Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1404 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Lennar - The only good thing about buying this home was the new home sales
- Cynthia V.
- Verified HomeBuyer
- March 15, 2022
- Riverview, FL
The only good thing about buying this home was the new home sales rep Brittney. She helped me with a lot of my concerns with Lennar customer service team and my issues with the community.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Knowledge of all aspects of the home and proceedures. REAL PROFESSIONAL employees
- Ramon A.
- Verified HomeBuyer
- March 15, 2022
- Ruskin, FL
The team assigned to my me in the purchase of my Lennar home. Was truely amazing. Fun to talk with when i had questions. And helpful in all areas of the buying process. great job lennar team. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar have no integrity.
- Jonathan R.
- Verified HomeBuyer
- March 15, 2022
- Ruskin, FL
Lennar have no integrity. I still have issues with blue tape. Submit work orders and they are closed without being done. I will not recommend Lennar at all. From the sales representative (Jeannette Beltran)to, the person I did the new home orientation (Annisa) to the Construction Man. (Chris) no integrity, don't solve your issues. Rick is another one that keep calling me to make appointments and mever show up to fix the work orders. Lennar is a circus
Lennar responded:
Hi Jonathan, thank you for your review. We are so sorry for your experience with unresolved items, lack of communication and follow-through. We are especially sorry to hear you have experienced unattended appointments. If we can assist you or provide follow-up on existing items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Timely respond
- Xuan D.
- Verified HomeBuyer
- March 08, 2022
- Tampa, FL
Reliable and trustworthy. We can sleep well and worry-Free when we buy from Lennar.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Incomplete work.
- Gordon W.
- Verified HomeBuyer
- February 26, 2022
- New Port Richey, FL
Home building process not done in correct order causing more work appearance problems. Paint on driveway and patio pavers, paint drips on floors and walls, texture sprayed on our kitchen cabinets, no power to one of our bedrooms.
Lennar responded:
Hi Gordon, thank you for taking time to leave a review. We want to apologize for issues you have experienced with your new home and frustration caused back a lack of attention to detail. Please do not hesitate to contact us directly with any items that require additional attention and we will follow up. Our team can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Lack of action
- Yara B.
- Verified HomeBuyer
- February 22, 2022
- Ruskin, FL
While the house was completed, due to the rush the house has so many issues. The lack of response from Lennar is insane. I have people showing up with no prior warning, its been over a month and problems just keep arising. We pointed out things during final inspection in Dec that still are not repaired. My cabinets need repair and they want to come in 6 months to repair them? My breakers were tripping, down the towel holder falling and need to be repaired twice. The paint job looks like my teenager did it. The list just keeps going.
Lennar responded:
Hi Yara, thank you for taking time to share a review. We appreciate your feedback and are sorry to hear about the poor experience you have faced with your new home. Additionally, we would like to apologize for the poor communication provided by the team. If you have any outstanding items in which we could provide assistance, please do not hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
The updates on progress was great! (from Dustin C.)
- Paul K.
- Verified HomeBuyer
- February 18, 2022
- Spring Hill, FL
Real good response times.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Overall happy with the house.
- Sarah D.
- Verified HomeBuyer
- February 16, 2022
- Land O' Lakes, FL
Overall happy with the house. Not happy with the process or our customer care agent.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - The communities Lennar is building are beautiful, just don't
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- Tampa, FL
The communities Lennar is building are beautiful, just don't expect top of the line materials such as paint, appliances and craftsmanship in EVERY community.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Should of went with Taylor Morrison
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- Land O' Lakes, FL
Horrible Craftsmanship. home was rushed. 1 week after close and we've had major leaks. Worse home buying experience. Will never buy nor recommend a Lennar home again.
Lennar responded:
Hi, thank you for this review. We want to apologize for the issues you have faced, including the leaks which must have caused major inconvenience and frustration. If you ever need additional assistance or want to share detailed feedback, please send us a message at corporatecustomercare@lennar.com and we will coordinate with the appropriate team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Great experience on fulfilling my dream of owning a home.
- Samuel G.
- Verified HomeBuyer
- February 15, 2022
- Spring Hill, FL
Great experience on fulfilling my dream of owning a home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The construction manager helped in every steps even after closing.
- Sinchan C.
- Verified HomeBuyer
- February 08, 2022
- Land O' Lakes, FL
It is a good buy.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Not the best experience for a new home buyer.
- Lakeisha E.
- Verified HomeBuyer
- February 05, 2022
- Wesley Chapel, FL
Not the best experience for a new home buyer. The quality of the workmanship and resolution of issues was poor.
Lennar responded:
Hi Lakeisha, thank you for this review. We are sorry to hear about the poor experience you have had with your new home. Our team is here to help, if there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
very personable
- Maureen P.
- Verified HomeBuyer
- February 02, 2022
- Hudson, FL
This is a cookie cutter home. you are not allowed to change not even a light bulb. It is built very cheaply. Very few windows, no medicine cabinets or drawers in any bathrooms. all appliances are beginning level appliances. our dish washer wheels fell off 1 week after we moved in. The wash machine leaks, the faucet is already very loose. and I can go on. They promised us the lights for the garage and we are still waiting for them. We decided that we will just rebuild it as we go along.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Constantly finding stuff wrong with my home.
- Connor S.
- Verified HomeBuyer
- January 31, 2022
- Land O' Lakes, FL
Constantly finding stuff wrong with my home. Submitted issues for two months and still unresolved. They rushed the close, the house was not livable for the close and they forced us to close. I am unhappy with the quality of workmanship… everything seems rushed and messy.
Lennar responded:
Hi Connor, thank you for sharing a review. We want to apologize for the poor communication and response you have experienced with getting work completed in your new home. If you have anything outstanding, our team can be contacted at corporatecustomercare@lennar.com and will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Build quality is average.
- Michael R.
- Verified HomeBuyer
- January 31, 2022
- Ruskin, FL
Build quality is average. Sales team, lender, title, and insurance were professional but first-time buyers may find their communication rather reactive. Those who’ve bought new builds should find it efficient however. Lender rates weren’t the best but offset by Builder closing incentives.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Pamela and Greg are awesome!
- Jamie S.
- Verified HomeBuyer
- January 30, 2022
- New Port Richey, FL
Pamela and Greg are awesome!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Low quality of workmanship of home for the money
- James S.
- Verified HomeBuyer
- January 29, 2022
- Riverview, FL
I would recommend that new home buyers visit these homes while under construction to view their lack of quality.
Lennar responded:
Hi James, thank you for this review. We are sorry to hear about the disappointment you have expressed with your new home. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Love our new home.
- Anonymous
- Verified HomeBuyer
- January 27, 2022
- New Port Richey, FL
Love our new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - My overall experience is fair.
- Ashraf G.
- Verified HomeBuyer
- January 27, 2022
- New Port Richey, FL
My overall experience is fair.just had some issues regarding the date of delivery because the builder insisted on closing date even the home was not ready for leaving in it. Like painting,bathroom shower doors were not installed yet.
Lennar responded:
Hi Ashraf, thank you for this review. We want to apologize for the incomplete state of your home at the time of closing. We never want to cause such inconveniences for our new homeowners and their family. Going forward, if there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Lennar - Unfortunately when we were about to moved in we had some issues
- Delmis R.
- Verified HomeBuyer
- January 27, 2022
- Lutz, FL
Unfortunately when we were about to moved in we had some issues that can cause delayed to moved in to our new home two weeks later after the closing day. We had to wait until the installed closet doors, for them to repair the cracked attic door inside the walk in closet, they delivered us dirty, dusty house, incomplete base board in bathroom, stained carpet in walking closet, loose dishwasher, hole behind the fridge.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Worst fit and finish work I have ever experienced in my life and I have built three new homes in my lifetime!
- Anna W.
- Verified HomeBuyer
- January 26, 2022
- San Antonio, FL
Based on my personal experience and some of the fine people I have met in the neighborhood I wouldn't recommend Lennar! The home buying experience should be a joyful time in your life especially your retirement home and they took the joy out of the process and turned it into a nightmare and they can't give that back to my wife and I no matter how much the eventually try to correct the poor workmanship and fit and finish.
Lennar responded:
Hi Henry, thank you for this review. We want to apologize for the frustrations your family has been presented due to the quality of finishes in your new home. We never enjoy hearing about the poor experience caused by the workmanship in their new home. If there is ever anything we can do to assist, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Overall horrible experience
- Gustavo B.
- Verified HomeBuyer
- January 25, 2022
- Wesley Chapel, FL
My experience with Lennar, it's been a nightmare to say the least from the beginning to the end. My first walk through was a disaster, no electricity and the house looked like been hit by a hurricane, 2nd walk through was not much better house was dirty patches on walls, carpet had paint and dry wall stains everywhere, doors and trims weren't finish, tiles in both showers needed to be replace, cabinets and pantry were missing shelves, all 3 pocket doors needed to be replaced and the list goes on. 4 months after closing we are still waiting for all this to be completed. It was and still been ...
Lennar responded:
Hi Gustavo, thank you for this detailed review. We want to apologize for the poor new home purchase experience you have outlined and outstanding frustrations you continue to face with your new home. If you have any items that could use additional attention, please send us a message at corporatecustomercare@lennar.com with any details you can provide and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Quota over Quality
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- New Port Richey, FL
I purchased a Lennar home, and understood that their would be issues with materials due to Covid-19. However, I was highly disappointed with the work and response to fix their mistakes. I still have a hole in the master bath, unfixed electrical, a broken front door, parts were stolen for other job sites, and more. Lennar’s motto is Quality homes built for you, which is a complete lie. I’ve had staff tell me well it’s a Lennar home, this is what you are buying. It’s pitiful to go and spend money on a residence and hearing that they don’t care about their work. I’ve had staff openly discuss ...
Lennar responded:
Hi, thank you for sharing a detailed review. We want to apologize for the number of unaddressed issues and poor response from the team regarding the quality of your new home. If you have anything outstanding that requires some additional attention, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - I’m very happy with the sales person he was super professional
- Evelyn A.
- Verified HomeBuyer
- January 25, 2022
- Zephyrhills, FL
I’m very happy with the sales person he was super professional and helpful. Sales person was amazing but I am very disappointed with the contractor or who is in charge of the construction A lot of work was not done on the closing date of property and still not fix after almost 2 months for example,A few wall in the house have to be fix, plumbing part, painting still not done, few lights at the hall of the house still not installed.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
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