Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1311 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Incomplete work.
- Gordon W.
- Verified HomeBuyer
- February 26, 2022
- New Port Richey, FL
Home building process not done in correct order causing more work appearance problems. Paint on driveway and patio pavers, paint drips on floors and walls, texture sprayed on our kitchen cabinets, no power to one of our bedrooms.
Lennar responded:
Hi Gordon, thank you for taking time to leave a review. We want to apologize for issues you have experienced with your new home and frustration caused back a lack of attention to detail. Please do not hesitate to contact us directly with any items that require additional attention and we will follow up. Our team can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Constantly finding stuff wrong with my home.
- Connor S.
- Verified HomeBuyer
- January 31, 2022
- Land O' Lakes, FL
Constantly finding stuff wrong with my home. Submitted issues for two months and still unresolved. They rushed the close, the house was not livable for the close and they forced us to close. I am unhappy with the quality of workmanship… everything seems rushed and messy.
Lennar responded:
Hi Connor, thank you for sharing a review. We want to apologize for the poor communication and response you have experienced with getting work completed in your new home. If you have anything outstanding, our team can be contacted at corporatecustomercare@lennar.com and will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Overall horrible experience
- Gustavo B.
- Verified HomeBuyer
- January 25, 2022
- Wesley Chapel, FL
My experience with Lennar, it's been a nightmare to say the least from the beginning to the end. My first walk through was a disaster, no electricity and the house looked like been hit by a hurricane, 2nd walk through was not much better house was dirty patches on walls, carpet had paint and dry wall stains everywhere, doors and trims weren't finish, tiles in both showers needed to be replace, cabinets and pantry were missing shelves, all 3 pocket doors needed to be replaced and the list goes on. 4 months after closing we are still waiting for all this to be completed. It was and still been ...
Lennar responded:
Hi Gustavo, thank you for this detailed review. We want to apologize for the poor new home purchase experience you have outlined and outstanding frustrations you continue to face with your new home. If you have any items that could use additional attention, please send us a message at corporatecustomercare@lennar.com with any details you can provide and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Absolutely do not care about the home buyer
- Anonymous
- Verified HomeBuyer
- January 25, 2022
- Riverview, FL
Lennar does, under no circumstances, care about its buyers. They knowingly (construction manager admitted it) cut corners to get homes done in time. They then fail repeatedly to schedule contractors to fix the cut corners. Sales is an entirely different nightmare.
Lennar responded:
Hi, thank you for sharing this review. We are sorry to hear about the disappointing experience you have outlined in your review. If there is ever anything that needs additional attention, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
They give you one year fake warranty
- Anonymous
- Verified HomeBuyer
- January 24, 2022
- Land O' Lakes, FL
Terrible experience. Be very careful with Lennar
Lennar responded:
Hi, thank you for sharing a review. We are sorry to hear about the poor experience you have had with your new home. If there is anything we can do to help going forward, please reach out at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Lennar insisted that they pay off my car with proceed from my
- Pamela G.
- Verified HomeBuyer
- January 24, 2022
- Wimauma, FL
Lennar insisted that they pay off my car with proceed from my sale in Atlanta. Payoff sent was 1000.00 over price and this money could have been put on mortgage. Lenders were VERY unresponsive, All of Lennars team except for one person in title were horrible at their job and never on the clock or in the office. Took more than 24hours for a return call and them they did not know anything.
Lennar responded:
Hi Pamela, thank you for taking time to share a review. We want to apologize for the poor experience you had with responsiveness and service from the team. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible Experience
- Ryanna B.
- Verified HomeBuyer
- January 19, 2022
- Riverview, FL
This was a HORRIBLE experience especially as a first time homebuyer. I understand delays because of COVID, but no reason for the craftsmanship to be so poor. I can’t even get in contact with anyone to come out and fix the piece in our contract that they legally have to fix and we closed 3 months ago! The communication has been TERRIBLE after we signed our commitment. Closing kept getting delayed because no one wanted to do their job. There was so much trash including beer cans on the property during building. I would NEVER recommend a Lennar home.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad workmanship
- Sharon Z.
- Verified HomeBuyer
- January 19, 2022
- Lutz, FL
I submitted warranty requests more than 20 days ago, still haven't heard back from Lennar. Family room marble window sill still broken in two pieces. BTW, no one ever lived in this townhouse. All the defects are caused by the builder or sub-contractor.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Construction is subpar/shoddy
- Anonymous
- Verified HomeBuyer
- January 19, 2022
- Riverview, FL
Exterior and interior construction was rushed and shoddy. Construction manager and supervisor lied so much to homeowners on what they've promised they were going to do. My cabinet has a cracked before moving in September and still waiting on replacement. Still waiting on lanai to be installed as well. It's almost February now and nothing has been done. They put so many tapes to all over the house to remind them which ones needed attention and all they did was took them off. Nothing has been done. I will never reccomend Lennar. What I will recommend is a class action lawsuit against ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Overall experience was/is not satisfactory,
- Ida R.
- Verified HomeBuyer
- January 18, 2022
- Riverview, FL
How long does it take for cosmetic repairs? I was off from work 5 days for closing and I spent another 5 days after Christmas waiting for technicians to complete the scheduled job request. I communicated with Lennar staff voicing my concerns and was advised I need to schedule another request Monday through Friday? Would I recommend Lennar- absolutely not. I put down 20% and this is what I get! No not happy at all.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - The house was not finished but was told it would be after two
- Ronald T.
- Verified HomeBuyer
- January 18, 2022
- Land O' Lakes, FL
The house was not finished but was told it would be after two weeks of closing.How to make multiple phone calls to get a ceiling fan in an additional Outlet in garage. The floor was an atrocious after touch up painting was done. Also pointed out additional spots were touch up paint need to be done this was not completed either. The floor was notoriously gross and had to call and Stanley steamer to get the floor done this was a battle with Lennar. I would recommend having everything done prior to signing papers and not putting anything Off. Denise a sales lady was the most helpful.
Total Score 1
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - I have worked with several other builders and this home buying
- Winnie H.
- Verified HomeBuyer
- January 18, 2022
- Tampa, FL
I have worked with several other builders and this home buying experience with Lennar by far is the worst. Builder rushed closing when the house was technically not ready. Lots of issues were promised to be fixed by move-in and ended up taking over months. Severe plumbing issues were found and quality of workmanship and materials is way below standard. I will never buy another house from Lennar again.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Horrible service and worst process I’ve ever been through while
- Andrea G.
- Verified HomeBuyer
- January 14, 2022
- Wesley Chapel, FL
Horrible service and worst process I’ve ever been through while buying a home
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible experience! The construction manager knows about construction what I know about astrology: NOTHING!
- Marco D.
- Verified HomeBuyer
- January 12, 2022
- San Antonio, FL
It is sad to see that the so called “Construction manager” don’t care about the construction but to have the “job” done. I closed in November and I did not even get a welcome package until this week. The sales team is excellent (Ali Meye) and they care even after the sales is done. I really wish somebody from Lennar with some kind of power within the company could contact me and go to home. Nobody gives us a name or a phone number where to call and how to solve the problems. I am in conversation with a new rep. (Tyler) who seems that he cares, however the people that they used to built the ...
Lennar responded:
Hi Marco, thank you for writing a detailed review of your experience. We would like to apologize for the poor communication and professionalism you experienced with the construction team for your new home. If there is anything you would like us to follow-up upon, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would never buy a Lennar home again
- Laura R.
- Verified HomeBuyer
- January 12, 2022
- Riverview, FL
Lennar Title was so bad and the experience with closing ruined the experience of home buying. It took 4 hours to close because they were so backed up. The woman was so rude and we did it from my car. The quality of appliances is so bad, they are pieces of crap and I wish I just got some cash instead. Still unresolved issues.
Lennar responded:
Hi Laura, thank you for taking time to write a review. We are very sorry to hear about the poor experience you had with the closing process, as that is never a great way to celebrate a new home purchase. Additionally, we would like to apologize for the ongoing items that have required attention in your new home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Horrible house finishing.
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Hudson, FL
Horrible house finishing. Close in August we are in January and still waiting for things to be fix.
Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about the ongoing items that have required attention for your new home. If there are any items still outstanding, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - We hears nothing but good things about Lenna but had trouble
- Tiffany P.
- Verified HomeBuyer
- December 29, 2021
- Zephyrhills, FL
We hears nothing but good things about Lenna but had trouble from day one due to Carlos.
Lennar responded:
Hello Tiffany, thanks for your review. We want to apologize for any problems you may have experienced since the purchase of your new Lennar home. If you need assistance moving forward you may reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Very bad experience, never had this bad experience
- Bharti M.
- Verified HomeBuyer
- December 28, 2021
- Wimauma, FL
New Home buyer please do not do with Docu sign procedure, never get chance to review purchase documents. Sales person high light few things and get you to sign documents, once documents sign and if we question about things to be done in the house, we will get to hear that you sign documents!!!
Lennar responded:
Hi Bharti, thank you for sharing your review. We are sorry for any frustrations you had to experience with your purchase process. If there is anything we can do to help out, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
None
- Jose R.
- Verified HomeBuyer
- December 28, 2021
- Wesley Chapel, FL
Make sure you get everything you were promised
Lennar responded:
Hi Jose, thank you for your review. We are sorry for any issues you have experienced with your new home. If there is anything we can help with, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar only worries about Lennar.
- Samari C.
- Verified HomeBuyer
- December 23, 2021
- New Port Richey, FL
Lennar is one of the worst companies I have even dealt with. There were and still are so many issues with our home and when a claim is submitted nothing happens. When we eventually get contacted for a claim we are told that it’s a cosmetic issue or it’ll be MONTHS before they can do anything. I go out of my way to tell my friends and family to think twice before buying with Lennar because they do not care about they customers. DO NOT BUY FROM LENNAR - unless you want to waste your money and time.
Lennar responded:
Hi Samari, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Customer Service
- Jason P.
- Verified HomeBuyer
- December 15, 2021
- Sun City Center, FL
Customer service with various parts of Lennar were horrible and have no idea what the word communication means.
Lennar responded:
Hi Jason, thank you for this review. We would like to apologize for the poor communication and service you have experienced. If you would like us to follow up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
How awful the support and timeliness of fixing issues that shouldn’t even exist because of the poor workmanship of the builder
- Constantine V.
- Verified HomeBuyer
- December 15, 2021
- Land O' Lakes, FL
Do your research. I have been in my home for almost 4 months and still have things getting fixed. From a chunk missing from stairs to broken tile throughout the house. Poor workmanship seems to be a trademark of Lennar and the customer service is even worse.
Lennar responded:
Hi Constantine, thank you for sharing a detailed review. We are sincerely sorry to hear about the issues you have faced with your new home. If there are any open items in which we can assist, please feel free to contact us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible responses
- Maria T.
- Verified HomeBuyer
- December 08, 2021
- Riverview, FL
5 months and still have a few same issues since I moved
Lennar responded:
Hi Maria, thank you for sharing your review. We are deeply sorry to hear you still have outstanding issues in your home. If there are any items you would like us to follow-up on, please send us an email at corporatecustomercare@lennar.com, so we can contact the team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not Good qualify in Material
- Everts M.
- Verified HomeBuyer
- November 24, 2021
- Ruskin, FL
Keep the right prices and use it a good material also let the customer shows the designer
Lennar responded:
Hi Everts, thank you for sharing your review. We are sorry for any disappointment you have with the finishes in your new home. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Inexperience, Poor Time Management, and Poor Quality
- Daniel F.
- Verified HomeBuyer
- November 10, 2021
- Riverview, FL
Let me start by saying from the time I've dealt with the sales team all the way through to the Customer Care Team was a horrific experience. I bought my home in July 2021 and we are now in November 2021 and the defects in my brand new home have still not been completed. my bathroom shower pan was defected and it took 4 weeksand attempts with Lennar and Stewart tiling to completed the reinstallation on my shower pan. the time were poorly affixed after installing a new shower pan. I know now I would never hire anyone from Stewart Tiling or purchase a new home from Lennar. I really have to say ...
Lennar responded:
Hi Daniel, thank you for this review. We are extremely disappointed to hear about the outstanding issues you still have in your new home. We would like to apologize for the frustrations you have faced with both your home buying experience and incomplete items while you're living in your home. If you are still experiencing difficulty in resolution, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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