Lennar Reviews in Chicago, IL

We feel that we were rushed into closing, even though our home was not completed on the outside. We were unaware that we would have to wait such a long period for completion. We were told that everything would be done by June 1 and it’s already July. There has been absolutely no communication nor no one has contacted us to give us any updates at all. Our driveway was very very dangerous for anyone to walk on when we moved in. We had asked if someone can smooth it out to gravel versus all the large rocks which made it extremely dangerous and scary to walk on considering we also had to move in all our furniture and items with that type of a driveway. We closed without a driveway, sidewalk, and no stairs to be able to get to our front door. The couple times that we called to complain there was no one that could give us an answer as to who we can speak to regarding these issues. Zero communication. We reached out to a couple of people and basically felt like we were in the wrong for even asking any questions about the condition of our home and also one person never responded back or reached out to us. We strongly feel that we should have known upfront that our home would not be completed when we moved in instead we were told that it would all be done in a few weeks, June 1. ... More

Not the place to do investment property, they are very ill prepared for this type of business. It should never take as long as it took us and closing took an entire day.

The home is what we were looking for. Very satisfied with our lot and neighbors

We are moving to the new house in May.The entire process was easy and really fast.We have some issues with air conditioner but with help from Linda and Jason the issue was resolved very quickly.The neighbors are very friendly and helpful.We are really enjoying living there.

Poor quality and experience with Lennar. There was a gas leak from the stove that was improperly installed and no compensation for the inconvenience and health effects. Landscaping wasn’t done by closing and was estimated to be done by May but only started in mid June. Landscapers also damaged my cable wire running over it with a tractor. There is also a concrete barrier to the north of my house blocking the road causing issues with delivery carriers with no estimate on when it’ll re open. Poor quality of finishes inside and outside the house- cabinet drawers are uneven and missing baseboard and door stopper improperly installed. Customer representatives and sales rep were also difficult to work with and Jon the construction manager was particularly difficult and not accommodating. Overall bad experience with Lennar not taking ownership of issues and delays. ... More

Lots of issues. Hole in laundry floor that wasn't patched correctly, Had to add basement outlets and lights since you only got 1 outlet and 4 lights. Missed painting over numbers written on wall in bath by cabinet guy. There was mold on joists above foundation under the insulation. Poor trim work. Some light switches weren't even connected. Overall a very minimum quality. Had to have a contractor make all corrections.

They were very much efficient

In short, once the deal was completed, if you have additional questions or issues about the home, it was hard to get a hold of someone from Lennar.

We closed on our Lennar home in March 2026 and overall it’s been a great experience.

Buying this home was a very easy process. Connie was great in showing us the home and helping us along the way. The closing was quick and easy. Bruce was very thorough during our first walk through in explaining everything about the home. We feel this is a quality built home and definitely worth the money.

Buying a new home with Lennar was pretty straightforward. We went in to see a model home, we liked it and continued to sign a purchase agreement. We put an earnest money deposit and in a month we closed the deal. Our salesperson was transparent and helpful along with all Mortgage team. The house looks great, very spacious and bright. We would like to buy more homes with Lennar in the near future.

Rushing for closing without proper completion of home surroundings like drive way, backyard, very late response after closing like take it and go.

The most purchasing experience was good. Keep the insurance side of of Lennar in check. They provided me with a great quote, then changed the price right before closing. Made me rethink the whole process. The communications between the builder, the mortgage company, the insurance company and the closing company leaves something to be desired. I would have thought since it’s all under one name they would have the communications under control but that is not the case. The home itself is great. I would have hoped that in 2025 they would be wiring homes with Ethernet in every room. That isn’t the case for the home I purchased. Responsiveness for small issues since moving in has been excellent for me. ... More

Wish I would have a driveway and lawn. For the actual house, I have had no problems.

We went in with such confidence because of the reputation and the name. The sales experience was actually exceptional. The lending and underwriting was very, very good however, the closing was horrific. We were not acknowledged at all. It was horrible. A lady lead us to in an office; didn’t introduce herself; she went back-and-forth from one office to another telling us what to sign didn’t ask us if we had any questions. thank goodness our attorney arrived (late) and he did have some questions and called them out. Their attention. It was the most dehumanizing experience we ever experienced with one of the most important purchases of our lives. we were in total shock it was just terrible. The closing was absolutely terrible. The walk-through was someone we thought started as a good experience, but when we started questioning the craftsmanship and just the finishing touches, the person instead told us what not to do and when we asked about the quality of the peeling edges even the bottom part of the cabinet was broken off, he literally told us on the walk-through to get a touchup kit at Home Depot. details were not there —super disappointed expected so much from Lennar like a welcome folder instead, we were left with little piles of the empty boxes that they used for like our doorbell. thermostat for us to QR code whatever we needed but nothing about where to contact the homeowner association. Nothing about our mailbox key it was so just ruined. The experience was ruined. We ended up going through bunches of links from our initial contract to get us to one person who could tell us what’s what. I hope this doesn’t happen to first time home buyers. Not what you expect from Kennar ... More

The home buying experience was fairly quick and painless, less than a 30 day turn around as we picked a model home. We moved back to IL from MO and like it much better here. House is very nice, new and fresh. Just what we were hoping for.

The process of purchasing was great. Everything was highly efficient and seamless. The craftsmanship leaves much to be desired. We’ve had them come up to repair the floors once and continue to have issues. The entire first floor will need to have the floors repaired. They are not level, lots of dips and squeaks. The refrigerator is tipping forward due to the floor not being level. The countertop is separating from the wall due to the floor not being level. We have to move the furniture when they come in to do the repairs so I have not been able to actually get settled in the house, despite here nearly 2 months. ... More

This purchase experience is Lennar's second chance at earning our business. The sales experience on our first experience in Elburn, IL caused us to walk away. This second experience was better and enough to get our business. The home we chose has the space to suit our needs. The lot is good. We were able to choose some finishes, but the outside finishes were finalized, or so we thought. We were told that the brick was backordered, and what we were shown was more of a contrast between the siding that what we actually received on the build. When we were asked about the brick that was backordered, we were not given a choice and were told by the sales person that ("We will like what they choose anyway"). This irritated both of us. If we are asked for a choice, then that choice should be respected and delivered. The house was completed on time. The orientation was great. The guy did the orientation is stationed at the neighborhood in Hinckley. He did a great job. On closing day, the manager in charge of the neighborhood where we bought did a great job as well and has been responsive. The advice of both of them has been valuable. We appreciate it. The closing process irritated us. It took us 90 minutes to drive to the title company for a 30 minute closing. This was a waste of our valuable time when closings can be completed virtually. We cannot rate the responsiveness of issues as we have not had any yet (knock on wood). I did receive a threatening letter from Lennar regarding our mortgage in the mail. When I called, I was sent the threatening letter because there was a mistake in closing that affected the home warranty on the house. This angered me as we did not deserve the threatening letter in the first place. The woman who answered the phone attached to the number I was directed to call did not want to hear my dissatisfaction to the threatening letter sent to me because a mistake was made during the closing and quickly ended the call. As far as the house goes, so far so good. I wish the HVAC had a humidifier on it. I wish the windows came with blinds. The house is comfortable, and the space is packaged well. We are looking forward to getting our yard so we are not surrounded by mud. ... More

The New Home Consultant had difficulty inputting information on day one. Document sent had incorrect purchase price initially. Was later informed that my carpeting color was no longer available and needed to be changed. Again, a delay in updating the color in the system due to a “glitch”. Several weeks later was informed that the exterior brick color was no longer available, and was told what my replacement would be. Was shown a few bricks on a board. No house available for me to look at in the new brick color. I formally requested the termination of my contract on 09/24. On 10/17, I wasstill waiting for the documents to sign to cancel the contact. Follow up email sent on 10/10 At which time I was told that there is an approval process and that they will send to me when ready. I do not understand the lengthy process. I wanted to cancel the contract and Lennar would keep my earnest money. This should have been simple. Lennar Title and Lennar Mortgage were not notified of my request to terminate the contract as they continue to send and request documents - so no communication between the different branches of Lennar. I would suggest updates to your system to make it more user friendly, not asking the buyer to select colors at the time of purchase since they seem to be discontinued often, better communication between the different branches of Lennar, and quicker response time to customer requests. Not a good experience overall. I was able to finally terminate the contract. The termination reason was input by Lennar, was not accurate and was not able to be changed. ... More

Too many people involved in the process, and there was some lack of accountability

Everybody are good person who can take care.

All around the experience has not been good.

I purchased a beautiful ranch duplex home. I absolutely love all the windows to let the sunshine in and the beautiful peaceful environment outside to look at. It is the perfect size! With 9 foot ceilings and generous size rooms, makes decorating so much fun. I love my home and the area.

Had a major water leak the 2nd day after moving in. The drywall, cabinets baseboard and kitchen floor had to be replaced. Lot of air leaks makes the house uninhabitable on cold days..

Everything we picked out for our new home was added to our specifications.