Lennar Reviews in Tampa St. Petersburg, FL

This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.

Before we put our NON REFUNDABLE down payment of 5% of the purchase price everything was great. Communication was good. New home consultant was always on the ball replying to text message quickly and always avail to answer questions. After the deposit however is a different story. Total lack of communication thereafter, financing was a nightmare, home was not ready when we closed, closing is where we found out about all the hidden fees (15,000$ in extra closing fees) that Lennar preferred lender added, when we moved in the Ac was not working. Took them 3 days to find the problem. Kitchen had 1 broken cabinet to which they dropped off a whole new kitchen (10 cabinets) and 2 months later are still taking up my living room. Finish on the walls is poor. 2 closet doors are not even painted. 4 doors inside the home don't latch closed. Ceramic tile is chipped in 4 places. Garage door opener didn't work. floor was not scraped properly before putting carpet down so lumps can be felt under the carpet when you walk. Soap holder fell off the wall in the shower. Multiple calls with construction manager to have these issues resolved and nothing ever gets done. Now construction manager's phone number doesn't work and no one from Lennar has reached out. But hey, on the bright side the landscaping is very nice. ... More

This was by far the worst experience purchasing a new home with any new builder and the worst interior finish of any new home we have purchased over the last decade. Issues started right after signing the contract - a home that was listed as “quick move in” suddenly was only available only 3 months later and then eventually was closed after 7 months. I had 3 rate lock extensions. After we closed the home, the house was essentially delivered as unfinished. There were (and still are) unfinished drywall, trim, paint, hardware, electrical and concrete issues. Drywall finish is so bad that it looks like an amateur job. There are at least 50 drywall punch list items some that are visible from 6 feet away. Electrical issues range from mis connected light switches to the CAT5 cable not protruding to the exterior. Paint job is splotchy and we will be contracting with a painter to refinish the paint at our own personal expense (Lennar doesn’t cover paint finish). The handrails are not polished and the stain is half done (looks like one coat). The countertops were not cleaned (they still have builder notes , markings on them). Doors are fixed haphazardly and some of them stick out of their jamb (Lennar will not cover under warranty because they are still “functional”). Cabinets and drawers are also fixed amateurishly with zero alignment amongst cabinets and drawers - again it’s not covered under warranty since they are functional (but not aesthetic). A chunk of concrete in front of the garage is missing - surprised that their construction super missed it. And cherry on top is that they painted right on top of it. Essentially workmanship is horrible (and they acknowledge but won’t do anything about it because they are aesthetic). When requesting warranty be prepared to wait a long time for repairs. The only good thing is that their employees try to cover for what I believe is their overall corporate directive to build as many shabby houses as possible to cash in on the boom before the bust. The exterior looks okay from what we can tell. Our advice: Do not give inspection a skip and write up as many items as possible during the walk through. Don’t be shy on writing even minor things up. Once it’s in the punch list it’s easier to get it repaired - if not, good luck. Better yet wait for the market to settle and buy a better home. ... More

The expected construction time was way off time (almost 4 months earlier). I had to pay over $4,500 as penalty to my previous renters/realtor. I rented based on initial estimate giving by Lennar. I felt I was rushed to close the house. Even when I asked, I never was invited to see house while constructed (most of my neighbors where able to see and experience along their hose construction). I was only given pictures of the process. Houses in the neighborhood were received with welcome balloons, congratulation signs as well as a welcome gift which I never received. Now I been living here for a month or so, absolutely love it but my sidewalk is constantly flooded with dirt, sand and water making it very frustrating because it seems that all the neighbors water gets stuck in front of my house. It is very annoyed when you want to enjoy your front house with small children's and a dog. I am very concern about them playing safety as well as all the bugs population growing drastically in that area. The house sidewalks is and looks dirty an uninviting. This is my first and forever home and I am very disappointed on my experience. ... More

TERRIBLE COMMUNICATION !WE WERE NOT INFORMED ABOUT A DELAY ON OUR HOME BEING BUILT UNTIL WE MADE LENNAR AWARE THAT OUR HOUSE WAS RUNNING MONTHS BEHIND.... WE CLOSED 2 MONTHS AFTER THEIR "WORST CASE SCENARIO DATE". THEY HAVE TOO MANY PEOPLE INVOLVED AND THEY DO NOT COMMUNICATE WELL WITH EACH OTHER OR THE CONSUMER... MAIN PROBLEM IS ETTA , HE A SALESMAN AT LENNAR AND TELLS EVERYONE THAT LENNAR STANDS BEHIND WHAT THEY DO, BUT THATS NOT THE CASE... THEY HAVE SCREENED IN PORCH AS A STANDARD FEATURE ON ALL OF THEIR HOMES IN WILLOW SQUARE. ETTA TOLD US THEY DID NOT INCLUDE IT IN OUR ORDER AND THAT THEY WILL NOT INSTALL IT, EVENTHOUGH THEY HAVE INSTALLED EVERYONE ELSES IN OUR NEIGHBORHOOD, AND SAID WE COULD FIND SOMEONE TO INSTALL IT FOR AN ADDITIONAL $1500.00 TO 2,000.00 DOLLARS. WE GO TO OUR CLOSING AND WAITED 3 HOURS TO GO HOME HEARTBROKEN AND CONFUSED. ETTA WOULD NOT ANSWER HIS PHONE WHILE WE WERE WAITING, AND WHEN HE FINALLY DID - 3 HRS WAITING AT THEIR OFFICE - HE SAYS THE COUNTY DID NOT SIGN OFF ON A FORM.... AND NO APOLOGY , OK ATLEAST TELL US INSTEAD OF HAVING US TAKE OFF WORK FOR NOTHING! AFTER WE CLOSED AND MOVED THEY FAILED TO INSTALL SEVERAL THINGS AND REQUESTED TO SPEAK TO A SUPERVISOR ONLY TO GET AN ANSWER FROM ETTA SAYING THERES NO USE, I HAVE ALREADY ASKED THE MANAGER , AND THAT I WOULD NOT BE ABLE TO SPEAK TO THE MANAGER... THEY ALSO RAISED THE PRICE DUE TO " MARKET CONDIITIONS" AND TRIED TO PLAY A GAME OF BIDDING WARS EVEN THOUGH THERE WERE NO OTHER BUYERS BIDDING, THEY JUST SAID THIS IS THE NEW PRICE - 30K HIGHER THAN ADVERTISED. SO IN SHORT THEY DO NOT MAKE ANY GOODWILL TO MAKE THE CUSTOMER HAPPY, AND TELL THE CONSUMER WHAT THEY WANT TO HEAR! ... More

We had a leak in the plumbing in the slab of the guest bath and foyer the first week we moved in. Two months later, I am still waiting to have my guest bath put back together and the punch list of issues and missing items taken care of.

Cheaper than other builder you get a lot of appliances at no cost but then he cannot change other things

Substantial unreimbursed costs associated with multiple closing commitment delays. Terrible painting and painting followup.

We bought this house for a family member. There were so many issues with it at the walk through we were told by their foreman Jake that it could take weeks to get it finished. I explained to Jake, Ray, the salesman and the person at the walk through that since we lived out of town we would require 72 hours notice to plan a trip back to do the final walk through before closing. The closing was scheduled for less than a week away. They all said ok, we understand. Fast forward a few days and we are told that even if they don't get anything done inside the house we would be closing on the specified day and they would just address the issues under warranty. I was not happy with that option but I was told that I would be held in default of the contract and lose my $50k+deposit even though they weren't done, if we didnt close when they wanted. The upstairs closet door actually opens into another door and uses the other door frame is its door stop. Terrible design there and the same for the office door downstairs Jake, the construction foreman is extremely rude. Horrible people, horrible company. So sorry to have met them. ... More

Based on my personal experience and some of the fine people I have met in the neighborhood I wouldn't recommend Lennar! The home buying experience should be a joyful time in your life especially your retirement home and they took the joy out of the process and turned it into a nightmare and they can't give that back to my wife and I no matter how much the eventually try to correct the poor workmanship and fit and finish.

I've already filled out this survey 3 times. Long story short, house good, lender bad. Have fun.

The walk-through was a disaster. The Lennar walk-through rep was only interested in hurrying up the process because he has 3 other walk throughs. He was disrespectful of my time. He only placed the blue tapes on select items I pinpointed. When I asked about the toilet upstairs, he said - we will let the warranty take care of it. That was inappropriate. We just did the walk through and we expect the builder and its staff to rectify the problem.

I would not recommend putting anyone through the experience we had! Stay away from Lennar, and even further away from Lennar Finance!

Overall was a pretty poor experience. Glad it's over and will never go through Lennar again. All of our neighbors have reported having dealt with very similar or worse issues. Most, if not all of our neighbors have had to have additional work done to their houses after move in. Everything is just halfway done. No real effort is put into any part of these homes. Our loan officer was definitely the worst part. Definitely a shady operation going on. If you can, go through a different lender for sure.

From the first step into Lennar we were not pleased, we house hunted in January. The sales representative, was over an hour late for our appt that we scheduled with him, and then he told us to just go show ourselves around the 2 options of properties, which we did. Then he met with us after and after falling in absolute love with one of the models he tells us its a 2 year wait. This is why he should have spoken with us first and not just sent us in. We were looking to move very quickly because i was pregnant at the time and due in early June. We decided we would go with the only house available because it was the ONLY house available anywhere we looked Lennar or not. We felt under the gun. Lennar was not our first choice. We signed in February with Lennar and put down our deposit after talking with Mortgage Lender assigned to us. The first phone call we had with him was SUPER informative and I felt great about signing with Lennar Mortgage. Lender seemed on the ball and we were ready to take advantage of the incentives when choosing Lennar Mortgage to finance our home. Our target close date was May 12th, and Sales rep told us he had yet to see a home close late, and likely the house would be done May 5th and he would do everything in his power to get us in earlier than the 12th. We understood this was not set in stone to move in early, but it sure did sound promising. Our quoted purchase price was originally $339,000 and change and we were ready to put money down that day and sign contract, "but we couldn't because the house wasn't listed to sell yet", however we were also told the house was only available because another family had previously purchased it and then backed out, so it was relisted again. So about a week later we were able to sign contract and lock in our actual purchase rate. Sales rep told us the MOST it would go up would be 6k $345,000, but every other house he had sold had only gone up $500 a week. OF COURSE ours was anything but average. It went up the full 6k. Unsettling from the start. We were ready to sign and lock in the price, Lennar dragged their feet in order to get as much money out of us as they could. As time progressed, my husband and I would visit the home weekly to watch it be built. In March/April, we noticed a stand still on our house for quite some time. However much to our surprise one day sales rep sent us progress photos of the house with drywall in it and told us our new closing date would be April 30th! When I got home and showed my husband the photos he noticed it wasn't our home. It was in fact the house next door to us. Lucky for them they were closing 12 days early, we met the neighbor prior and asked him when his original closing date was and he said it was the same as ours 5/12. My husband called Rep and told him the error he had made, and Rep of course was mortified of his mistake, but that still doesn't take away the feeling of upset from us. So like I said our house was at a stand still for 3 weeks. 1 window in the master bath held up construction for 3 weeks, we got no information from anyone about why this was happening until they finally got the window in stock. We finally moved from under contract, to within our 30 days of closing. Which was now May 28th, 16 days late. But don't worry, Lennar will FOR SURE close on May 28th because it's the end of quarter for them, so they won't let me slip through the cracks, according to Rep. Everything with Lender went smoothly to get all of the documentation submitted, the online portal makes uploading everything extremely easy. Now that we are in our 30 day window I swear Lender went MIA. I would text him, email, call, voicemail him, call others asking where he is for no avail. Every time he would answer my call in regards to my questions about closing documents and different disclosures he would send, he would tell me 'oh yea just sign it and we will get the kinks worked out later, lets just get this pushed through and you approved'. I would tell him that I didn't feel comfortable signing the document when it showed different figures than what he and I had previously discussed and he responded with "you're welcome to go with a different lender if you'd like." COCKY like he knew I wouldn't do that because I was pregnant and we were finally within our closing range. Our rates were originally quoted at 2.99% to be in my name only, my husband has poor credit so in order to qualify for a conventional loan we had to use just me, again pregnant working until 9 months pregnant, every day closer and closer to my due date, every day they pushed close meaning that I had to continue working. So now that were able to lock in a rate Lender informs me that the rate is now 3.6% for me and I don't qualify for the loan unless I purchase buy down points. $4,000 of them to get me to the original rate. This was not even discussed as an plausible option when we went under contract. I was under the assumption my rate was set from the signing of the contract in Feb. So I paid the $4000, what was I supposed to do? We had come this far and I am now 9 months pregnant and out of options. Also, when I first talked to lender I told him that I had up to $80,000 to put down on our home, assuming that would cover 20% up to $400,000. But I only wanted to put 20% down. He kept telling me yes, yes, yes. Every disclosure that came still said $80,000, not the 20% amount ~67k. Ended up just signing and paying it because he said he couldn't get us approved without it. Just lie after lie after lie to keep us coming along to get as much money out of us as possible. Our closing date, May 28th, was also construction completion date. Our construction manager and rep told us they had never seen this done. On the walk through day there was still a million things to be done, but they did get the majority of them completed by closing date. ... More

The only thing good about our experience with Lennar was the sales rep. She was very nice and extremely responsive and helpful. Once we closed on the house, Lennar seemed to not care at all. They got their money and they wiped their hands of us. There have been so many issues already. We've been in the home only 4 months and have had to make a claim with warranty over 10+ times. There seems to have been absolutely no oversight on the build and it shows.

Warranty service rep lied to me and sales agent was not good.

Too many to list

The workmanship was poor at best, the sales staff and closing were a disaster, the follow up with repairs has been, let's just say a nightmare. Some things still are not fixed and if I had to guess are not going to get fixed unless I pay for someone to fix them. Everything included does not mean everything... but they fail to tell you what normal things are not included. I am afraid to see what is going t happen to this house in say 5 years, I think most mobile homes are constructed better.

Too many imperfections caused by fast and sloppy workmanship. The entire process is rushed from start to finish. Everywhere I look I find issues with finishing touches. We just moved in and we're already thinking about selling.

This was probably their easiest sale they had and even though i was very flexible with their demands it was not the same way from them. They moved my closing date without telling me juat days prior when they knew I had my airlines tickes purchased. They promised house will come with fans and it did not. Very disappointed about their service and how unflexible they were. Thwy sold a house so it is all what matters to them!!

Closed two months ago and almost every single week after closing, we experienced issues with the house where we had to call the builder to send contractors out to make corrections. For the price we paid for the house, this is truly unacceptable.

I would never recommend buying a home from Lennar. It was a nightmare from start to finish and still is to this day. The process took 3 agonizing months to close because their mortgage team had issues with us not being married or FL residents yet. Then we found a ton of things wrong with OUR BRAND NEW HOME. They made us do a new home introduction 1.5 months before we closed and then a month after we closed when we finally got to move in, we found a whole list of things that made our 800K home feel like a foreclosure home. I cannot take a bath in our tub because they have so much crap caked on the bottom of it from painting and whatever else they used, our appliances are rusting very bad, our floors are uneven and the furniture rocks back and forth. Poor quality and they rip you off on price. The home next to us (a townhome as well) sold for 300K less than we paid and they have more sq footage. I could go on and on but it’s not worth my time anymore to deal with them. My parents were going to buy a home as well and after our experience I told them to never buy a Lennar home. Thanks but no thanks Lennar. You couldn’t even send us our Key fobs. We had to drive an hr and back to pick them up. Real classy ... More

Terrible service from the sales person. Construction mgr was very responsive and fixed all issues.

A number of items brought to the field supervisors attention were ignored or he said he would "take care of the" and then ghosted us and did nothing to complete and repair items. Ex: missing trim pieces, delaminated cabinet shelf, vanity cabinet door chipped, mulch missing around palm trees, trees blown crooked by the hurricane (which hit 2 weeks before closing) chipped floor tile. drywall mud and paint on outlets and switches, overhead garage door not closing properly, interior doors not painted on top and bottom per mfg. warranty requirement. The quality of install on many items is so poor the only fix would be to demo the items and reinstall. Ex: doors not plumb, uneven floor tile. The paint on the walls and trim is incredible low quality and the paint job itself is messy, sloppy, uneven and of the lowest quality I have ever seen. ... More