Lennar Reviews in Tampa St. Petersburg, FL

Customer care reps are difficult to reach Very slow to respond Hoa doesn’t have upto date info on services available in this new community Construction manager Travis is awesome —answer s the phone and goes out of his way to help

Great people to work with, thanks lennar!

Experience was good, like my home and feel very happy with my choice.

Lennar employees we worked with were very nice and helpful throughout. My main complaint is the agent said we were getting certain amenities to the house such as the house being set up as a smart home. That wasn’t the case. There were other things we thought we were getting with the home but were disappointed when that was not so. I love our new home and our community, but the lack of knowledge of my agent displayed and the let down we felt put a sour taste in our mouths about lennar. And the end when we brought these things up during our final walk through, but said those types of amenities were for “luxury homes, in more upscale communities”. That comment stayed with me after we moved in, I started to notice, things about the house that appeared rushed and sloppy. Paint and plaster on the floors, tub, carpet. Random screws protruding from the ceiling. When I walk barefoot upstairs, there are certain places I can actually feel like a nail or screw that wasn’t drilled or hammered all the way through. I will be a little more detailed in how I inspect my next home when the time comes, especially if it’s a Lennar home. Again, all the employees we interacted with were very courteous and nice people. ... More

HOA process is extensive

Great Value for the price paid

The overall purchasing and closing was great. I was kept informed throughout the process. The follow up on the numerous issues with the home has been tedious at best.

finishing of corner areas and fine points sub-standard. shower had to be re-caulked after a few months. bath tub is noticably not square. i measured it 1/2" off. the dividing wall between shower and tub is also crooked. noticable gaps between floor and bathroom cabinets. House was not cleaned prior to move-in. Window holes are also not cut square. Just waiting for something major to break as AC units, washing machines, and crown moldings issues are already happening in other homes in the neighborhood. Side yard sod was destroyed during the installation of the next door house. Someone threw down some sod, but it's not as nice as before. Garage door had a dent that was never addressed even though I contacted our "guy." Too many to write. ... More

Sales people were nice Project management are willing to correct any issues immediately We purchased the Hartford model. We love the flow of the home. After being in the house 6 months, my only dislike is the master bathroom. The shower and water room are backed up to the living room wall and everything can be heard when being used. This design flaw could be corrected by switching the sink and lining closet with the shower and water room.

Cheap stuff were used , like the paint very bad. The grout already cracked in the bath tub. Other stuff. To get things fixed Is horrible.

Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.

Everyone from the sales rep to close are so professional and will help resolve any issue you may have in any way they can! Love this builder! Great quality and square footage for money! Would recommend this builder to everyone! Great experience from start to finish!

Disclosure about flood insurance and the rental townhomes directly across the street from my house we were never informed about these issues. If we had known we were in a rental community we would not have bought, the agent in the model was not informative.

The construction was close to on time. The workers are very hard working. Our hom is beautiful

We found a lot of mistakes and after being in the home for a few months we still see things that were not fixed but at this point, we are told that is cosmetic. We still have a big hole in our back yard which I've almost fallen a few times. Just received a letter in the mail that my CCD cost is going up and my monthly mortgage also went up. We still have no pool or playground as promised when we moved in but we have about 75 more new homes. Almost forgot to mention it took about two months for us to get a mail box and had to go to the post office every other day if we could make it before they closed. To sum it up at the price we paid for our home, we should not have so many issues. ... More

While I don't love all of the things about Lennar, I will say their response time to issues is amazing. I don't like the fact that after your final walk through, they will address no cosmetic issues. Some things simply aren't seen until you move in. I had an outstanding salesperson and the customer care person is equally terrific. They should fire their painters.

My home buying experience was great.

Get everything in writing. Don’t trust your sales person as they are not always told what the corporate decisions are and seem to be the last to know.

Jacque Talley, our contact was above and beyond helpful and responsive. It feels like family. Thank you all for wonderful experience

I feel like the materials were cheap. Like the paint. It’s horrible. It stains super easy and when you try to clean it up, the whole paint comes off the wall. The washer and dryer are so basic that the washer makes a very loud noise while washing and the dryer leaves all the lint in the clothes. When you put in a ticket for something to be looked at, they take weeks and weeks to respond and then you have to wait again weeks to have someone come out.

Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.

The buying process itself went very smooth with Lennar. They kept us update to date on what to expect any were on target with time lines. However, the quality of the home is just not there. We noticed issues during the building process and even brought up a few and they weren't ever really addressed. We have uneven spots in the floor upstairs. Walls where you can bowing in the dry wall. They did a horrible job on most of the caulking around our sinks and toilets. The carpet was laid where there are pieces that meet in some odd areas. The tile in our upstairs bathroom looks like the put in no spacing and just slapped pieces in place. They use flat paint which is horrible for any room and we have already had to repaint after just 5 months because you cannot even wipe off the smallest smudge. Overall I would never buy a Lennar home again or recommend it to anyone I know. ... More

Correction of issues, which were not many, was outstanding.

Great experience aside from the underwriting one

While Lennar may be fairly easy to work with to resolve problems, I feel there shouldn't be as many as I've encountered. Unfortunately I bought rather late in this community and it seems as though the builders were in a rush to get done. This shows in some of the sloppy work that was done and things that were caught in the final walkthrough. Some of these weren't corrected before closing and some seem to have fallen off that list altogether. Now I'll have to deal with them under the warranty.