Lennar Reviews in Chicago, IL

I have plenty of picture to show the poor craftsmanship put into the construction. Seems like attention to detail was lacking. My wife and I had to wait 3 months past our original closing date with little to no contact from Lennar. We had put our trust totally in Lennar and even went to Lennar Mortgage. As a matter of fact, it was our Mortgage Consultant that informed us that our original closing date of 1/14/22 was not going to be met. We had to scramble to find a place to live till our actual closing 3/25/22. Not only did this create a financial burden to rent, but we lost 1.5% on the mortgage rate. We are currently in the 45 day warranty period and have submitted our list of corrects. Hopefully this aspect will not be the same poor survive we have received thus far. Should I have to live 11 months with a crack in the ceiling, that was pointed out a week before closing, because that is the walls policy. ... More

The quality of the home was short of my expectations. There was paint on the floor, paint on the walls were not smooth at all. Overall the home was Mediocre not like the Model we fell in love with at all.

Lennar home models and layouts are superb. Also the process was not exhausting with too many choices like other builders do. But quality needs to be improved. Most of the home buyers don't know but I think Lennar cuts on things that customers really don't think of too much during the process which cost more to the customers later on. For example, 1. Not using conduit pipes for wiring 2. Not using standard cans light that are readily available in the market

Initial purchase seemed ok but after the fact when needing help and things fixed it’s like pulling teeth to get things fixed or made right.

Poor workmanship and slow response to resolve reported issues.

They are very one sided. As long as it is in their favor they are willing to make changes. However if the client needs something, they won’t budge an inch.

Joe from Lennar Mortgage, Connie from Lennar Sales and Rob from Warranty are about the only positive thing I can say. They do their job, they care and they work hard. Otherwise,.. We were promised and told even through we were closing 7 weeks early we would have driveways and grass finished, we closed on 4/18 and its June and still not done. The assistant construction manager is rude and belittling and says the actual manager will call and does not call back. I have 3 young kids and a dog and they are unable to play outside and I have to walk my dog on dangerous conditions of rock with screws beer bottles/cans and caps left everywhere from the workers. We redid our island to find beer cans and chips INSIDE! I would not recommend Lennar to anyone, the process of buying the home was good but once you sign the paperwork and write the check they could careless. ... More

Quality of the material are not good. I think it woyld be good if they could have listed the appliances info during the buying time. All appliances are very basic and low quality. Construction quality is also low. The responsiveness for the issues reported is very bad. I would recommend before buying discuss with everything and go for it.

The house it’s too cheap, a lot of small things it’s broken or will be broken short, house for 400k shut cost 200k for that quality

We have been in our home for 4 months. The first three were a nightmare. We had many issues and it was not acceptable. We had our spigot in the garage fixed 4x bc it leaks, and shot out of the wall and flooded our garage, the master shower flooring was not installed good and couldn’t use it the first month bc they had to keep adding foam and it still squeaks. Our mater toilet was leaking and called the emergency number and told it’s not a emergency and to shut water off and they’ll come tomorrow. The smoke detector goes off 10+ Times while you cook. The flooring in the master and hallway squeak so they had to cut a big hole out of the floor to replace and sand the hallway wood. As they were doing that, there were marks on the wood stating it needed to be fixed but instead they just threw the carpet down. The paint job in here is horrible. We had paint splotches all over our flooring and paint chipped everywhere. I would HIGHLY recommend checking your home over very carefully before you sign. Many neighbors have had issues and lennar doesn’t fix much.. ... More

The grass seed they put in has sooo many weeds. Im not sure why, but the grass in the back coming up is mostly weeds, not grass. Lennar gets things done quickly, but with that comes some sacrifices. One of the vents wasn't even cut correctly, so the grate didnt even fit in the hole. They just left it on top and my father in law had to fix it. Theres also paint marks from the black door on the white interior paint, there's caulk on the sliding back door, etc.

For the price range the builder is charging they did not deliver. AC unit is not large enough for house size. The materials used including light switches, carpet, windows, all millwork, shower fixtures, sink fixtures, dishwasher, stairs, toilets, garage door openers and cabinets are all mid to lower level materials, The landscaping that was used was clearly the cheapest plants and trees available. On the positive side the layout of the house is ideal and the size we were looking for. The customer service to request service during the warranty period has been fantastic. Prompt call backs and response to all issues thus far. The house also includes a Ring system which is nice for peace of mind. Bottom line is that the builder uses mid-level products at a higher cost to maximize their profit and capitalize on their opportunity in this market with so few homes being available. They however do not pass on many standout features in their homes. ... More

We did not receive any updates until dec 2023 after we signed the property in jul 2023. A proper communication with updates would have helped us understand whats going on.. Also, the biggest blow was when some of the properties in the same community with same sqft were sold for way less price in dec 2023, while our house was not even handed over.. we felt shattered and questioned our decision of booking the house in Jul 2023.. We have also reached out with couple of questions to the agent at the lennar and never received any response after signing the property. Not customer friendly.. We were told that the property would be ready by Feb 2024 and got delayed Mar 2024. During the final walk through not many details were provided by the building manager..When we had showed him couple of areas where rework needs to be done, they were not properly taken care of.. After the tenants moved in they noticed a number of issues- HVAC issue,, bathroom exhaust issue.. and others. It was embarrassing to hear complaints from the tenant as it is a new property. The issues were fixed right away, but it would have been nice if they never existed.. ... More

Overall experience was OK. We bought a spec home and we’re super frustrated that we were not able to make any upgrades. We wanted to pay more money and weren’t able to. Very frustrating.

Was very disappointed in my newly constructed duplex. I have had my previous homes built and never had any of the issues I had with this purchase.The positive aspect is that customer service has been very responsive in resolving the issues

We didn’t love the buying experience. We feel like we were just told what we want to hear when that’s not true. The painter spilled paint all over our drive way that still is there and supposedly will be fixed in the spring. The front porch was supposed to be fixed before we moved in as promised and it was not. A lot of cracks, the paint scratches so easily, wish they wouldn’t have put carpet in the dining room as now we have to remove it.

The homes are average build. The quality of the materials used are subpar. These homes are not forever homes. Please get a good home inspector and ensure Lennar addresses the issues found. The Lennar Mortgage Company is horrendous and just flat out terrible. They are very unorganized and the underwriters are incompetent. The delays to closing are purely on Lennar Mortgage. They do not compensate or accommodate for the delays. IF you decide to buy a Lennar home, just be ready to have a Full-time job going back and forth with them to close on your home.

Beautiful home but lacks the customer service and doesn't stand behind their words.

I say poor workmanship & oversight because so many of the issues are related to an untrained workforce. Simply stupid things: leftover carpet padding kernels under the carpet, so there are chunks of unevenness noticeable when you walk on the carpet in your bare feet; same with subfloor fasteners not set fully that you feel through the carpet; extremely poor caulk quality called out during the walk through, made worse when corrected; garage door track misaligned causing the door to warp; garage door weatherstrip short by 3+ inches; refusal to paint the wood truss portion that is visible in attic windows; refusal to allow inspections predrywall (I understand why now); doors that overlap improperly and different location than model and in plans; cracked window frame; inoperable window sash; electric to AC unit left too long laying in dirt- just poor oversight of under qualified workers. I would add Lennar's Mortgage Company offers a nice buydown, but they contact you nearly daily with new things to sign- very frustrating. ... More

Once our sales rep was no longer involved in the process of our purchase, it was down hill from there. When questions were asked I felt as if I was inconveniencing them, It's been over 2 months since we closed on our home and we're still waiting for someone to register the electric meter with the electric company.

I will start off by saying that this was, and is, the best option for our new home based on the location and certain criteria we wanted. Our salesperson, Connie, was great and genuinely always responsive and we appreciate everything that she did along to make things happen. However, Lennar's website advertised a variety of customization options, but none of those were available (fireplace, sprinkler system, basement bathroom rough in etc.). The only customization options you will have on your home are the finishes, provided you agree to buy the plot early enough. We decided to move forward anyway as we had done enough looking to know this was where we wanted to be. We wanted to change some things so we requested the following items: don’t install cabinets or appliances, asked for sod in back instead of seed (or leave the seed off and we would sod) (happy to pay an upcharge), don’t install carpet in the dining room and just do LVP throughout (happy to pay an upcharge), and requested a full width three car driveway. We were just trying to not spend extra money undoing work. We were told that none of this was possible to pass occupancy, or it was just not something they offered. We didn't like the response but accepted it. Everything seemed to be on track for us to close on our home on Lennar's selected date. Ten days before closing we found out, from our lender and not Lennar, that the following items would not be completed before closing: driveway, backfill, landscaping, and sidewalks. We closed in May and work was scheduled to be completed mid-July. This also meant that our lender was requesting and additional $10k from us until the work was completed. We spoke with Connie, and she did everything she could to get it moved up, which they did, but they were still later than promised. Lennar was able to get temporary occupancy with the village until all work was done, something we would have happily discussed with them. Meanwhile, we were watching unoccupied homes around us be completed as our toddler and dog had a clay/mud pit of a yard strewn with nails and a variety of other construction garbage and litter. Gaining occupancy was now important for unoccupied homes and we, along with most of our neighbors, had to just sit and wait with no communication. We still have neighbors who are waiting to get their landscaping done. Workmanship and quality on the home are fine. There seems to be little quality control when these things are going up. They are just trying to crank them out as fast as possible. So far, we have found cracking grout, poor caulking and painting on the outside finishes, large gaps in the garage, scratches in my countertop, debris under carpet, nail/screw pops, paint drips, visible saw cuts in LVP, debris under carpet, cracked bathroom door, and various other things that should really be caught. The paint is basically just the thinnest coat of white ceiling paint all around the house and it is poorly painted. We do have our 60 days walk through coming up and we do believe these items will be resolved. Rob, our warranty manager, has been very responsive and took care of several of our items already. We did agree that some of it could wait until the 60 days so that he didn’t have to send people back and forth, and because most of these things are not vital. Not only have we had a good experience with Rob, but our neighbors have reiterated his willingness to help. The garage is also a problem for two reasons. The first is that it is simply too small. Most families in this area have at least one SUV or larger vehicle. Our Ford Explorer barely fits in the garage, let alone something larger. The steps from the house to the garage are in the middle of the two-car portion of the garage further limiting your space. As minor as our issues are, we have neighbors who are worse off with incomplete housework, foundation issues, and other issues. The last major issues are the backfill and landscaping. The backfill is supposed to be just black dirt, but it is riddled with fist sized stone (some even larger) and other chunky debris at the surface. The grading is also poor. The ground is very lumpy and uneven. I have already identified areas where there is/will be standing water. Unfortunately, we put a patio in before one year and that apparently voids any issues with grading even though the patio was put in before there was any dirt. While I am not thrilled about it, we did know that going in and chose to do it. We do have some positives. Again, Connie was a very good salesperson and very responsive. She always called/texted me back and tried to get me answers and resolutions on everything. If you have a good salesperson, they can help you along the way. They will also work with you on price. Many of the initial items that we wanted, but could not get, we received a little bit off on the price to help offset some of the work that we wanted to do. The four levels of inspection (initial walk through, final walk through, 60-day walkthrough, and 11 month) is very helpful and not typical, as far as I know. This gives the buyer a chance to notice things in the immediate and over time. We will be hiring a 3rd party inspector for the 11-month to make sure we do not miss anything. All in all, it is a fine house with so-so workmanship, materials, and finishes. We never imagined that we would ever be able to spend this much money on a home, let alone build one from scratch. We had very high expectations for this and really it turned out to be just another cookie cutter operation where the only concern is how to maximize the profit and give very little care to the customer. It is sad to see the lack of care, attention to detail, and poor/non-existent communication. Perhaps our standards and expectations are too high, but when something costs this much money it should be just about everything you want and near perfect. ... More

Not the best experience. The buying process, going through the closing was terrible. Lori and Andrea NEVER answer phones, they’re rude when you ask them questions. I’m glad that the process is over, however I don’t think I’ll ever refer anyone to build a home with Lennar.

Lennar as an organization appears to be unorganized. There are too many problems experienced to put here in a paragraph.

This is our second home with Lennar, and unfortunately, the experience this time was disappointing, especially with their financial services and closing process. There was no formal welcome or acknowledgment during the closing — not even a basic walkthrough or someone to greet us. For a repeat customer, this felt impersonal and careless. What made it worse was the complete lack of any gesture of appreciation. No closing goodies or even a simple thank you — something we had received before. This change made it feel like Lennar is now more focused on profits than on customer relationships. The way the house keys were handed over was frankly unacceptable. They were left in a plain envelope, which felt cold and thoughtless for such a major milestone. No guidance, no explanation, nothing. It gave the impression that once the transaction was complete, we were no longer of any importance. Lennar used to feel more customer-centric, but this recent experience made it clear that things have become much more commercial and impersonal. I expected better, especially as a returning buyer. ... More

It’s very poor quality of the products , doors , windows , flooring , roof ceiling and appliances are very bad , on first week itself leak from ceiling , doors are already showing cracks , cabinets doors are in bad condition , appliances are not great , AC throw is low , stair cases are not properly assembled it’s giving lots of sound , in carpets nails are showing it up , garage door opener is old model not eve. Sync with any WiFi openers