley is doing a great job he truly cares about helping and has made our experience much better

The promotional incentive amount was changed drastically at closing which made me feel misled. The loan process was also stressful. Aside that everyone was nice, helpful and my loan officer handled road bumps professionally but that incentive amount made it a bitter sweet experience.