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Lennar Reviews in Tampa St. Petersburg, FL

What Tampa St. Petersburg Homeowners Have to Say About Lennar.

Read all 1404 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.4 out of 5 stars in Tampa-St. Petersburg Area

1404 Reviews in Tampa-St. Petersburg Area

Ratings by Category

Overall 3.4

Quality 3.1

Trustworthiness 3.2

Responsiveness 3.2

Lennar in Tampa-St. Petersburg Area

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Customer Reviews

Lennar - The builder's sales team did not respond to buyer needs and concerns.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, FL

The builder's sales team did not respond to buyer needs and concerns. The construction manager was only interested in getting home to close, not in correcting any problems, raised by buyer. Attitude of sales staff was "take it or leave it, too bad."

Total Score 3


Quality 3

Trustworthiness 1

Responsiveness 2

Lennar - Repairs need to be done

  • William G.
  • Verified HomeBuyer
  • January 12, 2022
  • Zephyrhills, FL

Repairs need to be done

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 1

Lennar - Great process from start to finish.

  • Quanisha T.
  • Verified HomeBuyer
  • January 12, 2022
  • Sun City Center, FL

Great process from start to finish.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Things were rushed and as results details missed.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

Things were rushed and as results details missed. A new home should be almost flawless.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the issues you had with your new home and any details that were missed. If you have anything outstanding that needs extra attention, please reach out to us at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar-Everything Included for the Guillory's

  • Kirk G.
  • Verified HomeBuyer
  • January 12, 2022
  • Tampa, FL

The quickness of the building of the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - Great buying experience, I would recommend in the future.

  • Maria W.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

Great buying experience, I would recommend in the future.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - my experience with buying a house from lennar was great.

  • Victor L.
  • Verified HomeBuyer
  • January 12, 2022
  • Sun City Center, FL

my experience with buying a house from lennar was great. they went all out on helping us achieve our goal on becoming homeowner. it's our first time being and everything went very smooth thanks to them. Keep up the great work Lennar you are awesome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Builder lacks an eye for details.

  • Howard K.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

Builder lacks an eye for details. For example, the concrete pad for the air conditioner is at about a 15 degree tilt with chipped corners. The dishwasher is no doubt the cheapest on the market and has leaked since day one. The garage floor and front porch were covered in drywall mud splatter and paint.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

Lennar - I’ve been overall pretty disappointed with Lennar throughout

  • Randall K.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

I’ve been overall pretty disappointed with Lennar throughout the entire home buying process, even afterwards dealing with issues that continue to arise. As I ask around, I hear more and more how Tampa area Lennar has a bad reputation and I wish I knew that coming in.

Lennar responded:
Hi Randall, thank you for taking time to share a review. We are both sorry and disappointed to hear about the frustrations you have experienced during the process of buying your new home. If there is anything outstanding or arises, please do not hesitate to reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Lennar - Lennar provided excellent service during our purchase

  • Wei S.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

Lennar provided excellent service during our purchase

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty work is not being completed.

  • Stephen M.
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

The home is not up to the standard that I expected from Lennar. We have lived here for 3 months and are still waiting on things to be fixed that we told them about before we closed.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 1

Great Value

  • April H.
  • Verified HomeBuyer
  • January 12, 2022
  • Zephyrhills, FL

The Lennar Team was outstanding during the process. My consultant was excellent and bridged the gap with the out if state home buying experience. The process was tailored and streamlined. However, the craftsmanship of the home was was less than my expectation. There were several defects in the details of the home. I had many service calls for the hot water heater after 4 attempts it was finally corrected. The overall construction of the home meets my expectations so far. However the details were subpar. I’m not pleased that the home warranty is only 1 year.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Our sales agent Aaron has been amazing.

  • Jason M.
  • Verified HomeBuyer
  • January 12, 2022
  • Land O' Lakes, FL

Not even 3 months owning the home and a leak from the upstairs vanity ran down through the downstairs ceiling and caused damage. Have been under repairs for over a month and still not completed.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

They concentrated too much on mass production and just getting to closing!

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Wimauma, FL

They do not check houses, appliances, smart devices, etc. enough before closing. They think it is best to just wait for the buyer to complain after closing, and then they try to be “customer friendly” but they are usually too busy to take care of the many problems that should have been taken care of before closing, Most appliances our of the lower value.

Lennar responded:
Hi, thank you for sharing your review. We want to apologize for the frustrations and inconveniences caused by the state of your new home upon closing. If there are any outstanding items that require attention at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Relator Aaron

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Land O' Lakes, FL

Aaron has been amazing through the entire process of home buying & continues to be now that we are homeowners. He’s super responsive, knowledgeable, & Kind.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 1

Great Job

  • Demiris M.
  • Verified HomeBuyer
  • January 12, 2022
  • Ruskin, FL

Great Job with responding to request.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar personnel are great to work with!

  • Manuela R.
  • Verified HomeBuyer
  • January 12, 2022
  • Ruskin, FL

Awesome experience couldn’t ask for better people to buy from! The home is perfect for us. The whole experience was smooth and this was meant to be.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - At first the experience went well, but we had a hard time closing

  • John S.
  • Verified HomeBuyer
  • January 12, 2022
  • Wesley Chapel, FL

At first the experience went well, but we had a hard time closing due to the poor workmanship at the end that caused us to have 3 home inspections and end the end it was still done poorly

Lennar responded:
Hi John, thank you for sharing your experience. We want to apologize for the issues you faced when closing on your home due to delays in completion of work. If there is ever anything we can do to help in the future, please send us a message at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - Easy and smooth home buying experience!

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Tampa, FL

Easy and smooth home buying experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Our home consultant was really helpful.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • New Port Richey, FL

Our home consultant was really helpful. Overall we are happy with our new home but it was unfinished when we received the keys. It has taken time but they are responding to our request.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - MS Brook P.

  • Salvatrice M.
  • Verified HomeBuyer
  • January 12, 2022
  • Sun City Center, FL

MS Brook P. was very helpful and always kept us informed. Buying a home from overseas and have not seen it in person is very scary, but MS. Brook made it very confident and trusting. The quality of the inside work on cabinets, paint , door frames, carpet , could have been better . We had the feeling it was rushed trough ,to meet the deadline . We got the wrong appliances and still have not received the correct ones. Lots of damage on kitchen and bathroom cabinets. The house it self is beautiful and we love it . If the quality of the inside work will improve, definitely a company to go with ...

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 2

Lennar - Sales experience good.

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Wimauma, FL

Sales experience good. But Warranty issues not resolved and promises not kept.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Lack of communication and responsiveness.

  • Damaris R.
  • Verified HomeBuyer
  • January 12, 2022
  • Lutz, FL

Lack of communication and responsiveness. Poor workmanship.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar - Communication was the biggest problem working with Lennar.

  • Toni T.
  • Verified HomeBuyer
  • January 12, 2022
  • Riverview, FL

Communication was the biggest problem working with Lennar. As a first-time homebuyer, my experience was ruined because of my sales rep. The title company also gave me poor service as well. I was called after 6 pm to close on my house at 8 pm because that day I wasn’t even sure If I would since I didn’t hear from anyone. So I didn’t leave the title company until 10 pm.

Lennar responded:
Hi Toni, thank you for taking time to share a review. We want to apologize for the poor communication and experienced you received regarding the buying and closing processes for your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Terrible experience! The construction manager knows about construction what I know about astrology: NOTHING!

  • Marco D.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, FL

It is sad to see that the so called “Construction manager” don’t care about the construction but to have the “job” done. I closed in November and I did not even get a welcome package until this week. The sales team is excellent (Ali Meye) and they care even after the sales is done. I really wish somebody from Lennar with some kind of power within the company could contact me and go to home. Nobody gives us a name or a phone number where to call and how to solve the problems. I am in conversation with a new rep. (Tyler) who seems that he cares, however the people that they used to built the ...

Lennar responded:
Hi Marco, thank you for writing a detailed review of your experience. We would like to apologize for the poor communication and professionalism you experienced with the construction team for your new home. If there is anything you would like us to follow-up upon, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1