Lennar Reviews in Tampa St. Petersburg, FL

The paint job mostly on the inside of the home was the worst I ever experienced. There are whole strips of wall not painted. They missed along the base boards, corners and doors. I tried to get it touched up by they still did a sloppy job missing most areas. During the walk through the Lennar rep used blue painter tape to also mark missed areas. It appears the painters just took down the blue tape and didn't touch up all missed spots. Every neighbor has complied about the interior painting. Even your own reps said it was poor. But they had no control of the painters, it was common knowledge how poor the painters were. Very frustrating. Also, the open shower enclosure just floods the bathroom. Poor design. We need a door. ... More

Some issues were not were not resolve without several phone calls, emails, or requests for repairs. Issues with ouside were not resolved at closing and finger was pointed to HOA who pointed responsibility back to Lennar

Professional, Responsive, glad I picked Lennar.

The experience overall was good. A lot of research help me understand the processes of buying a home, before I actually went through the process. Do not inquire about any home without a buyers agent.

Customer service from Lennar has to improve a lot compared to other builders. This Lennar home is my 3rd home in Tampa and had better customer experience from other builders. For eg: During mortgage approval, Lennar was not flexible to give me options to decide. the representative was very insisting on one option and was always late to respond to queries. another example is Lennar closed the home without appliances in place and took nearly a month to instal. I could not move to new home but was responsible for the mortgage. Also, without approval and after closing my home, the construction manager stored appliances of other homes in my garage. ... More

Several outstanding warranty issues have not been resolved nor any attempt to fix them. Deena my construction manager and warranty contact will not respond and fix MANY ITEMS THAT WERE NOTED SINCE PRIOR TO MOVE IN DATE. Customer service at this community is the worst I have ever experienced. I have purchased multiple new construction homes since 1991 and Lennar is by far the worst experience I have had. Deena is terrible! I have broken tile; granite counter top; incomplete landscaping; weeds all around my home; a nasty rusty nail sticking out of the concrete in the garage; my AC unit is not working; terrible mismatched pain job throughout the house. These items were noted in final walk through approximately 5/18/22 and not one of them are fixed! I see Lennar rapidly completing new homes to sell and make a profit but has COMPLETELY NEGLECTED TO FIX THE ITEMS IN MY HOME. Absolutely ridiculous. I would like to work with a different construction/warranty manager as Deena is not doing her job and has demonstrated zero effort in resolving my warranty issues. I give LENNAR a zero for customer service! Absolutely terrible! ... More

Love our home. Overall our experience was pretty smooth. The loan team was great to work with, and our sales rep as well. Closing team was very open and friendly and approachable. Easy going. Experience is great overall. Team is supportive. Love our home. I will say I wish they had had more attention to detail in their construction and cleaning. We had to repaint the house and do a lot of cleaning get the house up to par

the quality of home is not up to the mark, closing was rush. There are many things that are not fixed, done, or ready upon the closing of the homes. After moving in, a lot of issues were found and took almost a month to fix most of things.

So many issues they don’t want to fix! Beware and hire home inspector before signing at closing

Write everything on exception list, do not close if you aint satisfied. Lennar warranty is a mess. Construction managers are worse.

Very bad experience home took forever to build at closing needed so many repairs close anyway because Lennar said things would get taken care immediately that’s not the case still waiting very disappointed

Very bad experience for all peoples in lennar

While the purchasing part was easy smooth and fun the moving in was the most stressful. I will explain why. I moved in with a lot of cosmetic issues. The paint was poorly done inside and out. Whoever touched up the paint did not use the same color and I have spots everywhere in the house. The guest bathtub had a giant Tiger claw scratch. The cabinet draw will not close. The dryer is dented as well as the microwave. The rugs had nails sticking up I cut myself numerous times. The painters left tape on lights and garage. A chunk of slab is broken off by the sliding doors. The weatherstrips are ripped on the garage door and front door. One of the blinds was put up Crooked. A piece of granite is chipped. I worked hard for the money to purchase this house I show not be going through all these issues. ... More

The sales rep was responsive and patient with all my questions as a first time home owner. Other than that I found the closing and move in process a disappointment. During new home walkthrough my house was a complete mess and not at all ready for closing. There was no paint or carpet, people were working where I was supposed to be inspecting, there were major electrical issues, the wash machine and dishwasher did not work, a worker even had food in the refrigerator and freezer. I was amazed at how much cracked and broken molding was in the house, and attempted to be covered up. Many of my concerns were addressed before celebration walkthrough. However it took over a month to get the key to my door in the garage and for a period of time my garage door was being opened by another home in the neighborhood, giving access to my home to anyone. Most things have been resolved, but for a new home buying experience this is not what I expected. ... More

There were things that we were satisfied with. In our final walkthrough some of the discrepancies were taken care, some were not. I understand the warranty section and having to wait until we got on the list to get those things fixed. But, the other stuff like touch ups that were marked with tape didn’t get taken care of. It’s not really a big deal because some of those things “we” as homeowners can fix on our own. But the things we pointed out that was wrong didn’t get fixed when we started moving our household goods in the house. The air conditioning units has been our biggest struggle. We registered them within the 30 days, but after that we had major problems. One AC until had its wires fried completely. And we were blamed by the technician, Bayonet, because he thought we were raising and lowering the temperature. That’s unsatisfactory because we had only been in the house a little over 30 days. The other stuff of having to redo caulking and fix broken towel hangers doesn’t bother as much. It’s the major electrical issues…HVAC, AC units that have me concerned. ... More

My experience was pleasant. At first I was very concerned bcz of all the YouTube videos I watched but thank God I didn’t have any issues at all. My loan officer was really good and she helped us get through the process with no issues. I am very happy with my experience with Lennar.

We had good experience from sales to closing process and then the final walk-through with the On-site Customer Care Manager. Everything was great until we had to submit a service request and dealt with a Lennar Customer Care Rep from Tampa Care center. This person became very hostile and rude when she couldn't answer my questions. Not only she yelled and accused me of yelling while I was speechless, she continued to bully me to shut me up. Very bad care services. I am very reluctant to deal with Lennar Care center now.

Don't like the experience in the warranty agents. They are not responsive.

There are no Bathroom Accessories so I had to buy all of the items in the two Bathrooms after the sale. Also, the Warranty people have been slow to repair a water leak. It was reported 6 weeks ago and still has not been resolved.

Terrible experience moving in. I will never buy from Lennar or reccomend to anyone after this horrifying experience.

Everyone has been extremely helpful and understanding especially since we’re not computer literate. Would be great if there was another method for computer dummies like me. Home is beautiful, personnel have been very accommodating when it comes to our needs.

1. Even though we reported these issues during pre-drywall inspection, none of those were fixed 2. Forced us in a threatened way to close the house even without fixing the reported issues. 3. I fell and tripped in the room because of pulled out carpet, frames and closet doors left in the room without any safety concerns. 4. Multiple meetings and multiple people come in and go to look at the issues. This affected my work and personal life significantly in a negative way. It is unacceptable and negligent on their part to let us suffer this long.

The bottom line is that Lennar has grown out and failed to grow in. This unprecedented market unfortunately promulgates an attitude of quantity over quality. It’s blatantly apparent from nearly top to bottom. I would challenge Lennar to truly look at satisfaction ratings of the entire Bryant Square community. There HS absolutely a systemic failure that needs addressed. The most efficient, caring and compassionate entity was with Megan and Morgan in the loan Dept as well as the closing process. Other than that, I will never buy another Lennar home. I am not alone in this opinion.

I'm having a difficult time giving a great review due to some of the issues that, we are going through. Poor craftsmanship, bad painting, bad sod, and the list goes on. I had a better experience in Nevada in 2009 when I purchased my first home from Lennar. Sorry they need to hire better professionals.

I never expected the following from the Lennar a reputed builder! 1. We were told that the house will be closed by October-November of 2021. But the house was closed on April 28, 2022. The 6 months delay. 2. The house was not ready at the time of closing. We were forced to close the home on closing day since me moved from out of state. The new closing date would have been 1-2 months later. 3. The quality of workmanship is poor with lots of issues. 4. Lennar still have to fix the issues with drywall, electric wiring, garage door, kitchen cabinets, carpet, painting, plumbing etc. 5. Due to delay in closing, our home mortgage interest was increased by 2.25% which increased our monthly mortgage payments. 6. Except James the sales person, no one responded to our phone calls and messages in timely manner. I hope Lennar would compensate us for all the pain and embarrassment we are going through. ... More