Lennar Reviews in Indianapolis, IN

The process was made very easy and we felt like we a lot was taken off our plate with the people who helped us from submitting our application to closing day.

It’s amazing experience and I fully satisfied whit lennar . I personally recommend for my friend to go for it whit lennar p

The process was quick and easy to understand. The only small issue is the craftsmanship. The door to one of the bedrooms is misaligned. While the issue was resolved after the final walk-through, it became misaligned again. I've fixed the issue myself.

From beginning to the end of my home building process, it was seamless and a wonderful experience. Special thank you to Audi, Adam, Mike, Craig, and Erik for all of their help.

Thanks for all you have a great team

I’ll write review when all issues have been fixed

We were able to tailor our house to meet our current needs

Everything went smooth all the way!

Sales person was difficult to get a hold of and the process was a bit chaotic especially at the end. Wish things were a little more customizable, like adding a walk in/stone shower, a covered back patio, different backsplash choices etc. Those options are VERY limited but for the price we got more home than with other builders. Overall happy with the home and Lennar has been responsive to a few issues that have popped up since we moved in.

Great experience buying and getting settled!

This process was not consistent. The walk throughs that were promised throughout the process did not happen until the end. The communication was usually unresponsive on Lennar’s end from our key contacts and Katie S. was extremely unprofessional. I do want to say Henry, the building coordinator was very professional and easy to work with. Lastly I’ll say I understand there’s a time crunch in building these units but having our basement flood the day after closing was frustrating and unacceptable. The closing process was smooth and quick. Thank you.

You must ask many questions before you buy, especially as concerns finishing your garage and material used in the construction; garage is always unfinished and they won’t tell you that, if you don’t ask. The interior painting is cheap water paint; the slightest scratch or water drop on the walls peels off the paint and the slightest hit on the interior walls produce a dent. Drywall not level in all places and they will tell you that they have no warranty on drywalls. Your kitchen area that should be painted with satin quality paint that can be easily cleaned if something spills on it, is done with normal cheap and light water paint; any oil spills will require repainting using a primer or sandpaper first. You have to be vigilant with your roofing tiles; I was keen and noticed a lot that were flapping and pulled out after some winds. They respond to warranty requests but at times react as if you’re a nuisance to them. I will recommend Lennar, with great reservations to anyone; presently I’m looking for a possibility to sell my Lennar house only after being in for not up to 2 months. Maybe I was just unlucky but I’d advise anyone to ask a lot of questions and do thorough inspection before buying a Lennar home. ... More

We had a nice experience with Lennar, would be appreciated more flexibility on changes that impact our lives in the new home. The company does not have flexibility at all to do changes even if you are willing to pay.

Overall very nice laid out home. Love the single story and the three car garage. After moving in notice quite a few flaws in the building workmanship. We will get these address and Jesse is great to work with for getting issues corrected.

The process was smooth and team collaboration was great

Our homebuying journey started in January 2022 with Lennar. With the market going crazy and labor/product shortages, Lennar suspended new sales of lots. The floor plan was what we fell in love with...and after being on the top of waitlist for 4 months, they raised the price 30k and rates rose from 3 to 6%... yet decided to sign and move forward. My wife and I got to choose everything we wanted in our home and were very excited. 2 weeks after signing, we found out we were pregnant after trying for about a year! Foundation was poured, and we have our initial building consultation where we were quoted 1 inch of fall for every 10 ft per the Construction Manager. Unfortunately, that 1 inch per 10 feet became closer to 10 -12 inches per 10 ft as the home progressed. For investment purposes and my families enjoyment of the yard, we decided the lot was not something we could live with. I was not about to spend $570,000 on an almost unusable backyard due to sloping. My wife and I decided to shift to another house already being built that also was scheduled to be completed prior to the birth of our first child. Our inspector found numerous items throughout the building process which coincided with a very dry fall. During the last 3 weeks of construction, the community warranty representative was on leave, the construction manager got COVID and the main carpenter parted ways with Lennar. This left quite a few items on the home finished poorly with few workers to repair in a timely fashion as our closing was between Christmas and New Years. One such item was a broken window that was supposedly ordered prior to closing....only to find out that the construction manager was not true to his word and we now had to submit a warranty claim. If you are looking for fast acting response times from a builder, Lennar is not that builder. It took 67 days to have a broken window pane repaired after reaching out to the company on 7 separate occasions, ultimately including a call to the Indianapolis Division President. We've had shingles blow off and have to be repaired 3 times, foundation leaking via cracks by both basement egress windows, a gas leak at our oven, siding VIOLENTLY rattling at multiple points throughout the home, concrete with negative sloping towards the home at the garage threshold and at front porch, bricks left in the kiln took long and installed on the home with large cracks (dozens), crooked kitchen cabinets and handles, a very crooked stair railing, and about 20 other smaller items. My favorite, though, has to be the 7 leaking windows. We are now 107 days post-closing and they still leak every time it rains. Recently, my wife and I came downstairs to a pool of water on our dining room floor. 107 days is almost a 3rd of the 1 year warranty, which Lennar has expressed they will not extend despite the unreasonable timeframe to repair this water intrusion...not to mention this major slipping hazard for my wife and baby girl. Being a real estate agent, the silver lining is that this horrendous experience has happened to me and not a client I am representing. I couldn't imagine the negative social media publicity I would get from someone complaining about this kind of outrageous experience. I will definitely be thinking twice when consulting a client who is interested in a Lennar home in the future. The only reason the responsiveness is not a 1 star is because of Wayne. The community warranty manager that came back from medical leave to clean up someone else's mess. This guy was behind the eight ball and has been nothing put polite and responsive to my wife and I. Unfortunately, not all Lennar employees are Wayne and he alone couldn't make up for the others' mistakes/communcation. ... More

Overall, good experience with sales and customer care team. Not sure I would ever use the loan servicer directly through Lennar again as they were not great but everything else went smooth and we love our new home.

If I could put zero stars for Responsive to issues, I would. My actual home buying experience with the salesman was excellent. His name is Mitch. Great guy and he was always there to answer questions. If he did not know an answer, he would find it for me by the next day. There were many issues to be addressed with the home before closing. The “construction builder” and the “main warranty” man assured me that I should close on time and that they would be here for me to fix the numerous outstanding items. I trusted them. So I closed. The quality of workmanship in my home is subpar, at best. Every day I find new things that were not completed correctly. I followed the steps that Lennar outlined for me by putting in “warranty requests” on all outstanding items. My list just grows and nothing gets fixed or resolved. There is no interest or timely communication in addressing all of the things that were incomplete or broke before I closed on my home. Lennar has one man who they entrust to “fix” all issues except electrical. They will not honor the Lennar warranty properly by sending out qualified “trades” to address the issues. Each one requires a different job specialty, but Lennar will not spend the money to make things right. I always wanted a “Lennar Home”. But my experience in the last few months has forced me to regret the purchase of this home. ... More

We were very happy with the entire home building process with Lennar. We fell in love with the floor plan and were very happy with the entire process. At each step we felt that we were kept in the loop and involved in the process. We really appreciated the weekly update call each week to let us know how things were progressing and what to expect next. When issues came up Lennar did a good job resolving them to our satisfaction.

We built a Spencer in 2022. Was disappointed that there weren't more options for a seniors living in next gen suite. After moving in, we had several issues. The first 8 weeks we had contractors in fixing something. Thankfully the warranty request process is easy and Lennar responds quickly. Overall really disappointed with tge overall craftsmanship of a nearly $500k home. I would not recommend building with Lennar.

Easiest home buying experience we have ever had.

Great workmanship. Quality products and continuous updates

The employees are great. Kind and helpful. Debra made the purchase experience easy and Josh was very attentive regarding quality issues. Unfortunately, the subs and contractors are NOT GOOD. Our electric was poorly done and the quality of the garage door is unspeakable. We have had cascades of water pouring down the inside and the vendor says it’s NOT covered. Additionally, if we caulk the windows it voids whatever warrantee there it! Very disappointed.

The workmanship quality and issue handling was not up to standards. Infact, I had a very bad experience dealing with the closure of the issues that I had highlighted during my orientation. I was promised that certain issues will be addressed before closing, but a lot them were not addressed even after closing. It seemed they wanted to get done with closing without acknowledging that I still have open concerns. I would definitely not like to go through the same experience ever again. I hope Lennar takes this feedback seriously, coz customer satisfaction should be one of the primary objectives for the quality team and they definitely ignore that. ... More

Communication from Dale in sales was poor. We were promised a weekly status call with the construction manager and received exactly one in six months. Our salesperson was always out of the office so responses were slow. The construction manager usually got back to us quickly. Lennar Mortgage was difficult to work with as well. We received rate quotes and then when we tried to accept them, they changed and acted like the rates never existed. Though we were promised $4500, they used $1000 to buy down the rate without telling us. The overall quality was average. Many studs were bowed and twisted. The yard was left with much construction debris under and in the grass. The painting was excellent. The included smart home kit is excellent and well-packaged. Alan was wonderful at our orientation and follow up. ... More