Lennar Reviews in Chicago, IL

Although we closed on the expected closing date, the mortgage process could have been a lot smoother, poor communication. As a first time buyer I would say we love the house, only mishap was that we were expecting a step tray ceiling in the master bedroom and our home was built without, so again poor communication. Once moved in getting things repaired RIGHT has been nothing short of frustrating. The only thing I can add is that quality for the most part is above average however the drywall and painting is below average and getting these issues corrected is a pain. Needless to say I learned a lot in this process, mistakes I will watch out for on my next purchase. ... More

Initial purchase seemed ok but after the fact when needing help and things fixed it’s like pulling teeth to get things fixed or made right.

We were walked through every step of the way with complete guidance. Made the process easy and stress free.

My experience was truly smooth from beginning to end. I was pleased that the buying process was seamless, my unit was ready on the date that was given, and my walkthrough issues were finished to my satisfaction. After move-in I called about 3 issues and they were completed in a timely fashion. I did not schedule my 60-day review because there was simply nothing that needed attention. So I have been focused on enjoying my new home and not focusing on problems. So thank you Lennar!

We have been in our home for 4 months. The first three were a nightmare. We had many issues and it was not acceptable. We had our spigot in the garage fixed 4x bc it leaks, and shot out of the wall and flooded our garage, the master shower flooring was not installed good and couldn’t use it the first month bc they had to keep adding foam and it still squeaks. Our mater toilet was leaking and called the emergency number and told it’s not a emergency and to shut water off and they’ll come tomorrow. The smoke detector goes off 10+ Times while you cook. The flooring in the master and hallway squeak so they had to cut a big hole out of the floor to replace and sand the hallway wood. As they were doing that, there were marks on the wood stating it needed to be fixed but instead they just threw the carpet down. The paint job in here is horrible. We had paint splotches all over our flooring and paint chipped everywhere. I would HIGHLY recommend checking your home over very carefully before you sign. Many neighbors have had issues and lennar doesn’t fix much.. ... More

It's frustrating that the subs try to shortcut things and it reflects on Lennar; do it right the first time!

Be sure to have all concerns documented and taken care of before moving in.

Excellent sale process, service and follow up

Office staff was friendly and informative. The building manager was a pleasure to work with and everything went smoothly until closing day. Lennar title did not have the paperwork needed to close on time so we were delayed in the closing of our new home.

The sale person Linda was out standing and the details during the building process. Ober all home was good. The attention to details need improvement our list of issues are around 10 items 3 months in.

Customer Service post-sale is terrible.

Purchasing a new home from Lennar was a great experience. Sarah was our amazing sales agent and I would recommend her to everyone!

Poor workmanship and slow response to resolve reported issues.

They are very one sided. As long as it is in their favor they are willing to make changes. However if the client needs something, they won’t budge an inch.

Quality work and home was done on time. But we had to wait over a month for the grass,driveway and sidewalk to be done outside. So my house was a bit dusty. The temporary driveway was sand. So I had to clean everyday the house. I would have liked everything to have been done when we closed on the house.

Our manager Steve, is an excellent human being. Very helpful and patiently always takes care of all our questions.

Was very disappointed in my newly constructed duplex. I have had my previous homes built and never had any of the issues I had with this purchase.The positive aspect is that customer service has been very responsive in resolving the issues

TERRIBLE responsiveness to issues. Would have been really screwed had we not hired an external inspector. More workmanship errors and cut corners very apparent longer we are in there, and Lennar is VERY unresponsive and slow to these issues. I will NEVER buy from Lennar again

Love my new home! Looking forward to many years here.

Felicia is wonderful and made our buying experience wonderful! All Lennar buyers say Felicia has been so nice to all of them and very helpful!

Hard to get responses to issues. Management is a revolving door. This is the 3rd survey I’ve received. Stop sending out surveys and use those resources to improve customer service. Just come talk to me or some of our neighbors. Lennar is Good at marketing, bad at customer service.

Lennar is trust worthy and great. I settled for Lennar as Iam impressed with their Everything included model. They respond quickly and the process of purchasing home is smooth.

One of the WORST!!!!! Never ever will purchase a home from Lennar!

We had a great experience buying with Lennar. From picking out the house, interior options, and exterior it was great. The construction management team was also fantastic, and thorough during every walk through.

Cheap paint and appliances. Everything else is good.