Lennar Reviews in Chicago, IL
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What Chicago Homeowners Have to Say About Lennar.
Read all 390 verified reviews from homeowners that built a new home with Lennar in the Chicago area. Chicago homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 3.9 out of 5 stars in Chicago Area
390 Reviews in Chicago Area
Lennar in Chicago Area
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Customer Reviews
Lennar - The initial process from meeting the sales consultant to move-in
- Tanya T.
- Verified HomeBuyer
- April 09, 2021
- Yorkville, IL
The initial process from meeting the sales consultant to move-in was quite seamless. Lennar lending offers incentives you don't get from other banks. They have created a win-win scenario, with offers you can't refuse. The decision to buy from Lennar was easy.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
The mortgage company you own, is the worst.
- Johannes R.
- Verified HomeBuyer
- April 07, 2021
- Volo, IL
Not to use your mortgage company.
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Great team
- Deepak V.
- Verified HomeBuyer
- April 07, 2021
- Batavia, IL
The home buying process with Lennar was great . Their team help me with all my questions. The construction manager Ken is very good and responsive. I would recommend Lennar to my family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience.
- Jeffrey H.
- Verified HomeBuyer
- April 07, 2021
- Yorkville, IL
Great experience. Everyone along the way was very helpful and went above and beyond.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process
- Luis E.
- Verified HomeBuyer
- April 07, 2021
- Huntley, IL
The home is beautiful, the process of purchasing the house was seamless! They took care of our requests within the first couple of months. The problem came after the 3 months, we have 3 ticked open and no response or whatsoever, I am worried now about the 12 months final inspection, not sure if they just want us to wait until then or if that’s how it will be moving forward.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
The entire team and process exceeded my expectations.I could not have done it on my own.As eveyone knows, there is no I" I or "ONE" person on or in a " TEAM"
- Debora D.
- Verified HomeBuyer
- April 03, 2021
- Manhattan, IL
EVERYONE WAS SO PROFESSIONAL , EFFICIENT,KIND AND PATIENT. I COULD NOT HAVE ASKED FOR A BETTER HOME BUYING BUILDER.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home design was well thought out. Quality of construction was top notch.
- Roger D.
- Verified HomeBuyer
- March 31, 2021
- Volo, IL
Very thorough in all aspects of buying our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The process was simple, the people were great!
- Anonymous
- Verified HomeBuyer
- March 31, 2021
- Mundelein, IL
The process was simple, the people were great!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The things that came standard with the house. So far, it seems to be a well built house.
- Laura S.
- Verified HomeBuyer
- March 31, 2021
- Volo, IL
Our salesperson was helpful and great to deal with. The house is well built. The high ceilings really make it work. These empty nesters are so happy with our choice.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Lennar made the whole buying process wonderful and stress free
- Patricia L.
- Verified HomeBuyer
- March 31, 2021
- Manhattan, IL
Lennar made the whole buying process wonderful and stress free
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Lennar built its homes sloppily.
- JoAnn O.
- Verified HomeBuyer
- November 20, 2020
- Manhattan, IL
Lennar built its homes sloppily. Poor appliances. Cheap carpet padding. Cheap bath fixtures. The woman who walked us through houses (Priscilla) wanted absolutely nothing to do with me after the sale. No guidance. Nothing. I ended up getting new appliances after 3 months and the company who installed my new ones said they’d never seen such sloppy work with the garbage and cans and nails left behind the old appliances. Dishwasher installed crookedly. Patio door lock broken. I got push back on some of my complaints which I don’t expect when I buy a house Smoke alarm so close to kitchen I had ...
Lennar responded:
Hi JoAnn, thank you for sharing your experience with us. We are sorry to hear about the disappointment you outlined with the finishes in your new home. Please send us a note at corporatecustomercare@lennar.com with any additional detail you can provide, so we can follow up with the local team. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Lennar - Reputable builder with reasonable price.
- Venkaiah Y.
- Verified HomeBuyer
- September 30, 2020
- Joliet, IL
Reputable builder with reasonable price.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
North Point at Springbank
- Vincent R.
- Verified HomeBuyer
- May 05, 2020
- Plainfield, IL
Wonderful house and great community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Staff does a nice job explaining your options
- Mark M.
- Verified HomeBuyer
- April 23, 2020
- Hoffman Estates, IL
Staff does a nice job explaining your options
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Average support
- Adrian R.
- Verified HomeBuyer
- April 21, 2020
- South Elgin, IL
Average experience, multiple issues still open. We in the home so bottom of the priority list
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Very bad experience
- Anonymous
- Verified HomeBuyer
- April 13, 2020
- Huntley, IL
We got upgraded package and we were told something different than what we got ... material used very cheap...they just want to finish there work and close our house so they get money...after we did our closing we asked few things to get it fixed and they said ohhh we can't fix it now because in order to fix this issues we have to take entire stuff out and go it which is not possible...
Lennar responded:
Thank you for your feedback. Please email us at corporatecustomercare@lennar.com with any outstanding items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Good job
- Dennis M.
- Verified HomeBuyer
- April 07, 2020
- Manhattan, IL
Good job
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Just OK
- Deborah B.
- Verified HomeBuyer
- April 02, 2020
- Joliet, IL
When things needed fixing, it took a long time to do it correctly
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
New Homeowner
- Jennifer E.
- Verified HomeBuyer
- April 02, 2020
- Joliet, IL
Workmanship is lacking and also is the response to issues
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 3
Quick and efficient
- Paul P.
- Verified HomeBuyer
- April 02, 2020
- Algonquin, IL
Quality workmanship
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience all together
- Kathleen F.
- Verified HomeBuyer
- April 02, 2020
- Manhattan, IL
Great experience, couldn't have asked for better.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not satisfied
- Richard M.
- Verified HomeBuyer
- March 31, 2020
- Montgomery, IL
Let me start by saying Rich and Aaron are very great and helpful with issues. I appreciate all their help. They are the only good experience I have had with lennar. I am not to happy at this point with everything else. There is a lot of sloppy work done. Carpet and drywall feels very cheap. Floor boards are creeping everywhere. I feel this house was rushed being built. I was rushed to pick my colors and was refused a small changes. When my brick went up I informed salesman I felt that wasn’t the right brick color I choose before moving in. I was told it still needed to be washed and would ...
Lennar responded:
Hi Richard, thank you for providing this feedback about your experience. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar Review
- Anonymous
- Verified HomeBuyer
- March 31, 2020
- Volo, IL
Very happy with the home; only thing I don't understand is why there is a children's park right in the middle of the over 55 community. We were told it was because over 55 people want a park to go to with the grandchildren but I'm not buying that. The park could have been over where the family homes are where people have children all the time.. active over 55 grandparents could walk over to the the family home area if they were occasionally watching grandchildren. We were told about the park wh n buying but it was not there when we bought. Now that it's there, you have a whole street of ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very happy in our new Lennar home
- Anna A.
- Verified HomeBuyer
- March 30, 2020
- Batavia, IL
We love our new home, and all the technology was an unexpected bonus. Everyone at Lennar made our purchase so easy, and was a pleasure to work with!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Not impressed
- Kevin R.
- Verified HomeBuyer
- March 28, 2020
- Hoffman Estates, IL
From what I was told they higher production workers. Thus meaning quality is not the product they deliver. I’ve had other contractors come in and laugh at the final product. I had plumbing not completed. Which resulted in water all in my basement when running my washer for the first time. A lot of small things they chose to walk away from that should have been fixed. I do not understand why Lennar wouldn’t do a walk through of the house, prior to our personal walk through. Every issue I pointed out I received an excuse for the issue. I don’t bother contacting Lennar out of complete ...
Lennar responded:
Hi Kevin, thank you for your feedback about the condition of your home. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
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