Lennar Reviews in Indianapolis, IN

From purchase to closing, and everything in between, Lennar makes it easy. Their process is super efficient. They have thought of everything so you don't have to. Every piece of information that you need is readily available. Here is the most important thing, and they have this nailed. Whenever you have a question, their employees respond immediately. There is no waiting and wondering when someone will get back to you. This must be a main focus around service at Lennar, and that is what I truly appreciate!

From start to finish lacked in some areas of commitment to customer service was disappointing. Sale office at time of purchase was excellent. Loan process was very unprofessional. We put a 75% down payment and felt the loan team wasn't interested in customer service because our loan was too easy. Walk thru showed of things to be fixed which is to be expected but once we closed and got the keys we had trouble even getting "Joe" our seasoned project manager of 32 years to respond. Upon calls to him for updates we get comments like "he's handed it off to someone else" or that "he completely forgot" or "sorry I dropped the ball". This was the most disappointing part of spending hundreds of thousands of dollars for our Lennar home to be completely ignored by this rep. To date we still have items that are not repaired. Is this the ***** of quality Lennar wants for their buyers?? Customer service and follow thru is a key part of any business and this is lacking with such a large company. Maybe that's the missing key, Lennar is a large company that they don't care? and don't feel they need good customer service at every ***** of the purchase of someone possibly dream home. Better customer service at every step would be my wish for Lennar. ... More

Lennar proved true the perception of being a large, low quality, mass production builder that rushes and performs substandard work. Our build manager, Joey, showed us pictures that misrepresented several repairs that had supposedly occurred. They hadn't and we discovered immediately after closing. They installed dead and mismatched sod in our back yard, and refused to replace, did not insulate above our master bedroom (even after showing us photos that they had added insulation - which was a misrepresentation). We tried to work with Lennar and all representatives to address issues throughout the process, but as soon as closing approached, their attention to detail and customer service totally fell off. I'm doing my best to warn other potential homebuyers to avoid Lennar. Customer service, particularly right before closing and right after, was bad. ... More

I had the best loan officer. She was able to help me with what steps I needed to take to get into the house.

I recently moved into my new home, and unfortunately, my experience so far has been disappointing. Within just a few weeks, I faced a serious plumbing and drainage issue, with brown water backing up into the bathtub and the toilet becoming blocked. I was also disappointed with the lawn and sod installation. The sod appears to be poor quality, with noticeable gaps between sections and several areas that do not look healthy or properly installed. I understand that no new home is perfect, but I did not expect to face these issues so soon after moving in. I hope the builder takes these concerns seriously and improves both quality inspections and post-closing support. ... More

Overally the experience was wonderful. There were a few challenges that came up, and the Lennar community couldn't have been more helpful in resolving them in my favor. Logan, the construction manager, went over and above the call of duty when it came to accommodating requests, and even helped with outside vendors (e.g., *****) when he wasn't required to do so. Dominique was very helpful when it came to resolving Financing issues - not part of her job description. All people I encountered helped to make the experience very positive.

Gas furnace but electric hot water heater? Give the buyer an option. You furnished landscaping it should at least be alive and not the worst things you can find because there cheap.

Debbie (sales) is outstanding

Everything has been absolutely great with our new home! This is our third home since getting married. Our first two were 120-year-old houses—we moved into one flip and then fully gutted another down to the studs ourselves. Transitioning to a brand-new Lennar build has been a breath of fresh air; instead of endless DIY projects, we actually get to just relax and enjoy family time now!We loved Indy, but after 18 years, we were ready to trade the busy city life for the peaceful charm of Greenfield. We visited Lennar during an open house event, and the entire team was fantastic. Our sales team and loan officer were wonderful, but a special shout-out goes to our terrific salesperson, Gary *****. We were genuinely on the fence, and if it wasn't for Gary’s incredible guidance, we would probably still be living somewhere else! While no new build is without minor imperfections, Lennar's customer service has completely won us over. Their builder team is incredibly responsive and has quickly, successfully addressed every single post-sale warranty item we’ve submitted..and not just that, they call us within 24 hours of any warranty claim request to discuss in more detail. It's a service level that beats conscierge treatment at fine hotels. The neighborhood itself is a beautiful move-up community just a few miles outside of Greenfield. It is remarkably peaceful here with lots of trees, birds around the ponds, a great playground, and it's just a couple of miles from the Pennsy Trailhead. Coming from Indy, it was a bit of a culture shock at first, but the kids absolutely love it! We really couldn't ask for much more from Lennar. The value for the price we paid honestly made us blush. To find a home with a three-car garage, James Hardie siding, quartz countertops, spacious floorplans, a highly responsive builder team, and a gorgeous community layout for under $425k is ridiculously good in 2026. We highly recommend them! ... More

I think there needs to be much more attention. To detail and actual care when building these houses. Things are done sloppy and fast with no care. Disappointed. Joe was nice but our builder Chandra made us have a bad experience

The mortgage process was great. The attention to detail in the house was not that good. Found a lot of imperfections even after pointing them out a week before closing.

There is no response to issue once the house closes escrow. I have been trying to contact Zack regarding our floors and landscaping. No one returned calls or emails. Several people have had the same experience.

Sales and closing process was flawless. After the close service, not so good. Very unresponsive. Very disappointing.

We were kept in loop at every stage of development and the signing was seamless

From start to finish this process was amazing. From the moment we toured a home to the moment we closed was so rewarding. We can't thank Lennar enough for such a great experience and will always recommend them.

Disappointed with construction standards now that we have been in the home a few months. I HATE the flat walls.... whyyyyy. Impossible to clean. I'm assuming this was done because it looks the best and hides the most issues for mass home production/ speed. CHEAP doors and carpet. Some very odd light switch placements

Overall, I had good experience with Lennar throughout the home-buying process. Their sales representative, Margaret, was very helpful at the beginning of the process. She explained everything clearly and guided us through each step, making the experience much easier. During the construction phase, however, there were several areas where the experience could have been better. Communication was inconsistent at times, which reduced our confidence in the process. One of the biggest disappointments was the pre-drywall inspection. Earlier in the process, Margaret had told us that we would be allowed to attend. However, when the time came, Lennar reversed that decision and did not allow us, as homeowners, to be present. We had hired an independent third-party inspector, and we simply wanted to walk through the home ourselves to confirm that the items identified in the inspection report had been addressed before the drywall was installed. Being denied that opportunity was frustrating and eroded our trust. Relying solely on the builder to verify that its own work had been corrected felt like a conflict of interest, especially after we had invested in an independent inspection.Their construction manager was very supportive and help address some of our concerns to best of his ability. Another frustration was that our concierge, Taylor, was very difficult to reach and rarely answered phone calls, making it challenging to get timely updates or answers to our questions. We were also disappointed that we were not allowed to add a small window to our bathroom when we booked the home as we had asked Margaret at the time. Since then, we've noticed that newer homes with the same floor plan now include that window, which made the earlier decision even more frustrating. Despite these issues, our overall experience with Lennar was positive, and we're happy with our home. Better communication during construction, more responsive customer support, greater consistency in policies, and more flexibility with design options would have made the experience even better. ... More

overall experience was great- did not understand why it took 3 1/2 months before work started

During the buying process, we had to contact the finance team multiple times before we heard back on any questions we had or information we needed. Nearly every time, we were the ones reaching out to them to find out what needed to be submitted, as opposed to them guiding us through the process. It was a very frustrating process, and if we hadn't done that, I'm not sure we would've completed the loan requirements before closing. In the month and a half since closing, we've been in constant contact with multiple people from the warranty team because they neglected to fix major issues that were pointed out during our third-party inspection, our walk-through, and our closing (three opportunities to fix them before closing), as well as new issues that have popped up since moving in. The construction quality is done with cheap materials (multiple Lennar employees have said this to us) and is done quickly through contractors that care about speed over quality. This has led to minor issues all over the house as well as a major leak needing a new ceiling and a completely new front door within a week of being there. With each of these problems, we've had to reach out to the warranty team several times to get their help on anything, and they've had to come back multiple times for the same issues because of the poor workmanship during repairs. Overall, we're nervous about other issues that will arise over time, and it would be highly unlikely that we would recommend buying a house with Lennar to anyone we know. ... More

Overall our experience has been great. We love our new townhome. Any issues we had were addressed quickly and to our satisfaction.

I love my new 2-story townhome by Lennar. They made the home buying process easy. I highly recommend Lennar to anyone.

My experience with Lennar was exceptional at every step of the process. From my initial inquiry all the way through to the closing, my questions were thoughtfully answered and my concerns were immediately addressed. The quality of workmanship was evident throughout the entire build, and I’m not ashamed to admit I monitored the progress daily. I was constantly surprised that even the little details were being done. Things like solid reinforced joists during framing and sanding down floorboard seams prior to the laminate flooring and carpet going in. These are things the homeowner would typically never see but truly set my mind at ease knowing that this attention to detail was consistent throughout. And if something wasn’t right, they made it so. My house was just weeks away from completion when I noticed that during a recent heavy rain there was some pooling of water occurring in the front porch slab against the garage foundation. I brought it to the attention of my building liaison with the expectation that I would be told there wasn’t much that could be done at that point. Instead, the very next day the entire cement slab had been removed and re-poured. It was like this on the financing and warranty side as well. Questions answered and if something wasn’t quite right, they corrected it. I couldn’t be more pleased by the treatment I was given by Lennar. I highly recommend this company. They do it right, across the board. ... More

Closing was online and super easy the only negative thing I would say was the amount of paperwork they want you to download It’s somewhat overwhelming, but the actual experience of buying was very easy.

After building a home, buying a spec home, and now a Lennar home, the process was fast sm smoth the communication at every step was amazing. We are loving our new home and do glad we chose Lennar as our builder.

process was scared but we made it. let’s see how Lennar gonna treat me as a customer.