Lennar Reviews in Indianapolis, IN

Once the buying process was completed - Lennar has not upheld the convenance & restrictions of the neighborhood. They don't hold trades accountable for their lack of performance. And the property management team is lacking. It would help if tasks were completed successfully the first time instead of making promises that issues/concerns will get better.

Everyone involved with the purchase and loan process were available and responsive to questions that I had. They kept me informed with regular updates during construction and were prompt to correct any issues that arose after moving in. I have been particularly pleased with the customer service process and the help the representative has provided.

First, when we requested for an independent inspection, the time scheduled was changed and then work continued before the inspection was done. When non-code items were found, the builder tried to state that they were within code and our inspector had to send them the code for them to change it. Even after this code notice, we have noticed that our neighbors' houses have outside electric covers has not been changed. It almost seem to tell us that unless one complains or point out a problem that only that person's problem will be solved, instead of every house built there after. Also, Lennar's mortgage had promised us that they could secure us a VA loan for us and then later told us there were unable. And by closing on a Saturday, they would not allow us to work with another lender. ... More

Dawn is AMAZING. She has been consistently professional, responsive, understanding, caring, and thorough. I was going through some serious medical issues during the build and closing, and I feel so supported and valued as a homeowner. Thank you, Dawn!!

We can’t imagine that we could have made a better decision than building a Lennar home in Osborne Trails. While they are not flexible on changes, we have a home we are proud of, and have made it our own.

Purchasing our Lennar home was a great experience. From our first visit with Curtis all the way to closing we were kept informed of the progress on our home. JT and his group were responsive once we moved in and fixed any things that needed attention. I would highly recommend building a home with Lennar.

Leslie the building consultant was the best part of the experience. Everyone else in the company is questionable.

Professional, conscientious, careful to explain all aspects of the construction. We could not be happier

Problem free experience. Good follow up.

Punch list follow up important.

Good people to work with.

Our experience with Lennar has been mostly positive. From the start we liked our salesperson, who was helpful, honest and explained the process along the way and made us feel very comfortable. Then we started working with Lennar Mortgage, and had a very bad experience.. The building process went smoothly and we were very pleased with the home initially, and for the most part we still are. A builder once told us "There are a lot of parts in a house" and we know everything isn't going to work as it should, and warranty issues are going to need to be corrected. Initially that was being done, but with about 15 things....mostly small ticket items...on our warranty list, Lennar has been dragging their feet here lately. As more homes are completed, and our addition is only 1/4 built out, we fear that warranty issues are going to get less and less attention as newer owners have multiple warranty issues. And we're tired of hearing everything blamed on Covid 19....we're coming out of the pandemic and while supply chain issues still exist, they aren't as problematic as they were in 2020. ... More

We had a great experience with Lennar. The entire process was so easy! We bought our house remotely from another state, and it was no big deal. We were able to do all of our meetings over the phone, or the computer. It was overall an easy and wonderful home buying experience. We love our home!

The process started well. At the time of closing, the quality of the home "appeared" to be what we expected. We put a great deal of trust in the builder on delivering a house that was as advertised and a high quality of work. But within the first several days and weeks it became apparent there were a number of "quality" related issues that went beyond aesthetics and were fundamentally wrong. Issues ranging from faulty appliances to poorly designed/engineered duct work to improper placement of fire/smoke alarms. It has been over five months of taking two steps forward and two steps back working with Lennar and various service providers to try to correct the issues, but still to this day we have NO resolution on ANY of the original issues. At this point, we feel like we were sold a bill of goods and no one wants to take ownership or responsibility and correct the issues that should have never been issues to begin with. We have lost confidence in Lennar as a builder and would have a hard time recommending anyone using them unless you had no other choice. Like you see all too often, they talk the talk until the day of closing, and then no one has the time to do the right thing. ... More

The fact that everything is included is what factored into our decision to pick Lennar over any of the other builders. The majority of the nice things you see in the model home is included at no additional costs where other builders nickel and dime you on every little upgrade.

Everyone on the Osborne Trails / Lennar teams were very accommodating and professional.

I have too much repairs left in my new home and I reported so many times but no one responds

Wonderful experience! Have met so many neighbors that have said the same. Definitely recommending to friends and family!

excellent builder and good service, recommended.

Sales agent was great...Orientation was well done.

Everything is included ...Except....No towel rods are installed and no splash blocks are placed outside as water rolls out of the down spouts

Excellent service by the entire staff!!!

It has been a great experience from the very beginning to the end . Our sales person Laura has been wonderful she’s answered every question she’s given great recommendations and even at the very end where there was a hiccup at closing she came in and saved the day. And now Jordan JT and Josh have helped with answering questions about the house and helping with minor things that need to be fixed Josh has been a great resource with technical things as well and even help set up the ring cam which probably would have never been done if it wasn’t for him . We really do appreciate everyone here at Lennar that helped us . The only reason I gave four stars on responsiveness and value is we haven’t lived here long enough to know .I’m sure once we start using the amenities we will see the value and this neighborhood. And on the responsiveness again we’ve not lived here long enough to see how they respond from this point on on things that are going to eventually pop up but I’m sure if it’s like everything so far it will be great . Thank you we love it here. ... More

Anna Ball was great to work with. The Lennar team was very thorough!

Everything in house is great quality. When a request is submitted everything is taken care of. Neighbors are great. Other home owners talked very highly of builder.