Lennar Reviews in Indianapolis, IN

All folks from Lennar and Osbourne Trails were very helpful and courteous.

Lennar should allow some changes to be made before build is started. The kitchen sink design does not conform to allow basic accessories to be purchased, ie sink grates. Upgraded fridge is not a true upgrade

The above Processes went very well and supportive. Coming from out of state Lennar made it flow well. Thanks!

sales associates were friendly and always helped with any questions or opportunities

With all the things going on in my life nothing is easy. I came from a home that a friend built and I loved for 22 years and I had people I could call to fix things but not so here. I have to register my own appliances-there are staples in the carpeting and it is hard adjusting but I will get there. The neighbors are nice and I am taking it day by day.

Lennar houses are worth of the money. However, their system of dealing with customers is horrible. No central / nodal person. Nobody owns the responsibility of dealing with customer. You will be runnig from pillar to post in resolving the issues without proper direction. In nutshell it is a nightmare in dealing with Lennar. But their prices are reasonable.

Received several update videos along the way. Responses were timely to my questions. House completed by date we were told. Good experience

Having a great response with the team that follow up and corrects any fault I have found. They are polite and concerned.

Love the area and the representatives were friendly. Biggest issue we had was that even though we were purchasing at the frame stage NOTHING could be changed. Cabinet colors, electrical outlets and structured internet cabling could not be changed or added... even when we agreed to pay additional fees. A little flexibility would have gone a long way to getting this closer to a five star review.

To automated---what is wrong with simply talking to your customer. Sales agents have attitude that they know ALL....they need education as to what is really going on with the construction instead of saying/telling customer things that are UNtrue

The process of purchasing the home with Lennar was great, it was quick and easy especially since it’s a brand new home. Once moved in, everything also ran smoothly ( only ran into two problems, AC and toilet) so far. The team were very responsive to the issues and fixed it right away. The quality of workmanship however was hoping a better quality ( not too bad but wish it’s better, expecting more). Be aware of the walk through and issue. Make sure to resolved before closing ( I missed a few things that didn’t realized till it all done. Overall, I still think Lennar is a good home builder. ... More

Buying was easy with our realtor involved. Our Lennar Rep was great. Once we signed and purchased the home the Lennar Rep stopped responding to messages. Also, a service we submitted over a month ago has still not been completed, even though the ticket was closed. You can see how that might shake our trust. Our home is beautiful and so far, minimal build issues.

I believe some of the basic reviews were missed by review team. Even after identifying several issues during the walkthrough, some of them had not been fixed appropriate. Otherwise, entire sales process was fantastic.

Employees of Lennar have been great to work with. Lennar's opportunity is to use some better quality when it comes to door and trimming out the home. Need more attention given to detail.

The employees are great. Kind and helpful. Debra made the purchase experience easy and Josh was very attentive regarding quality issues. Unfortunately, the subs and contractors are NOT GOOD. Our electric was poorly done and the quality of the garage door is unspeakable. We have had cascades of water pouring down the inside and the vendor says it’s NOT covered. Additionally, if we caulk the windows it voids whatever warrantee there it! Very disappointed.

Sales process was great, then color choices, tile, brick etc. became an issue. Forced to revert to other choices. Still trying to get little quality issues resolved in the warranty process. Slow to respond, some final inspection items still need to be corrected 2 months after closing. Not being negative, I just expect quicker, better service.

Location of home and floor plan well liked and met our needs. Quality and workmanship was disappointing and expected better. The people at Lennar were responsive and worked to address a few issues encountered and made things right. We had higher standards than the contractors used for some of the work performed, but do understand supply and resource shortages played a major role into some of the problems. All builders are experiencing this problem. Overall, we like the home and satisfied with resolutions.

Leannar mortgage was great made everything easy everything went smooth. Quantity vs quality for sure lots of mistakes

Had a lot of homes constructed at one time which lead to a few issues still unresolved. Like the home, but follow up on unresolved issues and communication could be better. Multiple no shows on warranty items in less than a month in the home.

I think a lot of finishing touches were neither finished or touched up ~

Second home with lennar. Enjoy the new floor plan and updated design options. Customer service from representative was not at the level we would have expected given the investment we were making financially.

The homes are beautiful and look great. There are some things that could use improvement. The loan process was very tedious, was nowhere near this much issues with my first home. A lot of confirming useless info that was already provided and needed resubmitted which tells me they were too lazy to look for the documents. The home inspection was great, we pointed out the flaws and we got them fixed, my issue was sod was delayed which was understandable, but if we were the first home to move in without sod, I imagined we should be the first to receive sod, not other houses that came after ours. Other than that, no other real issues stood out. Everything was handled professionally. I feel like the quality of work obviously isnt that what they put into their model homes. But if that's what they're trying to sell then that should be an expectation, those little things count. Or else you feel like, okay they got my money and now they don't care about my service. ... More

Overall, this has been a good experience. Now that we are in our home we are finding some issues of mediocre workmanship. A couple issues have been resolved but we still have a major issue that is still pending. Lennar has addressed the issues but the contractor has not followed through. I would probably NOT purchase another spec home since no changes can be made to the options in the home. It was a matter of needing a home as quick as possible.

The prebuy experience was great. Once closed and moved in, the follow up and assistance by that person was sorely lacking. Makes me wonder how any issues or problems will be handled.

Mix feelings about the house