Lennar Reviews in Tampa St. Petersburg, FL
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What Tampa St. Petersburg Homeowners Have to Say About Lennar.
Read all 1341 verified reviews from homeowners that built a new home with Lennar in the Tampa St. Petersburg area. Tampa St. Petersburg homeowners have rated Lennar an average 3.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.4 out of 5 stars in Tampa-St. Petersburg Area
1341 Reviews in Tampa-St. Petersburg Area
Lennar in Tampa-St. Petersburg Area
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Customer Reviews
Customer Service
- Jason P.
- Verified HomeBuyer
- December 15, 2021
- Sun City Center, FL
Customer service with various parts of Lennar were horrible and have no idea what the word communication means.
Lennar responded:
Hi Jason, thank you for this review. We would like to apologize for the poor communication and service you have experienced. If you would like us to follow up on anything, please send us an email at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
How awful the support and timeliness of fixing issues that shouldn’t even exist because of the poor workmanship of the builder
- Constantine V.
- Verified HomeBuyer
- December 15, 2021
- Land O' Lakes, FL
Do your research. I have been in my home for almost 4 months and still have things getting fixed. From a chunk missing from stairs to broken tile throughout the house. Poor workmanship seems to be a trademark of Lennar and the customer service is even worse.
Lennar responded:
Hi Constantine, thank you for sharing a detailed review. We are sincerely sorry to hear about the issues you have faced with your new home. If there are any open items in which we can assist, please feel free to contact us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible responses
- Maria T.
- Verified HomeBuyer
- December 08, 2021
- Riverview, FL
5 months and still have a few same issues since I moved
Lennar responded:
Hi Maria, thank you for sharing your review. We are deeply sorry to hear you still have outstanding issues in your home. If there are any items you would like us to follow-up on, please send us an email at corporatecustomercare@lennar.com, so we can contact the team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not Good qualify in Material
- Everts M.
- Verified HomeBuyer
- November 24, 2021
- Ruskin, FL
Keep the right prices and use it a good material also let the customer shows the designer
Lennar responded:
Hi Everts, thank you for sharing your review. We are sorry for any disappointment you have with the finishes in your new home. If there is anything we can do to help, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Inexperience, Poor Time Management, and Poor Quality
- Daniel F.
- Verified HomeBuyer
- November 10, 2021
- Riverview, FL
Let me start by saying from the time I've dealt with the sales team all the way through to the Customer Care Team was a horrific experience. I bought my home in July 2021 and we are now in November 2021 and the defects in my brand new home have still not been completed. my bathroom shower pan was defected and it took 4 weeksand attempts with Lennar and Stewart tiling to completed the reinstallation on my shower pan. the time were poorly affixed after installing a new shower pan. I know now I would never hire anyone from Stewart Tiling or purchase a new home from Lennar. I really have to say ...
Lennar responded:
Hi Daniel, thank you for this review. We are extremely disappointed to hear about the outstanding issues you still have in your new home. We would like to apologize for the frustrations you have faced with both your home buying experience and incomplete items while you're living in your home. If you are still experiencing difficulty in resolution, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Workorders has not been completed from the purchase of the house
- Raymond B.
- Verified HomeBuyer
- October 25, 2021
- New Port Richey, FL
We still have a cabinet that does not have a door and our other work order that we opened about the house has not been started. No one has contacted us back regarding these issues.
Lennar responded:
Hi Raymond, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If there are any items you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - They lied to me.
- Rafael C.
- Verified HomeBuyer
- September 28, 2021
- Riverview, FL
They lied to me. They didn’t make the buying experience feel special. They ignore you when you need issues solved. We got yelled at by the painters and the construction manager did nothing about it.
Lennar responded:
Hi Rafael, thank you for this review. We apologize for any issues with communication you faced during the construction of your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 1
Horrible…..
- Justin P.
- Verified HomeBuyer
- September 28, 2021
- Zephyrhills, FL
Absolutely horrible experience. Horrible Quality , customer service, and the Vice President of Sales - John wanted to even try to fight and he became angry by clinching his fist and grinding his teeth and became aggressive in his stance and tone. There is no quality in this home and Cindy the superintendent is worthless. Things are slowly getting done months and months later thanks for John S and Tad. The subcontractors they are use are worthless too. No attention to detail and I had to tell them how to do there job and how they messed things up. Multiple people from lennar and ...
Lennar responded:
Hi Justin, thank you for sharing a detailed review. We want to apologize for the poor experience you outlined and the multiple frustrations with getting work completed in your home. If there is anything we can do to help with outstanding items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Poor Workmanship
- Natasha M.
- Verified HomeBuyer
- August 17, 2021
- Ruskin, FL
Sales Agent did not disclose property was in a flood zone. Lennar Mtg Rep figures was way off and was not meeting VA guidelines. Was forced to sign punch list stating everything was completed to be able to close. If punch out list not signed it would cost the us the buyers. Lennar promised to complete the pending items on the list from April 2021 and it is now August 2021 and we are still waiting after several request made. Very disappointed with Lennar and will never refer Lennar to anyone.
Lennar responded:
Hi Natasha, thank you for the detailed review. We would like to apologize for the multiple issues you described and would like to assist with any outstanding items. Please reach out to us at corporatecustomercare@lennar.com with any open items and we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
They act like they're available until you sign everything and then you're on your own
- Albert L.
- Verified HomeBuyer
- July 29, 2021
- New Port Richey, FL
our house AC flooded 2 months after moving in. It was a horrible experience and hardly anyone helped us get things resolved until the Regional Manager stepped in. Ken did an incredible job but all other employees of Lennar that I talked to seemed uninterested and negligent while our home was flooded.
Lennar responded:
Hi Albert, thank you for the review. We are sorry to hear about the lack of initiative taken by some team members and the issues you faced with your HVAC. If there is anything we can do to help, please do not hesitate to reach us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Water leak in the house
- Gabriel R.
- Verified HomeBuyer
- June 30, 2021
- Lutz, FL
Two days after we moved in, we found the bottom of our kitchen cabinets were wet. We contacted Lennar right away and they left us without water for 24 hours and drilled through the concrete to find the leak. Three weeks later, it turned out there was another leak which was the result of an unconnected AC pipe from the second floor, flooding the kitchen for a month. Lennar only blamed their contractor, Bayonet Plumbing, the entire time. 30+ people came in and out of our brand-new home for a month, leaving us impossible to stay home due to the construction in the kitchen.
Lennar responded:
Hi Gabriel, thank you so much for your review. We are extremely sorry to hear about the plumbing issues that resulted in you being displaced from your home for repairs. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - Half of 1st floor tiles is hollow, door on 2nd floor master bed
- Irina B.
- Verified HomeBuyer
- June 08, 2021
- New Port Richey, FL
Half of 1st floor tiles is hollow, door on 2nd floor master bed not closing, lawn on front yard is die, No one respond on this issue only asking feedback even not showing up and look at it.
Lennar responded:
Hi Irina, thank you for sharing your review. We would like to apologize for the issues with your flooring, doorway and exterior landscaping you described. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
My first and last with Lennar
- Catherine S.
- Verified HomeBuyer
- April 05, 2021
- Hudson, FL
The mortgage company with Lennar has horrible customer service. They treat their clients like crap after all the effort they put into buying their homes. I'd never buy with Lennar again.
Lennar responded:
Hi Catherine, thank you for the review. We would like to apologize for any issues you experienced during the mortgage process. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com with any items requiring attention, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - Throughout the entire process there was very poor communication.
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Tampa, FL
Throughout the entire process there was very poor communication.
Lennar responded:
Hello, thank you for sharing your experience. If there is anything we can do to assist, please send us a message at corporatecustomercare@lennar.com with any additional details you can provide and we will follow-up on your behalf. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Worst company ever!
- Lori F.
- Verified HomeBuyer
- March 23, 2021
- Wimauma, FL
Worst company ever! Wouldn’t recommend to my worst enemy!
Lennar responded:
Hi Lori, thank you for leaving your review. We apologize for any issues you have experienced with your new Lennar home. If there are any items requiring attention, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap, cheap material....Wish I had looked up Lennar before buying their home.
- Covena C.
- Verified HomeBuyer
- September 24, 2020
- Riverview, FL
It hasn’t been 5 months and our cabinets are ready to come off the wall. I wished I had did more research on Lennar construction.
Lennar responded:
Hi Covena, thank you for sharing this review. We would like to apologize for the frustrations you have experienced with the cabinets in your new home. Please reach out to us directly at corporatecustomercare@lennar.com with any additional information you can provide, so we can follow-up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible Follow up and Feedback
- Corrie B.
- Verified HomeBuyer
- May 29, 2020
- Wimauma, FL
I have been dealing with an open issue at my new home since we closed on 10/21/2020. I have in writing that if the front and back yard does not grow correctly, Lennar will replace. I have a huge gap in my front door, I was told the part is on back order and they will get back to me soon. its been 6 months that we have lived with a gap that you can see daylight from, 6 months. they are unfilled holes in the front of the house above the garage, the front shingles were put on with very little workmanship! I was told the excess glue and shingle would me cut off/wiped away, that never happened and ...
Lennar responded:
Hi Corrie, thank you for outlining the issues you have experienced. We apologize for the delays and communication issues you detailed. Please send us a note at corporatecustomercare@lennar.com with any additional information you could provide, so we can review and follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Waist of my VA home loan
- Ben B.
- Verified HomeBuyer
- April 15, 2020
- Riverview, FL
If I could do this all over again I would definitely go with a different builder. The home that me and my wife purchased was very cheaply built. I waisted my VA home loan and I wouldn't recommend anybody to buy a home from them. They use cheap contractors to build and fix things so you pretty much get way less than what you pay for. I've been complaining about different issues shortly after moving in.
Lennar responded:
Hi Ben, thank you for your feedback about your experience. We are sorry to hear about the issues you have experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst buying home experience EVER!!!
- Deborah L.
- Verified HomeBuyer
- April 12, 2020
- Wimauma, FL
Although this should have been one of the most exciting times in our lives....it was ABSOLUTELY the worst. If you buy a Lennar home be prepared for whole bunch of promises on the front end (before you sign) and be prepared after you sign to fight with Lennar over EVERY single issue that you have. (The warranty) Also, they switch up the rules for what they promised in order to meet THEIR needs and not YOURS!!! No one wants to take responsibility and they like to pay pass the buck. I strongly recommend getting a home inspection before the drywall goes up... it might save a lot of mental ...
Lennar responded:
Hi Deborah, thank you for taking the time to share your feedback with us, we apologize for any issues you have come across with your new home. Please send us and email to corporatecustomercare@lennar.com with your experience, contact information and home address, so we can follow up for you. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Problems with the house since before I moved in
- Anonymous
- Verified HomeBuyer
- April 07, 2020
- Riverview, FL
Issues have not been resolved from November of 2019 it is now April 2020
Lennar responded:
Thank you for sharing your feedback. We are sorry to hear you are still experiencing issues with your home. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
very poor workmanship and quality
- Elisee Q.
- Verified HomeBuyer
- April 02, 2020
- Tampa, FL
subcontractor and superintendent have come out to fix thing and just make thing worse. My Husband and I have been in the construction industry for many years and this is the worst customer service. maybe you should have the subcontractor and superintendent who built the model build the rest of the development very disappointing.
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry you aren't satisfied with your post closing experience. Please take the time to share your experience with us in detail, your contact information and home address by emailing us at corporatecustomercare@lennar.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Very bad experience
- Yong S.
- Verified HomeBuyer
- March 31, 2020
- Tampa, FL
They did not kelp their promise to fix things before closing. And they even did not fix things after closing. Never buy new from them or will not sign closing documents only after they fix everything.
Lennar responded:
Hi Yong, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst experience ever
- Anonymous
- Verified HomeBuyer
- March 26, 2020
- Wimauma, FL
Lennar is the most unorganized company we have ever dealt with. Don’t ever buy a model home from them and always get the inspection.
Lennar responded:
Thank you for sharing this feedback. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - I am not happy with anything from Lennar
- Thomas H.
- Verified HomeBuyer
- March 25, 2020
- Wimauma, FL
I am not happy with anything from Lennar
Lennar responded:
Hi Thomas, thank you for your feedback about Lennar. Please email us at corporatecustomercare@lennar.com with any additional details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No customer service
- Paul L.
- Verified HomeBuyer
- March 24, 2020
- Sun City Center, FL
Landscaping that dies in just a few months and filthy bath tubs with rings that cannot be removed and no warranty service for either. Buyer beware
Lennar responded:
Hi Paul, thank you for sharing your comments about your new home buying experience. We are sorry to hear about the issues you described. Please email us at corporatecustomercare@lennar.com with any additional details, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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